Remember our post a few weeks back in which Alex Rudloff (one of the brains behind our blogging platform) detailed his terrible experience with Spirit Airlines? When Alex wrote the post, comments immediately started to flood in. One of those commenters was a woman named Christy who — along with her husband — had a similar bad experience, and emailed Spirit Airlines’ customer service department looking for answers. The email was eventually escalated to Spirit Airlines CEO Ben Baldanza.
It seems that having a basic understanding of email isn’t required to obtain such the CEO position, because Mr. Baldanza made the mistake of hitting “reply to all” (which included Christy) in his snarky response to her quest for answers. Here it is:
“Please respond, [Customer Service Representative], but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.”
Well isn’t that just lovely?
Head over to Alex’s blog to see the email in its entirety.