OK folks – it is no secret that airlines use fees and rules to increase their bottom line. If they mess up, you lose, if you mess up, you lose. Either way, the airline always manages to come out on top. And never has that been more clear than in the case of Rob and Jeff Kolodjay.
Rob and Jeff were scheduled to fly from La Guardia to Charlotte on a Spirit Airlines flight. When that flight was canceled, they were rebooked onto US Airways flight 1549.
Of course, we all know what happened next – naturally none of that can be blamed on Spirit, but when Rob called them to cancel his return tickets, the company representative insisted that he charge them a $90 cancellation fee.
That’s right – even after being put on a flight that ended in the water, Spirit stuck to their rule books and demanded more money.
Of course, all worked out in the end when the story hit the press. Once Rob told his story on the local Fox news affiliate, Spirit Airlines issued a full refund. It’s amazing what a bit of really bad PR can do.