Sooner or later every passenger on an airline will run into some kind of issue with their luggage. But a recent blunder by US Airways makes everything I’ve ever endured look like a walk in the park.
When Northeast Philadelphia pet store owner Mark Arabia received a shipment of tropical fish, he knew something was wrong – instead of 3 boxes containing his shipment, the driver had been given a casket, containing the remains of 65 year old Jon Kenoyer.
Due to what US Airways called “an unfortunate mixup”, the casket was released to a driver, who loaded the box into his car, thinking he was transporting fish.
I’m sorry, but this is not a mixup – it is a blunder of epic proportions. I can understand an airline being sloppy with our personal baggage (and they are), but to actually release the remains of a deceased family member to the wrong driver is just a really sad case of incompetence.
US Airways picked up the coffin later that day, but the fish have still not been delivered, and have probably died by now due to a depleted oxygen supply.
All in all a disgraceful situation, and one that should make people think twice about sending a deceased relative with US Airways.