Ryanair CEO Micheal O’Leary played tough guy this week when he told his customers that he wouldn’t pay a penny to cover expenses resulting from being stranded due to the Icelandic Volcano.
In statements to the media, he admitted that he was fully aware of EU compensation laws, but chose to ignore them claiming:
There’s no legislation designed that says any airline getting a fare of 30 euro (£26) should be reimbursing passengers many thousands of euro for hotel accommodation. It’s absurd.
Well, unfortunately for Mr O’Leary, there actually is legislation that is designed just for that purpose. In fact, European air travelers are one of the most protected groups of travelers in the world.
As it turns out, European lawmakers may have told Ryanair to re-read the laws he’s bound to – because two days after his tough statements, the airline took a u-turn and confirmed that they would indeed be refunding passengers for “reasonably-receipted expenses”.