This week, Affinia Hotels launched their new Tender Loving Comfort movement in New York, Washington D.C., and Chicago. The program is based on deep-customer service as well as the body language of guests. In fact, earlier this year the company partnered with body language expert Patti Wood to train hotel staff to know how to respond to body language cues.
Tender Loving Comfort staff and hotel managers will be interacting with guests during their new Comfort Hour, where guests will get the opportunity to sample snacks, test out new items like tech gear and pillows, and give feedback on what makes them most comfortable when staying at a hotel.
Some interesting findings of the studies so far include:
- For 68.5% of travelers, little extras at check-in make a big impact
- 75% of travelers have lied to get a better room or free amenity
- 43% of travelers say that a warm and friendly hotel staff that anticipates everyday needs is important
Click here to learn more about the Tender Loving Comfort program or to book a hotel room with Affinia.