Virtual reality is becoming part of real life, as three New York-area airports adopt virtual avatars into their customer service program. The avatars are part of an expansive plan to enhance customer travel experience by the Port Authority. Starting in early July, JFK, Newark Liberty and LaGuardia will be the first airports in North America to implement the virtual avatar assistants. These hologram-like workers will provide automated, basic information, like directions to airport gates, shopping advertisements and security checkpoint notifications. And to make them look like real staff, they will wear the signature red coats of the live customer service agents.
“The Port Authority’s three major airports – JFK, Newark Liberty and LaGuardia – are gateways to the world, serving over a hundred million fliers annually,” said David Samson, Port Authority Chairman. “Ensuring the satisfaction of these customers is a foremost priority, and these initiatives move us closer to achieving that objective.”
These basic avatars are just the beginning, as future plans include having interactive virtual agents that can answer questions.
For a better idea of the technology, check out the video above.