Did you have a bad experience with your airline? Was your on-board meal atrocious? Did a dispute go unresolved? Now you have a place to complain and have your voice heard, as the new Airline Customer Advocate website has just launched on July 1.
The website focuses on Australian carriers, and pledges to call out any airlines that have treated passengers unfairly. When you go on the website, you’ll be able to lodge a complaint that you were not able to resolve on your own. The customer will be asked to first lodge two complaints with the airline directly before using the service, as this gives carriers two chances to solve the problem. Interestingly, the service is funded by the country’s major airlines.
Said advocate Julia Lines, “I see the airline customer advocate as an ally for consumers when things go wrong. It’s another option for travellers. They should raise their complaints with the airline at first instance and if they are dissatisfied with that process they need to let the airline know that.”
Do you think there is a need for a similar service focusing on U.S. airlines?
[Image via Big Stock]