Inside United’s First 787 Dreamliner At Boeing HQ

We knew it was coming, but now that we’ve had a chance to step on board United Airlines’ latest jetliner in person, we’ll surely be counting the days until we can ease into one of those airborne recliners as the carrier’s 787 takes to the skies. Just days after getting its first coat of paint (and that unique nose-to-tail swoop), United opened up its Dreamliner for journalists, select customers and a handful of staffers to take a first look at the 787′s interior, which includes 36 flat-bed BusinessFirst seats in a 2-2-2 configuration, 72 Economy Plus seats with up to 36 inches of pitch and 111 Economy seats with a fairly standard 32 inches of pitch.

You could have garnered that from glancing at a seat map. What’s not so clear is just how magnificent this aircraft is to ride, or, in the case of our grounded demo at Boeing’s Everett factory today, how it looks from the ground. This isn’t our first trip down the aisles of a 787, having flown on ANA’s Dreamliner with Engadget in Japan last year. In comparison to the 777, however, where we’ve spent weeks of time in flight, it’s quite exciting to see how the in-flight experience is improving, even when compared to the pleasant ride on the carrier’s previous-generation flagship.

%Gallery-161659%United will be operating the Dreamliner on new and existing routes, and while we don’t know exactly where the 787 will fly first, service is slated begin later this year. The first confirmed route will launch on March 31st between Denver and Tokyo, growing direct service between the Japanese hub and the U.S. to 10 cities (including Honolulu and Guam). Passengers on board those flights will certainly appreciate the oversized dimmable windows and giant overhead bins, along with all-LED lighting, which sadly are limited to basic color configurations, rather than the ANA we’ve seen during boarding on ANA.


The 787 is more than a foot narrower than the 777, but United maintained the same seating configuration as its Continental acquisitions, which you might assume makes the aircraft seem a bit cramped. The higher ceilings and open feel made the difference almost unnoticeable, however, and the Continental-era BusinessFirst seats on board are still far superior to United’s own triple-7 layout, where four center seats mean you could end up paying for a bed yet still have a middle seat. Here, just like on those select triple-7s (mostly used on flights beginning in Houston or Newark), biz seats offer much more privacy, with more personal space and substantial dividers.

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In the Y-cabin, seats seemed cushier than what we’ve used on United’s existing fleet, and feature the same in-flight entertainment system installed on some of the carrier’s current aircraft. Like BusinessFirst, these seats also feature larger dimmable windows and overhead bins which reportedly offer 30 percent more capacity than those on United’s 777. Rows 16 and 27 have substantially more legroom than other Economy Plus seats. In fact, there’s so much space between the window-side seats in row 27 that you could plop down a sleeping bag and camp out on the floor if the FAA permitted it.


Surprisingly, the most spacious seats on the plane aren’t in this row or even in the business cabin, but instead are located up a flight of stairs in a hidden second level. Two sets of crew quarters are located at the far forward and far aft positions, behind doors marked “Crew Only.” Through those doors and up a small flight of stairs you’ll find two full-size beds in the front of the Dreamliner and six in the rear. There’s not much room to do much other than sleep, but thick, full-length mattresses will surely enable pilots and flight attendants to make good use of scheduled rest periods.


We felt quite comfy during our visit to United’s 787, even on the main level, and while we couldn’t experience the boosted humidity, increased cabin pressure, noise suppression and computer-assisted smooth performance, it’s clear that the Dreamliner will be very popular among United passengers. There’s a few months to go until you can take a flight of your own, but we have plenty of photos to tide you over for now. Thumb through the galleries for a closer look, then scroll down below for a hands-on video from Engadget.