Social Sites And Travel: Good For Looking, Not Buying

social sitesSocial sites like Facebook are one of the sources considered when travelers look to find some sort of shopping-related deal. But how many travelers use social sites to actually book a trip?

According to PhoCusWright’s Social Media in Travel 2012: Social Networks and Traveler Reviews, more than three-fourths of travelers turn to social networks to find some type of shopping-related deal, and 30% specifically seek out travel-related deals. But companies that have implemented booking tools within Facebook have so far reported mixed results.

“Everybody and their grandma may be on Facebook, but for many in the travel industry, that has not made social into a reliably actionable and demonstrably profitable marketing medium,” said Douglas Quinby, senior director of research at PhoCusWright in Travel Daily News.

According to the study, travelers do not use social networks to purchase travel, as they would search or travel sites. Sharing travel photos and stories on social sites is popular. Making purchases, not so much.
“The potential of social for travel may lie less in any one platform and more in the ecosystem of social data,” says Quinby, “to socialize a traveler’s experience across a variety of online travel websites and mobile applications.”

Need travel information in person? The up close and personal nature of travel shows like the New York Times Travel Show might be the answer. Travel shows feature exhibitors representing countries from around the world with a focus on travel destinations, packages and special offers, as well as tour operators, cruise lines and live entertainment for the whole family as we see in this video:




[Flickr photo by ideagirlmedia]