10 Things You Wouldn’t Expect From An All-Inclusive Resort


I’ve never considered myself an “all-inclusive resort” type of person. Sprawling grounds filled with “vacation activities” always seemed disingenuous to me and from the snippets of reviews I had heard or read online, they seemed filled with buffets of terrible food and children running amok.

So when my husband and I found ourselves exhausted and at our wits’ end last year in the Yucatan, we decided to take a chance and stay at an all-inclusive resort for the first time, one that was purportedly not at all like the others. If the reviews were right, that was just what we needed — a place to decompress before our flight back to New York.

That less-than-48-hour stay at Grand Velas Riviera Maya taught me an important lesson: do not judge an all-inclusive resort by the reputation of all-inclusive resorts. When I found myself at a Grand Velas property again recently, this time it was Grand Velas Riviera Nayarit on the country’s western coast, just north of Puerto Vallarta. My stay there was also short but it confirmed for me that all-inclusive resorts aren’t always the culture-less play areas they are made out to be. Between the two properties, Grand Velas proved several assumptions of mine wrong.

Here are 10 things I didn’t expect from an all-inclusive resort:

1. Gourmet Vegan Food
I try not to expect gourmet vegan food from anyone anywhere –- it’s just too tall of an order for most restaurants. So I was ecstatic when I found that an all-inclusive resort could whip up vegan food for me on a whim while keeping it as classy as the other dishes on the restaurants’ menus. Yemaya, a new luxury resort on Nicaragua’s Little Corn Island, also offers exceptional vegan food.

%Slideshow-99762%2. A Welcome Massage
Massages are luxuries you almost always have to pay for, but at Grand Velas Riviera Nayarit, masseuses from the resort’s spa welcomed me with a neck and shoulders massage as I was checking in.

3. Exceptional Emergency Care
My husband hurt his ankle while trekking the Appalachian Trail just a few days before our trip to Riviera Nayarit. He left his cane at home and by the time we arrived to Puerto Vallarta, his ankle had swelled to size of a baseball from all of the airport walking throughout the day. I mentioned this in passing to our driver and when we arrived to resort, a medic and a team of employees immediately worked to alleviate his pain. They rubbed an anti-inflammatory salve all over the ankle, wrapped it and proceeded to stock our room with a cane, crutches and a wheelchair so that he could navigate his way around the resort as easily as possible. All of this because I simply mentioned his hurt ankle in the airport shuttle to our driver.

4. 5-Star Fine-Dining Restaurants
One of the most surprising things about my all-inclusive resort experience was that all of the restaurants on site were five-star. In fact, Grand Velas Riviera Maya is now the first all-inclusive resort to have a restaurant receive the AAA five diamond award. People who weren’t staying at the resorts came here to eat at the restaurants. And all of the beverages were included –- from the impressive wine list to top-shelf liquor options. Similarly, Curtain Bluff in Antigua, another all-inclusive resort, boasts a 25,000 bottle wine cellar.

5. A Micro Spa In Every Room
All of the rooms at these resorts included jacuzzi tubs and a selection of soaking and exfoliating salts and other spa basics.

6. A Well-Stocked Minibar That’s Actually Included
I’ve made a habit of never even looking in a minibar. I don’t like the idea of mistakenly purchasing a $5 soda, so I try not to temp myself. But at this resort, not only was the minibar included in its entirety, but its entirety was pretty impressive. Excellence Resorts also include a well-stocked minibar without any additional charge.

7. 24-7 Room Service
All that gourmet food I mentioned above? They would also bring it to you no matter what time it is. Add some nice champagne to your order. It doesn’t matter. It’s all included. Although you might not expect it, if you dig through information on luxury all-inclusive resorts, you’ll find many who offer 24-7 room service with phenomenal food.

8. Exhaustive Attention To Detail
The thing that struck me the most about these resort was their attention to detail. Every guest was assigned a personal concierge. The workers knew and remembered our names. Delicious evening chocolates were available at the end of the night. Presentation was never overlooked and it always felt as though they thought of everything.

9. Devoted Activity Planners
When I really wanted to find a way to get to Marietas Islands while I was at Riviera Nayarit, the resort staff really wanted to help me get there. The hotel’s travel agent made a lot of calls for me until she found a private boat owner who could take me out with last-minute notice for just a couple of hours, which was all the time I had. Unfortunately, his rate was far out of my budget, although understandable considering the inconvenience.

10. Immediate Return Shipment Of Items Left Behind
Finally, when my husband realized he’d left a new shirt in our room, I contacted a member of the staff who I had met during my stay. She not only located the shirt, but she shipped it from Puerto Vallarta to New York City with priority 2-day shipping. We were beyond impressed.

Tips for Booking All-Inclusive Vacations