Saving On Travel: New Reasons To Use A Travel Agent, Wisely

by Chris Owen on

We have debated the notion of using a travel agent in a number of ways here over the years. The general consensus of opinion verifies some of the strategies you may very well use to book airline tickets, rental cars, hotel rooms and more. But a recent move by a major cruise line should drive home the notion that using a travel professional, be it an online source or an actual agent we have come to know personally, can maximize travel savings.

Internet Cruise Brokers, the used car salesmen of travel, are on the way out.
Recently, Norwegian Cruise Line put travel agencies trolling for clients through low-price website CruiseCompete on notice: shape up or ship out.

“Norwegian Cruise Line has severed ties with CruiseCompete, a website where travel agents bid for consumers’ cruise business. The cruise line has also warned its agent partners that participating in CruiseCompete is a breach of contract,” notes travel expert Fran Golden in a recent article on Travel Market Report.

For those unfamiliar with CruiseCompete, it’s a website where consumers can go, enter the ship and sailing date they have in mind, then wait for travel agents to bid for their business, often giving up a portion of their commission in order to offer the lowest bid.

“What’s wrong with that?” one might ask. Plenty.Buying Cruise Travel Is Not Like Buying Air
First, buying cruise travel is not like buying an airline ticket, flying from point A to point B. In that case, as long as the flight gets us there and brings us back, the lowest price is probably the best choice. An online service like Airfarewatchdog can help direct us to the best sources too.

But with cruise travel there are a great many other variables to consider. Take the passengers personal cruise history, for example. Carefully considered by a travel professional that has the passenger’s best interests in mind, that “low price” offered through bidding may not be the best option.

Paying a bit more might take advantage of a past-guest promotion that has an end value far greater than that “low price” bid, giving onboard credit, free drinks, free prepaid gratuities or other valuable benefits.

Down The Road Come The Benefits
A stronger reason for using a travel professional is what happens throughout the life of the booking. This goes for all types of travel, not just cruises. The Internet travel broker is busy bidding as many potential clients as possible to yield a net profit that will pay the bills. They have little, if any, time to consider promotions, deals and offers that come up after the initial booking.

A travel professional does.

In the case of cruises, even booking directly with the cruise line will not yield the potential benefits of booking with a travel professional that we have spent the time to develop a good business relationship with. No cruise line will notify you, “Hey, a new promotion has started that will lower your price by hundreds.” It just does not happen.

An alert travel pro considers the initial sale as just the start of the process, works your booking throughout its life and follows up after sailing. They are investing time in their clients and will gladly work with the cruise line to lower the fare when some new promotion comes up that applies.

And it’s not all about saving money. Do you need/have the right documentation to enter Russia? Which is the best choice for travel insurance? Is it safe to travel in Egypt? These are questions our travel professional will have the specific answers for and have time to be sure we have that information.

Same Song, Different Singer, New Lyrics
But the argument for using a travel agent is basically the same as we have been reporting for years. In 2011’s “Travel Agents: The Dinosaur You Might Just Need,” Gadling sang a similar song, noting, “A travel agent is ‘your friend’ in the travel business. They are your friend who knows what is going on in the travel industry.” That is still true now.

What is different now and builds a stronger case for using a travel agent is how cruise lines are operating. As they continue to differentiate themselves from one another, cruise line pricing has become more sophisticated, offering more fare codes that have more requirements and qualifiers than ever. Keeping up with pricing policies alone can be a full-time job, something click-to-buy options fail miserably at considering and consumers simply don’t have the time to do effectively.

Try It For Yourself
The idea of using a real travel agent as opposed to an Internet cruise broker is going to take an investment of time. Finding a good agent can be as simple as following the recommendation of a trusted friend or relative. But what if we don’t know anyone who uses a travel agent? Where can we find a good one?

A good start for finding a travel agent would be your local Better Business Bureau or even a local sourcing option like Angie’s List. Good search results for a travel agency would be ones with plenty of activity but very few, if any, complaints. Another option would be the Cruise Lines International Association (CLIA) website, which lists agencies and the agents associated with them along with their credentials. Their Cruise Expert Finder brings a list of local agencies.

To drive home the value of an agent, go to a price comparison website like CruiseCompete, pick a ship and sailing date at random, and begin the bidding process. At the same time, call a local agency, tell them you are trying to decide between using an agency to handle all your travel needs or simply using online booking sources to plan your travel. See what happens.

Odds are very high that the end result will be the beginning of a beneficial relationship yielding great savings over your lifetime and a richer travel experience too. Travel agents have a lot of “been there, done that” experience, helpful destination information and contacts of their own to share.

Not to discount online tools altogether in the travel buying equation – an online service similar to Airfarewatchdog called CruiseFish, which is independent of cruise lines or travel agencies, can help. CruiseFish is a price, stateroom and cruise monitoring system that does all the browsing for you and sends email alerts when prices change. The $.99 per listing fee may very well be worth the peace of mind buyers gain from knowing a third-party source is also looking out for them.

Yes, doing business with a live travel agent can yield the best results.
Yes too, stacking the deck in your favor can also be beneficial.




[Photo credit – Flickr user elmada]

Why We Really Don’t Want Travel Agents To Die

by Chris Owen on

Travel agents were once considered the dinosaurs of travel, something used before the Internet took over and eliminated the need for them. True, we can book airfare, hotels, car rentals, even cruise vacations online either directly with the supplier or through discount operations like Travelocity, Kayak and others. But should we? These days, the tide seems to be turning as individual and business travelers are turning to a new, relevant travel agent that is good to have around.

“There is no doubt that today’s travellers have more options than ever before; from destinations, packages and pricing to booking methods and itineraries,” Debra Maher, owner of Cruise Holidays said in a Northern Life report. “One of the most important decisions a traveller can make is selecting the right travel agent, to help them get started on the right foot.”

Case in point: American Airlines.
This week, American Airline pilots are expected to authorize their union to call a strike, effectively grounding the airline. In reality, a work stoppage would be weeks off and the White House can intervene to stop a strike, citing the interests of U.S. commerce. But these are the things that make travelers nervous and has those who use travel agents for something as simple as booking an airline ticket happy they did.

“Travel agents are there for their clients before, during and after the trip and when the unexpected happens,” added Maher. “We provide value, expertise, convenience and personal service to our customers and understand that travel planning isn’t just about places, it’s about people.”

It’s not all about handling emergency situations though. For example, the world of business travel is re-discovering the services of travel agents and the benefit of using them as we see in this new video from CNN released this week:



The decision to use a travel agent comes easy when concerned about traveling to places around the world where political unrest, riots or other security matters are of concern. In those situations, sure, we want that extra level of protection and guidance – someone to call to handle it for us.

More commonly, travel agents can offer value that travelers could not get on their own.
That value may translate to lower prices, complimentary upgrades, bonus amenities when traveling and other good things down the line, after booking. That “after booking” part is the unknown, difficult-to-measure factor that eludes many travelers.

“The bottom line is that they know more than you do, they are better connected than you,” said travel expert Larry Olmstead in Forbes, “they have access to benefits you can’t get otherwise, they can often beat any other prices available (even online, yes), and after you have planned everything, they provide a safety net during your trip that you simply won’t get by booking yourself or buying insurance.”

But how do you find a good travel agent?

The process is quite similar to finding a good real estate agent, insurance agent or even a accountant or investment specialist to handle personal finances. Word-of-mouth recommendations from friends are a good place to start but the name of the game is building a long-term business relationship and that takes time.

Looking at a travel agent as the ‘person who handles travel’ like your accountant is the person who ‘handles your taxes’ is the way to go and with every success they have on your behalf, the more their stock goes up as a trusted personal advisor.

Checking with your local Better Business Bureau, a local chamber of commerce or other professional organization like the Cruise Lines International Association (CLIA) or American Society Of Travel Agents (ASTA) are also good places to begin, even with the recommendation of a friend.

Getting the thumbs up on a potential agent from multiple sources should head you in the right direction to finding one that can be of great value for life.

[Flickr photo by Dan Nguyen @ New York City]

Travel agents on the rebound with insider information

by Chris Owen on

Travel agents, once being run out of business by Internet travel buying options, are making a comeback. Experts agree that using one as part of an overall travel buying strategy is a good idea, if for no other reason than to verify that what we did on our own makes sense. But the ongoing big problem with travel agents is finding a good one that actually does add value to the equation.

“A competent travel adviser can be your greatest asset when you’re planning a trip,” says consumer advocate Chris Elliott. “Good travel agents have an edge over almost any other seller of travel. They know what you want. They speak your language.”

A good, neutral source of information for helping sort out travel agents might also be your local Better Business Bureau who will have a score on any travel agency that has been in business long enough. The Better Business Bureau received more than 7,000 complaints nationally last year against travel agencies and bureaus.

Most complaints relate to consumers being misled by travel offers that failed to deliver or had paid money for travel arrangements that were never made. The Better Business Bureau offers some tips on using travel agents:

  • Ask family and friends to recommend a company they’ve used.
  • Get all vacation details in writing.
  • Verify reservations.
  • Consider travel insurance.
  • Pay with a credit card.
  • Be on the alert for travel scams.

Looking for advice on how to find a good travel agent? Elliott recommends interviewing a certified local agent. “The only way to know for certain if your travel agent is a keeper is to see what happens when you run into trouble,” he says.
“If they leave you hanging or do nothing more than send you the company’s 800-number, they’re not your agent. Chances are, they’re just in it for the commission.”

Some good reasons to use a travel agent, once you find a good one, include:

  • They may have access to deals you can’t get– Travel agents are notified of the latest offers, bargains and discounts first. Connected agents know even more, including what travel options are likely to go up or down in pricing and/or availability, and what can be critical information in a buying decision.
  • They speak the language of the service provider– Anyone who has ever tried to work with airline fare codes, codeshare rules or other cryptic travel speak meant for behind-the-scenes travel pros knows having one in their back pocket can bring huge advantages.
  • They almost always result in a better value- They may not be able to get a ticket to paradise for less than Discount Joe’s Travel Barn but they’ll probably be able to match it and throw in a perk or two that Joe knows nothing about.


Flickr photo by PinkMoose