New Study Has Travel By Air Preferred, Thanks To Travel By Sea

by Chris Owen on

A new study out this week says the idea of a cruise vacation is not as popular as it once was, targeting multiple factors for the hit. Regardless of the reason, the numbers show a cruise industry that has its job cut out for it.

Over half of all Americans are less likely to take a cruise now than over a year ago, says the new Harris Poll out this week. But those numbers are heavily skewed to those who have never been on a cruise before and were probably apprehensive about it anyway. Everyone is to a certain degree before their first sailing. Those who have sailed before were not having as many second thoughts.

The March Harris Poll asked 2,052 adults aged 18 and over in an online poll, how they felt about cruising. Those surveyed clearly thought less of cruising since events that included the grounding of Costa Concordia and a fire aboard Carnival Triumph. That trend continued in the May Harris poll, indicating that public perception of cruises continues to fall while airlines soar higher.”More than six in 10 Americans (62 percent) agree that air travel is much more reliable than taking a cruise (up from 57 percent in February), and the majority (56 percent) agree that air travel is much safer (up from 50 percent in February),” says a TravelMole report.

But cruise lines have not stood by idly. Nearly all cruise lines have adopted a new, higher, more efficient focus on safety. The new Cruise Passenger Bill of Rights spells out what will happen in many otherwise cloudy areas.

Will they come back? Better than ever?

Apparently cruise lines think so, investing billions in ships, ports and jobs. Just this week, Costa Cruises announced the building of a new ship, their largest ever.

The 132,500-ton Costa Diadema promises a different experience, breaking up areas of the ship into several ocean-facing venues, each with a different theme. Also, Princess Cruises new generation ship Royal Princess arrived in Southampton for a smattering of inaugural events.

“I wouldn’t give much credibility to the latest Harris or TravelMole polls,” says cruise expert Stewart Chiron, CEO CruiseGuy. “Their findings are highly subjective and run contrary to real life actions of cruise passengers, as ships continue to sail full. “

Maybe it’s a little of the “if you build it, they will come” thing or maybe it’s the faith cruise lines have in their unique travel experience that is becoming more diverse all the time.

“Considering less than 15% of the US population has cruised, I’d say 92% of their respondents have probably never cruised, 75% probably still live with their parents and 48% have never travelled more than 1000 miles from home. Based on current trends, their findings aren’t supported,” concluded Chiron.

Luxury Cruise Line Makes Bedding A Status Thing

by Chris Owen on

On a luxury cruise vacation, travelers are pampered with everything from butler service to their selection from a menu of pillows. Taking that idea a step further, Celebrity Cruises is in the process of upgrading bedding, teaming with a sleep system manufacturer to get the job done. Every stateroom on every Celebrity ship will eventually have the new sleep system, but some passengers will get a better experience than others.

Already outfitting four of Celebrity Cruises ships with Celebrity eXhale bedding, sleep system/adjustable bed manufacturer Reverie is moving through the 11-vessel fleet, most recently outfitting Celebrity Constellation.

Over 2000 cruise travelers on Celebrity Constellation will enjoy the comfort of either an 8-inch or 10-inch Dream mattress. The Dream Sleep Systems feature air cylinder technology that allows guests to adjust the level of firmness in their mattress with some allowing the base of the mattress to be manipulated remotely, via iPad. Perfect for couples, each side of the bed can be re-configured at different firmness levels to accommodate varying sleep preferences.Celebrity guests staying in a suite will get the 10-inch mattress and experience butler service that includes a personalized introduction to the customizable aspects of eXhale bedding. Those in other accommodations will get the 8-inch mattress, no butler intro.

Guests who stay in Celebrity’s top digs Reflection Suite also get an in-room iPad that can be used to wirelessly control the adjustable base of the bed as well as other bedroom appliances using Reverie’s remote app. That one feature alone has a bunch of possibilities for fun in-stateroom games.

Bundling, Unbundling Travel Services For Convenience, Savings

by Chris Owen on

Bundling travel services can often be the best value when compared to buying individual services in an a la carte sort of way. Buying airfare then adding on a rental car and/or hotel package is a good example of saving travel funds via bundling.

Unbundling, on the other hand, is where fees for everything from checked luggage to exit row seats on airlines came from, generating millions in non-fare income. In a bit of a turn in a different direction, some travel service providers are introducing new bundles that can add up to savings for frequent travelers.

This week United Airlines announced a $499 offer that gives air travelers annual subscriptions that guarantee more legroom and no-charge checked bags. Exclusive to those booking through United.com:

  • The Economy Plus subscription starts at $499 and includes seats typically paid for as an upgrade for flights in the continental United States. Make that $599 to include all North and Central America flights and $699 is the price for Global access.
  • The Baggage subscription starts at $349.00 giving you and up to eight companions traveling on the same reservation up to two bags checked per flight for free. The program does not waive oversize/overweight bag charges.
  • The United Club subscription gives access to more than 45 United Club locations complete with complimentary snacks, beverages and Wi-Fi. The cost: 65,000 miles or $500 per person.

The world of cruise travel saw an unbundling of sorts with the advent of specialty restaurants, charging passengers an extra fee for a fine dining experience. The nature of a cruise vacation still swings towards more inclusive travel than, say, a land vacation. But optional extra charges can add up fast, even doubling the total price of a cruise vacation

In a similar move to United’s subscription plans, Royal Caribbean International has a variety of dining packages on various cruise ships. On Allure of the Seas, for example, passengers can choose from the following packages:

  • Central Park Dining Package, at $70 per guest (regularly priced at $90), includes Giovanni’s Table Italian Trattoria, 150 Central Park fine-dining restaurant and Chops Grille steakhouse.
  • Chef’s Dining Package, at $130 per guest, includes the five-course, gourmet Chef’s Table and wine pairing, 150 Central Park and Chops Grille
  • Choice Dining Package, at $80 per guest, includes Chops Grille, Giovanni’s Table, Izumi and Samba Grill Brazilian steakhouse

Bundled dining packages are also offered by sister-line Celebrity Cruises in a Specialty Dining package with three, four or five dinners.

Costa Concordia, Final Report: The Captain Did It

by Chris Owen on

Costa Concordia grounded off the coast of Italy in January 2012, where the cruise ship still sits today. Removal of the ship is a well-defined work in progress, now over halfway complete. Placing blame for the grounding, which resulted in the death of 32 people, is also coming into focus. Last week, Italian maritime authorities released a 176-page official report that documents much of what we already knew and verifies some suspicions.

Captain Francesco Schettino, 53, is blamed for causing the accident and delaying the evacuation. He is charged with manslaughter and abandoning ship. The report verifies that Schettino was in command of the vessel when it hit rocks off the coast of Tuscany.

OK, Maybe I Did Not Fall Into A Life Boat
Initially, Schettino had said that he “tripped and fell into a life boat,” rather than abandoning his ship. It was a claim he stuck to for months, vowing to clear his name.

“Soon I will reveal the shocking truth,” said Schettino in our report Captain Of Wrecked Cruise Ship Cries Foul, Says He’s Innocent. “And then all those people who denigrated me will have to apologize, not to me but to the families of the victims and to the public, which was conned with false information.”

That apology probably won’t be coming any time soon. According to the report, Schettino boarded a lifeboat leaving 300 passengers on board and was on land while 80 people were still on the ship, fighting for their lives.

The Captain Is Responsible, Like It Or Not
The report also highlights some serious communication problems, tagging Schettino for blame. One of he most serious: the Italian Coast Guard was not advised of the grounding by the ship, finding out only after being advised by a passenger’s mother.

Other elements of the incident, directly attributable to Schettino:

  • The grounding happened by sailing too fast and too close to shore
  • Delayed sounding the general alarm
  • Unauthorized people on the bridge were distracting him
  • Failed to consult large scale maps, causing him to use the wrong landmark on the island of Giglio to turn the ship
  • Minimized the seriousness of the accident to the coast guard

At one point in the aftermath of the Costa Concordia grounding, Schettino insisted that he saved thousands of lives by steering the ship toward shore where it eventually grounded. According to the detailed report, that would not have been possible as the ship’s rudder was not working at the time.

Other officers on Costa Concordia at the time have alleged blame too, mainly for allowing Schettino to make misleading “everything is just fine” announcements to passengers. His business-as-usual attitude apparently caused crew members to lose valuable time performing emergency duties.

Schettino denies the charges, but in May it was decided that there was enough evidence to try him for manslaughter, causing a shipwreck and abandoning ship while 4,200 passengers and crew were still aboard.

On the bright side, cruise travel has never been safer.

Right after the grounding of Costa Concordia, cruise lines worldwide took a detailed look at safety procedures in an industry-wide Operational Safety Review then a Preparedness Risk Assessment in 2013, bringing new rules and procedures that were universally adopted by all major lines. A new Cruise Industry Passenger Bill of Rights came out in May that details generally accepted procedures cruise travelers may not have known about.

Schettino will be the only defendant in a trial, which will begin on July 9 in Italy.

Want to see Costa Concordia, as it is today? Check out this recent video:

An International Smartphone Plan For Cruise Travelers, Finally

by Chris Owen on

Many cruise travelers have no problem at all controlling the expense of using their smartphone internationally; they simply turn it off for the duration of the trip. That done, they proceed to communicate with the rest of the world via email on Internet time bought from the cruise line. They don’t dare turn on their smartphone because if they do, the first message they see is one warning of potential overage charges they will incur if they use it – until now.

Recently, AT&T announced three different Cruise Ship Package plans with cruise travelers in mind:

  • AT&T Cruise Ship Calling: Includes 50 minutes for $30 per month
  • AT&T Cruise Ship Calling and Messaging: Offers 50 minutes of talk and 100 text/picture/video messages sent for $60 per month
  • AT&T Cruise Ship Calling, Messaging and Data: Includes 50 minutes, 100 messages sent and 100MB of data for $120 per month

A minimum one-month trial is required, which works well with the idea of “turn it on before you sail, turn it off after you’re done.” The new plan is currently limited to the ships of Royal Caribbean International, Azamara Club Cruises and select Celebrity Cruises ships. See att.com/cruiseships for list of ships and details.On-ship networks operate only while in international waters. Docked at a pier, anyone with a smart phone can turn it on and access any available signal. Right about then would be a good time to have Boingo installed to pick among available signals and log in on one that works with your device at no additional charge.

AT&T Cruise Ship package kicks in when users see “Cellular at Sea” displayed on your device.

Have no clue what usage you might have while traveling via cruise ship? AT&T also has an International Data Calculator that can help.