Dancing at Denver International Airport

There are only so many ways to kill time at the airport. You can eat overpriced food, drink overpriced alcohol, read or dance. OK, there might be more things to do at the airport, but for the sake of introducing this video, let’s pretend that those are the only options. This young lady was bored at Denver International Airport and decided to cut a rug right there in the terminal. Not to be outdone, a random traveler walked by, booty bumped our dancer and, in one motion, stole the scene.

We could all learn a lesson from both of these rhythmic travelers: don’t get stressed at the airport. Delays will happen, flights will get canceled but you can always control your attitude. Keep your cool and have some fun when you’re traveling. Oh, and always booty bump when you have the chance.

Disruptive passenger arrested in Denver after bomb threat

A disruptive passenger was arrested at Denver International Airport this past weekend when he said he had a bomb. The passenger was late for a flight to Salt Lake City, missed the connection and left his luggage on the plane. After being “disruptive in the gate area” and making inappropriate comments,” a United Airlines spokesman told CNN, the passenger claimed he had a bomb in his bag.

This was enough to get the plane back to the gate – not to mention the bag off the plane. This was followed by an hour-long delay while the incident was investigated by the authorities.

Now, the passenger is being charged with interfering with public transportation. A trip to the Denver jail is in his future, according to the report.

[photo by cliff1066 via Flickr]

Blizzard forces delays and cancelations at Denver airport

Is it just me or is it a little early for a winter snowstorm?

The Denver International Airport (DIA) had to cancel flights yesterday due to blizzard conditions. It was just too difficult to keep runways and taxiways clear, so United canceled about 200 of its 400 flights departures and arrivals, and Frontier canceled 19 of its 155 departures. Passengers on flights that had been delayed find themselves waiting one to four hours.

As of yesterday afternoon, about a foot of snow had dropped since Tuesday evening. But the wind — with 20 to 40 mph gusts — is actually the greater threat, rather than the snow.

The two east-west runways have been closed, but the other four north-south runways remain open.

Anybody with a flight scheduled into or out of DIA should check their flight status before going to the airport.

United just can’t win with Canadian singer

Canadian singer-songwriter Dave Carroll flew United again, and it just didn’t work out. Carroll made the headlines when he released a YouTube video explaining his experience with United, which broke his guitar when he changed planes at Chicago’s O’Hare airport.

In his first song, Carroll said he wouldn’t rule out flying United again, specifically, “To save the world, I probably would … but that won’t likely happen.” Well, he did fly United again, simply because he needed a direct flight from Nova Scotia to Denver, and United had the only one available. This time, United didn’t break his guitar, but it did lose his luggage.

When he arrived at Denver International Airport, Carroll learned that his luggage was delayed, and the United employees on hand told him to wait for it. Meanwhile, an airport official told him to leave the baggage claim area. Eventually he yielded — a smart move, since his luggage didn’t arrive until Wednesday. And, yet again, United is in the position of having to investigate a problem associated with quite possibly the nicest wronged customer in the history of the travel business.

Following his original debacle with United, Carroll said he’d create three videos for YouTube. He’s created two so far, in addition to a statement explaining the situation with United and urging people not to be so hard on Ms. Irlweg. All three have been viewed a total of nearly 7 million times.

United has promised to take steps to improve customer service, but this seems to be slow-moving, as evidenced by Carroll’s recent situation. To make matters worse, the word from United’s vice president of customer contact centers, Barbara Higgins, said in an interview with Christopher Elliott, “Our agents are empowered to escalate serious concerns that they hear from our guests. We have since provided them with a better way to do that to ensure we can be more responsive to special situations that arise, while also protecting us from the fraud that we see.”

“Empowered to escalate” — that doesn’t strike me as terribly empowered.

The lack of movement on the issue seems clear in Carroll’s Denver debacle. He had finished the lyrics for the third song before taking this trip. “They lyrics that I used sort of encompass what happened here this week so I might not have to rewrite it after all,” he told CBC. That’s a sad statement, when you think about it. He was writing about a problem that happened over a year ago, and recent events don’t call for revision.

So much for progress …

Ironically, Carroll was flying to Denver to give a speech at RightNow Technologies, a company that develops customer service software. Maybe United will schedule a demo soon.

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[Photo by cliff1066 via Flickr]

Fake bomb threat leads to probation

Mark Randall Rayborn will be on probation for the next four years. He was accused of telling an off-duty Northwest Airlines pilot that he had five pounds of explosives in his carry-on.

The plane was pulling back from the gate at Denver International Airport last year when Rayborn broke the news to the man sitting next to him while grabbing his bag. As a result of this episode, the flight was delayed for four hours while bomb-sniffing dogs searched the plane. All 140 passengers were screened again.

The 56-year-old gump responsible for making air travel even more difficult will celebrate his 60th birthday with the thought that he’s repaid his debt to society. Somehow, it doesn’t seem like enough.