We came across this Southwest Airlines ad from 1972 and, well, we’re pretty speechless. It’s simple and to the point.
Remember what it was like before Southwest Airlines? You didn’t have hostesses in hotpants. Remember?
No wonder Southwest Airlines doesn’t charge to check bags. Luggage doesn’t take up much space when your clothing is that small.
Apparently, Southwest Airlines’ passenger B.J. Schone had a rather unpleasant experience on his flight, or at least once he got off, as his brand new TravelPro suitcase had been damaged. Instead of taking the action that most people on a late-night flight home for Christmas would take (i.e. cursing out a staff member or writing a nasty letter to the company), Schone took a different approach and wrote the funniest letter of complaint I have ever seen, complete with animations, photos, jokes, and a polite ending asking for help.
While many people who have seen the letter, which you can read by clicking here, are skeptical of its validity, what’s even more shocking is the reply that Schone apparently received from a person named Verity from Southwest Airlines, which you can read by clicking here. Instead of just offering to solve the problem, the return letter is written in the same comedic and animated style of Schone’s original, with a happy ending awarding Schone a check for new luggage.
Are the letters real? On Southwest Airlines Twitter account they sent a message to Schone on January 5 saying “Hey BJ! We saw your web site. Someone from our customer relations team will be in touch today!” Then, on Schone’s Twitter account on January 12, he posted the response letter and tagged not only Southwest Airlines in the tweet but also Verity herself, followed by a message saying “Thank you very much. You guys rock!”
While the answer to the validity of these letters isn’t 100% confirmed, it does appear that it is possible. Either way, they’re definitely worth a read.
For the second year in a row, Microsoft and Southwest Airlines have joined forces to offer free holiday themed photos and giveaway some great prizes as well. Between now and December 24th, you’ll be able to score a Windows 7 laptop each day and be entered to win free travel for a year on Southwest.
The two companies have set up photo booths in 21 airports and 3 malls across the U.S. Visitor to these locations will be able get free photos with Santa, which they can then share with friends and family. The booths are located in major airports that Southwest flies in and out of, such as Logan International in Boston, Dallas Love Field, and Denver International. Additionally, the malls that are hosting the photo experience are located in Chicago, Los Angeles, and San Francisco. For a complete listing of the locations click here.
Microsoft and Southwest haven’t forgotten about those of us who won’t be visiting any of those locations this holiday season either. We can still enter their online sweepstakes, where they are giving away a Windows PC every day through Christmas Eve, ten Epson printers, and the grand prize of free flights for a year. What traveler wouldn’t want that prize? To enter, simply click here and fill out the online form.
Though aviation enthusiasts are the focus of each annual Oshkosh AirVenture, there’s also a big commercial and and industrial component. This year, for example, Ford, GE and Honda each had a significant presence on the grounds, largely for what seems to be exposure.
As part of the festivities, Southwest also brought one of their Boeing 737s to display at the show, and they chocked the airplane full of volunteers, employees and media for a special shuttle flight from Chicago‘s Midway into the heart of Oshkosh, Wisconsin. And since Gadling Labs is based out of Chicago, we hitched along for the ride.
First officer JC was standing on the airstairs as we watched the clouds roll in, and somehow we got onto the topic of cockpit jumpseat availability. Asked if we could take an open slot, he shrugged in affirmation — since this wasn’t a commercially operated Southwest flight the rules on passengers in the cockpit weren’t as strict, so after checking with the captain of the flight we came up front.
Above, you’ll see the perspective of the Southwest crew during the taxi and takeoff from Oshkosh AirVenture. With spectators lining the parallel taxi way and a festive atmosphere all about it was truly a unique experience — we hope you enjoy the perspective.
Festivities from the 2011 Oshkosh AirVenture are just wrapping up as we type, and as our photos come back from the dark room we’re sending them straight out to print.
As far as air shows go, one can do no better than the Oshkosh AirVenture in Wisconsin. Your typical small town air show this is not. Sure, they’ve got the warbirds and the experimental planes and the helicopters and the commercial jets — in sheer volume of hardware here there is no doubt.
Oshkosh goes well beyond the lifeless shell of steel and rivets though — this show is more about community than anything else. It’s immediately apparent as you walk down the runway where the primary show takes place. On the left side you’ll see cycles of aircraft flying in formation, in loops, around in spirals and performing for the audience.
And on the right? Legions of personal aircraft surrounded by campsites. Thousands of them. Some visitors sleep in their aircraft, others right under the wings. Scores of people make the trip up to Oskhosh each year to nestle back into the community, talk shop and catch up with old friends. It’s the annual reunion of airplane nerds.
Add to that mix a strong commercial component of airframe, technology and culture displays and you’ve got the biggest aircraft event in North America, a virtual playground for any aviation enthusiast. Take a look at the pictures from Gadling labs courtesy Erin Drewitz below.
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