Ryanair passenger arrested over “rubber sandwich” complaint

When 52 year old Henrik Ulven ordered a “fresh made premium sandwich” on his Ryanair flight, he fully expected to receive just that. Instead, he described the food as inedible and “tasting like rubber” – so asked a flight attendant for something different.

According to Ulven, his request did not go down too well, and the flight attendant told him that if he didn’t stop complaining, she’d report him to the authorities.

Ulven thought she was kidding, but upon landing at Norway’s Rygge airport, local police boarded the plane and escorted him off. According to the police, he had given the cabin crew “a mouthful.”

So there you have it – if you fly Ryanair, you’ll eat what you are given, keep your mouth shut and refrain from complaining. Obviously there are always two sides to a story, but to have one of your customers arrested because he did not approve of the quality of your food takes “low cost carrier” to a whole new level.

[Image from: Corbis]

Ryanair says “screw you” to stranded passengers – European Union sends them a copy of the law

Ryanair CEO Micheal O’Leary played tough guy this week when he told his customers that he wouldn’t pay a penny to cover expenses resulting from being stranded due to the Icelandic Volcano.

In statements to the media, he admitted that he was fully aware of EU compensation laws, but chose to ignore them claiming:

There’s no legislation designed that says any airline getting a fare of 30 euro (£26) should be reimbursing passengers many thousands of euro for hotel accommodation. It’s absurd.

Well, unfortunately for Mr O’Leary, there actually is legislation that is designed just for that purpose. In fact, European air travelers are one of the most protected groups of travelers in the world.

As it turns out, European lawmakers may have told Ryanair to re-read the laws he’s bound to – because two days after his tough statements, the airline took a u-turn and confirmed that they would indeed be refunding passengers for “reasonably-receipted expenses”.

Ryanair dumps passengers on wrong island – doesn’t care

A planeload of passengers on a Ryanair flight from the UK to Lanzarote (one of the Spanish Canary Islands) learned the hard way that low cost carriers carry a hidden price.

Instead of landing in Lanzarote, the plane landed in Fuerteventura (about 30 miles from their intended destination).

Bad weather had forced the plane to divert, but usually when a plane has to divert, a normal airline takes care of its customers.

Obviously, Ryanair isn’t considered to be a normal airline, so the passengers were told to get off the plane, and after refueling, the plane took off, leaving the passengers to fend for themselves.

There were no Ryanair staff at the airport, and with no way to reach anyone from the airline, the passengers had to book hotels for themselves.

The next morning, the passengers were able to grab a ferry to their correct destination, losing a night of their vacation and any hotel nights they had booked.

A Ryanair spokesman confirmed that the flight had indeed been diverted, but was quick to point out that “if flight disruption is outside the control of the airline, no monetary compensation is due.”

So there you have it – flying with Ryanair really is a gamble, and you don’t even know whether you’ll actually arrive at your destination. Perhaps they can make some more money by starting a “will we get to our destination” lottery on their flights.

(Image: Getty)
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Ryanair pressing ahead with its pay to pee scheme

Around this time last year, Ryanair made the news when its quirky CEO announced his plans to charge passengers for using the bathroom. The inital reaction was that of amusement, then when people realized the guy was serious, people started questioning his mental health.

The news died down, but apparently the folks in Dublin have been working hard behind the scenes to actually become the first airline in the world with paid bathrooms.

In fact, the airline is taking things one step further by removing two of the three bathrooms on the plane, and adding more sears. End result? One pay-to-pee bathroom and a 5% decrease in ticket prices.

The entire scheme actually makes perfect sense, especially since the airline is using the modification to lower prices even more. Of course, this is going to be bad news for people with a bladder problem, or those that enjoy taking their photo in the airplane bathroom.

No announcement has been made when Ryanair passengers will need to bring pee pee money, but knowing how efficient they are, it may be sooner rather than later.

Ryanair still serious about transatlantic plans — but stays realistic

In a recent interview with a Dutch newspaper, Ryanair founder Michael O’Leary sat down to discuss the future of his airline. The fastest growing airline in the world still operates out of a tiny office complex in Dublin, with no intention of moving to the kind of slick all-glass towers his competitors fill.

When asked about the crisis in the aviation world, he laughs – “what crisis”. In 2009, the Irish low cost carrier transported 66 million passengers, up from 58 million in 2008. But better yet – they managed to double their profits. In just under 6000 square feet, the airline takes care of their sales, marketing, HR and web site management. Nobody uses email to discuss anything – they believe that getting up out of your chair and walking to the person in question is far more efficient.

In 2009, the average price of a Ryanair ticket was just 28 euros (about $40). Even with those low prices, the airline can make a profit. The key to their success, according to O’Leary, is to use smaller regional airports and to stick to a very simple principle – your ticket get you a seat and nothing else.

Ryanair has often been the source of jokes, mostly started by the airline itself. When they say they’ll add a coin slot to airplane bathrooms, people laugh, but O’Leary is dead serious. In 2010, they plan to remove some of the bathrooms on their planes, giving them room to add more seats. With just one bathroom and a coin slot, ticket prices can once again go down a little.

O’Leary also revealed that he’ll hand over control of his airline to someone else in two or three years. Despite his success, he dislikes the aviation world claiming “profit margins are slimmer than at the local grocery store”.

When asked about his transatlantic plans, he still insists that the airline is serious – it won’t be part of the current Ryanair, but flying a plane full of people from Europe to the US should be possible for around $15 per ticket. Like in Europe, a transatlantic Ryanair would most likely make use of smaller regional airports. If he ever pulls this off, he admits that he’d need to do it in one big blow – lots of planes, lots of destinations. Given how successful O’Leary has proven to be, I don’t think anyone in the aviation world should ever doubt he can succeed.