Deloitte business travel survey shows growth in corporate travel; split between generational preferences

by McLean Robbins on

Deloitte’s new business travel survey for 2012 predicts an uptick in travel, particularly among Millennial and Gen X workers. Notably, the survey also showed a growing divide between the preferences of the younger (18-44) travelers and the 45+ demographic.

“Corporate travel plays a key role in driving growth for the travel industry as a whole,” said Adam Weissenberg, vice chairman, Deloitte LLP and global travel, hospitality and leisure sector leader. “The results of our survey offer an encouraging sign for hotels, airlines and other service-providers.”

Who Is Traveling
“The outlook for next year is relatively positive, which surprised me,” said Weissenberg. Of the 19 percent of business travelers who expect less travel in 2011, more than six of 10 (64 percent) cite the recession as the primary reason, and 14 percent say a job change. The survey particularly shows optimism in terms of younger workers, he noted.

Specifically, 85 percent of business travelers surveyed expect to take more or the same number of trips next year with 27 percent of 18-44 year olds expecting to take more trips in 2012, while only 16 percent of business travelers 45 years old and above are planning to take more trips next year.

Moreover, reflecting on 2011 travel activity, the majority of survey respondents (81 percent) anticipate taking more or the same number of business trips than they did in 2010.

Generation Gap May Define Hotel Preferences
The majority of business travelers surveyed feel experiences at hotels operating under the same brand name differ depending on location, with six in 10 (60 percent) noting that facilities and service quality vary widely.

However, when looking at perceptions around hotel consistency among different age groups, 49 percent of respondents aged 30 and older believe hotel brands are inconsistent whereas only 39 percent of those ages 18-29 indicate the same. When considering loyalty, nearly half (46 percent) of the 18-29 year olds say they prefer to stay at their favorite hotel brand even if it is not conveniently located, whereas 37 percent of those 30 and older do the same.

“While it’s important for hotels to focus on the burgeoning number of young business travelers, finding a middle ground to retain brand loyalty among Generation X and Y, and boosting brand loyalty among the potentially more discerning baby boomers, will likely be a challenge for hotels in 2012,” continued Weissenberg.

[Flickr via RegusMedia]
Younger Travelers Crave Social Work Spaces & Automation
Two-thirds of respondents (67 percent) say they often work in their hotel room, with younger business travelers enjoying working in more social spaces, such as executive/business lounges and the lobby or common area.

Many hotels have done a good job evolving these lobbies from the stuffy and uncomfortable marble spaces of yore, Weissenberg said, noting that the biggest point of contention amongst travelers, particularly younger ones, is the lack of free internet in some hotels.

As a whole, 77 percent of business travelers surveyed indicated that complimentary internet is important to them, and 63 percent are satisfied with the availability of free Wi-Fi in hotels.
Nearly two-fifths (36 percent) of the 18-44 year olds surveyed say they often work in the lobby or common area, while only 17 percent of those 45 and older do the same. When it comes to interacting with hotel staff for check-in, almost two-fifths (36 percent) of the 18-44 respondents favor automated kiosks rather than checking in with a hotel employee at the front desk, whereas only 19 percent of the 45 and older survey participants say they prefer automated kiosks.

In next year’s survey, Weissenberg said that the company will likely further break down the age bands to better target generational preferences. “It’s becoming more drastic in terms of what baby boomers are looking for versus Gen X and Gen Y,” he said.

Travelers Prioritize Amenities and Efficiencies
Amenities continue to play a key role in the overall hotel experience, with six in 10 respondents (61 percent) expecting more from hotels with regards to amenities and services now that hotel prices have increased.

The survey also found that concerns around air travel are important, with survey respondents listing flight delays (37 percent) and security-related delays (30 percent) at airports as the leading grievances about business travel today. Additionally, respondents indicate that issues with air travel are more of a concern than hotel challenges, such as inattentive staff and lack of amenities at hotels.

The survey was commissioned by Deloitte and conducted online by an independent research company between September 26 and September 27, 2011.

Stay at a former military prison turned art hostel in Ljubljana, Slovenia

by Jessica Festa on

Recently, Gadling’s Meg Nesterov talked about 10 reasons to travel to Ljubljana in Slovenia. The country has a lot to offer to visitors, and for those looking for an affordable and historical place to stay, a unique hostel experience, as well.

Hostel Celica, currently an artsy youth hostel, was once a military prison within the military barracks of Metelkova Street, dating back to 1882. Once Slovenia gained independence and the barracks were no longer needed, the Metelkova Network planned to turn the site into a multicultural center. The vision never came to be, and when the city tried to demolish the barracks, the network and its supporters used their bodies to protect the building. They occupied the site, and when the city turned off the electricity and water, a new plan began to form in their minds.

The group decided to make the place into a welcoming space for international travelers, and with the help of architect Janko Jozic and over 80 artists, Hostel Celica opened its doors to its first guests in 2003.

While the space is now a hostel, that doesn’t mean it’s lost its essence of history and culture. There are 20 prison cells that act as rooms, and one of the former prison cells has been converted into a Point of Peace, a space where visitors can pray and meditate. There are alters for the five major world religions of Christianity, Islam, Judaism, Buddhism, and Hinduism, and the highest religious representatives from each have come to bless the space. Moreover, an art gallery resides on the first floor of the hostel, and workshops, debates, concerts, and cultural events take place on a daily basis.

For more information or to book a room at Hostel Celica, click here.

A Traveler in the Foreign Service: Can a guy who didn’t get high get a security clearance?

by Dave Seminara on

I was sitting at my kitchen table with a former law-enforcement official feeling nervous about the fact that I’d never taken any illegal drugs.

“In the last seven years, have you illegally used any controlled substance- cocaine, crack cocaine, marijuana, hash, narcotics, stimulants, depressants, hallucinogens, steroids, inhalants or prescription drugs?” the man asked, reading from a list of prepared questions.

“No, not at all,” I answered.

The man looked up from his yellow legal pad and put his pen down.

“You never smoked marijuana?” he asked, squinting his eyes as if struggling to see me.

I had no pony tail, I wasn’t wearing a tie-dyed t-shirt, and there were no half eaten cartons of Cherry Garcia in sight. Was my story really so unbelievable? I half-considered concocting some recreational drug use just to be a bit less boring.

I had passed the Foreign Service written exam and the oral assessment and had received a “conditional” offer of employment from the State Department. The offer was contingent upon being able to pass background and medical examinations, and having the good fortune to be invited to join an A-100 class, which is an introductory class for incoming Foreign Service Officers.

My kitchen table non-confession was with a contract background investigator who had been retained by the Office of Personnel Management to delve into my background to ensure that I wasn’t a spy, a terrorist, or a drug addict.
After the series of questions on drug and alcohol use, he asked me if I had any plans to overthrow the U.S. government by force. He was reading from a prepared list of questions, so it wasn’t like he’d sized me up and thought I was a radical jihadi, but I couldn’t help but wonder if anyone had ever answered yes to that question.

I sailed through the rest of his prepared questions without a raised eyebrow until we got to a section on my prior foreign travel and foreign contacts. I did my best to compile a list of my foreign travel over the prior seven year period, but had no idea who I should list in the foreign contacts section. I’d made dozens of foreign friends in my travels over the years but for the sake of simplicity, listed only a few as “close and continuing contacts.”

I assumed that the State Department would want Foreign Service Officers who had traveled extensively and had foreign contacts, but in the context of a background investigation, foreign travel and contacts are viewed with suspicion, and each foreign trip elicits a litany of additional questions.

After speaking with me, the investigator started knocking on the doors of my neighbors to ask about me each of the many addresses I’d live in during the previous seven years. After several of my former bosses and co-workers were interviewed, I was warned that the investigator needed to interview my current boss.

The State Department recruiter had specifically warned us against giving notice at our current jobs because our employment offer was merely “conditional” and not a done deal, so I had to inform my boss that I was quitting. Probably. But not really giving notice just yet. They were understanding, but it made me a bit of a lame duck months before I was to leave and the day the investigator came to our small office, the place was buzzing with gossip. I had to tell everyone that I was “probably” going to join the Foreign Service. Sometime soon, I hoped.

More than a year after I passed the Foreign Service exam I finally had my security clearance and a concrete offer to join the Foreign Service. A week prior to leaving for training in Washington, I asked my girlfriend to marry me. She said yes, but we had no clue what country we’d be in the next year and that suited me just fine.

Next: The List, The Call, The Flag- Assignments in the Foreign Service

Read more from A Traveler in the Foreign Service here.

[flickr image via Wiros]

10 tips for dealing with travel fatigue

by Jessica Festa on

It doesn’t matter if you’re traveling long-term or for only a week, travel fatigue can happen to anyone. You’re tired, cranky, and you really couldn’t care less about seeing another museum, cathedral, or castle. Maybe you’re even thinking of cutting your trip short. Before taking drastic measures, try using some of these tips to help you get over your travel fatigue.

Exercise and eat healthy

It can be easy to forgo your fitness routine and opt for all of the rich, filling foods that you wouldn’t normally eat at home. For budget backpackers, it often becomes a habit to buy whatever food is the cheapest, which usually means greasy and unhealthy. While saving money is important, so is your health, and for you to enjoy your trip you need to be 100%. Start out by drinking lots of water and going to the market, where you can buy affordable and fresh produce. Also, start some kind of exercise routine, whether it be visiting a local gym, running through a park, or attending an active class of some kind.Take the pressure off yourself

When traveling, people often feel like they must experience every little piece of the city. And, if you’re only spending a short time in one place, the need to see millions of sites in a short amount of time can definitely be draining. Instead of trying to visit every single church, castle, museum, art gallery, park, and monument in town, narrow your list down to a few sites you’re really excited about and spend more time doing less.

Stay put

The actual travel part of traveling, the trains, plains, buses, taxis, cars, and boats, can be exhausting. While you may feel like you’re missing out if you’re not constantly on the go and seeing as many cities possible, you can also aim to gain a more in-depth knowledge of the city that you’re currently in. Instead of only skimming the surface of a destination, you now have the chance to really get to know the culture at a slower and less tiring pace.

Pamper yourself

It doesn’t matter if you’re taking a luxury vacation or budget backpacking trip; when you’re feeling travel fatigue, it’s important to make yourself comfortable. That doesn’t mean you need to buy the most expensive spa treatment on the menu or book a night at 5-star hotel, but adding a little luxury into your trip can help you perk up. Get a massage, relax in a sauna, or reserve a hotel room with a comfortable bed and cable.

Relax

At times, traveling can be stressful. Wondering how you’re going to get from Point A to Point B in time to catch a flight, dealing with lost luggage, or navigating a particularly confusing city can really weigh heavily on your mind. Try to find a way to relax and clear your thoughts. Meditation works for many people, as can taking a walk in a beautiful park or laying out on a nearby beach.

Connect with family and friends from home

Thankfully, it’s easy to stay connected on the road these days. Make a phone call, write an e-mail, or, better yet, video chat with your loved ones to help you feel closer to home. If you’re feeling really stressed, its also easier to vent to the people who know who best than complete strangers.

Do what you WANT to do

I find that so many times when I’m traveling, I find myself doing what I “should” be doing. Someone tells you to visit a beautiful church, a historical castle, or an educational museum and you suddenly feel like you have to do it. If you don’t like churches or museums, though, don’t go. When feeling travel fatigue, you need to focus on really enjoying where you are and what you’re doing, so seek out activities that you enjoy, even if they may feel less “cultural”.

Give yourself a routine

For some people suffering from travel fatigue, the endless days of sightseeing and wandering around can really wear you out. Giving yourself a routine, at least for a short period of time, can help give you a real purpose and a reason to be somewhere. Check the job boards at local hostels and see if anyone is looking for short-term help or find a volunteer organization to work with. If you can’t find a project on your own, SE7EN offers free and low-cost volunteer opportunities.

Make new friends

While alone time can definitely be helpful for relaxing and regaining your energy, you also don’t want to spend so much time alone that you’re bored and lonely. Seek out friends who feel excited about traveling and are not suffering from the travel fatigue syndrome. Their enthusiasm will hopefully rub off on you. Plus, simply going out for a drink, going for a walk, or getting dinner with new people can open you up to unexpected experiences.

Adjust your mindset

Although you may be sick of traveling, you have to tell yourself that it’s only temporary and don’t let it ruin your entire trip. Think about what a great opportunity you have, experiencing new cities and cultures, and try to spin any negative thoughts into positive ones. Wish you had a hot bath but the closest thing you can find is a bucket shower? Think about what a unique experience your having. Having trouble adjusting to the food? Remember you won’t be eating it forever and will also have interesting stories for your friends back home.

Utah filmmakers show the best of the Beehive State

by Libby Zay on

The Utah Film Commission has just announced the winners of their ninth annual “Spot On” video campaign. For the commercial contest, the organization asked Utah-based filmmakers to create 30-second spots that demonstrate what makes Utah the most visually stunning state. Open to all Utah residents and students attending school in the state, the grand prize is not only $1,500 but also the chance to see commercials on television during the 2012 Sundance Film Festival (and a grab bag that included tickets to the fest and other freebies).

The overall campaign winner is Andrew Buys, who created the ‘Utah is Epic’ film posted above. Although it appears to be simply a bunch of sweeping views of the Beehive State edited together with some dramatic background music, it definitely shows why Utah has a long history of being the backdrop to Hollywood movies, television series, and (of course) adventurous vacations. Things get a little more creative with the other winners and honorable mentions after the jump.


Second Place Winner for the Utah Film Commission 2011 “Spot On” Commercial Contest: Made by Sahna Foley

Creative Concept Award Winner for the Utah Film Commission 2011 “Spot On” Commercial Contest: Made by Warren Workman.

Honorable Mention for the Utah Film Commission 2011 “Spot On” Commercial Contest: Made by Dan Larsen

Honorable Mention for the Utah Film Commission 2011 “Spot On” Commercial Contest: Made by Xmas Lutu.

View winners from past years at the Utah Film Commission’s YouTube page.