Saving On Travel: New Reasons To Use A Travel Agent, Wisely

by Chris Owen on

We have debated the notion of using a travel agent in a number of ways here over the years. The general consensus of opinion verifies some of the strategies you may very well use to book airline tickets, rental cars, hotel rooms and more. But a recent move by a major cruise line should drive home the notion that using a travel professional, be it an online source or an actual agent we have come to know personally, can maximize travel savings.

Internet Cruise Brokers, the used car salesmen of travel, are on the way out.
Recently, Norwegian Cruise Line put travel agencies trolling for clients through low-price website CruiseCompete on notice: shape up or ship out.

“Norwegian Cruise Line has severed ties with CruiseCompete, a website where travel agents bid for consumers’ cruise business. The cruise line has also warned its agent partners that participating in CruiseCompete is a breach of contract,” notes travel expert Fran Golden in a recent article on Travel Market Report.

For those unfamiliar with CruiseCompete, it’s a website where consumers can go, enter the ship and sailing date they have in mind, then wait for travel agents to bid for their business, often giving up a portion of their commission in order to offer the lowest bid.

“What’s wrong with that?” one might ask. Plenty.Buying Cruise Travel Is Not Like Buying Air
First, buying cruise travel is not like buying an airline ticket, flying from point A to point B. In that case, as long as the flight gets us there and brings us back, the lowest price is probably the best choice. An online service like Airfarewatchdog can help direct us to the best sources too.

But with cruise travel there are a great many other variables to consider. Take the passengers personal cruise history, for example. Carefully considered by a travel professional that has the passenger’s best interests in mind, that “low price” offered through bidding may not be the best option.

Paying a bit more might take advantage of a past-guest promotion that has an end value far greater than that “low price” bid, giving onboard credit, free drinks, free prepaid gratuities or other valuable benefits.

Down The Road Come The Benefits
A stronger reason for using a travel professional is what happens throughout the life of the booking. This goes for all types of travel, not just cruises. The Internet travel broker is busy bidding as many potential clients as possible to yield a net profit that will pay the bills. They have little, if any, time to consider promotions, deals and offers that come up after the initial booking.

A travel professional does.

In the case of cruises, even booking directly with the cruise line will not yield the potential benefits of booking with a travel professional that we have spent the time to develop a good business relationship with. No cruise line will notify you, “Hey, a new promotion has started that will lower your price by hundreds.” It just does not happen.

An alert travel pro considers the initial sale as just the start of the process, works your booking throughout its life and follows up after sailing. They are investing time in their clients and will gladly work with the cruise line to lower the fare when some new promotion comes up that applies.

And it’s not all about saving money. Do you need/have the right documentation to enter Russia? Which is the best choice for travel insurance? Is it safe to travel in Egypt? These are questions our travel professional will have the specific answers for and have time to be sure we have that information.

Same Song, Different Singer, New Lyrics
But the argument for using a travel agent is basically the same as we have been reporting for years. In 2011’s “Travel Agents: The Dinosaur You Might Just Need,” Gadling sang a similar song, noting, “A travel agent is ‘your friend’ in the travel business. They are your friend who knows what is going on in the travel industry.” That is still true now.

What is different now and builds a stronger case for using a travel agent is how cruise lines are operating. As they continue to differentiate themselves from one another, cruise line pricing has become more sophisticated, offering more fare codes that have more requirements and qualifiers than ever. Keeping up with pricing policies alone can be a full-time job, something click-to-buy options fail miserably at considering and consumers simply don’t have the time to do effectively.

Try It For Yourself
The idea of using a real travel agent as opposed to an Internet cruise broker is going to take an investment of time. Finding a good agent can be as simple as following the recommendation of a trusted friend or relative. But what if we don’t know anyone who uses a travel agent? Where can we find a good one?

A good start for finding a travel agent would be your local Better Business Bureau or even a local sourcing option like Angie’s List. Good search results for a travel agency would be ones with plenty of activity but very few, if any, complaints. Another option would be the Cruise Lines International Association (CLIA) website, which lists agencies and the agents associated with them along with their credentials. Their Cruise Expert Finder brings a list of local agencies.

To drive home the value of an agent, go to a price comparison website like CruiseCompete, pick a ship and sailing date at random, and begin the bidding process. At the same time, call a local agency, tell them you are trying to decide between using an agency to handle all your travel needs or simply using online booking sources to plan your travel. See what happens.

Odds are very high that the end result will be the beginning of a beneficial relationship yielding great savings over your lifetime and a richer travel experience too. Travel agents have a lot of “been there, done that” experience, helpful destination information and contacts of their own to share.

Not to discount online tools altogether in the travel buying equation – an online service similar to Airfarewatchdog called CruiseFish, which is independent of cruise lines or travel agencies, can help. CruiseFish is a price, stateroom and cruise monitoring system that does all the browsing for you and sends email alerts when prices change. The $.99 per listing fee may very well be worth the peace of mind buyers gain from knowing a third-party source is also looking out for them.

Yes, doing business with a live travel agent can yield the best results.
Yes too, stacking the deck in your favor can also be beneficial.




[Photo credit – Flickr user elmada]

The US Allows You To Go To Cuba, If Your Name Is Beyonce Or Jay-Z

by Anna Brones on

Cuba off limits? No way.

Forget travel restrictions… if you’re Beyonce that is.

For their fifth wedding anniversary, Beyonce and Jay-Z picked Havana as the spot to celebrate their marital bliss, and were granted the right to go by the United States Treasury Department.

Although the Obama administration has eased restrictions on travel to Cuba, most Americans have to jump through lots of bureaucratic hoops to receive permission to get there.

What happens when a famous person gets to do what most of the rest of us don’t? It causes a bit of a media storm. Beyonce was referred to as a tool of “Castro propaganda” and the trip was highly criticized. Maybe the Obama administration was chalking it up to “cultural exchange”?

Wherever you stand on the Cuba issue, the Beyonce/Jay-Z effect has done one thing: bring U.S.-Cuba relations front and center in traditional media. If TMZ is talking about it, it must be important.

[Photo credit: JMParonne]

Texting While Flying Cause Of Fatal Crash

by Libby Zay on
It’s likely cockpits will come under increased scrutiny after it’s been confirmed texting is to blame for a fatal crash in Missouri – a first in commercial aviation history.

A report by Bloomberg explains the pilot of an emergency medial helicopter flying over Missouri was sending and receiving text messages just before a 2011 accident. According to preliminary reports by the National Transportation Safety Board, the helicopter crashed in a field after running out of fuel.

The crash killed the pilot, a flight nurse, a paramedic and a patient who was being flown from one hospital to another. The pilot had sent and received 20 texts in flight, and another 13 were logged on his phone in the 71 minutes prior to the flight. The pilot, who also told a coworker he hadn’t slept well the night before the flight, failed to refuel the helicopter before taking off.

Although the crash is different from when a motorist takes his or her eyes off the road and causes an accident, which is commonly seen on the road, it’s still a classic example of dividing attention in a way that compromises safety.

The Colorado-based helicopter company, Air Methods, operates more than 300 air-medical bases in 48 states. According to reports, Air Methods has long prohibited the use of electronic devices by pilots, but has implemented a “zero tolerance policy” since the accident.

This use of electronic devices in the cockpit occasionally makes headlines, including a few years ago when a plane overshot the runway because the crew was on their personal laptops. But on the other hand, text messages have also been used to save lives, such as when an aircraft controller landed a small airplane that had lost electricity by texting the pilot. Pilots are allowed to use electronic devices – including laptops and iPads – when the plane is cruising.

[via Skift]

[Photo credit: Flickr user Melina Manfrinatti]

Love French Wine? You’ll Love the French Wine Metro Map

by Anna Brones on

There’s something about the design of subway maps, and not just for plotting metro lines across cities.

For those looking to master French wine regions, look no further. Combining the simplicity of the Paris metro map and the complexity of France’s numerous wine regions, De Long Wine has made a map that makes all of the French wine regions seem as close as a short metro ride.

Of course, if you want to visit all of them, you’ll have to do a little more planning than that, but it’s a fun way of learning about where all of the French wines come from. And that there’s more to le vin français than just Bordeaux.

Frame the 18×24 print, hang it on your wall and start planning your next French wine adventure.

[Via: The Paris Kitchen]

South Korea Assures Country Is Safe For Travel

by Libby Zay on

North Korea has issued a warning to foreign companies and tourists to leave South Korea in order to avoid harm in the event of a nuclear war, according to USA Today. The message came Tuesday, just after the joint industrial zone, the last cross-border cooperation in the long-divided Korean peninsula, was closed last week.

Fearing drops in tourism numbers, the government officials in South Korea’s capital, Seoul, called a meeting Monday to discuss the escalating situation. The city is located just 118 miles from North Korea’s capital, Pyongyang, and is well within range of hundreds – if not thousands – of North Korean artillery and missile units.But in reality, no country has issued alerts or warnings concerning travel to South Korea, and the country’s tourism numbers are up, writes CNN. Last week, the Korean Tourism Organization (KTO) announced a record number of visitors for March, with the inbound international tourists numbering more than a million for the first time in history. Although tourism numbers are not yet available for April, Korean Air and several major hotels told the news outlet there has been no noticeable dip in bookings.

“North Korea has a long history of making confrontational rhetoric and empty threats to South Korea, the United States and other nations as well,” Sejoon You, the executive director of KTO’s New York office, said in an announcement to the travel industry. “All the experts in this matter, both international and based in the U.S., agree that there is no real or present danger that North Korea would act on its threats.”

“The real situation in Korea is completely normal, as the daily lives of the Korean people and its visitors remain peaceful, safe and uninterrupted,” You added. “Korea remains a safe, pleasant and beautiful destination to be enjoyed now and later. All hotels, airports, airlines, cities and attractions are operating normally.”

Our own Jonathan Kramer can attest to that. He’s on the ground in South Korea writing “The Kimchi-ite,” and shows no signs of stopping soon.

[Photo credit: The U.S. Army / Wikimedia Commons]