Virgin America Unveils ‘Main Canine Select,’ Retrofits First Class For Pampered Pooches

Virgin America has today announced the latest class of service on domestic flights – Main Canine Select. The new cabin service (located in the airline’s current First Class cabin – rows 1-2 on most of Virgin America’s Airbus A320-Family fleet) will cater specifically to the airline’s four-legged clientele.

Virgin America’s Official Pet Liaison, Boo – “The World’s Cutest Dog” – was the inspiration.

“We recognize how important it is to cater to our canine companions onboard,” said Phil Seward, Director of Loyalty at Virgin America. “Dogs – and their very discerning owners – are a priority for us in terms of our frequent flier base.

The new Main Canine Select service, set to roll out today on select flights nationwide, offers furry travelers an interactive light installation that allows pups to chase fully rendered cats, an “open air” lavatory with mood-lit fire hydrants, custom-designed air vents situated at each seat to simulate that head-out-the-window feeling of a car ride and a curated selection of features via the airline’s Red in- flight entertainment platform, such as an endless loop of tennis matches and a thumbs-free, on-demand, tapas menu.

To coincide with the launch of Main Canine Select, Virgin America is also launching a new Elevate “Top Dog” status level designed exclusively for the airline’s four-legged frequent fliers that includes a complimentary checked “doggy bag,” Virgin America pet hoodies and curbside hydrants for added convenience.

As the only airline based in Silicon Valley, members of the new Top Dog status level can also earn Elevate points via the airline’s enhanced social rewards. Virgin America was the first U.S. airline to award frequent flier points for virtual “check-ins” via Topguest. Elevate Top Dog members can now earn double reward points by virtually “checking in” at the airline’s airport terminals, gates and even dog parks through applications like Facebook, Instagram and Foursquare.

Sounds like a pretty great perk for pampered pooches and their owners. Would you let your pet fly Main Canine Select?

[Image Credit: Virgin America]

Doug Parker Decides ‘Small is Beautiful’ – Doesn’t Want AA-US Merger After Livery Concerns

In a surprise turn of events, US Airways CEO Doug Parker announced that the airline’s planned merger with American Airlines had been called off shortly after receiving bankruptcy court approval.

Parker, one of the industry’s staunchest supporters of consolidation, explained that while there were tremendous financial synergies, the stress of determining how to paint the aircraft, often called the livery, was too much.

“Everyone knows that the most important part of any merger is how you paint the airplanes. This one was just too difficult for us to figure out,” sighed Parker.

American, which has long been associated with the polished, bare metal look on its aircraft, recently changed to a gray paint with a stylized American flag covering the tail. When the new look rolled out, American CEO Tom Horton described it with a simple, “‘Merica!”

The merger between the two airlines would have created the largest airline in the world with $1 billion in annual revenue synergies. Reaction to the announcement was mixed.

Horton expressed disappointment. “We at American really believed that this merger was the best plan. In fact, I suggested a merger between American and Allegheny when I was in my mother’s womb. I’m shocked and saddened that I will no longer get my $20 million severance, er, I mean, that two great companies will not be uniting as one.”

American’s unsecured creditors issued a joint statement.

“Though the US Airways merger would have been the best financial outcome for all creditors, we fully support the decision to not move forward. The livery really is so incredibly important.”

Some wondered whether there were other issues at play in this decision. One anonymous source questions, “I mean, would you want to live in Dallas?”

[Photo Credit: Flickr user Fly For Fun]

The Vanishing Middle Class: Airlines Announce Squatting Class

If you’re a super-wealthy traveler, flying just keeps getting more luxurious. For everyone else, you might soon find yourself with no option but to fly in the new super-budget “Squatting Class” where even the free snacks have been taken away.

Airline consumers accustomed to three seat classes on airplanes – Economy Class, Middle or Business Class, and First Class – are now faced with a shrinking, or even completely absent, Middle Class. While some airlines are clinging to the past paradigm, others are embracing a future where the seating classes are more unequal and ideologically divided than at any other time in aviation history.

“The 5 percent of fliers with the highest incomes now account for 40 percent of airline profits,” said airline industry spokesperson Linda Forester. “For many airlines it only makes economic sense to respond to demand and modernize their seat and in-flight snack offerings to match the economic landscape.”

But critics complain that some airlines are taking things too far by creating the new “Ludicrous Luxury Class” with lavish amenities that only a small percentage of the super-wealthy can afford, and forcing almost everyone else into the new Squatting Class at the back of the plane. In Ludicrous Luxury Class, passengers are treated to super-comfortable seating, more snacks and drinks than they could possibly consume in a single flight, pedicures and adorable hypoallergenic baby animals. Squatting class passengers get no seat, little to hold onto, no overhead bin space and the option to purchase a small packet of snack mix.
“As the gap between classes widens, the prospect of forward mobility for those in Squatting Class becomes increasingly difficult and many simply lose hope of ever getting a free bag of snacks again,” says aviation commentator J.P. Warwick from the nonprofit Bookings Institution travel think tank. “Eighteen percent of consumers are already flying below the economy class, and those that can still afford traditional economy seating are having a harder time finding available seats due to shrinking inventory.”

Flier Jack Thornton on his way home to Ohio with his family from New York’s LaGuardia Airport reflected on the changes he’s seen. “It used to be that a blue collar job would allow you to get married, buy a house, have kids and afford a Middle Class seat,” Thornton said. “Nowadays I can barely afford to squat and buy a bag of Sun Chips for my daughter. Even worse, they aren’t even real Sun Chips.”

Defenders of Ludicrous Luxury Class seating say critics are engaging in unhelpful class warfare and are arguing for airlines to adopt unrealistic policies that kill jobs and border on Socialism.

Bank VP and Ludicrous Luxury flier Preston Prescott sees it this way, “What they’re really arguing for is the unfair redistribution of snacks. I didn’t get into Ludicrous Luxury Class by doing nothing and whining about how unfair life is. Look, at some point the free snacks have to stop. Otherwise, what incentive would anyone have to take personal responsibility and get out there and work for a better seat assignment? I don’t see why I have to subsidize someone else’s packet of Famous Amos mini cookies.”

Despite having higher base ticket costs, a dollar-for-dollar breakdown of Ludicrous Luxury Class benefits shows that passengers in Squatting Class actually pay more for less. To many, providing extra benefits to the super-wealthy seems counterintuitive, but Forester says that by providing a surplus to the Ludicrous Luxury Class airline policies are benefiting Squatting Class through the “trickle-back of snacks and in theory should promote additional Middle Class seat creation in the future.”

Last month, a group of protesters at Oakland International Airport brought the issue of airline class inequality international attention by establishing a makeshift encampment in Ludicrous Luxury class and refusing to move. The standoff with authorities lasted nearly three weeks. Ironically, the resulting airport shutdown only affected other budget travelers as the super-wealthy quickly found other options on private charter jets.

At the time, no one presented themselves as the leader of the protest group, and no coherent demand or organized strategy emerged from the group. When pressed, after five days of subsisting solely on in-flight snack packs and airline beverages, a majority agreed that Cheez-It Snack mix was far superior to Chex Mix, but Planters Honey Roasted Peanuts had more staying power. At day five, no one had yet opened the box of fat-free Snackwells Devil’s Food cookies. “We won’t rule it out completely,” said one protester that declined to give a name, “but if we go there, you’ll know that things have gotten really desperate.”

No solution to the shrinking Middle Class came out of the protest, but it did force many in Congress to sit up and pay attention to the long-ignored issue. While both sides of the aisle agree that a robust Middle Class section benefits all fliers, there’s no consensus on the best approach. Some are pushing for increased taxes and stricter regulation on airline pricing practices, others like conservative Congressman Justin Wagner of Arizona are arguing for a free-market approach.

“In my view, the American dream is alive and well, we just have to get out of the way. If you work hard enough, you too can one day work your way up to Ludicrous Luxury Class.”

“I’m not asking for the moon,” said Thornton as he and his family entered the airport, “I just want to be treated like a human and get a bag of Pepperidge Farm Goldfish now and again.”

[Photo Credit: Flickr user Kimberlykv]

Exclusive: Memo Details New United Airlines ‘Super Elite’ Level

I’m incredibly lucky. On my first day as editor-in-chief of Gadling, a highly reliable source sent us this memo. Too good to be true? Absolutely. As a hopelessly loyal frequent flier, I’m definitely gonna be lining up for this new program. If only I could get a blog on BoardingArea, my life would be complete. (OK, I’d settle for a blog on Upgrd, too!)

EMPLOYEE BULLETIN: INTRODUCTION OF GLOBAL SERVICES PLUS ELITE FREQUENT FLIER LEVEL

Confidential

In an effort to recognize and reward our most valuable customers, we are introducing a new elite level, Global Services Plus. Selected MileagePlus® Global Services members will be upgraded to Global Services Plus membership before the new elite level launches June 1. Please be advised of special protocols for MileagePlus® Global Services Plus members.

Nondisclosure of Program

The invitation-only Global Services Plus program and its benefits are highly confidential. The names of program members may not be shared with anyone except any third party with which United has a marketing relationship. Media speculation about who may or may not be a Global Services Plus member will likely increase in coming weeks. Please do not confirm or deny the existence of the program or anyone’s program participation, even when it seems obvious.

Identifying Global Services Plus Members

All Global Services Plus members will be identified in your reliable SHARES reservation system with the code ENTLD. They may also be recognized at the airport, where they crowd around a gate agent, demanding to be upgraded. They are known to frequently use the phrase, “Do you know who I am?” (Please note: Sometimes they know who they are.)Addressing a Global Services Plus Member

Please do not refer to Global Services Plus members by their names or look them directly in the eye. A simple “sir” and “madam” is unacceptable when speaking with a Global Services Plus member. They must be addressed as “your highness” or “your royal highness” at all times. It is also required that you bow when in their presence.

Use of Carriers

New UnitedLitters® will be used to carry Global Services Plus members to and from the aircraft. Employees are currently being trained in the use of litters. Global Services Plus members may initially choose from a wide selection of carriers, including Egyptian, Chinese and French litters. All airport ticket agents and gate agents will be required to act as royal litter bearers.

Upgrade Priority

In the unlikely event a Global Services Plus member is not seated in United Global First®
or United BusinessFirst® you are authorized to remove any passenger from the flight, regardless of status, in order to make room for the Global Services Plus member. In addition, if there is insufficient room in the overhead space for a Global Services Plus member’s luggage or pet, you are authorized to remove another passenger’s luggage and gate-check it, or to remove the lower-status passenger, if necessary.

Interaction with Other Passengers

Unfortunately, it will sometimes be necessary for a Global Services Plus-level flier to interact with other passengers. If that happens, you must refer to the other passengers as “the little people” or “peasants.” Note: Employees are encouraged to call non-Global Services Plus members “gate lice” and “kettles” in the presence of a Global Services Plus member and to laugh at the member’s jokes.

Flight Attendant Protocol

Because of their high value, Global Services Plus members will be given special latitude when dealing with United flight attendants. On occasion, these special customers may refer to an attendant as “honey” or “babe” or snap their fingers and demand the attention of a “stewardess” or “steward.” Also, they may repeatedly press the flight attendant call button for no apparent reason. If this happens, it is imperative that crewmembers respond with a smile and “yes, master.”

Customer Service

In the event of a customer-service failure – for example, if a United Global First® lie-flat seat fails to recline all the way or a Global Services Plus members’ Chardonnay is not chilled to the right temperature – you are required to take immediate corrective action. It is mandatory that the new United Cat O’ Nine Tails®, which are now being introduced on all aircraft as part of the TSA’s new SortaSafeFlying program, are swiftly used to administer punishment. An employee may either choose to self-flagellate or may opt to have a supervisor administer the punishment in the presence of the Global Services Plus member. You must continue administering the punishment until the Global Services Plus member says, “enough.”

Non-elites

If a non-elite or a lower-tier frequent flier acts in any way that offends a Global Services Plus member, it is to be considered an infraction comparable to interfering with a flight crew. This may include accidentally bumping up against the Global Services Plus member while boarding the aircraft, using the lavatories in United Global First®, attempting to stow luggage in an empty overhead compartment in United Global First® or the simple fact that they exist and are sitting in United Steerage® or United SteeragePlus®. These bothersome passengers may be removed from the aircraft at your whim or can be double-cuffed and left in the aft galley for the duration of the flight.

[Photo Credit: Wikimedia Commons]

TSA To Allow Entertaining Passengers To Cut The Line

As part of its ongoing efforts “to enhance security screening measures and improve the passenger experience,” the Transportation Security Administration (TSA) will now give expedited security checkpoint privileges to passengers willing to sing, dance, juggle or tell jokes to others waiting in line.

The pilot program begins April 1 at airports in Los Angeles and New York. “Those are cities where we have a lot of folks hamming it up on the security lines anyway,” said TSA arts and entertainment director Lance Strongarm. “So we thought we’d give it a try.”

Some passengers will be able to volunteer to perform; others will be chosen at random by TSA officers to step out of line and into the spotlight. “Yes, there will actually be spotlights,” said Strongarm. “We want to do this right.”

Passengers waiting to be screened will be invited to vote, by clapping, whistling or booing, on whether the person performing goes to the front – or the back – of the line.

“It will be a cross between ‘America’s Got Talent’ and ‘Survivor’ – but at the airport,” said Strongarm. And because the TSA already has cameras filming all activity that takes place at checkpoint areas, “it will be easy to provide footage for the reality show we’re shopping around that will help generate needed funds for TSA operations,” he said.

One TSA officer, who asked not to be identified by name, gave thumbs up to the plan. “We really don’t want to touch your junk,” he said, “but we would appreciate hearing some nice funk or folk music while going through your things.”

Travelers polled at LAX Terminal 4 over the weekend gave mixed reactions to the new plan. “I love it and will go practice juggling small knives and souvenir bats as soon as I get home,” said one passenger, noting that those items will soon be allowed back on airplanes as carry-on items. “I’d say it sounds like an April Fool Day joke,” said another, “but we all know the TSA has absolutely no sense of humor.”

[Find more by Harriet Baskas on StuckatTheAirport.com and follow her on Twitter at @hbaskas]