Airline Service, As Different As Night And Day, Literally

by Chris Owen on

Purely from an airline passenger‘s point of view, I’ve always thought that the international flight crew on any given airline was better than their domestic counterparts. If for no other reason, settling in for a long-haul flight, those international veterans have more time to take care of business. Short domestic flights kept flight crews busy and important safety-related duties take precedence over casual chitchat. I get that. Still, what an international crew does with all that time can be as different as night and day.

Surely, logic would explain that not as much in the way of service will be offered on longhaul, overnight flights. After all, most passengers are asleep at one point or another so their needs are few. Water us, feed us, put us to bed then wake us up for breakfast before touchdown, as the choreography goes on flights from a U.S. airport to many European locations. But the dance takes on a whole different tempo during a day flight, as I found out on a recent return from Amsterdam to Atlanta – or at least it should.

I’ve been on international flights bouncing back and forth across the pond a lot lately and in a short amount of time. Comparing and contrasting the experiences is easy.

On Delta flight 70 from Orlando (MCO) to Amsterdam (AMS) on a late night flight, the mood was relaxed and while the basics were taken care of, this was a crew that was nice to passengers because they had to be. Lackluster. Nothing to write home about. Dial-up speed.

Charged with DSL-speed power, the return day flight could not have been better for a number of reasons. Let me count the ways.Delta flight 33 inbound from Amsterdam to Atlanta was longer and went through more turbulent skies. As with just about any flight that might end in a magical Orlando vacation, 33 had the usual complement of excited/rowdy/demanding passengers too.

But a flight crew that covered the cabin of that aircraft like they had roller skates on took care of business. After we were initially fed and watered I thought that would be about all we see of them for a while. Wrong. Back they came, again and again, caring for passengers in a truly, dare I say, inspirational way.

Next to me, a passenger who wanted to sleep could not get his chair to recline. The first crew member to stop by said, “I’m sorry but we have a full plane and there is no place to move you to,” thanking Sleepless for telling her. I thought “Yeah this was too good to be true, here we go.” But before that thought was complete, a senior crew member came by, asked Sleepless to get up, took the seat apart and fixed it.

Impressed, I later wandered back to the crew area, related my neutral experience on the outbound night flight and posed the question, “Do you guys work together a lot? You seem to cover a lot of ground in a very short amount of time, like a well-oiled machine.” Miss Handy Crew Member replied, “Most of us have been with the company for 20+ years. There’s not a lot we haven’t seen or done.” She explained that international day flights are normally staffed by the best of the best on most airlines and that “it’s a seniority thing.”

Senior, junior or any crew members in-between I have to give credit where credit is due. This was a Delta flight, in a very old plane, filled with a whole lot of people not used to having nine hours on their hands and that crew did a magnificent job.

There were no mechanical problems with the aircraft, flight delays on the tarmac forcing a return to the gate or any of the other challenges faced in my account of a United flight saved by quick-thinking crew members in “Bad Flight Saved By Airline Crew, New Laws, Amiable Travelers.”

But often it is the day-to-day heroes of the air who go about their business of providing a safe flight, done right, that deserve a bit of praise from time to time.

Speaking of heroes in the air, check this video that tells of a man posing as a pilot who made it all the way to the cockpit before being discovered:


[Photo credit – Flickr user steveleenow]

Making Sense Of Biden’s $1 Million Hotel Bill In Europe

by Megan Fernandez on

So much for Amtrak Joe. The government spent $1 million on two nights in Europe for the Vice President and his entourage last month, according to government contracts posted here. CNN confirmed with the State Department that the contracts are legitimate and calls them a rare look at White House travel expenses.

The eye-popping numbers: $585,000 for one night at the Hotel Intercontinental Paris Le Grand and $459,000 for a night at the Hyatt Regency London the Churchill Hotel. (Plus $321,000 for a limousine company, although Biden’s own limousine is flown over for such trips.)

The nice, round $1 million-for-two-nights number is lighting up Twitter with outrage and jabs. But the cost breaks down to about $500 per night at a five-star hotel in the world’s most expensive cities. Nothing weird about that.

So why is the bill so high? The charges cover 136 rooms, not just Biden’s. His entourage includes Secret Service, military, a medical unit, and a team that screens and serves his food, CNN reports. The room block may include reporters, though the government doesn’t pick up their tab. Some rooms might be used as office space.

Some members of the entourage stay more than one night. The contract for the London hotel is for 893 room nights, which sounds like a lot, but it averages out to 6.5 nights per room.

The cost could include paying guests to relocate, too.

CNN ran the figures by officials from past Republican administrations, all of who said the costs were reasonable. One former senior White House staffer who supervised travel arrangements told CNN that it sounds normal to have as many as 136 rooms.

The government doesn’t let hotels compete for these contracts or security reasons. Evidently it doesn’t use Priceline, either.

[Via CNN]

[Photo credit: From documents posted on FedBizOpps.gov]

Know Your Spring Break Legal Rights

by Megan Fernandez on

Spring Breakers, did you know that anyone boarding a plane is covered by a “passenger bill of rights?” Or that in Mexico you’re guilty until you can prove yourself innocent?

Lawyers.com’s editor in chief, Larry Bodine, has some legal insights that Spring Breakers should digest well before their first Jello shot – particularly the 120,000 students heading to Mexico this year.

What can I do right this instant to be safer on Spring Break?
Sign up for the U.S. government’s Smart Traveler Enrollment Program. It’s free, and in the feds’ own words, “It allows the State Department to assist U.S. citizens in an emergency and keep you up to date with important safety and security announcements.”

What’s another thing?
Look up the U.S. consulate or consular agency closest to where you’re staying. At travel.state.gov, check under Country Specific Information for a list of agencies in your destination. Print copies for you and your travel mates and enter the information in your cellphone.

Is there an app for that?
Yes! There’s a Smart Traveler Program app for iPhone and Android.

American laws apply to me everywhere, right?
Wrong. Bodine says many college students think American citizenship grants them immunity from laws in other countries. This isn’t true. If you’re in Mexico or Jamaica or the Dominican Republic or anywhere, you are subject to that country’s laws and punishments. “There are a lot of semi-innocent things we do the U.S. that are crimes in Mexico,” Bodine says. “Walking on the street with an open alcohol container is a crime. Getting off the bus without paying. Taking off your clothes on the beach.”

In another country you can’t count on something like Panama City’s Spring Break Court to minimize the repercussions. “The laws in Mexico are very different,” Bodine says. “If you’re charged with a crime, you are presumed to be guilty, and you have to prove you are innocent. If you are arrested, you’ll be held for 48 hours before you get to make a statement. If they want to charge you, you can be held for a year without bail.”

Check the most recent edition of a reputable guidebook for laws.

How can I find out about open-container laws?
In Mexico, it’s illegal to walk on the street with an open container of alcohol. Costa Rica made it illegal last year. The law varies by country, so ask a bartender, a hotel manager or concierge or a security officer about your destination’s law once you arrive. Ask about public intoxication laws, too. And research them before you go.

Why do the police seem cool with the “anything goes” thing?
Police might let the good times roll – but they often crack down when there’s a car accident, a fight breaks out, someone gets belligerent with the cops or danger otherwise looms, Bodine says. You don’t want to be anywhere near these incidents. Find someone fun and rational to hang out with if you want to make sure to stay out of jail.

I’ve been arrested. Whom should I call?
Bodine says your first call – and only call, if just one is allowed – should be to the U.S. embassy or consulate in the area where you’re staying. Consular officials can provide information on the local legal system and help you find a local attorney, but they can’t get you out of jail.

What will happen if I get caught smoking pot in Mexico?
The U.S. State Department’s website says: “The importation, purchase, possession or use of drugs can incur severe penalties, including imprisonment without bail for up to a year before a case is tried, and imprisonment of several years following a conviction.” Don’t even risk having some in your pocket.

I’m 18 and can drink legally in Mexico. Can I also bring home alcohol?
No. Once you land in the U.S., it’s illegal for you to have it. Chances are it will be confiscated when you go through Customs after you land.

What should I do if I am the victim of a crime?
“Notify the authorities,” Bodine says, “but don’t let the hotel or tour company or restaurant make the report. You should also call the U.S. embassy.”

What rights do I have at the airport?
If you’re bumped from a flight because it is oversold or canceled, the airline is required to give you a paper detailing your rights. The airline employees rarely offer it, but you can ask for one. Bodine says the law requires the airline to rebook you on a different flight, and if that flight isn’t scheduled to arrive within two hours of your original flight, the airline is supposed to pay you 400 percent of the one-way fare for that leg of the trip. But again, don’t expect the airline to be upfront about this. “Ordinarily, they’ll offer you as little as possible,” Bodine says. “They’ll put you up in a hotel and offer you a $300 travel voucher. If you don’t ask for [your full entitlement], they won’t give it to you.”

If your flight is canceled or delayed by weather, the airlines don’t owe passengers any compensation.

Going to Mexico? Read the U.S. State Department’s “Know Before You Go” page for Spring Breakers, and brush up one more time with this video:

[Editor’s note: Got legal questions? This isn’t legal advice. Try reaching out to the folks at Lawyers.com!]

[Photo credits: top, Mnadi via Flickr; bottom, Spengu via Flickr]

How To Win A Beer-Cation In Maui

by Kyle Ellison on

If you’re anything like my friends, going on vacation involves drinking lots of beer.

In this particular instance, however, this current offer has more to do with the art of craft brewing as opposed to simply shouldering up to your favorite tiki bar.

If a contest involving Maui, sailing and craft brewing sounds like something you could get into, the craft-brewing site The Weekly Pint is running a promotion through April 7 where entrants put their name into a sweepstakes to attend the Maui Brewer’s Festival on May 18.

Airfare is taken care of. Lodging is taken care of. Beer is taken care of. And for good measure, why not spend the day on a sailing catamaran?

We know that spring is taking a little while to get into gear here, so if you’re in need of some warm tropical thoughts you can navigate over to the contest page and try your hand at paradise.

Good luck, and if you win, have a coconut porter for me!

Yellowstone Avoids Delayed Opening Thanks To Efforts Of Wyoming Town

by Kraig Becker on

Over the past month or so we’ve all heard stories about the impact of sequestration on America’s national parks. Severe budget cuts, brought on by Congress’ inability to come to a fiscal compromise, have resulted in a loss of services in a number of parks across the country. In order to operate within its revised budget, this year the National Park Service has been forced to close visitor centers, cut back on staff and even delay the opening of some of the parks. One of those parks is Yellowstone, where the NPS decided to delay the spring opening by two weeks. That decision was made when park officials realized they could save as much as $100,000 by not having to plow snow from the roads following the scheduled May 3 opening. But thanks to the determination and generosity of one Wyoming town, the park will now open on schedule.

The town of Cody sits 52 miles outside of Yellowstone and serves as an access point for the park’s East Gate. As you can imagine, the sleepy little village sees a lot of traffic during the summer travel months with travelers stopping by on their way in or out of the park. Last year, over 11,000 visitors passed through the East Gate in the first two weeks of the season alone. The loss of that early season traffic this year was estimated to cost Cody more than $2 million in revenue.

Cody Chamber of Commerce executive director Scott Balyo saw the delayed opening as both a potential crisis and a major opportunity. He challenged the local citizens and businesses to raise the $100,000 necessary to pay the road crews to plow snow from Yellowstone’s highways, setting a deadline of April 1 to reach their goal. The response was overwhelming with contributions ranging from as little as $10 all the way up to $10,000. Together the citizens of Cody managed to complete their fund raising efforts well ahead of schedule.

Working in conjunction with Yellowstone superintendent Dan Wenk and officials from Wyoming, the town of Cody has now arranged for state vehicles to plow the roads inside the national park. The $100,000 raised will completely cover the costs, allowing the East Gate to open on schedule. That means anyone planning a visit to Yellowstone in early May will still have access to the park despite all of the on going sequestration drama.

This is good news for fans of Yellowstone and a job well done by the citizens of Cody.