Holiday Inn Or Hampton Inn? Trying To Decode Priceline’s Star Ratings System

by Dave Seminara on

I’m a cheapskate and a risk taker, so Priceline’s “Name Your Own Price” bidding tool was made for me. Over the years, I’ve bid on and gotten three- and four-star hotels in cities all over North America and Europe for an average of about $75 per night and as little as $35 using the free-re bid system outlined here. I love the deals but for me, part of the fun is the serendipity of seeing William Shatner, the Priceline spokesperson, pointing at me on my computer screen, watching the page spin and then seeing it spit out a result. It’s a hell of a lot more fun than playing the slots but sometimes the Priceline gods give you a baffling selection.

Before I bid, I usually use the site Bidding for Travel to do a little research and develop a bidding strategy and I often use Priceline’s ordinary hotel search just to see what pops up and what the star level and geographic bidding zone is. For example, if I’m thinking of bidding on three-star hotels in downtown Cincinnati, I’ll look at their search results and take note of what three-star hotels there are downtown in the search results because, chances are, you’ll get one of those. And if you know how to bid, you’re likely to get the room for a lower price than what you see advertised in the search function.I’ve used Priceline for hotels and car rentals dozens of times over the years and have been satisfied with the results at least 90 percent of the time. But last week, I bid on hotel rooms in Pittsburgh and Cincinnati, at the beginning and end of a road trip and found the hotel classifications in both cities puzzling.

In the Steel City, I bid on a three-star hotel in the Pittsburgh South Side zone and got the Holiday Inn Express Pittsburgh-South Side. I was a little surprised because I’d previously gotten Holiday Inn and Holiday Inn Express hotels via Priceline only on two or 2 1/2-star bids, but never on a three-star bid. Also, there are four other HI Express hotels in the Pittsburgh area (not in that specific zone) that are rated 2 1/2-star hotels and one HI Express rated as a two-star hotel in Priceline’s hotel search function.

There are also seven Hampton Inn locations in Pittsburgh that come up in Priceline’s search. Five are rated as two-star hotels and three are rated 2 1/2-star properties. I found the HI Express we stayed at to be adequate but a notch below chains like Hampton Inn, Hilton Garden Inn, Marriott, Hyatt Place and so on.

Later that week, I bid on a three-star hotel in the Cincinnati North-Sharonville zone, after striking out at the four-star level, and got the Holiday Inn I-275 North (now is that a romantic sounding hotel or what?). Despite a lot of so-so reviews of this place on Trip Advisor, I thought it was decent, but again, not quite as nice as many of the Hilton, Marriott and Hyatt brands that I’ve often secured with three-star bids on Priceline. I have no beef with the HI brand but in general I think the quality of the mattresses and pillows and the décor at many HI and HI Express locations are a notch below some of the other major chains mentioned above.

In Cincinnati, Priceline rates four Hampton Inn’s at 2 1/2 stars and three at just two stars. And there is a Hilton Garden Inn and a Homewood Suites by Hilton both rated 2 1/2. In my opinion, these chains are typically ahead of Holiday Inn, not behind it.

Priceline also rates two Crowne Plaza’s north of the city as three-star hotels. Since Crowne Plaza is supposed to be Holiday Inn’s upscale brand, I’m not sure how they can rate nearby HI’s the same as Crowne Plazas. And perhaps most curiously, they rate the Holiday Inn Riverfront just 2 1/2 stars, despite the fact that it has significantly better customer reviews on Trip Advisor than the three-star I-275 location.

After my trip I contacted Priceline for an explanation of how they rate hotels and a spokesperson told me that they evaluate each property on an individual basis, so bidders can’t count on a chain always having the same star rating (i.e. all Holiday Inn’s being 2 1/2 or all Courtyards being three, etc.).

When I asked why a Holiday Inn would be rated higher than a Hampton Inn, for example, the spokesperson said that three-star properties might be more likely to have a full service restaurant and an on-site fitness center than a 2 1/2-star hotel. This didn’t explain my two bids, neither of which had full service restaurants, but he also said that the age of the property and its overall condition are factors. Additionally, Priceline says that they pay attention to the customer service surveys they send out and hotels can have their ratings changed depending on the feedback they get.

In fairness to Priceline, Hotel Deals Revealed did an analysis of their star ratings versus Hotwire’s and found that Priceline was significantly more conservative in assigning star ratings. And hey, if you bid two stars and get a Hampton Inn, that’s a pretty sweet deal, if you ask me.

What can bidders learn from my experience and from Priceline’s response to my inquiry?

1. Do your research. On these two occasions in Pittsburgh and Cincinnati, I didn’t have time to comb through the search function and look at the zones on Bidding for Travel, but this is the best way to preview what you might get.
2. Take their survey. It’s a good idea to complete their survey no matter what your experience is, but it’s particularly important if you have a disappointing stay. If enough customers complain about a property, they will reassign its rating.
3. Expect the worst. Imagine the worst-case scenario and assume that you’ll get the least desirable property. If you can’t deal with the hotel that you least prefer in that zone and star level, either move up a star level or don’t bid at all.
4. What amenities do you want? I rarely take meals at the hotel and if the place doesn’t have a good gym, that isn’t a deal breaker for me. I’m most interested in having a nice room with smart décor and a very comfortable bed with quality pillows and linen. It’s important to know what your priorities are and understand that Priceline takes factors into account that you may or may not care about. For example, if you are keen to stay in a hotel with a full service restaurant, it’s probably pretty risky for you to bid on hotels below the three-star level.

[Photo credit: Loren Javier on Flickr]

Video: Top 10 Greatest Adventures For 2013 By Richard Bangs

by Kraig Becker on

Richard Bangs, the host of the television show “Adventures with a Purpose,” has been called the “father of modern adventure travel” by Outside magazine. So when he makes a list of ten great destinations for 2013, it’s a good idea to take notice. In the video below, Bangs shares his suggestions for some of the top destinations to visit this year. The list is comprised of some old classics, some places that are on the rise and others that are just down right surprising. If you’re still searching for ideas on places to visit this year, then perhaps you’ll find just what you’re looking for right here.


Claim Your Place In Space, Free

by Chris Owen on

If being part of the first commercial space trip sounds like something only the ultra-wealthy might actually do, think again. KLM Royal Dutch Airlines has a competition going on right now that will award a trip into space, billions not required.

Called the Claim Your Place In Space contest, KLM is giving us the chance to be in Curacao on January 1, 2014, when the first commercial space trip takes off.

First, on April 22, KLM goes to the Nevada desert to launch a special high altitude balloon that will carry cameras and GPS tracking equipment to monitor the mission. Your part in the deal: guess how high the balloon will get before it pops.

Get it right (or have the closest estimate) and win a flight for two to Curacao, stay at a luxury hotel then board the SXC Lynx spaceship for a free ride.”If you win, you win big,” says KLM on its dedicated Claim Your Place In Space website (takes a while to load but worth it). “An all-inclusive ticket to space aboard the SXC Lynx … will rocket you 103 km (64 miles) up into space at 4 G’s of thrust.”

Win the prize, worth $95,000, and “you will see the earth as you never have before and experience complete weightlessness.”



[Photo credit- Chris Owen]

Beyond The Floating Hotel, Travelers Find Value Ashore

by Chris Owen on

If I say “cruise,” odds are good that the first thought that comes to mind is that of a big floating hotel that ambles from island to island in the Caribbean. That’s not totally wrong either; a lot of cruise ships do just that. But looking at a cruise ship as a mode of transportation, like a commercial airliner that flies from airport A to airport B, should bring different thoughts. Thinking of cruise ports as a gateway to new worlds we may never have experienced before, it’s a whole different ballgame.

So often cruise itineraries focus on what lies at the port itself, and for good reason. Many cruise ships do not stay in port long enough for travelers to go very far and get back before the ship leaves. But some cruise lines are staying longer, often well into the night – if not overnight – allowing more time to explore. That gives the notion of a cruise ship being a “floating hotel” an entirely different, much more positive meaning.

A good example of a port of call that is far more than what one might see just walking off the ship for a few hours is the UK’s Port of Tyne.

Located in Northeast England, the Port of Tyne is home to miles of coastline dotted with castles, cathedrals, stately homes and gardens, plus one of Europe’s most culturally exciting cities. Interspersed along the way are historic regions that spawned the English language, are home to dual UNESCO world heritage sites and that make the Port of Tyne a world-class destination. But it is not the port itself that draws travelers but Newcastle, the city that came back to life in the 1990s after a rebirth of the downtown Quayside area.

An interesting contrast of historic landmark buildings alongside new, modern structures, Newcastle sits on the north bank of the river Tyne. Known today as home of Newcastle Brown Ale (which is actually no longer brewed there) and the Great North Run, the world’s most popular half marathon, Newcastle offers a wide variety of attractions.

Structures dating back to 124 A.D. sit not far from modern engineering marvels like the world’s only tilting bridge.

%Gallery-184993%So which cruise lines sail this sort of an itinerary – one that allows travelers to linger longer in port? Azamara Club Cruises, Seabourn, Crystal Cruises and others with smaller ocean-going ships do. River cruise lines like Viking River Cruises, AMA Waterways and others have a shore-side focus as well.

But larger ships also offer overnights from time to time, although it is not their main focus.

Carnival Cruise Lines, for example, will overnight in Venice, Italy, on a Mediterranean sailing, as will Princess Cruises and Royal Caribbean International. Still, big ships full of features need people onboard using them – playing in their casinos and shopping in their stores – to make a profit.

Expect to pay more on small ship lines that have a destination focus to make up for you not being on the ship, spending. Still, that premium price might well be worth it if compared to a land travel option that requires airfare, hotel accommodations and meals, any or all of which might be discounted or included with a small ship cruise.

Planning on traveling the world in a cost and time-efficient way? Including travel by ship in your travel toolbox can help.



[Photo credit – Port of Tyne]

Flight Turbulence: Just How Dangerous Is It Anyway?

by Chris Owen on

The jury is still out on a recent study that says a result of climate change could take fliers on a bumpy ride. Scientists think passengers on transatlantic vectors could experience more unexpected ups and downs, the leading cause of in-flight injury, but agree that more study is needed. But just how dangerous is flight turbulence anyway?

Unexpected turbulence, called “clear air turbulence,” can be surprising when it hits an aircraft before the “fasten seat belt” sign lights up. But aircraft are built to take it and some even know what to do with it.

“Aircraft are built to withstand a 2.5g force load without even any minor damage and, as it is rare for a storm to generate a force that exceeds 1g load on an aircraft, there is no risk,” write the editors of TravelMole pulling from interviews they had with Boeing and the British Airline Pilots Association.

Still, whether caused by invisible air currents that flow over mountains or a natural part of the jet stream, experts agree that the particular aircraft flown can make a big difference when turbulence strikes.

“To ensure the most comfortable ride, it’s best to fly on the largest, most modern aircraft as these are designed to lessen the impact of turbulence on passengers,” concluded TravelMole.When Boeing’s 787 Dreamliner gets back in the air, it may be the aircraft to be on. Like other new aircraft, the 787 is equipped with a system to read the air in front of it, compensating for anticipated turbulence for a smoother ride.

Want to know more about that study? This video breaks it down:




[Photo credit – Flickr user mstephens7]