Travel group promoting Trusted Traveler Program

Should frequent flyers and business travelers get through airports faster than everybody else? Yes! says the U.S. Travel Association who is trying to convince lawmakers that big airport users need special attention.

“Travelers encounter much hassle at our nation’s airports, and it’s time for Congress to act,” said Roger Dow, president and CEO of the U.S. Travel Association. “A one size fits all approach to security is inefficient. If Congress implements a trusted traveler program, we’ll see more Americans traveling – and that will create more American jobs.

Called the Trusted Traveler program, the idea is to have those who go travel extensively go through an extensive background check and basically be certified safe to fly. At the airport, the Trusted Traveler would zip through security and have a minimum of checks.

The “Be Trusted” campaign is a national grassroots campaign advocating Congressional implementation of a trusted traveler program. The campaign will include advertisements in newspapers and airports, social media, events at airports, an advocacy website and toll-free number to connect travelers directly with members of Congress, and an online petition.

Flickr photo by redjar

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Ten stress-free travel tips for people who hate to travel

To many people, traveling is a joy, something to look forward to, plan for and have fun with. Those who travel a lot have their routine down pat and often keep luggage packed, ready for the next trip. Those who do not travel much probably don’t because they don’t like the whole business of traveling. Aside from people with really challenging handicaps, people in prison or celebrities, most people should not have a lot of trouble with traveling.

Lets take a look at some great travel tips from those who don’t travel much but enjoy travel and have figured out how to make it as stress-free as possible.

  1. Get a passport. Duh. Unless your trip finds you walking through a National Park, you need a passport. Cruise travelers that are U.S. citizens slide under the law by booking closed-loop cruises that begin and end in the U.S. The problem is that the birth certificate they use for identification to get on the ship will not get them on a plane. Flying? You must have one. A U.S. passport is simply the best identification you can have.
  2. Buy the largest carry-on sized luggage you can find and keep all the most important things you need with you on the plane, train or bus. To arrive at your destination wondering if your luggage made it is probably one of the biggest stress-inducing moments of any trip.
  3. Huddle for space is a game we play when traveling with our two kids. On airlines where seats are not assigned, find a row with three vacant seats, I sit on one end, put a kid on the other end, leaving the seat open in-between. Quickly, we stow carry-on luggage above and take our seats with what stuff we will have with us during the flight between us. Now we huddle over that center seat, pretending to discuss something very important and remain that way until the cabin door is closed. You would be surprised how many people will walk on by, even on a full plane, looking for a different seat. It does not work all the time but it’s worth a shot.
  4. Have a backup plan on flights that includes airlines, flight numbers and times in case your flight is late/canceled/diverted. You will be the prepared person at the airline ticket counter with complete information, asking good questions that require a direct answer. “OMG what am I going to do?” is not going to get you on the next flight out. People that say anything remotely like that are politely told to take a seat and they’ll “let you know”.
  5. Buy travel protection of some sort. You may not need travel insurance but travel assistance that provides emergency evacuation might be the ticket for you. A cheap travel insurance company with basic medical coverage and cancellation insurance is a good idea that will keep you from kicking yourself for not buying better coverage later.
  6. Line it all out in an itinerary you make for yourself. I mean type up every detail of your itinerary on your computer with your own hands, not something you get from a travel agent or company. The physical act of organizing it all in a document you have created organizes it in your mind as well.
  7. Do everything ahead of time that you can. Boarding passes, luggage tags, joining frequent flyer clubs, anything that can be done ahead of time online do that. While you are there, on line, on those travel service provider sites, copy important information you might need down the road like emergency numbers, baggage weight and size requirements and the line. Alaska Airlines suggests to use kiosks for check-in and to print boarding passes ahead of time too. Most airlines have a page of tips that hold good information for those who don’t really like traveling but are trying to make the best of it.
  8. Be prepared for security checks. You know they are coming at various times throughout your journey. Use a carry-on bag with outside pockets you can put stuff you want to have readily accessible, contents of your pockets and anything else you would have to take off to go through a security check.
  9. Go early to critical places like airports before flights. You want to be seated close to the gate (the door people walk through to get on the plane) and close to the gate’s ticket counter (the place people go when there is a problem) so that you can respond to airline announcements quickly and efficiently. Procrastinators lose big time on this one.
  10. Be alert by doing whatever it takes to stay that way. If you are traveling with others you can take turns being alert OR being plugged in to whatever devices amuse you but you can’t do both effectively. Banking sleep the week before traveling helps more mentally than physically but find someone who knows about stress reduction and “sleep” will be a hot topic with them.

Do you have tips along these lines that work for you? Tell us about them below. Give us the secrets, we won’t tell anybody. For more travel tips, check Gadling’s Travel Tips in 100 Words or Less.

Flickr photo by TheSeafarer

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AirTran helps this travel writer put the “fun” back in flying

Flying is not usually a fun experience, and, as a travel writer, I often dread the drudgery of airport security, limited fast food options and cramped middle seats. But sometimes, you’re surprised. After a marathon security line at Baltimore-Washington International airport and a trudge down to the end of Terminal D, I heard peppy music, which I thought was emanating from the rum bar a few gates down. I’d noticed the balloons at the check-in gate and spotted more ahead. As I rounded the corner, I spotted it. A full steel drum band, massive dance troupe, and cameras everywhere.

Had I accidentally wandered into a Make a Wish Foundation flight? (This had happened once before.) No – it was AirTran’s first flight to Bermuda, and I was apparently on it.

Passengers excitedly milled around the gate area and curious patrons strolled down from other flights to see what was going on. A large table was set up with complimentary bagged sandwiches, chips, soft drinks and cookies emblazoned with the AirTran logo. Employees in Bermuda shorts offered literature about the island, and the native Bermudian dance troupe, flown in for the occasion, performed a routine before boarding the plane in full regalia. Luckily the flight was only about half full and they were able to fit their four-foot tall hats in the overhead bins …

As we boarded the plane, each passenger was given a gift bag with a pink Bermuda tee shirt, literature about the island, and other AirTran swag. Passengers chatted excitedly, flight attendants were more friendly than usual, and behind me, a pilot told another passenger that he’d arranged to take this flight solely so he could say he was aboard the inaugural route. As we disembarked and headed towards customs, a group of flight attendants said the same thing.

When we landed, the city’s fire trucks greeted the plane with a “water gun salute,” essentially hosing us down from either side. The whole flight clapped.

And it reminded me as I typed this on the GoGo WiFi at 39,000 feet – this is why I’m a travel writer. Because sometimes, getting to the destination can be as fun as the destination itself.

The following nonstop flights between Baltimore/Washington and Bermuda will be available beginning April 7, 2011, through October 24, 2011:

Nonstop Service Between Baltimore/Washington and Bermuda

From To Flight Departs Arrives Frequency
Baltimore/Washington Bermuda 1811 12:55 p.m. 4:15 p.m. Daily
Bermuda Baltimore/Washington 1812 5:05 p.m. 6:40 p.m. Daily

The following nonstop flights between Atlanta and Bermuda will be available beginning May 26, 2011, through September 6, 2011:

Nonstop Service Between Atlanta and Bermuda

From To Flight Departs Arrives Frequency
Atlanta Bermuda 1815 10:20 a.m. 2:20 p.m. Daily
Bermuda Atlanta 1816 3:10 p.m. 5:20 p.m. Daily

2011 Airline Quality Ratings – AirTran at number one

The 2011 Airline Quality Ratings (AQR) were just released, and AirTran topped the list at number one. The Atlanta based air line got top marks in the study that accounts for on time arrivals, mishandled baggage, complaints, and other metrics. The study only includes airlines in the United States and provides interesting statistics about the overall quality of domestic air travel.

The main form of complaint involved flight problems, followed by baggage. While overall complaints went up about 30% from 2009 to 2010, overall quality rating also went up marginally. This could be due to the communication channel widening to include new forms of customer feedback. AirTran handled baggage the best with only 1.63 bags mishandled per 1000 passengers. American Eagle was at the other end of the spectrum with 7.15 bags mishandled per 1000 passengers. Of all the airlines listed, Hawaiian Airlines topped the list in on time arrival. Over 92% of their flights landed on time. The full report can be viewed here.

AQR Rankings – Domestic Airlines
16. American Eagle
15. Atlantic Southeast
14. Comair
13. Mesa Air
12. United
11. American Airlines
10. Skywest9. Frontier
8. Continental
7. Delta
6. U.S. Airways
5. Southwest
4. Alaska
3. Jet Blue
2. Hawaiian
1. AirTran

flickr image via Bob B. Brown

Southwest grounds planes, investigation underway

As a result of Sacramento bound Southwest Airlines flight 812 making an emergency descent Friday night after a large hole appeared in the fuselage, 79 Southwest planes have been grounded.

While no one was seriously injured Friday as the Southwest flight carrying over 100 people rapidly lost cabin pressure and made scary descent from 34,500 feet, landing safely in Arizona, questions about maintenance of the aircraft are being asked.

The Associated Press reports that a review of Federal Aviation Administration records of maintenance problems for the 15-year-old plane showed that “in March 2010 at least eight instances were found of cracking in the aircraft frame, which is part of the fuselage. The records showed that those cracks were repaired.”

“The safety of our Customers and Employees is our primary concern,” said Mike Van de Ven, Southwest’s executive vice president and chief operating officer in a statement on Southwest’s web site. “We are working closely with Boeing to conduct these proactive inspections and support the investigation. We also are working aggressively to attempt to minimize the impact to our Customers’ travel schedules today.”

Southwest is working with the National Transportation Safety Board (NTSB) and Federal Aviation Administration (FAA) and Boeing, builder of the aircraft to determine the cause.

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Flickr photo by gTarded