Galley Gossip: Is it okay for passengers to dump their drinks on the floor during turbulence?

by Heather Poole on

Dear Heather, Today I heard an announcement in-flight I’d never heard before and was wondering if you make it often, or ever. After serving drinks, it got a little turbulent and the flight attendants had to sit down. A few minutes later the purser came on and said, “if you’re having trouble controlling your drinks, please just dump them on the floor.” WHAT? And waste all this good wine, I thought. I just chugged mine and it was not an issue, but wondered if anyone poured theirs on the floor. What do you think of this? – Frequent Flying Ron

I’ve been a flight attendant for sixteen years and while I have yet to make a PA like the one you heard, I have suggested doing the same thing to passengers sitting near my jump seat after they rang the call light and then held up their drinks in the air during a rough patch of air. This right after the Captain made the announcement, “Flight attendants take your jump seats now!” When you hear those words, you know it’s going to be bad.

There are four types of turbulence: light, moderate, severe, and extreme.Light turbulence causes a slight, rapid and somewhat rhythmic bumpiness without appreciable changes in altitude or attitude. Sometimes pilots refer to it as light chop. It’s the kind that rocks babies, and even a few overly worked flight attendants, to sleep. The seat belt sign may be on, but flight attendants are still able to conduct the food service with little to no difficulty.

Moderate turbulence is a little more intense. It causes rapid bumps or jolts without changes in aircraft altitude. Passengers will feel the strain of their seat belts. Unsecured objects in the galley may dislodge. Conducting a food service or checking for seat belt compliance is difficult.

Severe turbulence causes large or abrupt changes in altitude. The aircraft may be momentarily out of control. Passengers are forced violently against their seats. Walking is impossible. If flight attendants haven’t strapped into their jump seats already, we may not be able to do so and we’ll have to grab the nearest available passenger seat. If there’s not one open, we’ll sit on a passenger – any one will do. Make sure to hold on to us tightly.

Extreme turbulence rarely happens, but when it does it will violently toss an aircraft about, making it practically impossible to control. Structural damage is possible.


According to the FAA’s website, over a million people travel by air every day. From 1980 through 2008 there were 238 accidents involving turbulence, resulting in 298 serious injuries and three fatalities. Of the three fatalities, two passengers were not wearing their safety belt while the seat belt sign was on. Of the 298 seriously injured, 184 involved were flight attendants. So if you see flight attendants sitting in the jump seats when it starts to get bumpy, it’s safe to assume we’re just trying to make sure we don’t end up in a hospital far away from home or be forced into early retirement!

So is it okay to dump your drink on the floor during turbulence? I’m not going to say it’s okay. But I’m also not going to say it’s not okay. What I will say is we’d rather you do what Ron did and drink faster! Or wait for us to whisk it away when it’s safe to be up in the cabin.

Photo courtesy of MikeCogh

Booking award tickets can be frustrating, unless you’re a pro

by Chris Owen on

Collecting reward points is often the easy part of the whole deal while redeeming them can be challenging. If we remember when and where to gather points though, they rack up fast. Still, when it comes to using them, the whole process may seem complicated and we may wonder if we used those points to our best advantage. One way to be sure is by using a professional, someone who lives and breathes the whole process and is passionate about it.

“Booking award tickets can be incredibly frustrating, yet if done correctly, incredibly rewarding” says PointsPros.com, an award travel booking service devoted to helping clients save “time, miles, frustration, and potentially thousands of dollars.”

Ben Schlappig of PointsPros is a college student, travel consultant and avid points collector who also writes the travel blog One Mile At A Time. Spending about a third of his nights in hotels, flying around 300,000 miles and visiting over 40 countries each year, Schlappig’s blog is a treasure chest of travel deals, bargains and shared experiences often not found elsewhere.

“After we analyze the best approach to take for booking your award, we find the award availability, assist you with transferring points as necessary, make the actual award booking, and select the best available seats for you” says PointPro’s easy to navigate website.

Leaving the complicated fee structures to the airlines. PointsPros pricing is simple, $150 for the first passenger on any type of award then $100 for each additional passenger on the same general trip. If they can’t find you a trip matching your specifications, there is no charge.

“Whether you’ve tried to book an award and the airlines have told you there is no availability for your desired trip, or you just want to make the booking process easier, let us put our expertise to work for you. You worked hard to earn those miles, so you shouldn’t have to work hard to redeem them.”

We ran across Ben following up on a story Gadling did about how to free frequent flyer miles by purchasing dollar coins a couple months ago.

“Just last week I came back from a trip from Australia and Singapore and Malaysia all in first class, just on miles,” Florida-based Schlappig says, adding “partly thanks to the dollar coin program.”

Is this service for everyone? Absolutely.

Those who don’t travel all that much can often benefit from having a professional take a look at this side of their travel plans. If the majority of ones travel points on a given airline are racked up buying non-air goods and services, odds are those people can use the help.

Savvy travelers with time on their hands can work through the process on their own. If for no other reason than to save time by having someone else do it, using a award travel booking service can do just that.

Even Road Warriors who sometimes feel like they know more about a particular reward program than the people on the other end of the phone when trying to redeem points can gain from occasionally letting a neutral professional dive in and see what they can do.

Services for booking award tickets like this are not a substitute for a good travel agent or booking travel however we have successfully done it in the past. But wise travelers know considering another element to incorporate into a total travel planning program is worth a look.

Flickr photo by Larry Johnson

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Airlines dominate Most Hated Companies list

by Chris Owen on

This week, The Atlantic used The American Consumer Satisfaction Index (ACSI) data to compile a list of the 19 Most Hated Companies in America. Joining Bank of America, JPMorgan Chase and Facebook all with a score of 64 or more out of 100 are even lower-scoring American Airlines (63), United Airlines (61), and US Airways (61). Worst of all air carriers? Delta Air Lines scoring an ultra low 56 on the index.

On Delta, The Atlantic notes:

“Complaints include additional costs for food, beverages and baggage fees. The airline collected more than $952 million in baggage fees from flyers in 2010, almost twice as much as any other airline carrier.

Since acquiring Northwest airlines in 2008, Delta’s consumer satisfaction score has plunged. According to ACSI, a big merger in service companies usually have a negative impact on customer services in the short-term, because of organization issues. Delta’s rating dropped another 6 points this year.”

The results add to concerns noted by Gadling back in April when we reported on America’s Meanest Airlines after 2011’s Airline Quality Report came out. Those results:Meanest major carrier: United Airlines
Meanest regional carrier: American Eagle
Most complained about airline: Delta Air Lines
Most likely to be unsafe: Jetblue
Most likely to overcharge for bags: Delta Airlines/ US Airways / Continental
Most likely to bump you: American Eagle
Most likely to be late: Comair
Most likely to mishandle your bag: American Eagle

One wonders if there might be a link between companies that are hated and companies that are mean.

Are there any companies on this list that you hate? Tell your story in the comments section…

Flickr photo by Loren Sztajer

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Jet Blue to the rescue with $4 fares during California’s Carmegeddon

by Chris Owen on

Carmegeddon will takes place in California this weekend when 10 miles of the popular 405 highway will be shut down for repairs. Traffic is expected to be all clogged up for 53 hours and Angelinos are desperate for a way out.

“Not a problem” says low cost carrier JetBlue – they’ve just released a promotion offering flights between between Burbank and Long Beach this Saturday for just $4 each way.

Book right now at JetBlue.com because the offer is good while seats last.

Here’s the offer:

“Fly JetBlue between Burbank and Long Beach this Saturday (7/16) only! Fares are $4.00* each way so get on board quick – book now through July 16 or while supplies last. Or for $5 each way customers can also enjoy an Even More Space seat on their Carmageddon Fly-over, which includes early boarding and early access to overhead bin space as well as a spacious seat with extra legroom – limited quantity available on each flight.”

In case you’re interested in the fine print, know that flights are only valid from LGB to BUR on the 16th of July and must be booked 90 minutes in advance. You can read more details over on their website.

Tom Stuker becomes first frequent flyer to pass 10 million miles, United celebrates

by Grant Martin on

Ryan Bingham exists in real life, and his name is Tom Stuker. Mr. Stuker, an automotive consultant based in Chicago has been flying United for over 20 years, and this Saturday afternoon, somewhere between Los Angeles and Chicago he officially crossed the line over 10 million frequent flyer miles.

To celebrate, the folks at United hosted a private celebration at Chicago’s O’Hare airport, shutting down a section of a C concourse Red Carpet Club for a celebration with Mr. Stuker’s family, United CEO Jeff Smisek, Mileage Plus President Jeff Foland and a few dozen people from the community.

For his part, Tom Stuker doesn’t seem the least bit weary from his 10 million miles of travel. At just under six feet tall and with a steady, affable smile, he emerged from the Los Angeles flight full of energy and to the cheers of scores of waiting media and friends. In the Red Carpet Club he floated around the room mingling with assorted, eager miletalkers and accepting pats on the back from the wayward executive or marketing agent, effortlessly smiling as the media soaked up his glee.

Among the gestures that United made in recognition of his efforts came a single-edition, titanium Global Services membership card, a scale mockup of the upcoming United 787 and a framed certificate stating his achievement. The most impressive gift, however, was Tom Stuker’s name on the side of a Boeing 747 jumbo jet, similar to the achievement that Ryan Bingham received in Up in the Air.

Perhaps most moving was the humility with which Mr. Stuker accepted his praise. His speech, hand written on three pages of wide rule notebook paper, was a reflection on his time with the airline and a heartfelt thank you to all of the staff with whom he had become friends over the years. He spoke of the difficulty during the United bankruptcy and the subsequent merger, moving himself nearly to tears on several occasions, but remaining gracious and optimistic the entire time.

The underlying theme of Mr. Stuker’s speech, however, kept returning: it was not only a milestone for one frequent flyer but rather for the entire airline — years of work building one of the world’s largest airlines, weathering a merger, a rough economy and an ultra competitive market. For everyone in the room there was much to celebrate, and for this one brief afternoon there were smiles on the faces of Jeff Smisek, the ramp workers and the flight attendants alike.

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[Editor’s note: it shall be noted that Tom Stuker flew all of his 10M miles on United while Ryan Bingham from Up in the Air earned his miles in various means — but we still think that the comparison is bang on. Judge away.]