Southwest Airlines suspends, reinstates pilot after profanity-laced rant

Southwest Airlines confirms that it suspended a pilot who was caught ranting over air traffic control channels in a profane, misogynistic and homophobic manner. The event, originally reported by CBS 2 in Houston, states that the pilot’s speech on March 25 tied up frequencies for other pilots in the area.

CBS 2 (see the video reporting on the incident) says the unidentified pilot “could be heard talking to his co-pilot in the cockpit, expressing frustration over the airline hiring so many flight attendants that he found to be unsuitable for dating.” “A continuous stream of gays and grannies and grandes,” the pilot could be heard saying from the cockpit via the Houston Center air traffic control frequency.

Apparently, the pilot didn’t take into account that he himself might not be date-able (he complains that he couldn’t get laid because women he took to a bar just wanted to complain). He also ignored an air traffic controller who tried to interrupt the rant at several points. [Listen to the audio here]

The pilot bemoans his station in Houston, saying that the base has “just a handful of cute chicks.”

CBS 2 reported that air traffic control sent the tape to the Federal Aviation Administration, who in turn forwarded the tape to Southwest Airlines for review. The FAA confirmed that the conversation did take place at a time when personal conversations were permitted in the cockpit.

Southwest issued an e-mail statement to CBS2, stating: “we’ve built our Company’s reputation on the Golden Rule: treating others as you would like to be treated. The actions of this pilot are, without question, inconsistent with the professional behavior and overall respect that we require from our Employees.” The pilot was suspended without pay, but has been allowed to return to duty after undergoing diversity training.

What do you think? Is Southwest that short on pilots that this one should have been allowed to return?

[USA Today also reported on this issue.]

[Flickr via Kevin Coles]

Boeing moves flight attendant call button

It happens on many flights: you or a seatmate is groping blindly for the reading light or trying to plug earphones into to the armrest, accidentally hitting the flight attendant call button. This may happen several times per flight, causing flight attendants needless trips up and down the aisle to check on embarrassed passengers. It’s a pet peeve on the Gadling team, among both crew and other travelers.

Not anymore. The new Boeing 737 airplane, unveiled this week at the Paris Air Show, has finally corrected this design flaw. The call button has how been moved away and distinguished from the reading light button, to prevent future mistaken “dings.” Other new design elements for the most popular passenger jet include LED lighting and higher overhead bins to provide more headroom. Airberlin will be the first airline to receive a new 737. “On every flight somebody pushes the wrong button. It is an issue for flight attendants,” said pilot Tim Techt.

Photo courtesy Flickr user gurms

Five reasons I’m insanely jealous of Michael O’Leary

I am jealous of Michael O’Leary. Very. The CEO of super-low-rent European discounter Ryanair, O’Leary has developed a reputation. He’s loud. He says what’s on his mind. He really doesn’t care what you think about him. He’s probably broken every rule of public relations and investor relations. I’ve been with Gadling since December 2008, and O’Leary has been a great source of posts every step of the way.

So, he’s the CEO and he can say what he wants. This isn’t really how it works: most CEOs have plenty of people telling them what to say and when to shut up. This is why O’Leary has it made.

And now it’s time for my confession: five reasons I’m jealous of Michael O’Leary, CEO of Ryanair:

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1. He’s the CEO: hey, that means something to me. I wouldn’t mind being the top dog. O’Leary brings in a good living every year, and he gets to call the shots. The latter likely results from the fact that he does the former well.

2. He really does speak his mind: whether it’s demanding that the government tax someone else or coming to the defense of a stewardess moonlighting as a porn star, O’Leary has a position on everything. And, he’s more than happy to share it publicly. Of course, bloggers have fallen into his crosshairs a few times.

3. He’s a product development genius: how many CEOs have actually suggested bundling blowjobs with their products? Or, at the other end of the spectrum, how many have suggested that their customers pay for restroom access? If I could come up with stuff like that, my days at Gadling would be nothing more than a memory.

4. He’s old school: executives tend to reprimand or even fire employees. But banishment? That’s hard core. That’s where O’Leary truly shines. Of course, it starts with an O’Leary stunt, in which he suggests that copilots could be replaced with stewardesses. Well, a pilot offended by this notion suggested that O’Leary could be replaced with a ‘probationary cabin crew member currently earning €13,200 a year.'” Don’t tangle with the master: O’Leary shipped this pilot off to Lithuania! It’s not exactly Siberia, but it sure as hell isn’t the Portugal/Spain/Italy the pilot wanted. And, “Kaunas is considered Siberia for Ryanair pilots.”

5. He’s just that good: remember all those whining airline execs were complaining about their businesses during the global financial crisis? Well, O’Leary wasn’t one of them. He actually kept Ryanair profitable during that hellish period. And now, he doesn’t mind taking potshots at his competitors during his quarterly earnings calls!

Airlines challenge new consumer protection rules

In April , the U.S. Department of Transportation (DOT) announced wide-ranging Airline Passenger Rules that included, among other things, that airlines disclose all potential fees up front in advertising. Airlines want more time and are challenging the new advertising rules.

Airlines say they need another 6 months or so to “overcome substantial technological problems and properly train their employees,” according to a document submitted June 7 by the Air Transport Association of America, the Regional Airline Association and the Air Carrier Association of America reports TravelWeekly.

“We note that the Department has changed its position on full-fare advertising after 25 years of permitting posting of air transportation prices separate from government taxes and fees,” the airlines said. “Carriers have relied on this government policy and built their advertising practices around it. Dismantling the current advertising system and reassembling it to meet the new standards will take multiple steps and will be difficult and time-consuming.”The DOT Airline Passenger Rules that went into effect in April require airlines to refund any bag fee if the bag is lost, increased compensation for flyers who get bumped and put strict limits on tarmac delays too. But it’s the full disclosure of fees that has Spirit Airlines challenging the proposed new rules.

Among the rules Spirit is challenging: the full fare rule, which requires airlines to show the full cost of a fare including taxes and airport fees reports Travel Pulse. Spirit says that hides “enormous government tax burden on travel.”

Spirit is also protesting the new rule that lets consumers cancel a flight without penalty within 24 hours of booking. While some carriers do this already, Spirit says that consumers will abuse the rule as well as the proposed “price freeze” for non-ticket services after purchase. The result, Spirit says, will be higher ticket prices.

In a related story that may come into play also, the Federal Trade Commission (FTC) has become more involved with Internet advertising, soliciting public comment on how it should revise more than decade-old guidelines that translate federal advertising laws to the Internet. A significant difference between the bite of the DOT and the FTC is that the FTC has the ability to sue companies not in compliance while the DOT levies fines.

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Flickr photo by ellenm1

Cockpit Chronicles: A farewell to Boston

April was my last month flying from Boston. It was also the month that our company chose to eliminate the last remaining non-stop flights from Santo Domingo and San Juan to New England. These were markets where we’d flown for decades.

Fittingly, on the 2nd and 4th of April, I flew the very last flights from SDQ and SJU-not exactly something worthy of a celebration, but noteworthy, nevertheless.

I made sure to take a group shot of the pilots I worked with on both flights.

The final Santo Domingo to Boston pilots:

And the last San Juan to Boston flight:

We’ve been shrinking the Boston base for the past few years, and while many of my friends took the plunge and went south to New York, I had always planned to be the last one to leave. But facing a commute to Germany for a year, I knew JFK flying would be far more convenient. Lufthansa, Air Berlin, and even Singapore Airlines offer non-stop flights to Germany.

But before leaving Boston, I planned to enjoy two Paris trips and revisit my two most memorable restaurant experiences from the city of lights, and catch one major tourist attraction that I’m almost ashamed to admit that I’ve never seen.
After ten years of flying to Paris, I knew I needed to look around the inside of the Louvre. I’ve avoided it because I’m really not an art museum aficionado, but I suppose everyone should see the Louvre at some point. To be honest, I was more interested in the building that I’d been photographing for years than in the art to be found inside.

After a quick picnic of cheese and wine next to the Louvre Pyramid, the captain, Pete, and a flight attendant, Michelle and I went inside.

So I suppose a brief review of the Louvre is in order:

There are paintings inside.

And a rather large number of sculptures.

Most of the artwork is huge, except, surprisingly, the Mona Lisa. Perhaps that’s why this painting is so popular. People really love smaller artwork apparently. The 50-foot painting opposite the Da Vinci work was largely ignored, I noted.

Afterward, reservations were made for my favorite restaurant in Paris.

“Le Hide” is ‘hidden’ just off of the Arc de Triumph in a little residential neighborhood. It’s full of typical French cuisine such as escargot and pan-seared fois gras appetizers and a main course of salmon and scallops that flake off with a fork. It’s the most flavorful food I’ve found in Paris, and yet it’s reasonably priced at €22 ($32) for a two-course meal and 29 ($42) for three courses. Reasonable, at least, by Paris standards.

The same flight attendant, Michelle, was on another Paris trip with me the next week. I sheepishly suggested we eat at Dans Le Noir, which is the most unusual restaurant in Paris. She immediately knew what I was talking about and said she was thinking about suggesting the same place.

In the past, I had been rather unsuccessful in getting others to join me for what is truly a dining adventure.

When you walk into Dans Le Noir, facing you is a small pub where you place your dinner and drink order. After removing any cell phones, watches and purses and placing them in one of the provided lockers on the right, you’re guided into a pitch black dining room by one of the waiters, who happen to be blind.

The idea is to experience food as a blind person would, to take in the senses and try to identify what you’re eating without any visual cues.

I had been to the restaurant with two pilots when it first opened years earlier. Today there are versions of this same restaurant in New York, London and Barcelona.

There was so much laughing during the first visit, especially when a pilot’s foot became stuck in the table as the blind waitress was guiding us out of the place, which left him alone in the dark wondering just how he was going to find his way out.

The second visit was just as amusing. As I was guided to my seat, I felt what I thought was a wall next to me, and my hand landed directly on ‘the softest part’ of the lady sitting to the left of me. I felt relieved when the flight attendant sitting across from me also put her hand right on the gentleman to her right, who was with the French lady I had inadvertently accosted. Many apologies and giggles later and we were ready to explore our meal.

You don’t really choose your meal, since this would ruin the surprise, so part of the dining experience is to try and determine what exactly you’re eating. The three other flight attendants and two other pilots with me described what was on their plates, which may or may not have been different than our own. We just couldn’t tell for sure.

After an appetizer of cheese and fruit, we were served a steak with potatoes, and vegetables. Pretty safe food, for sure, but it did take some touching and feeling to understand what was on our plates.

On the last trip of the month, we had a spectacular view of the Northern Lights. It was a fitting sendoff that I won’t forget.

I’m going to miss my friends in Boston, but I’ll enjoy seeing the ones who have already gone south to NY, and who have jokingly referred to JFK as “South Boston” since half of Boston is now commuting to the larger base.

I’ll especially enjoy seeing the captain and relief pilot that were ‘featured’ in my 2004 ‘Vertigo’ video that depicted a typical Paris trip from Boston to New York. Both of them are now flying out of NY as well.

Maybe I’ll discover a few other ‘hidden’ spots in Rome, Zurich, Barcelona, Brussels, Budapest, Manchester, Madrid, Milan or even Rio de Janeiro, to talk about in an upcoming Chronicles.

Just thinking about the options has given me a renewed enthusiasm that’s sure to make the commute from Germany to New York a bit more palatable. Stay tuned.

Cockpit Chronicles takes you along on some of Kent’s trips as an international co-pilot on the Boeing 757 and 767 based in Boston. Have any questions for Kent? Check out the Cockpit Chronicles Facebook page or follow Kent on Twitter @veryjr.