Qatar Airways celebrates launch of 100th destination with BOGO promotion



In anticipation of the launch of Qatar Airways‘ 100th destination, the airline is offering a special buy-one-get-one promotion for those purchasing tickets on April 6th or 7th, as well as a 100 pair ticket giveaway from now through April 16.

To score the BOGO promotion, book through the link above for travel between May 1 and June 10. The offer is only valid for Economy class travel and is not valid for customers traveling between Sao Paulo and Bueno Aires, and from Houston, New York or Washington to Doha. Children must book as adults, and the promotion is not available for code shares.


Already a frequent flyer? The luxury airline’s frequent flyer rewards program, Privilege Club, is offering members bonus Qmiles and a special discount on award tickets.

2011 Airline Quality Ratings – AirTran at number one

The 2011 Airline Quality Ratings (AQR) were just released, and AirTran topped the list at number one. The Atlanta based air line got top marks in the study that accounts for on time arrivals, mishandled baggage, complaints, and other metrics. The study only includes airlines in the United States and provides interesting statistics about the overall quality of domestic air travel.

The main form of complaint involved flight problems, followed by baggage. While overall complaints went up about 30% from 2009 to 2010, overall quality rating also went up marginally. This could be due to the communication channel widening to include new forms of customer feedback. AirTran handled baggage the best with only 1.63 bags mishandled per 1000 passengers. American Eagle was at the other end of the spectrum with 7.15 bags mishandled per 1000 passengers. Of all the airlines listed, Hawaiian Airlines topped the list in on time arrival. Over 92% of their flights landed on time. The full report can be viewed here.

AQR Rankings – Domestic Airlines
16. American Eagle
15. Atlantic Southeast
14. Comair
13. Mesa Air
12. United
11. American Airlines
10. Skywest9. Frontier
8. Continental
7. Delta
6. U.S. Airways
5. Southwest
4. Alaska
3. Jet Blue
2. Hawaiian
1. AirTran

flickr image via Bob B. Brown

Southwest grounds planes, investigation underway

As a result of Sacramento bound Southwest Airlines flight 812 making an emergency descent Friday night after a large hole appeared in the fuselage, 79 Southwest planes have been grounded.

While no one was seriously injured Friday as the Southwest flight carrying over 100 people rapidly lost cabin pressure and made scary descent from 34,500 feet, landing safely in Arizona, questions about maintenance of the aircraft are being asked.

The Associated Press reports that a review of Federal Aviation Administration records of maintenance problems for the 15-year-old plane showed that “in March 2010 at least eight instances were found of cracking in the aircraft frame, which is part of the fuselage. The records showed that those cracks were repaired.”

“The safety of our Customers and Employees is our primary concern,” said Mike Van de Ven, Southwest’s executive vice president and chief operating officer in a statement on Southwest’s web site. “We are working closely with Boeing to conduct these proactive inspections and support the investigation. We also are working aggressively to attempt to minimize the impact to our Customers’ travel schedules today.”

Southwest is working with the National Transportation Safety Board (NTSB) and Federal Aviation Administration (FAA) and Boeing, builder of the aircraft to determine the cause.

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Flickr photo by gTarded

The unexpected: part of traveling, even on cruise ships


If we travel by air, we hope our flight will be on time, our luggage makes it with us without damage and that no one sits next to us in that vacant seat. Once at our destination, we hope for good weather, friendly people along the way and the opportunity to make great memories that will last a lifetime. That’s pretty much universal regardless of what we’re doing. Still, the unexpected does happen and there are two ways to look at it when plans go awry. We can be disappointed and allow deviations from our plans to ruin our travels or we can accept those deviations, regroup and move along, often ending up with a richer, more fulfilling experience than we ever dreamed of, let alone planned on.

Be it Backpacking, Hiking, Camping, Climbing, Scuba Divng, Skiing, Surfing or Biking, we hope for the best. Smart travelers prepare for the worst too and usually end up with an experience somewhere between good and great if we did our homework. We know things can go wrong and do what we can to avoid situations where that might happen. All-inclusive vacation packages or cruise vacations promise to take a lot of the guesswork out of the equation but sometimes the unexpected happens with those as well.

Earlier this week, Carnival Pride was docked at Port Canaveral earlier when an 85-knot guest of wind blew the ship out of position and caused some minor damage. The result was a late departure from Port Canaveral and a modified itinerary that skipped good-port Nassau, leaving not-so-good-port Freeport, Bahamas as an overnight visit.

This was not the cruise that passengers paid for, true. But travelers, and cruise passengers in particular, often forget that the very nature of travel brings upon us the unexpected from time to time. That is part of the deal as well. It’s not spelled out in any contract or brochure but the unexpected happens. Sometimes, even with the best of preparation, the unexpected happens and there is nothing we can do to prevent it. We can, however, roll with those unexpected changes and make the best of it. Often, it is the unexpected that elicit some of the best travel experiences that we will be talking about long after the end of that vacation.

Andy Hayes (@Andrewghayes) is the managing editor of SharingTravelExperiences.com and recommends:

  • Always Take the High Road. Being a total jerk doesn’t do anybody any favors, and usually works against you. Remember, it isn’t usually the employee you’re dealing with who caused the issue (and even if it was, still…). Be firm and friendly.
  • Get on the Phone. If you’re stuck in long queues (esp at the airport), get on the phone as sometimes a phone agent can be easier to reach and can get you a manager to authorize off-policy changes. It is better to deal with someone in person though, so use the phone option as a backup.
  • Accept what you can’t change. When the weather or mistakes or whatever means that you just aren’t going to get home on time, or you’re going to miss out on something special, try to find the inner peace to accept it. Yeah, it sucks, but if you let that negative energy fester it can spoil your entire vacation.
That’s good advice that can be applied to just about any travel situation. Often, the difference between “I had a lousy time” and “That was awesome!” have to do with how we look at the unexpected. We can choose to be mad about changes that come our way or we can choose to take those changes in stride, determined to get the most out of every situation we are in, regardless of what that might be.

While cruise lines publish itineraries far in advance of sailing, like a hiking trip, variables along the way can change what actually happens. A gust of wind made a real impact on the cruise experience of passengers on that Carnival ship earlier this week.

A similar gust of wind might have altered the plans of someone on a camping trip, blowing their tent down. If you have ever camped much, you know that happens. You take precautions by pitching that tent in the right direction, using long enough stakes set deep and at an angle to keep them in the ground. But every once in a while you might come back from a hike and find that tent blown down. It happens. You get over it. You move along. It is certainly nothing that will ruin your day or the entire trip.

Cruise passengers need to have that same attitude about itineraries, on-board programs, off-the-ship activities and the like. The unexpected is part of traveling, a part not to be feared but just dealt with when it happens. If possible, turn it in to a good thing, a shared experience with others. It’s often just how we look at it.

Flickr photo by Sparkles Tuey

BREAKING: Southwest Airlines jet lands with fuselage hole

Sacramento bound Southwest Airlines flight 812 made an emergency descent this evening after a large hole appeared in the fuselage. The photo above was shot by a passenger on the plane who described the event in great detail on her Twitter account.

According to Flightaware.com, the plane dropped 16,000 feet in one minute, and some passengers reportedly passed out due to lack of oxygen from the rapid decompression. Despite the major damage, only one flight attendant was injured.

The hole is at least three feet long, and exposed wiring and other airplane parts. According to CNN, the FAA is sending a team to Yuma International Airport to inspect the plane.

Passenger Shawna MalviniRedden has more photos on her Twitter account, including one of the pilot of the plane and the view from her seat.

This is not the first time a Southwest Airlines plane has suffered damage like this — in 2009, another Boeing 737 had to make an emergency landing when a “football sized” hole appeared. That incident prompted a fleet wide check of all 737’s.

Before you break out in a panic and start booking train tickets, remember that this plane had a three foot gash, and still held together perfectly. Kudos to the flight crew for bringing the plane down safely.

According to a source, the plane in question was a Boeing 737-3H4 which entered service with Southwest in 1996.

Photo courtesy of @BluestMuse/Twitpic