GadlingTV’s Travel Talk – Ancient Rome

by Stephen Greenwood on

GadlingTV’s Travel Talk, episode 24 – Click above to watch video after the jump

Well, we got to Rome in style and now it’s time to hit the streets & explore. The city’s history spans over two and half thousand years and it seems like everywhere you go, there’s something interesting to discover.

This episode, we’ll take you on a whirlwind tour of some of Rome’s most iconic monuments & show you one of the city’s best kept secrets: the American Academy in Rome. On the couch, we’ll do an impossibly brief look at city’s history as the capital of three major eras; the Roman Kingdom, the Roman Republic and the Roman Empire. So put on your tourist hat (we won’t tell), get your running shoes on and come check out Rome!


If you have any questions or comments about Travel Talk, you can email us at talk AT gadling DOT com.

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Links
Learn more about the exclusive American Academy in Rome right here.
Did we get an exclusive sneak peek at an archeological milestone? Read up on the Lead Burrito.
Check out our fancy digs! The Regina Baglioni in Rome.
Need a tour group? Check out I.C. Bellagio – our gracious guides to Rome’s rich history.

Hosts: Aaron Murphy-Crews, Stephen Greenwood

Produced, Edited, and Directed by: Stephen Greenwood, Aaron Murphy-Crews, Drew Mylrea

Customer service slams airlines in overweight passenger policy enforcement

by Tom Johansmeyer on

Airline rules for passengers who take up more than one seat are neither new nor surprising. Forget about passenger comfort (the airlines already have, of course), it’s a financial issue. A passenger who takes up more than one seat is consuming a scarce resource (in the economic sense): seat 42A on Flight ABC123 on July 29, 2010 can only be sold once. If it doesn’t bring in any revenue, it never will. So, charging bigger passengers extra is a prudent financial move. Yet, this is only part of the problem.

Goodwill on the planes, in an effort to make overweight passengers more comfortable and avoid embarrassing situations, is resulting in uneven policy enforcement, which costs the airlines cash and makes instances of seemingly unfair treatment even worse.

And, the prevailing attitude in the marketplace seems to support this thinking. Even passengers affected by this policy are on board with it, so to speak, as one passenger noted in a letter to USA Today’s “Traveler’s Aide”. The problem is enforcement, which tends to be a tad uneven. The passenger noted in his letter:

The flight attendant had moved another large man to the outside seat in that row so there was a space between us. The agent told me I could either pay for a second seat or get off and wait for the next flight to New Orleans. I opted to pay and go home. The gate person embarrassed me and asked for my credit card, but didn’t require the same from the other large passenger.

The passenger was upset with how the Southwest flight attendant handled the situation. Of course, this airline is no stranger to high-profile gaffes with big passengers. Some passengers are able to get away with spilling into a second seat, while others are stuck shelling out for an extra ticket. And some simply don’t bother, and they invariably are seated right next to you. For the airlines, the challenge is in figuring out who should have to buy an extra seat. According to USA Today, “That means Southwest agents end up eyeballing those arriving passengers and guessing whether they comfortably fit into seats-without actually seeing them seated.” An overweight passenger may slip through the cracks on one flight but could have to pry open his wallet on another.

And, there is a bit of awkwardness involved:

“Without question, approaching a customer with unique seating needs who is unaware of (or has ignored) the policy is incredibly difficult,” says Southwest representative Christi Day. “However, with the use of discretion, tact, and genuine concern for customer comfort, approaching those with a clear need for additional seating is critical for ensuring that another customer is not subjected to an uncomfortable flight.”

Perhaps the greatest problem for the airlines – and I can’t believe I’m actually writing this – is that they’ve been too eager to accommodate. Customer service … good customer service … leads the airlines to give away an extra seat instead of charging when possible, or at least trying to misjudge in favor of the passenger. Or, maybe they just don’t want horror stories winding up in the hands of travel bloggers. Whatever the motivation, trying to help passengers is what leads to uneven enforcement. The inequity, of course, makes the slip-ups look worse than they are.

The solution is simple: stop the goodwill. When in doubt, charge for a second seat. It’s really that simple.

[photo by Willie Lunchmeat via Flickr]

The (Un)Wired: A Free Wi-Fi Manifesto

by Andrew Evans on

The year is twenty-ten A.D. and Wi-Fi should be free.
We travelers bear no grudge with you as long as you agree,
But if you’re that one schmuck who likes to play it old school,
Charging folks for internet–well, then basically, you’re a tool.

Your penny-pinching greed smells just like boardroom boredom.
It’s out of touch and backwards, not to mention just plain dumb.
Please get with the program, be ye airport or hotel:
If you don’t have free Wi-Fi, then you can go to hell.

Maybe somehow you’re still stuck way back in 1999,
But nowadays, we’re all online, everywhere and all the time.
We’re riding on a bullet train to a place called progress,
Get on it or get off it; win or lose, more or less.

Now don’t start waggin’ your finger and talkin’ ’bout capitalism.
‘Cuz what you’re doin’ and what that is, capitalism it isn’t.
You preach that competition matters most in a race,
But Bandwidth Bandit’s the losing horse, so here’s my trophy in your face.

Don’t believe the suits who tell us bloggers we’re too sassy,
‘Cuz let me tell you dittoheads, “Do you know what’s so not classy?”
Welcoming frequent flyers who only wanna soak their feet,
Then telling your five-star guest to go and check his email on the street.

Hey Luddite, while you’re at it, dream big, don’t stop there–
Stick your dirty hands in the water, in the men’s room, if you dare.
You could make a fortune charging for all the stuff that should be free.
A nickel to wipe, a dime to pee, and half a buck to breathe.Real funny how some of you think Wi-Fi’s, like, optional,
An extra perk like cushioned hangars or an ice bucket that’s full.
Well, keep your stupid coffee machine and you’re fancy new remote.
We watch TV online now, perhaps you didn’t know?

Now we’ve all got 3- and 4G, it’s isn’t like we need you,
It’s just your stupid concrete walls keep the signal from getting through.
So please stop annoying us or perhaps find another hobby?
‘Cuz right now I keep running with my laptop to the lobby.

I’ve been around the world, from Port Harcourt to Beijing,
The third world’s better wired than your top floor executive wing.
I can Twitter in Rwanda, get on Facebook and type,
But in your three-hundred-dollar hotel room, I can’t log on to Skype.

Now I spy with my bionic eyes the not-so-distant future,
And if you wanna be part of it, then let me offer you this here clue:
Soon every single traveler’s gonna check in with an iPad–
If your lousy hotel ain’t got Wi-Fi, than watch us get real iMad.

We won’t show up with pitchforks or with gas bombs at your door,
The way you’ll know we’re real pissed off is the way in which we ignore.
We’ll take a different airline, find a different place to play,
We’ll see you got no free signal, and we’ll simply walk away.

Really guys, don’t fret too much, it’s really no big whoop:
Your hotel will make a nice warehouse, or high-rise chicken coop.
Sit back and enjoy your silly ten-buck charges while they last,
You’ll need the cash come winter, when you’re freezing your homeless ass.

Sadly, it’s not just hotels who behave this way,
Not naming any names, LAX, IAD, JFK,
We’re talking to you ‘cuz your airports are such a mess.
You’re necessary but you still suck, so why not suck a little less?

Give us free Wi-Fi and we won’t hate you as much.
(Surely it costs less than nasty airport fudge.)
But you still just don’t get it and that’s exactly why,
We’d rather fly through Singapore, Portland or Dubai.

So here’s the proverbial memo you’ll keep swearing you didn’t get:
“Give us free Wi-Fi dammit, we deserve our internet.”
If not, then don’t complain when history adds you to the pile,
With drive-in movies, the horse-drawn carriage, civilization on the Nile.

So kudos to all those companies who know us, love and get us:
The mom and pop joints, B&Bs and dingy Chinatown bus.
You corporate minds should wake up now and please smell the coffee:
Starbucks has free Wi-Fi now, and so does MickeyDees.

What’s that you say? You still can’t catch the gist?
Of what everyone’s been sayin’–your kids and The Economist.
Really guys, it’s not so hard and I’m pleading on one knee,
It’s already twenty-ten A.D. and Wi-Fi should be free.

Peace out.

(Photo: Flickr Miklo Olivier, Dana-2)

Former American Airlines flight attendant charged with making terror threats

by Scott Carmichael on

A former flight attendant for American Airlines has been arrested and charged with making terrorist threats. Rodney Lorenzo claimed he sent secret airline information to 25 Muslim charity organizations in the U.S. and U.K.

Lorenzo had been fired by the airline for throwing a coffee pot at a fellow flight attendant, and apparently held a grudge against his former employer.

According to court papers, he sent a letter to the corporate headquarters of the airline, telling them “Karma will soon bite back and your aircraft will begin to fall from the sky like dead birds.”

Lorenzo claims he made hundreds of copies of the airline safety manual, but in the letter he sent to the airline, he also made threats to the employee that was involved in the coffee pot incident, proving that he’s not a very bright terrorist. He has been released on a $50,000 bail awaiting his trial.

[Photo credit: AP Photo/Chris O’Meara]

Woman loses sense of hearing from screaming child on Qantas flight

by Scott Carmichael on

We’ve all been there at some point – you board your plane, and a child starts crying, with no intention of stopping until the plane lands. Thankfully, most parents are able to soothe their little ones, but for one passenger on a Qantas flight, things were not that simple.

In January 2009, 67 year old Jean Barnard was walking down the aisle back to her seat, when a three year old boy leaned back over his armrest, and screamed so loudly at her, that blood came out of her ear, leaving her deaf.

Now, this is where the story takes an interesting turn, because Ms. Barnard sued Qantas claiming “the plane’s cabin and cockpit crew failed to take all the necessary precautions to prevent the accident that resulted” in her injury.

I’m not an aviation specialist (though I do pretend to be every now and then), but I’m at a loss as to what the crew could have done to prevent this accident. Unless of course locking toddlers away in the luggage hold is considered an appropriate solution. the airline simply can’t be held responsible for actions of a passenger, especially a three year old.

Sadly, Ms. Barnard showed the often notorious American way of dealing with large companies, because she spent over a year in court, up till the point where Qantas gave in and settled in a confidential agreement.

The case stinks even more, because lawyers for Qantas discovered that Ms. Barnard admitted to wearing a hearing aid before the incident and uncovered an email in which she said the kid was lucky she did not stomp him to death.

[Photo: TORSTEN BLACKWOOD/AFP/Getty Images]