Galley Gossip: Switching seats, exit row safety & asking for upgrades

by Heather Poole on

Recently on a flight a passenger took the empty seat beside me. He had an assigned seat that he left behind. If by luck of the draw I had an empty seat (true not paid for), then it seems to me that as a beneficiary of said luck that I have inherited certain rights. If the other guy had stayed in his OWN seat, I would have had the enjoyment of more space. His moving AFFECTED me. The only reason I point this out is because while my situation was benign, I know that sometimes these little irritations or frictions on flights escalate into real on board conflicts (fights), and while I am describing out a pretty subtle point here, I think that it is better for the flight crew to mediate between passengers using preventive practices (etiquette, courtesies, “rules” etc.) rather than letting passengers resolve them themselves, in those cases where we are dealing with seat assignments at least. – Trevor

I’m going to tell you what 90% of the flight attendants I know would say. You paid for a seat. One seat. Not two seats. Not an entire row. Just a single seat. So if a passenger wants to switch seats, that’s okay. The passenger is allowed to sit in “your” row. While at my airline passengers are free to move to any open seat available in their ticketed cabin, other airlines (regional carriers dealing with weight and balance issues and airlines who charge extra for certain seats in the same cabin), require passengers to ask a flight attendant before swapping seats. If the flight attendant says it’s okay, it’s okay, the passenger can move.

Just because you were lucky enough to to score an entire row to yourself does not mean you have “inherited certain rights.” Oh sure it’s annoying when someone who already has a seat invades your space, but imagine you are the one stuck in an undesirable seat and there are two open seats in the row behind you, wouldn’t you move? Should a passenger have to suffer just because someone else is the “beneficiary of said luck” when there is plenty of room for both passengers to stretch out and relax?

In the future, if you’d rather not sit next to anyone, try making your row a little less appealing. The most popular seat on the airplane is the aisle seat. Take it! Otherwise someone will plop down beside you. Then, after takeoff, spread out. Pull the tray table down and place something on top of it. Put a bag, coat, or book in the seat beside you. Pretend to sleep. Not many people are ballsy enough to wake a sleeping passenger. Try traveling with a packet of Kleenex. No one wants to sit next to the sick guy. Or better yet, travel with a child. Works for me. Passengers avoid kids like the plague. That said, if someone still wants to sit in your row, they can. So be prepared to move your things out of the way.Airlines are charging for exit row seats and I have been on two flights where they have remained empty and flight attendants required payment from passengers who requested to switch to them. My question is what happens in case of an emergency landing? Do you think it is safer to have an able bodied person willing to open the door sitting there? I can visualize pandemonium as people rush to the door. I think gate agents or flight attendants should be able to offer these seats to qualified passengers! – Laura

While it makes sense to have willing and able bodied passengers who meet the exit row criteria seated in an exit row in case of an emergency evacuation opposed to leaving those seats vacant, FAA does not deem it necessary. I could tell you why I think this is, but it doesn’t matter what I think, or what you think for that matter. It is what it is. My question to you is, if flight attendants and agents working for an airline charging an extra fee for the exit row could move passengers to the vacant seats for free, how would they determine which lucky passengers to choose without creating the same type of pandemonium? With all that leg room, the exit row is the most sought after row on the airplane! That said, I understand why some airlines, mostly discount carriers, are charging the extra fee. They have to stay in business somehow!

At my airline we do not charge a fee for the exit row, but our ticket prices are higher than most discount carriers and the exit row is often blocked just for frequent fliers. Nine times out of ten the most elite frequent fliers occupy the exit row and bulkhead seats. So while my airline isn’t charging a fee for the row, they are asking for something even more – passenger loyalty. It comes in the form of miles. So what’s worse, an airline charging a small price to anyone willing to pay for the extra space, or an airline who only rewards a select few? Wouldn’t you rather be able to purchase the seat than not even have a shot at it?

This summer my husband and I will be traveling internationally. (New York to Warsaw) We have never asked for an upgrade to first class. If the agent says there are seats available, is there a charge? Or just willingness to fill a few seats? Additionally, what is the “polite” way to request an upgrade? – Lecia

While it never hurts to ask, it’s highly unlikely you will get an upgrade to first class free of charge. Not with airlines losing money the way they are these days. Because so many people travel often, it’s unfair to upgrade one group of passengers over another without going through the proper procedures. Trust me, passengers are keeping tabs. If an agent were to upgrade a passenger for free, rest assured that agent would hear about it in the form of a complaint letter from another passenger who also wanted an upgrade. For an airline employee, upgrading passengers for free is not worth losing a job over. Remember passengers are miserable, flights are full, and agents are under a lot of pressure to get airplanes out on time, so if you decide to give it a shot, be polite, friendly, and honest about what you want. Agents have heard it all, every story in the book, from pregnancy to bad backs. An honest approach will only work to your advantage. Whatever you do, do not hover over an agent. That will only work against you. Simply wait until the agent has a free moment to ask your question, and then, after your request has been made, step away from the desk. The last thing an agent needs is added stress.


Photos courtesy of Matt Sidesinger and Rnair

Indonesian 737 skids off runway, breaks in half

by Grant Martin on

An Indonesian 737 operated by Merpati Nusantara Airlines skidded off of a runway in the eastern Paupa province early yesterday, coming to rest over a canal and subsequently breaking in two right through the fuselage.

Initial reports indicate that the incident was weather related and had nothing to do with the aircraft or its operator.

Miraculously, nobody was killed during the incident although scores were injured. The crash does, however, bring the safety records for many Indonesian carriers back into the limelight, many of which have been recently scrutinized for being below international standard. MSNBC has footage from the crash site below:


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Spirit Airlines CEO stuffs himself in an overhead bin to justify paid carry-on fees

by Scott Carmichael on


Spirit Airlines president and CEO, Ben Baldanza took some time out of his busy schedule to try and calm the masses about their upcoming paid carry-on baggage fees.

In his video clip, he claims passengers are annoyed by full overhead bins, and long lines to board the plane. He tells people that Spirit has lowered ticket prices, and lowered checked bag fees. In his logic, by introducing these new carry-on bag fees, the entire experience of flying Spirit Airlines will improve.

Now, lets take a look at his logic – too many people bring too much stuff on the plane. They crowd the overhead bins, and they create long lines for boarding. Why do people bring stuff on the plane? Because Spirit Airlines is one of a long list of airlines that charges for checked luggage ($25 for the first two bags when paid at the airport).

So, instead of removing that fee, and making the experience nicer for everyone, the airline earned itself the ridicule of the airline world by introducing the carry-on bag fee.

And seriously, even though the CEO thought he could be cool by trying to spin this with a funny video, the fact remains that the move to paid carry-on bags will probably cause the airline more than they’ll ever make off their new scheme.
Assuming Mr. Baldanza reads Gadling, I’ll explain why his scheme sucks from the perspective of a traveler:

  • People carry bags on board because they don’t want to pay the checked bag fee – they also want to prevent the airline from losing their bag, setting it on fire or having someone steal the contents.
  • Telling people that their carry-on bag fee is offset by really low price of their ticket doesn’t make the situation any better – people have a built in distrust of anything an airline tells them. A family of three may be forced to pay for three carry-on bags (each way). I suspect Spirit Airlines won’t be able to show that these tickets will be $270 cheaper when the carry-on fee is introduced.
  • People will vote with their wallets – there are still airlines out there that don’t charge for checked bags, and as of right now, Spirit is the only one with a carry-on bag fee.

In a Reuters interview, Ben Baldanza sated the following:

Sprit has reduced fares “by at least as much, or even more than the amount of the carry-on fee”, says Baldanza. “Southwest makes you pay for checked bags even if you don’t check bags, since they have to cover those costs but give you no break if you don’t use the infrastructure. At Spirit, you spend only for what you use and don’t pay for what you don’t use.”

We did an entirely non scientific test to check that. On a Boston Detroit-Tampa ticket, we found the following cheapest prices:

Spirit Airlines: $195.40 total

Southwest Airlines: $220.80

Both flights are priced after the new carry-on fee goes into effect. As you can see – Spirit really is cheaper (by just over $25). This means that a passenger on Southwest Airlines will pay more than on Spirit Airlines.

Assuming of course that the passenger on Spirit is able to pack a weeks worth of luggage into a bag that will fit under their seat.

In reality, nobody is able to do that (unless they ship their bags), so a family of three will end up saving $76.20 on the ticket, but will have to pay a minimum of $90 for three carry-on bags (if they pre-pay online, $135 if paid at the airport).

Goodbye savings.

To me, the fact that the CEO of the airline had to resort to filming a stupid video means the PR backlash from this idea has hit them a little harder than they expected. At least Ben Baldanza is no stranger to bad PR (though he is no Michael O’Leary).

In the end, I’m sure the new measure will take place no matter how much we complain, though I doubt it’ll create the “soaring sales” claimed by Mr. Baldanza, as I really can’t think of a single kind of traveler that saw the new fee and thought “hey, that is really smart – let me start flying this low cost carrier with all the fees”.

What is your opinion? Do you think the idea is smart? Or more importantly – why do you think it is smart (or not)?

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UPDATE: See the results of the poll here. A surprising number of folks actually like the new fee.

Airlines try for more edible food options

by Jeremy Kressmann on

Let’s not even bother with the jokes – we all know airplane food is awful. But these days, with most carriers looking for new sources of revenue, several of the major airlines have been stepping up the quality and taste factor of their on-board food offerings.

The days of free (and terrible) airplane meals are coming to an end. With Continental, the last carrier to offer complimentary in-flight meals, discontinuing its free service this fall, the in-flight meal industry is ramping up to better serve customer demand. Airlines ranging from Air Canada to United and American are shuffling their food offerings, realizing that if customers have to pay for it, it better bear some resemblance to something edible. Air Canada is introducing healthier food options like veggie sandwiches and yogurt, American Airlines is partnering with Boston Market and United Airlines will be letting customers pre-order in-flight meals before the end of 2010.

So will customers find these new in-flight food options more enticing? Not necessarily. Many frequent travelers have given up finding food on board, opting instead for the array of food options in the terminal like Cibo Express, Wolfgang Puck Express and the ever-popular fast food vendors. But for those looking for tasty, quality food to go with their air travel, keep looking. A top-notch meal on the plane or even at the airport remains a fantasy.

Annual “DOTTY” awards honor traveling fools

by Laurel Miller on

Those crazy kids at the U.S. Department of Transportation (DOT) have released the winners of their annual DOTTY awards. Since 2008, the government travel industry watchdog has exhibited a most uncharacteristic sense of humor for a federal agency. Honorees are those travelers who have displayed the most moronic behavior. This year, the awards were issued just as DOT put new regulations into effect to provide increased security for travelers. Unfortunately, they can’t provide increased IQ, as well.

msnbc.com contributor Rob Lovitt breaks it down, pot cookie overdose, bomb scare ploy, monkey-disguised-as-pregnancy, tighty-whitey amphibian smuggling, and all.