United Airlines delivers best ever November on-time performance

As much as we love to whine about the airlines, we do still like to give credit where it is due. Such is the case with United Airlines.

In November, United managed to close the month with its best ever on-time performance since the Department Of Transport started asking airlines to report on their results in 1987.

For the month of November, United Airlines achieved a 91% on-time record. On November 26th they even managed to have 96% of their flights depart on time.

This really is an amazing accomplishment, and one that can all be traced back to United Airlines Employees. In January, United started a cash incentive program rewarding all their employees when the airline ranked first among its network peers. A first place is worth $100, and a second place is worth $65. The program is clearly working, because United Airlines employees have already earned $725 each, for a total payout of $28.5 million.

The airline is dealing with a bit of an image problem, so good news like this will probably go down quite well at their Chicago headquarters. Plus, as a United Airlines regular myself, I’d like to thank them for doing their best to get us in the air on time.
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Mother accidentally smothers baby while breastfeeding on plane

In what can only be described as one of the most tragic in-flight accidents I’ve ever head of, a 29 year old mother woke up to discover that she had smothered her four week old baby.

The mother had been breastfeeding the infant when she fell asleep. When she woke up, cabin crew were alerted by her screams in the business class cabin, and a doctor on board the plane was unable to resuscitate the smothered infant.

The United Airlines plane was bound for Kuwait, but made an emergency landing in London where medical staff were also unable to revive the baby.

This really is an absolutely horrible accident, made even more tragic by the fact that it nobody around her noticed anything.

A380 flies to Antarctica for New Year’s 2010

This New Year’s Eve, Qantas will be taking one of their super swank A380’s to Antarctica. Seats are for sale to the masses starting (checking watch) NOW. This special flight is the first time the double-decker jumbo jet has ever flown this far south, let alone to Antarctica. The plane will take off in Sydney and pick up in Melbourne before spending four hours doing low, figure-eight patterns over the icy, white expanses of the seventh continent. (That sounds really, really cool but also sounds kind of like landing at Heathrow in winter.) Passengers will get to greet the “dawn” of 2010 (remember, the sun doesn’t set) and revel in the rare and incredible view of the southern polar summer without packing a coat.

If you don’t catch the inaugural New Year’s flight, there will be a repeat A380 flight on January 24th or you can take your honey on a boring old split-level Boeing 747 for Valentine’s Day 2010.

One is loath to mention–but must–the doomed sightseeing Air New Zealand Flight 901 of two score and three days ago, which smashed into Antarctica’s highest mountain, leaving shattered champagne glasses icily scattered across the coldest place on earth. There, I mentioned it.

These one-time Qantas flights can be ticketed with their travel agency partners at Antarctica Sightseeing Tours.

A memo to airline passengers

If you don’t want to pay what it’s worth, then stop whining about air travel.

I won’t take credit for that pithy remark. It was made by a travel editor friend of mine, the New York Post’s David Landsel, over Thanksgiving dinner.

But it’s been ringing in my ears ever since.

Because let’s face it: we’re not paying enough for commercial air travel. Airlines have cut costs to the bone, slashing pay, eliminating services, deferring new planes, hedging jet fuel purchases, and all the rest. And yet they’re still losing billions.

But while the cost of most everything else we buy, in inflation-adjusted dollars, has gone up (notable exceptions being things like TVs and phone service), the price of air travel has gone down over the last several decades.

Back in the early 1960’s, when a gallon of gas cost 29 cents, a flight from New York to LA could be bought for as little as $250 round-trip. Today, you can fly that route for as little as $178 round-trip when there’s a cutthroat sale going on, but that gallon of gas costs 10 times as much. A brand new Ford Pinto cost $1999 in 1972. And that $250 flight, in 1960 dollars, works out to about $2200 in 2009 greenbacks.
For some odd reason, and I’ve never heard a rational explanation for this, North America’s airlines can’t seem to price their product at what it actually costs them to deliver it.

Experience has shown them that when they raise fares to profitable levels, people simply reduce their flying, and that impacts the entire travel industry-hotels, rental cars, attractions. Because, let’s face it, most air travel is discretionary. Few people have to fly to Hawaii unless it’s to a funeral or to attend college.

And so instead of raising prices, airlines have cut costs, wages, seat pitch, and perks such as meals and pillows. And that’s resulted in cramped and dirty planes, cancelled routes, and grumpy employees and passengers. But what, exactly, do you expect when you pay more for the round-trip taxi ride to the airport than for your flight to Chicago?

Look, I’ve built a career and an award-winning airfare web site on telling people about insanely low airfares. And I love my work. But honestly, when I see a $98 round-trip fare from New York to Denver, I shake my head, and I feel a little guilty. Am I helping the situation by telling folks about how desperate the airlines can get sometimes? It’s like stealing candy from a baby, not that I’ve ever done that. Or at least I don’t think I have.

One way that the airlines are trying to achieve pricing power, frankly, is by reeling consumers in with ridiculously unprofitable fares and then hitting them with all these new fees for checked bags, pets, itinerary changes, and frequent flyer ticket redemptions. But even that hasn’t returned them to profitability. All it’s done is generate thousands of newspaper headlines. Speaking of which, enough about those holiday surcharges already! So the airlines are trying to lose a little less money. Give them a break!

Eventually, and who knows when, the party has to end. Fares need to go up, or we’ll see more airline mergers and Chapter 7 filings. And then fares really will go up. But meanwhile, perhaps it’s time to face reality. Sure, air travel isn’t fun anymore. Sure, it’s a PITA. But just as surely, as crappy as it is sometimes, this is what you and I told the airlines we wanted by voting with our wallets. So maybe we should all just stop whining or get used to paying a fair price for airfare.

George Hobica is the founder of Airfarewatchdog™, the most inclusive source of airfare deals that have been researched and verified by experts. Airfarewatchdog compares fares from all airlines and includes the increasing number of airline-site-only and promo code fares.

Flight attendant photographs obese passenger / safety hazard

The story behind this photo is that a flight attendant on an American Airlines flight pulled out her camera phone to show how airlines deal with the problem of obese passengers. As you can see, no amount of seat belt extenders is going to help this fellow “of size”.

The photo was sent to Kieran Daly at Flightglobal, and according to the source, it is 100% authentic. Commenters who were on the flight say the poor passenger in the middle was pulled from the flight, given a voucher for his inconvenience and put in first class on the next flight.

Several things come to mind when looking at this photo – first of all, nobody in front of this guy will be getting anything to drink, as there is no way the trolley will fit through that gap. Secondly, in the event of an emergency, I would not be surprised if this guy does not manage to fit through the emergency exit.

In my opinion, American Airlines should have denied the man boarding until he ponied up the cash for a second (or third) seat. Letting him board, and then forcing another passenger to be bumped is pretty unfair.

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