Travel and Leisure names Virgin America best domestic, Singapore best international carriers

by Grant Martin on

The prestigious Travel and Leisure “World’s Best” awards were announced today, covering everything from best hotels to best islands to best airlines. Not surprisingly, no legacy carriers were in the top domestic airlines list — as we expected, Virgin America and JetBlue were the winners. And how couldn’t they be? With in-seat video, internet and hipsters on their side it’s hard to compete.

On the international side, Singapore Airlines wins once again, with all-star global service including private rooms on their delightful A380’s.

The full list of top contenders in the domestic category:

  1. Virgin America
  2. JetBlue
  3. Midwest
  4. WestJet
  5. Southwest
  6. Sun Country
  7. Hawaiian
  8. Frontier
  9. Alaskan
  10. USA 3000.

Check out the international rankings after the jump.
Top international airlines raked as such:

  1. Singapore Airlines
  2. Qatar
  3. Emirates
  4. Japan Airlines
  5. Virgin Atlantic
  6. All Nippon Airways
  7. Cathay Pacific
  8. Thai Airways
  9. Air New Zealand
  10. Asiana

Airlines were ranked on a number of factors (and we do love it when they publish methodology,) from cabin comfort, in-flight service, customer service and value. You can read the entire list here.

Onboard Central America’s thriftiest carrier: Sosa

by Grant Martin on

Honduras has two carriers that fly among San Pedro Sula, La Ceiba, and the Bay Islands. Those are Islena Regional (a division of TACA) and Aerolineas Sosa, “Su linea Aerea Amiga” (Your Airline Friend!)

Among other aircraft, TACA operates a few ATR-42s on these routes, a 42 seat propeller plane manufactured in France. Islena Regional, on the other hand, uses a fleet of sad, dumpier versions of that aircraft known as the Czech made Let-L410 Turbolet.

Gadling had the pleasure of flying on both airlines last month, but the most exciting, scary, beautiful and terrible experience was on Sosa. Follow along as we take you on a virtual voyage on Aerolineas Sosa, Central America’s thriftiest carrier.

Planning and booking tickets is one of the key components to arranging any holiday travel. Most airlines use a website to help convey timetables and book tickets, but Sosa doesn’t believe in that, nor do they believe in any contact phone number to help garner information. Instead, travelers are suggested to purchase tickets at the airport, although the ticket counter at La Cieba isn’t open all of the time – just a couple of hours before the flights. That aren’t published.

Fortunately, timetables are posted at some hotels and hostels across the Bay Islands, and using this information, we were able to snag a couple of seats on an early morning flight between Roatan and La Cieba.

Checking in at the counter, we were given two laminated boarding passes with numbers on them that could have been made by drunk grade schoolers, then ushered towards a security checkpoint into a small waiting room that seated only 100 people or so. Luckily, it was only a few minutes before an airline agent in a yellow vest wandered up to the sliding glass doors at the end of the room, opened them up and waved everyone out towards the plane, taking our boarding passes in the process.

Walking out onto the hot, Central American tarmac, the gaggle of 40 passengers wound out to the Turbolet, where the captain was standing outside, reading a newspaper on the wheel well. He waved. Everyone boarded through the rear door behind the passenger cabin, and those of us with bags tossed them into a pile on the back two seats.

Picking through the narrow aisle, I found a seat at the front of the aircraft, right behind the captain, in fact. Someone had used a label maker to stick 1A to the ceiling above my head, so I guess I was in the bulkhead. The best part, however, was that I could stretch my legs out — right into the cockpit. I could have kicked the pilot in the stomach if I wanted to.

Shortly after boarding, the pilot folded up his newspaper and ambled up to the front left seat. Cracking the window open for air, he fired up both engines, we taxied over to the only runway and lifted off into the humid, Honduran airspace, gently banking over the hills of Roatan and making our way over the Caribbean Sea towards La Cieba. Departure accomplished, he opened his newspaper back up and let the co-pilot take control.

Looking closer at the cockpit, one could put together the history of the aircraft. Half of the controls were labeled in Russian and some weren’t labeled at all. Many of the gauges didn’t work. The same was true for most of the overhead vents, many of which were broken off and not streaming air, and the rest of which were just permanently off.

In the twenty minute flight between Roatan and La Cieba, however, this didn’t make a big difference. Without a pressurized cabin, the aircraft flew close to the sea level, letting passengers gaze out of the window into the crystal clear Caribbean waters. Were this a flight between Toledo and Detroit in the middle of winter, the passengers would have been less happy. But with a cool sea breeze blowing in our faces, blue sea below and a laid back attitude all around, the flight was bliss.

Galley Gossip: Attention Sharon Stone, GIVE ME THAT BAG!

by Heather Poole on

Perhaps you’ve been on an airplane and heard the following PA, “Ladies and gentleman, all the overhead bins are full, so if you’ve brought on board a bag that does not completely fit underneath the seat in front of you, please bring it to the front of the aircraft to be checked.”

Here’s the thing about that little PA, there are no ifs, ands, or buts about it, the bag will be checked – even if you’re a celebrity. That includes you, Sharon Stone.

Perez Hilton recently reported that Sharon Stone made a “scene” when she refused to check two bags on a Delta flight from Kalispell, MT to Salt Lake City. There are very few details to the story, but Stone’s rep, Paul Bloch, said that Sharon was allowed to take two bags onto the airplane, but a “stewardess” on board “screamed” at her not once, but twice, that she couldn’t have the luggage before the actress surrendered the bags. I’m not exactly sure how or when Stone made the “scene,” because again, the details are lacking, but Stone was met by security at the end of the flight. Her rep states that they were “private security” hired by Stone.

Now for a little advice. If a flight attendant tells you that you’re going to have to check your bag, just check the bag. Don’t make a scene. Don’t tell the flight attendant how many miles you’ve flown or try to explain who you are. It doesn’t matter. No, I will not take someone else’s bag off the airplane so you can keep yours! And no, you can not stack your bag on top of the bags in the closet! FAA doesn’t allow it. FAA rules are FAA rules and nothing is going to change that. Flight attendants don’t make them up. Nor are we “abusing our power” when we enforce them. We’re just doing our job. Did you know that by not enforcing those rules flight attendants can lose their job or get a hefty personal fine by the FAA? So unless you’re willing to pay that fine or hire a flight attendant, release the death grip on the bag, please.

Back to Stone. Who knows what really went down on that Delta flight. What I do know is last year I had Sharon Stone on board a flight. While she sat in first class and kept to herself, she was always courteous when interacting with crew. What stood out the most about her was not her striking beauty or stylish outfit, but her well mannered traveling companion who always made a point to say please and thank you. The adorable young man, Stone’s son, looked to be about three of four years-old at the time. He had to have learned those wonderful manners from someone, right? And while that doesn’t prove anything, really, it does say a lot about Stone, because a polite child is a direct reflection of the parent.

As for the flight attendant who apparently “screamed” at Sharon Stone, I don’t believe that for a second. I’ve been a flight attendant for fourteen years and I have yet to hear a flight attendant scream. Take that back, there was the time it was announced prior to boarding that Hugh Jackman would be on our flight and my coworker Sean had a mini freak out, as did I, but that’s it! The one and only time I’ve screamed heard a flight attendant scream. We might bark, snap, or get firm when we’re trying to make a point, a point we’ve more than likely been trying to make multiple times without success, but screaming? I don’t think so. I just can’t see it.

The problem with the Sharon Stone incident boiled down to two different people, both of whom work for the same airline, giving Sharon Stone conflicting information about her bags. Who wouldn’t be annoyed by that? But some things can’t be helped. Because I’m guessing it was the gate agent who told Stone it was okay to take both bags down to the airplane. In defense of the agent, agents usually don’t know what the overhead bin situation is like until it’s too late. There’s no way for them to know what’s going on unless a flight attendant calls the gate and informs the agent that all the bins are full. But by the time a flight attendant is able to report that all the bins are full, there are usually a handful of people already in the process of walking down the aisle with rolling bags in tow. That’s when the PA is made, you know the one.

“Ladies and gentleman, all the overhead bins are full, so if you’ve brought on board a bag that does not fit completely underneath the seat in front of you, please bring it to the front of the airplane to be checked.”

Just do it. Don’t fight it. And whatever you do, don’t hide the bag because we will see it under your legs. And next time you fly and you’re seated in first or business class, arrive to the gate on time and board when your row is called. If you’re in coach, try booking a seat closer to the rear of the aircraft and that way you can be one of the first ones on and avoid the situation altogether.

Photo courtesy of (Sharon Stone) siebbi, (passengers) Telstar Logistics

Man hit by falling ice from plane

by Sean McLachlan on

There have got to be better ways to get in the news.

David Gammon was relaxing in his garden near Bristol International Airport in England earlier this week when a plane flew overhead. The 76 year-old pensioner heard a whistling sound and got smacked in the thigh by a piece of ice the size of a grapefruit. He suffered a serious bruise that you can see on this video.

Authorities are investigating but the airport was quick to point out that there was no proof the ice fell off a plane using Bristol International. Afraid of getting sued, are we? They claim that ice falling from high-flying planes can land up to five miles away from the aircraft, meaning a plane going to Heathrow or a flight passing by to another destination could have been the culprit.

Assuming this little factoid is true, paranoids now having something new to worry about. With so many flight paths crisscrossing the sky, almost nobody is safe.

Tough luck, Mr. Gammon. Good thing it didn’t hit your head.

Galley Gossip: A question about flight attendant buddy passes

by Heather Poole on

Hi Heather,

I had an intriguing conversation with my best friend yesterday. His mom is now a retired American Airlines flight attendant. I’ve always been enamored with his ability to just hop on a flight whenever he wants for virtually no money. Just yesterday he was telling me the story how his mom only gets one registered companion (or whatever they call it) and since his sister is her register person, his mom had to find a friend to put him on as that persons registered person. That got me thinking, I wonder if I can find a really cool chick that I can compensate nicely to have her put me on as her registered companion (or whatever). Then I thought of who I know that’s a flight attendant and I remembered your blog! Since I’m running my small company, I’m always forced to pay ridiculous fares for last minute trips, and the inability to be more flexible with my flights. Wanted to hear your thoughts on this. Do you know of this taking place? Or is it too good to be true? Anyway, great blog!….looking fwd to hearing from you.

Best,

Jason

Dear Jason,

Do you feel me smiling as I simultaneously shake my head slowly back and forth? Do you know this is a HUGE flight attendant pet peeve – asking for passes? You must have no idea how many times people ask flight attendants about their buddy passes, and these are mostly people we rarely even know, like people we just happen to meet in the course of our day! Like the mailman, or a taxi driver, or even a random colleague of the spouse. Just last month my son’s preschool teacher hinted around for a pass. And my mother, who is also a flight attendant, was hit up by a nurse at her doctor’s office.

You mentioned that your friend, the one whose mother is an ex flight attendant, is able to fly back and forth whenever he wants for “virtually no money”, but that little bit of money is actually a lot of money to a flight attendant who is probably making on average 40K a year, and that’s only if he/she works for a major airline and has decent seniority with the airline. Keep in mind that money is automatically docked out of a flight attendants pay check, which, after we pay our bills, could be described as “virtually no money” leftover for anything else. Did you know that flight attendants also get stuck paying the taxes on your trip at the end of the year? We do.

Perhaps you’ve heard the phrase, “Marry me, fly free?” That has since been changed to “Marry me, fly standby!” Have you flown standby recently? Do you really want to spend your day running from gate to gate, waiting for an agent to call your name, praying each time the agent picks up the phone that they’ll please call your name, please call your name, please call your name, only to feel as if you’ve just won the million dollar lottery when your name is actually called?

When I mentioned on Facebook that someone I didn’t know had asked about compensating a flight attendant for a buddy pass, Tom, a flight attendant, wrote, “I can get you a standby pass, which will allow you to ‘stand’ around all day then drive home mad at me!” Bob, the singing pilot, added, “I only give buddy passes to people I hate. Then I can gleefully relish when they get stranded in Senegal for 10 days.”

Every airline is different when it comes to how their buddy pass system works. Flight attendants, spouses, and immediate family members are able to travel for next to nothing. Whereas it costs a flight attendant almost as much to give a friend a pass as it would if that same friend had just bought the ticket outright. Now it’s a totally different story if the friend traveling on a pass gets upgraded to a first or business class seat, because then the pass becomes quite a steal, but our VIP travelers can’t always get those premium seats and they’re on the standby list way ahead of you!

As far as compensating a flight attendant for a travel pass, I do not know any flight attendants who’d be willing to put their jobs at risk like that. Most airlines state that it’s against company policy to use travel benefits for work related reasons.

Jason, have you seen how cheap airfares are today? They’re so cheap that whenever I fly with my son I almost always buy a ticket, just so I can get where I need to go without any stress. In order to save money these days, airlines are cutting back routes, which means most flights are going out full, which means if you want to fly standby, you better be prepared to do just that – stand by – All. Day. Long. Now if you have a business to run, or someplace you really need to be, can you afford to take a chance on not making it to your final destination?

Seven years ago I met my husband on a flight. Eight months later we were engaged. Things moved pretty quickly for us. But even so, I did not make him my travel companion until three months into the relationship – and I loved the guy! Why? Because those passes must be earned. There’s a reason we don’t give them out to just anyone, the most important reason being that if you act up on a flight and someone reports it we can actually lose our flying benefits! And that’s the reason most of us became flight attendants in the first place.

If someone does sign you up as a travel companion, it’s a pretty big deal. Before 9/11 all a flight attendant had to do was hand someone, anyone really, a paper ticket, and that was that! Off they went. Times have changed and now that everything is computerized you’ll have to fork over your social security number, along with some other pertinent information about you, in order to fly on that very same pass. Not to mention, at my airline, once we pick a travel companion that person is locked in as our companion for a year, and we’re only allowed a certain number of travel companions per year.

For those of you who think air travel today sucks, try traveling as a “non-rev” (non-revenue passenger). Non-rev’s have no rights – none, zero, zilch! And are quite familiar with the phrase, “I’m just happy to be here,” even if here is a middle seat in the last row of coach next to a screaming child on a flight that has been delayed for hours – three days after the original departure date.

A FEW TIPS FOR NON-REV TRAVELERS:

  1. Go for the first flight out. Even if the flight is booked full, the first flight out is notorious for passenger drop off. So set the alarm and get to the airport early.
  2. Back away from the gate! The agent is busy trying to get the flight out on time, which is a huge priority for airlines, so sit down and try to relax. You’ll only make things worse if you hover over the one in control of the empty seats
  3. Pack light – And don’t check your bags. You really don’t know which flight you’ll actually get on, or if you’ll even get out at all. Once the bag is checked you won’t get it back.
  4. Come prepared and be flexible- There’s a very good chance you’ll get stuck at the airport all day, especially during weekends, holidays and summer months. It will make your life a lot easier if you’re familiar with the flight numbers and departure times to your final destination. It’s also a good idea to have a back up plan. For instance, when I couldn’t get to Dallas from New York, I flew from New York to Boston to Dallas. It doesn’t always have to make sense.
  5. Don’t make special requests. Oh, no, no no, don’t even think about ringing the flight attendant call button! Unless it’s an emergency. Repeat after me, “I’m just happy to be here, I’m just happy to be here, I’m just happy to be here….” And try to mean it!
  6. Don’t push it! If you have to be somewhere important, give yourself at least a day or two to get there. Just in case. I recently ran into a teary eyed standby passenger who had missed her son graduate from military academy due to not being able to get out on the last flight of the night.