Since its recent public unveiling, Google Glass has continued to generate a lot of buzz amongst the gadget obsessed, many of whom are looking forward to the release of the high-tech headset. The device, which pairs with a smartphone to collect data, provides a host of information on a tiny LCD screen that is suspended in the peripheral vision of the wearer. In the demo video that Google released we saw that screen provide directions, translate simple phrases and take photos and video. It was inspiring enough for us to speculate about the benefits of Google Glass for travelers as we envisioned a world of automated language translation, mobile social networking and augmented reality.
It seems we weren’t the only ones to get caught up in the concept of how Glass could potentially benefit travelers. Someone at JetBlue decided to put together their mock-ups of what they would like to see Google’s new gadget deliver and posted those images on the JetBlue Google+ page. Their ideas are simple, but definitely something that most of us can appreciate, including giving us visual cues on the current capacities of airport parking garages, updates on when to expect our luggage at baggage claim, real-time flight information and more.
The concepts shown in the JetBlue designs are definitely intriguing and give us a glimpse of what we can expect from Glass when it finally arrives. The consumer version is still a number of months off but the real-world potential is starting to become much clearer.
Contorting your body to fit into cramped economy class airline seats is bad enough without the person seated in front of you invading your space. Reclining seats have been a point of contention amongst fliers for years and as seat pitch gets smaller, the problem has only gotten worse with some passengers even coming to blows over the issue.
Other passengers take a more passive aggressive approach. Remember this traveler who took matters into his own hands and rigged the seat in front of him so it would stay in the upright position? Or what about the Knee Defender, the invention we told you about last year, which is designed to keep airline seats from reclining?
Well, finally, someone has come up with a solution to the seat reclining dramas. The AirGo is an economy class seat designed by an engineering student for the James Dyson Award. Alireza Yaghoubi took first prize for his design concept, which aims to give fliers control over their limited seat space, even when the passenger in front of them reclines.The seats are designed with individual bulkheads, so each passenger has their own area to stow luggage. Suspended from this are the tray table and TV screen, which aren’t affected if fellow passengers recline. The seats themselves are made of a nylon mesh designed to minimize sweating and are fully customizable to suit each traveler’s posture.
While the seating concept does take up 16 percent more space than a regular economy class seat, hopefully the benefits will sway airlines to get onboard.
Speculation seems to be running rampant about potential losses to frequent flier accounts via the merger of American Airlines with US Airways. A new study recently analyzed American Airlines AAdvantage program and US Airways Dividend Miles program and found several pros and cons, many depending on which airline’s existing program is adopted for both.
Comparing programs, TravelNerd looked at some possible scenarios and came up with some interesting “what if?” results. Not all are bad either. US Airways members would come out ahead, for example, if the combined airline sticks with American’s meal program, enjoying meals on three-hour flights.
That’s good news. Not-so-good news: increased baggage fees could be a result as well. If the American Airlines program is adopted for both airlines, US Airways passengers will have to pay $25 more for three or more bags, and $10-$25 more for overweight bags
Thinking the new alliance means less countries, TravelNerd says US Airways will say goodbye to Star Alliance and join Oneworld, so Dividend Miles members will lose access to 44 countries.On the other hand, I am a member of both loyalty programs and received emails from each saying not to worry and that everything will stay the same. TravelNerd cries foul.
“Airlines are aware that mergers make consumers nervous and will send newsletters to members to ensure that their miles and status are safe,” Amy Lee TraveNerd Senior analyst told me via email. “This is true there are usually no changes in the short term.”
But Lee believes that change is coming and once the merger is complete and has passed government regulations, the streamlining will begin.
“One way they plan to do this is to bring Dividend Miles members into their AAdvantage program,” notes Lee. “In the American Airlines Merger Investor Presentation, they wrote, “US Airways members join AAdvantage, the first and best developed loyalty program in the world.” This implies that they plan to maintain one loyalty program – presumably AAdvantage since American Airlines brand will be taking the helm of this merger.”
Travelnerd points to the United-Continental merger as an example, noting that merger was announced in May 2010 but frequent flier accounts were not linked until March 2012.
More bad news from the study is the notion that more members equals less upgrades. TravelNerd predicts that with a combined total of over 101 million members, frequent fliers will have a tough time upgrading their seats.
Our first thought: Why? Are they going to sell off a bunch of planes? We’ve heard nothing of decreased capacity.
“Regarding upgraded seats, you’re right there are going to be the same number of seats available,” replies Lee. “However, Dividend Miles members currently enjoy many upgrades due to their smaller frequent flier program (30 million members). Once the merger finalizes, the AAdvantage members (71 million members) will make it harder for the Dividend Miles members to enjoy as many upgrades as they currently do because of the increased number of frequent fliers.”
Admittedly, much of what we have here is speculation. But if Merger History 101 tells us anything it’s that change is inevitable. It will be interesting to see how it plays out.
For a closer look at the merger from an unbiased source, we turn to public broadcasting and their sobering view on the topic:
Travel-booking service Orbitz had released an update to their popular iOS app, bringing full iPad optimization to Apple’s tablet for the first time. The new version of the app now runs at the iPad’s native screen resolution and taps into the device’s more powerful processor to provide faster search results to consumers. The app also presents users with special mobile-only discounts that aren’t available through the company’s traditional web portal.
Much like the former iPhone-only version, the new app lets users find and book discounted flights, hotel rooms and rental cars. The search results are then displayed on the larger iPad screen allowing travelers to compare the details of different flight options or view hotels in both a list and map view. These features help make the search process much easier and simply aren’t possible on the smaller screen of a smartphone.
Streamlined searching of travel options isn’t the only thing the app brings to the table. It also allows travelers to save their itineraries for offline viewing and even adds important dates and times to the iPad’s built-in calendar. Additionally, it will provide updated information on flight delays or gate changes and grants access to exclusive deals for hotel rooms, often at as much as 50 percent off the normal price.
In celebration of the release of the new iPad app, Orbitz is giving away a trip for two to Chicago. The contest winner will receive first-class, round-trip airfare and two nights stay at the swanky Peninsula Chicago hotel. To enter to win, just visit the Orbitz Facebook page.
As our front line of airport security, the Transportation Security Administration (TSA) is charged with providing effective and efficient operation of America’s transportation systems. That’s a big job that involves a whole lot more than the highly visible airport security checkpoints travelers most often associate them with. But most often it is when those airport security checks go awry that the TSA makes the news and last week was no exception.
Three-year-old Lucy Forck suffers from Spina bifida, a developmental disorder, and was on her way to a magical Disney World dream vacation when selected for secondary screening at the Lambert- St. Louis’ International Airport. Targeted for the extra security measure because she was in a wheelchair, the scene did not turn out well. The TSA employees were caught on film taking the child’s stuffed animal, as parents objected all the way. The viral video prompted an apology.
“TSA regrets inaccurate guidance was provided to this family during screening and offers its apology,” TSA says on its website.
Understood – a tough situation indeed. TSA agents are charged with making judgment calls all day and with the sheer volume of people screened, things like this are bound to happen in the process of protecting us from harm. I think we all get that and surely want to fly safely.
What many travelers don’t get are situations where embarrassment, if not invasion of privacy issues, could have been avoided. Some, like Lucy’s parents, are more vocal than others too.
On just about the opposite end of the humanity scale from 3-year-old girls are professional skydivers.They’re a salty bunch that speak a language peppered with words little Lucy would get her mouth washed out with soap for uttering and I would probably not get published here for writing. Still, as a group, skydivers are also a very close-knit community of uber safety-conscious sportspeople who live life on the edge. That’s probably because what they do involves jumping out of a perfectly good airplane, over and over again, so safety is of premier importance.
The February issue of Blue Skies, a monthly print magazine about skydiving, BASE jumping, paragliding, wingsuiting and other forms of human-powered flying has a story detailing what pro skydiver and pilot Dean Ricci calls the “TSA Two-Step.”
Ricci describes what skydivers commonly experience every time they go through a TSA checkpoint with their “rig,” a container that carries their parachute, a backup parachute and what is called a CYPRES device. Technically an Automatic Activation Device (AAD), CYPRES is a brand name, an acronym for Cybernetic Parachute Release System and an important safety feature, which automatically deploys the parachute at a pre-set altitude should something go wrong in free fall.
Few skydivers turn their rig in to airlines as checked luggage, preferring to keep the $5000+ equipment, which fits in a commercial airliner’s overhead storage with them at all times, for a couple reasons. First, since humans don’t actually fly, this is the equipment that has a great deal to do with if they live or die. Understandably, they don’t want it tossed around like luggage. Also, the value of the equipment usually exceeds the maximum airlines will pay for lost items.
To make going through checkpoints a smooth process and to avoid panic among other air travelers (imagine if others in line saw TSA agents visually inspecting a parachute then allowing that passenger to board the plane) skydivers carry a CYPRES card, which explains what is inside the container:
To Airport Security Personnel:
On the reverse you see two X-rays (a=view from above, b=side view) of a complete parachute, containing a CYPRES parachute emergency opening system. CYPRES is a Life Saving Device for Skydivers. Depending on the parachute container the X-ray on your screen may vary. All its components (e.g. measuring technique, electronics, battery, loop cutter, control unit, plugs, cables, casing) as well as the complete system contain parts and materials that are approved by U.S. DOT and other agencies world-wide, and are not subject to any transport regulations.
Still, under x-ray inspection, the delicate AAD instrument looks quite suspicious – so suspicious that the TSA and U.S. Department of Transportation (DOT) have special rules allowing the container to pass through inspection if it looks somewhat like on the CYPRES card being carried by its owner.
Apparently though, not all TSA inspectors have been trained on how to handle such matters.
Because passing through security is almost always a problem, Ricci brings along a copy of TSA guidelines as they pertain to skydiving equipment to at least point TSA agents in the right direction when going through security.
Nonetheless, after a 20 minute discussion with TSA personnel about the matter, Ricci was allowed to leave his AAD and emergency parachute untouched but instructed to remove his main parachute from its container which totally covered the secondary screening area, well within sight of other air travelers.
“The crowd was mixed between being amused and nervous to see what was clearly a parachute lying on the ground as they prepared to fly away,” says Ricci, describing a situation that could have been avoided then adding, perhaps more importantly “and the TSA staff were at a complete loss.”
At a time when stories are flying around the Internet and through the news media of potential government cutbacks, causing there to be fewer TSA agents on hand, backing up lines and making their operation more difficult, Ricci believes TSA staff should be selected more carefully and have better training.
“Stop putting some pimple-faced kid who barely managed to get his GED in a blue shirt and letting him pretend he’s the boss,” suggests Ricci, defining a more effective option as “give me an intelligent soldier type. Healthy, well-kept and carrying a gun, who can show respect to me and everyone else.”
Ricci, a pilot and tandem skydiving instructor with over 8,000 jumps to his credit, is quite serious about his views on the TSA, safety and our security. He notes that his experience is not unique and has a lesson for little Lucy’s parents of what she might have in store for future travels, although they might wait until she is a bit older to fill in the details.
Ricci tells the story of Barry Williams, another professional skydiving instructor who had surgery as a child to repair a genetic abnormality. Today he is fine but still has a great deal of metal in his pelvic area.
“Barry carries with him not only a diagram of exactly what the screeners are detecting, but documentation from the surgeon detailing exactly what he had done, yet without fail TSA never listens.”
Ricci saw first-hand how Williams presented the documentation as he approached the screener, showed the agent that he had nothing in his pockets then stepped though the metal detector which, as he said it would, sounded an alarm.
A second time through, the alarm went off again, as it did when instructed to go through a third time as well. But Williams knew the drill and was more than ready for the one-on-one wand and pat down search in a bigger than normal way.
“As they escorted Barry into the secondary screening area, he signaled to me that I should pay attention,” says Ricci, noting a distinct jiggle in the basketball shorts that Williams wore that day. “First I noticed Barry’s face. It was beginning to look like the face Meg Ryan made in When Harry Met Sally when she started having the fake orgasm in the restaurant.”
Apparently able to salute TSA agents on command, Williams had been doing it for years because “no matter how hard he tried to explain to the TSA what the issue was, they always asked the same stupid questions, without any independent intelligent thought.”
That’s a long way from the ordeal Lucy and her parents went through but carries a similar lesson that the TSA sums up very nicely on its website, in its own words:
“We are committed to maintaining the security of the traveling public and strive to treat all passengers with dignity and respect. While no pat-down was performed, we will address specific concerns with our workforce.”
We hope so.
In case you missed it, here is video of Lucy’s experience. Video of William’s experience is not available.