Malaysia Airlines First in Asia to Offer In-Flight Mobile Phone Service

Malaysia Airlines has received and installed an in-flight mobile phone system designed by AeroMobile on one of its Boeing 777s. Passengers will be able to safely use their cell phones and PDAs during the cruise portion of the flight without interfering with the aircraft’s navigational controls and communication.

The system has been tested extensively over the past few weeks. Cabin crews will be given the green light to “advise” especially chatty passengers to be mindful of others during long haul or overnight flights. The service will be available on regional and international flights to Australia, Africa and the Middle East.

Passengers who choose to use the service will be billed by their own cell phone providers. Roaming, international and out-of-network charges will be applied. Currently, AeroMobile is working with Malaysian cell phone service providers to ensure that users won’t hit any snags if the try to make in-flight calls while in international airspace.

[Via My Sinchew]

Ten annoying First Class passenger habits

I’ve been lucky enough to sit up front on the plane more than I deserve, and in those flights I have come across some pretty bad behavior from my fellow passengers.

Don’t think the worst offenders are the ones in the back of the plane, because it’s the ones up front that really can’t behave themselves!

“Do you know who I am”

Surprisingly, there are still quite a lot of passengers that equate first class tickets with royalty. They’ll make outrageous demands from the ground or cabin crew, and fully expect their needs to be met. The “do you know who I am” line is the best in the book, as I’m convinced it is an instant directive to the crew to ignore this passenger for the rest of the flight.

And just so you know; yes, the cabin crew does know who you are, and they also know your status and whether you are on a mileage ticket or an upgrade. So behave yourself!

The mobile phone screamer

Yeah, I’m on the plane now, yeah, I’m getting in my seat, yeah, lemme put my bag away, yeah, I’ll be there around noon, yeah yeah yeah…

The part the follows this usually involves me grabbing their phone and beating them with it. At least that is what is going through my mind. For some reason, passengers traveling in premium cabins tend to have louder and less interesting conversations than those in the back. I have absolutely nothing against someone making a last minute phone call saying goodbye to the folks at home, but the people who feel the need to document every single move they make, or walk on board pretending they are closing an important deal really push my buttons.The “my luggage is more expensive than yours” passenger

I have actually run into this kind of creep several times. They are the ones that stroll aboard the plane with $2500 luggage, and will remove any bags that get in their way. On a British Airways flight, I actually sat in my seat watching a lady remove all the other bags from the luggage closet, just so she could store her bag without any of the “cheap” luggage touching it.

When she was done, I got up and placed my rolling bag right back where it was. Needless to say that did not go down too well.

Step aside please – I am an elite member of this airline

Ugh. Nothing annoys me more during check in, than when someone tries to cut in front of me waving their elite status card from a lanyard.

My best experience with this was at LAX when someone actually pushed me aside claiming “she was a top level elite”. Of course, it turned out that she was not a top level elite, and the check in agent made it very clear that she was to head down to the regular check in desk. Chuckles all down the queue.

The bathroom is mine mine mine

Travel up front is usually quite peaceful, and with just 12 passengers on average, most of the cabin tends to sleep during the flight.

Sadly, as soon as the cabin lights are turned on towards the end of the flight, there are always some passengers who feel they are entitled to use the bathroom for the next 45 minutes. I’ve witnessed passengers carrying their beauty case into the bathroom and stay there for an hour.

The flight attendant hassling passenger

Let it be clear – I love flight attendants. And no, not in the way that begins with “Dear Penthouse”.

I’ve been on enough flights to know that they have a tough job, and I’ve seen them harassed by enough passengers to forgive them if they spill something or forget a drink order. But it’s the harassing passengers that really grind my gears. Spending $4000 on a plane ticket does not entitle you to annoy the flight attendant, nor does it give you the right to make unreasonable demands for 14 hours.

Some of the silliest things I’ve heard these passengers demand are “french fries” and yelling at a poor flight attendant to clean up the vomit mess they just made in the bathroom (really!).

I do not need to see you in your underwear

One of the perks of flying an international first class flight, is a set of fluffy PJ’s. Sadly, most US based airlines don’t believe in this amenity, but any top class foreign airline still provides them in almost any size requested.

Common courtesy would expect you to be discreet and pop into the bathroom for a quick wash and change. However, every now and then I still run into someone standing in the middle of the aisle, stripping down to their underwear and changing into their PJ’s. Of course, it’s also never a supermodel performing this strip tease…

Smelly feet on the bulkhead

You have to wonder what is going through someones mind when they get on board, take off their shoes, and rest their smelly sweaty feet on the bulkhead. Perhaps they think nobody in the cabin cares, or perhaps they are convinced their expensive ticket entitles them to being obnoxious.

I’ll never know, but it is one of the most disgusting things I see when I fly.

Bring the kids, but stick them in the back (and keep them there)

There is nothing wrong with bringing your kids on a trip with you. I’ll even forgive you if you got yourself into the first class cabin, but stuck the kids in the back of the plane. But please do not let that give you the idea that it’s fine to let your kids join you up front for dinner and a movie.

If the larger seat of first class means so much to you that you are willing to dump the kids in steerage, then you’d better be prepared to be separated from them for the rest of the flight. The first class cabin is not a social club.

I’ve had several flights where I was trying to sleep, only to be disturbed by a family having their usual Sunday dinner right next to me when they dragged their kids (and their meals) from the back of the plane.

I’ll sit here thank you very much!

I’m by no means an elitist, but sometimes I’ve arrived in the cabin and come across someone who I just know does not belong there. They are often pretty nervous, and are constantly looking around every time another passenger boards.

These are the seat stealing passengers. There are 2 kinds of seat stealers; those that know exactly how the system works, and those that are just plain stupid. The stupid ones don’t realize how the seat assignment system works, and figure the plane is like a bus; grab the first and best seat you can.

The other kind knows exactly how things work; they’ll grab any seat in the cabin, and when the real occupant of the seat arrives, they’ll simply grab another one. They’ll rinse and repeat until all the seats are taken (and they go to their real seat), or till the doors close and they relax in their new first class seat.

Thankfully, most airlines have a flight attendant directing people to their correct cabin, or doing a seat count, but the smart seat stealers will always try. After all, with a little effort they could be sitting in comfort instead of in the back.

Boeing to push back 787 first flight, deliveries

It was hard to imagine that Boeing could keep on schedule for 787 deliveries with the strike at large among machinists, but yesterday they made the news official: first flight and deliveries are definitely pushed back.

Originally scheduled for 2008, the first flight of Boeing’s Dreamliner has been repeatedly delayed, most recently to Q4 of 2008 and now into 2009. During that time, several PR specialists have cycled through the media chair at Boeing, but the most recent word from Yvonne Leach, courtesy of Saj at Fleetbuzzeditorial, states that:

“Given the duration of the IAM work stoppage, first flight of the 787 Dreamliner will not be accomplished in the fourth quarter of 2008. The timeframe for first flight has not been established and will be based on the strike recovery assessment. The program is working to determine a new program schedule that will be announced when it is finalized.”

In addition to the obvious delays caused by the strike, the airframe manufacturer also announced that several non-conformities in the fasteners for the 787 contributed to the setback.

So when do we get to fly in a Dreamliner? Official word is now that deliveries won’t even begin until 2010. Don’t worry — it’ll be here before you know it.

Airline Claims it Will Save $20 Million by Increasing Fuel Efficiency

Etihad Airways has announced that it is on track to save $20 million this year because of the success of its fuel-saving techniques. The airline has taken steps to reduce weight and improve engine performance by increasing the number of engine washes and reducing cruising speeds.

The fuel-saving strategy is not a last desperate attempt to stay in business. Etihad has been wildly successful over the past year. In the first half of 2008, it saw an unprecedented 41% increase in the number of passengers when compared to the same period in 2007. The airline has recently added routes to China and plans to expand further in to Europe and North America.

The Abu Dhabi-based carrier has added new routes and is planning on expanding its fleet by more than 100 aircraft in the near future. However, a slowing world economy and a projected drop in the number of passengers flying into and out of the Middle East might put a damper on Etihad’s ambitious growth plans.

Southwest celebrates Halloween with a bang

If you were following along the tweetfeed and some of the events late last week, you may have learned that I spent a little bit of time down at Southwest Airlines‘ HQ in Dallas for Halloween. Each year the airline has an internal competition among the departments to decorate their sections, arrange skits and try to outdo each other for the famed glory and bragging rights of the best performance.

This year, I came down with The Cranky Flier and EGW from Jaunted to help in judging the competition and to witness the madness first hand. And madness it was.

To begin with, Southwest’s CEO, Gary Kelly takes the holiday pretty seriously (he’s about the complete opposite from me.) A few years back he dressed up as Gene Simmons from Kiss. Last year he was a chick. And his enthusiasm trickles down into the soul of the entire company. EVERYONE gets fired up for this day.
When I showed up at HQ just after seven, I briefly had breakfast with my colleagues and was introduced to Gary, who this year was dressed up as Billy Gibbons from ZZ Top. Yes, that’s him pictured above; here’s a picture of him in real life. Two of his closest colleagues were dressed up as other band members. Here they are practicing their moves:

After introductions and pictures, we were quickly ushered outside to golf carts that took us over to the MX hangar where aircraft are refurbished and fixed. I could have spent all day here but instead we were led through to a surprisingly impressive haunted house, complete with goons jumping out at you and fake blood.

With everyone safe and sound, much of the rest of the day involved visiting different departments and participating in assorted skits and activities that they had prepared. Some, involving dozens of employees coordinated into singing and dancing productions MUST have been professionally choreographed, begging the question of how much time and cash went into the production (and how much these bragging rights are really worth.) Others, like the Indiana Jones reenactment looked like they took weeks of construction and planning.

In the end, it was that sort of effort that ended up getting the judge’s vote for best performance. Both the Indiana Jones reenactment and a Southwest Spin on Mama Mia titled “SWAMama Mia” took home prizes for best performance.

As for the judges, we enjoyed ten seconds of fame at the end of the day when we were introduced to the employees up on stage. And I’m proud to say that I’m the only blogger that carried a beer up with him.

Until next year, friends at Southwest. I probably need that long to recover.