Delta, JetBlue to waive fees due to Tropical Storm Fay

Following up my post from yesterday, about the scores of U.S. Airways passengers recently stranded in the Dominican Republic due to Tropical Storm Fay, I just read that Delta and JetBlue Airlines are planning on waving fees for passengers who have their flights that Fay impacts.

Both airlines are being flexible with flights out of select Florida and Georgia cities.

Delta is allowing passengers on certain flights from Florida and Georgia cities to change their itineraries with penalties or fees. JetBlue is also waiving fees and fare differences, but only for customers traveling from select Florida airports.

More information can be found on the airlines’ Web sites.

How much does an airplane diversion cost?

Lately we’ve been reading tons of stories about unruly passengers getting intoxicated on aircraft, making a ruckus and causing flights to make emergency landings.

Whether they got tanked and tried to open the emergency exit mid-flight, drank too much in first class and ran around naked or struck a flight attendant with a bottle of vodka, drunken passengers have been all over the place this summer, and their unscheduled route changes are costing the airlines hoards of money.

Diverting an aircraft isn’t as easy as finding the closest runway and pointing the aircraft in that direction. Depending on where you are in your journey, you may be severly overweight for landing — with too much fuel in your tanks it takes a lot of work on the brakes to stop the aircraft — and if you wear them too far or even get them too hot they need to be inspected or replaced. So unless it’s an emergency, most airlines opt to either circle and burn up fuel or dump it into the atmosphere prior to landing, a measure that’s both detrimental to costs and the environment.

Additionally, many airlines charge landing fees to put an aircraft down on their soil, regarldess or whether or not there is an emergency.

Crew work hours and rest also play into the picture when diverting. If a pilot or flight attendant goes over time while your flight is on the ground you can’t take off with that person onboard.

Finally, the few hours on the ground affect the passengers and their connections at the destination. Should the aircraft get in three hours late, half of the connecting passengers missed their connection and need to be rebooked at the expense of the airline.

To get an idea of how much it costs to divert an aircraft, we asked our resident pilot, Kent Wien about what goes into the affair. He says:

“The diversion costs can be staggering when the crew runs out of duty time. So if they exceed their 8 hours of flying time that day (for a two man crew) or their 16 hour duty day (FAA regs, the individual airlines may have contracts the bring that number down) they’re pumpkins. And then you have to find hotels and other means of transportation for the passengers.

I’ve been told it can cost $200,000 for a widebody to divert. But the best case scenario–land, pick up fuel, and depart immediately– would easily cost $10,000 in extra fuel burned.”

To that end, many airlines who have been forced to divert recently are now starting to sue the passengers causing the divert to recoup their extra landing fees. Try to keep that in mind next time you get drunk before a flight — it’s better to pass out and drool all over yourself then get into a fight and smacked with a $10,000 bill from your airline.

Chaos in Punta Cana: Armed guards evict stranded U.S. Airways passengers from Dominican airport

There’s still no word on whether U.S. Airways has managed to sort out a horrific customer relations breakdown, after it kicked 274 of its passengers out of the Punta Cana International Airport in the Dominican Republic’s last Friday in the face of Tropical Storm Fay.

U.S. Airways had to cancel its flight from Punta Cana to Philadelphia due to the storm, which had caused the delays of several other flights. Also, some passengers have told television stations that U.S. Airways reps said crew members had run out of hours and therefore could not fly.

Now, the airline will certainly point to its contract of carriage, which states that it is under no obligation to put up stranded passengers and pay for their food in the event of weather delays.

However, it appears the manner in which passengers were treated could have been handled a bit, well, better.

Armed guards were sent in to evict the passengers from the airport, even though none had other accommodation secured. Reportedly one passenger came close to getting arrested after demanding answers from airline staff.

There were no hotel rooms available in the area, and passengers reportedly slept on a bus.

This weekend they were still struggling to get back to Philadelphia as U.S. Airways flights from the Dominican were severely overbooked.

The Consumerist has some video and a few eye witness reports.

Fall fares on the way!

Ah, the summer of oil is almost behind us. Looking at the fare charts right now, either there is a giant fare war going on or fall fares are starting to get loaded into the system. Either way, there are some pretty fantabulous fares on the market right now (take that, airline analysts!)

Much of the fare sales seem to be centered around Los Angeles and Salt Lake City, for some reason. So do you have a few minutes to take a look and see what’s out there? Good, here’s the easiest way to do it.

  • Farecompare has a neat little tool that I’ve talked about before that lets you sort fares by Price and Price Per Mile (PPM). Go to this link, plug in your city, select “North America” and click Find Fares. .
  • Sort those fares by either Price or PPM (a good metric in finding good prices for long flights), then scan down the list for city pairs that you like. Departing from Detroit, the second city I found was Los Angeles, for about 200$. Sounds good.
  • Farecompare’s availbility tool is kind of janky, so next, go to Travelocity, plug in the city pairs that you saw earlier and select “Flexible Search”.
  • The results should bring up something near the price that you found earlier. Click that link and Travelocity will bring up a dynamic calendar that shows you what dates are available.

Not finding the dates you want? Yeah, that’s the problem with the cheapest fares — often times they depart on Wednesdays or Tuesdays. But if you’ve got the time to plan far enough ahead or a few extra dollars you can work around most of these setbacks.

Happy travels!

Delta to raise award ticket fees, passengers to give up on award tickets

One of the most sensitive places that airlines have been pandering for extra money in has been in their frequent flyer programs. We’re well past the “I thought award tickets were supposed to be be free” argument in the airline circles — at this point, many travelers are just in hand-on-the-forehead mode, waiting to see how high fees will go.

Award tickets have always incurred a few fees. Taxes, most obviously, are always tacked on top of “free tickets” because the airline has no control over their imposition. But recently, “fuel charges” have started to appear, ranging in prices from 25$ for domestic tickets well into the hundreds for international fares.

While booking fees for award tickets have been around on some airlines (not all of them) for a while now, Delta just decided to up the ante and take an extra gouge out of frequent flyer’s pockets starting today:

  • For Award Tickets issued 21 days or more before departure date, no fee is applied.
  • For Award Tickets issued 8 to 20 days before departure date, a $75 fee is applied.
  • For Award Tickets issued 4 to 7 days before departure date, a $100 fee is applied.
  • For Award Tickets issued 3 days or less prior to departure date, a $150 fee is applied.
  • The fee is waived for Award Tickets issued from a Platinum Medallion® members’ account

For example, someone needs to fly to Milwaukee this Sunday from Atlanta because his or her mother is sick. Market price? 258$ Book an award ticket on Delta? “Free” plus 150$ in taxes. Net saved, 158$ 108$. You tell me if it was worth saving up that 25,000 miles.