Another reason why flying is frustrating and driving is a plus

When I lived in Albuquerque, going to New York to visit family meant flying there. It’s too far to drive for a quick trip. Then, when I moved to Singapore from Albuquerque, flying was a definite must. The first time I visited New York after moving to Ohio, my brother asked me in a phone conversation, “So what time is your flight?”

‘We’re driving,” I said.

“Oh, that’s right. It seems weird that you’re driving.”

It did seem weird, but what a relief to not be rushing out of the house to try to catch a flight. When the car is loaded, we go. If we forget something and remember it by the time we get to the highway, we go back and get it. If we leave by 9 a.m., we arrive (with stops for a sit down lunch and gas) about eleven hours later. Along the way, we can see where we are going and know what has passed behind us.

There is such freedom in driving knowing that one can control time variables–unless of course, there is road construction or a wreck that slows down progress.

My dad about an upcoming trip that has reminded me, once again, why we’ve decided to drive to Montana this summer. In May, my dad is flying to Albuquerque from New York on a vacation, and he just received notice from Delta that his 6:40 a.m. flight is now at 6:00 a.m. His new departure time means a three-hour wait in Atlanta. As he said, “You can’t count on airlines when you’re making plans.” Because he has to drive a couple hours to the airport, this earlier flight is not welcome.

The unforeseen travel circumstances because of flying is one reason we’re getting our car tuned up and relying on our own volition to go from point A to point B during our summer trip. Flights have gone up in cost. Baggage costs more and delays are almost guaranteed. The past two years, we’ve flown, but it doesn’t seem worth it.

One beauty of driving is that we get to choose the places we may want to hang out for three hours or so to break up the scenery. My choice is an historic site over an airport. We’ll depart when we leave, and we will arrive when we get there. We can chose our route. Simple. We don’t charge extra for more luggage either.

The thing about driving, though, is that you have to have enough time to get there. We have the time and have friends we can stay with along the way to cut down on motel costs. Sometimes, you have to fly. In that case, make sure you check your departure time. It may be earlier than you think.

Check Flight Arrivals.com. It’s a Web site that lists the commercial flight schedules in the U.S. and Canada.

Airlines are dumping weight to become more fuel efficient

If you’ve ever driven your car with more people in it than usual, or with it packed with luggage during a summer vacation, you’ve probably noticed the difference in how the car feels. You may wonder why the car feel like it’s dragging. Then you remember the extra weight. The extra weight uses up gas. Airplanes aren’t any different. The more weight the plane carries, the more gas it uses.

With fuel prices moving upward, airlines are looking for ways to move the weight their planes carry downward. Here are some items airlines are dumping or have already dumped to become more fuel efficient, according to this article in The Plain Dealer.

  • magazine racks
  • unused ovens
  • wing lights
  • drinking glasses
  • extra wires in walls
  • paper manuals in cockpits

And here are some switches you may notice

  • cookies traded for light baked chips
  • lighter, thinner materials used for seats

Next time you are flying, look around and see what could be dumped or changed for the airplane to be more fuel efficient. You may not choose to dump the passenger sitting next to you. Here is a suggestion I thought of. Pork rinds are lighter than chips.

Irate customer to American Airlines: I may give up traveling altogether

Antonia Bell from San Antonio wrote me recently, upset that she could not send a letter of complaint directly to American Airlines through its Web site — something wasn’t working.

Bell is one of the thousands who were left high and dry during the airline’s massive round of flight cancellations a few weeks ago. Bell was responding to a post I wrote reporting that a group of AA pilots have just launched a Web site of their own and are looking for irate customers to post their AA horror stories for the world to read. AA recently launched its own blog that I can only imagine might work in part to offset criticism it receives in other forums.

Anyway, Bell was kind enough to send me the letter that she has faxed to American. Nothing earth-shattering here, but I wanted to share it with you:

April 9 2008

American Airlines Customer Relations
Mail Drop 2400
P.O. Box 619612
Dallas/Ft. Worth Airport, TX 75261-9612

I couldn’t even get this complaint to go through from your website—-why am I not surprised? I know I’m probably just one of the thousands of complaints you’re receiving as a result of your flight cancellations, but if there’s anybody who cares up there, this is why I’m done with American, after 30 years of being a customer:

  1. Your e-mail notification system didn’t work…I only found out about the cancellation because of news stories.
  2. Miraculously, I got thru on your 800-number yesterday about 5:30-6PM CDT. The young lady I dealt with said she was reticketing me on CO 1505/1629 and putting notes to that effect on my record (Record Locator: PCHGPR). When I got to the airport this morning, she had done neither, and the CO flights had sold out several hours earlier (middle of the night, I’m guessing).
  3. Your Automated Response telephone system consistently misrepresents how long the wait is, and in some cases is contradicted by a later recording. At 4AM this morning, it said the wait was 58 minutes…..1.5 hours later, I was still on hold.

Your systems are broken, and nobody seems to care. I cancelled my trip, since there was no point in going at a later time. When I rebook, it will be with another carrier—-or I may give up traveling altogether.
For business, travel isn’t really necessary with the technology that’s available. That will probably be the death of the airline industry.

Antonia Bell
San Antonio, TX

Save 15% off your fall Southwest Airlines travel with this coupon

If you have the foresight to have your fall travel already planned, Southwest Airlines just released a coupon code that will get you 15% off between August 23rd and October 30th.

Use coupon code DING15 to get your discount, but hurry — the coupon code is only valid through April 21. Much of Labor day is also blacked out, so if you want to travel over that weekend make sure you take a couple of extra days off and be flexible.

Still not good enough? Keep your ears tuned to Gadling. I hear we might have some tickets to give away in the next few weeks.

GADLING TAKE 5: Week of 4-18-2008

I suppose this week will go down in travel-writing history as the week of the TKA. In case you’ve been at the South Pole all week, that would be the Thomas Kohnstamm affair. The whole fiasco prompted all stages of grief in the travel-writing world: shock, denial, anger, despair, and, finally, acceptance — sort of. Aaron, Jeffrey and Justin covered the scandal, and if you’d like a play-by-play, read the following posts:

Other stuff happened this week, too. Here are a few examples:

Hope you have a scandal-free weekend.