Study Reveals What Travelers Want Most When Flying

by Jessica Festa on

There’s been a lot of talk lately about customer satisfaction and future plans for air travel. To help get to the bottom of what fliers really want, Skyscanner surveyed airline passengers and asked them.

The findings showed:

  • 20% of travelers want capsule-style bunks on flights
  • 18% would like to see soundproof sections for children
  • 8% hope airplanes will soon have kick-proof seats
  • 1 in 20 people surveyed said they wanted transparent floors and ceilings for better views
  • 4% of fliers want a singles section, where they could potentially connect and flirt with a future partner

Some other suggestions travelers have for flights are featuring an on-board cocktail bar, in-flight cinema, massage chairs and free use of iPads, although certain airlines already offer iPads, showers and capsules in business and first class.

What do you hope is in store for the future of air travel?

[photo via Kuster & Wildhaber Photography]

Airline Booking Agent Tells All In Online Q&A

by McLean Robbins on

There are entire websites and forums dedicated to maximizing your travel miles and getting the best bang for your buck when it comes to purchasing airline tickets. But rarely do we hear from those behind the reservations desk … until now.

Over on Reddit there’s an ongoing Q & A with “TravelAuthority,” a reservations agent for airlines like Delta, Air France and KLM. We’re sharing some of our favorite questions and answers from the thread. He shares that his Twitter handle is @Jackson_Dai and identifies himself there as the “world’s best Delta Skymiles booking agent.” He says he flies 200,000+ miles per year.

“Ask me anything about working for an airline, the flight benefits, using miles, earning miles, avoiding stupid airline fees, low fares, partner airlines, Skyteam vs Oneworld vs Star Alliance or anything really,” he challenged readers. So far, the thread has more than 1,300 comments.

Note, quotes are taken verbatim.

Q. Any general advice? Like the best time to shop for a fare, the best agency or website, how far in advance to book…
A. Best website: Bing.com/travel – the fare predictor is pure genius. Not even Delta agents have access to that information. A close second would be Skyscanner. In general you want to book 6 weeks to 12 weeks in advance. Any earlier and the flights won’t be on sale, any later and the others will have already snapped up all the low fares. Award tickets are another animal though.

Q. What is the fastest way to rack up miles? Credit Cards? Special promos or secret deals?
A. Credit Cards are the best. Some people run their businesses off their credit cards and rack up millions of miles pretty easily. Suntrust Bank also has a checking account with a Skymiles debit card. That account is nice because the electronic bill pay also earns miles. So you can pay your rent/mortgage via bill pay and get miles for it. And if the person or org you’re paying doesn’t accept electronic payments it mails them a check.

Q. I’m 6’6″. I’m flying back from Shanghai to DTW in a few weeks. Can you help me figure out the best way to get a seat with legroom? In general I arrive at the gate early to see if I can find my way into a better seat. Is there anything else I could do?
A. Go with Economy Comfort or Exit Row. That may cost you a bit though. Also take a look on Seatguru.com to determine witch seats have the most legroom. Unethically, you could call the reservations agents and say you have a medical disability that requires a bulkhead seat (you don’t have to state exactly what it is and Delta agents are forbidden to ask).

Q. … any tips on how to get any freebies/upgrades/benefits?
A. Yes, after your flight you should call or email (preferably the later) and let them know about every single thing you didn’t enjoy about your flight (food, movie selection, rude flight attendant, tray table didn’t work, Wi-Fi didn’t work etc.). The airlines have a specific department to deal with complaints and they’ll give you tens of thousands of miles, free business lounge passes, travel vouchers, drink tickets, etc.Q. … any special “tips” for international flights and getting the lowest fare? Does it even help if you book super far in advance? (+6 months)
A. Unless you’re booking business/first class, booking super far in advance is always a bad move. Airlines charge higher fares for those reservations. It’s just like in the tech world where the early adopters pay more. What kind of “tips”? Ethical or Unethical? I have lots of both. There are lots of unethical ones like booking child fares for adults to get 10-20% off or using bereavement/medical exemptions to get cheaper last minute fares or to get agents to waive change fees. Delta/AirFrance/KLM require a bit of info such as a hospital name, address, and phone number for a medical fare but they NEVER call to check up on it so I’m surprised more people don’t just lie about it.

Q. What qualifications do you need to be a reservation agent?
A. They prefer 2 years of sales or call center experience. Nothing other than that. Well, you do have to pass an incredibly thorough FBI background check but that’s all.

Q. Would this be a viable career for someone with a family?
A. Yes, definitely. The average age of the reservations agents and flight attendants in pre-merger Northwest cities (Minneapolis, Detroit, Seattle etc.) is probably 45 or higher so most of them have families. The hours are super flexible, the health benefits are decent, the pay is solid, and your spouse, parents, and kids fly free.

Q. Wow, everyone flies free? That is such a great deal. I need to look in to this. What airline is the best employer?
A. If you’re in the US it’s Southwest Airlines. No Question. Highest pay, best benefits, best management. Delta or United/Continental will offer better flight benefits because of their larger network but that’s about it.

Q. Is it possible to work for Star Alliance in general and then get flights all over their network? Is that what happens when you work with United or continental?
A. Flights on other airlines are heavily discounted (75-90%+) but not free. Actually, most airlines extend those heavily discounted travel tickets to employees of competing airlines too. For instance, Delta employees get 90% off tickets on United, British Airlines, Finnair, JetBlue, US Air, Alaska, Hawaiian, Japan Airlines, Thai Airways, Singapore Airlines, Korean Airlines etc.

Q. I have a United Mileage plus rewards program. How would you rate it?
A. United’s program is really good for award redemption, much better than Delta actually. Delta’s program is better for complimentary upgrades and accruing miles.
Q. Another question, about how to send in complaints.

A. Did you use the comment/complaint form on Delta.com? Or did you mail in a letter? If you send in an email it should have the words “Platinum” or “Diamond” in the text somewhere (e.g. “I’m not yet a Diamond Medallion but…”). The system will flag your email and give it higher priority because it tries to pick out the complaints from “high value” customers and move them to the front of the queue. It’s unethical but it helps. If you call again make sure you talk to a supervisor. Updated: Better yet. Call the customer care dept. 404-773-0305 At the first prompt use option 1 if you have a Skymiles account and option 2 if you don’t. At the second prompt use option #7 to get to an agent.

[Flickr via simon_sees]

Run Your Own Airline With Pocket Planes For iPhone/iPad

by Kraig Becker on

Pocket Planes, a new game from app developer NimbleBit, allows players to do something that I’m sure many of us at Gadling have always dreamed of – run our own airline. The app, which was released a few days ago, runs on both the iPhone and iPad and features deceptively simple, yet highly addictive game play.

Players begin by first selecting a region of the world they want to launch their new airline in and pick cities for their first routes. In the early stages of the game they’ll only have access to a few small planes, which can be used to shuttle passengers and cargo between a limited number of airports. As they gain experience and cash, however, they’ll be able to unlock busier airports, larger and more sophisticated planes and a host of other options.

Don’t let the game’s cartoony graphics fool you; there is a lot of depth and strategy to be found in Pocket Planes. You’ll have to learn to use your limited resources wisely if you want to turn your fledgling airline into an international powerhouse. Managing your budget can be key and learning to have your planes in the right spot at the right time can help the bottom line too. World events will play into your strategy as well and unexpected bad weather, which can close airports and leave planes grounded. There is even a social element to the game that lets you join forces with others online to acquire more wealth and build an even bigger empire.

The game starts a bit slow but as you add more planes to your fleet and pick up new routes you’ll soon find that you have plenty to do. That’s when the addiction will start to set in as you manage your resources and work to optimize the flights to be more efficient. It all sounds rather droll, but I assure you it is a lot of fun.

Don’t believe me? Why don’t you try the game for yourself? It is absolutely free and available for download in the App Store.


Airline Trends: Fliers To Be Charged Extra For Window Seats

by Jessica Festa on

While you can usually purchase your flight ticket and then reserve any seat you’d like in your section, airlines are beginning to charge extra for window seats. Certain airlines, like Delta, American Airlines, US Airways, Frontier, Spirit and Allegiant, have already implemented the “preferred seating” fees, charging $29 each way on domestic flights in the U.S. and $59 on international flights in the front section of the plane.

Aside for having to spend extra money, doing this also creates a problem for passengers who want to sit with their family and friends. By setting aside these more desirable seats, the airlines are making it difficult for people traveling together to always be seated near one another. Not surprisingly, these fees are part of a bigger plan to make up for rising fuel charges by adding fees to things that passengers are used to having included, like pillows, blankets, movies and beverages.

Of course, this isn’t how the airlines are spinning it. Katie Hulme, a spokesperson for Delta, explained to CNN, “Offering preferred seats for sale to all Delta passengers means that we are offering different seat selection options to enable more passengers to travel in their seat of choice.”

What do you think of preferred seating charges?

[photo via VirtualErn]

Air France And KLM Next Up For International In-Flight Wi-Fi

by McLean Robbins on

One of our biggest pet peeves about long-haul international flights of late has been the lack of Wi-Fi available on board. We can use our in-flight Internet from New York to California, but the minute we head off the coast, we’re out of luck.

The expense of offering this satellite Wi-Fi has proven prohibitive for airlines that see low usage and high costs to outfit planes with new technology. International Wi-Fi isn’t impossible – just infrequently available.

Lufthansa, for example, already offers this service on many of their flights, Qantas has trialed the program between Los Angeles and Australia, and United is set to roll out the service later this year.

Now AirFrance and KLM airlines have joined with Panasonic Avionics to roll out a program of their own. They will begin offering in-flight connectivity trials on long-haul flights beginning in early 2013.

This will enable travelers to stay connected with the world through text messages or emails, and allow for an Internet connection and ultimately live broadcasts of TV programs. On the specially designed in-flight website, a broad range of services will be offered for free, like latest news, TV channels, relevant airline and destination information and unique offers of online magazines.

“Being permanently connected is now part of our customers’ daily lifestyles. This trial run is the first step of Air France’s and KLM’s long-term strategy to offer in-flight connectivity solutions across our long-haul fleet,” said Christian Herzog, senior vice president of marketing for Air France and KLM.

The trial phase will be conducted over the year 2013 on two Boeing 777-300s, operated by each airline. During this period, travelers will be able to hook up to the Internet via their Wi-Fi enabled smartphone, laptop or tablet PC at a fixed rate, as well as use their mobile phone for SMS or email, whatever their travel class.

It sounds like a great program, and one we hope to see more of on other airlines in the future.

[Flickr via slasher-fun]