Better Search, Blazing Fast, Tested

by Chris Owen on

Travel search engines commonly claim to produce the lowest prices or best selection. Some say they have the most accurate reviews or are quick at what they do. When we received a press release from hotel-finder Room 77 claiming “blazing fast” results, we put them to the test.

On our 25.5 Mbps DSL line, it took just 3.5 seconds for Room 77 to deliver 573 results for an overnight stay in a hotel in Miami later this month. That did seem fast so we compared it to a couple other hotel-finding sites. Hotels.com brought 437 in 3.6 seconds and Kayak returned 354 in 3.8 seconds – about the same speed-wise. But in addition to more results, Room77 delivered lower prices and included hostels in the search.

“Room 77 searches other sites for you and compares the prices right in the search results,” Kevin Fliess, Room 77’s general manager and VP of product development told Gadling. He added, “In addition to a fast and comprehensive search, we also allow travelers to earn loyalty points or pay at the hotel.”

Going a step further, Room 77 has their Room Concierge, a free service when booking a 4-star or above hotel that helps travelers identify a hotel room matching their preferences. Buyers specify what type of room attribute is most important – size, noise level or view – and Room Concierge staff goes to work finding just that room for buyers.

On Room 77 and other travel-related sites, it’s all about providing detailed, intuitive results that match what buyers want: a search process that is quick and easy.

Another site that delivers rich content fast in a very “we’re not wasting your time” sort of way is a new feature from Nerd Wallet that searches and compares airline fees.

Nerd Wallet, best known for finding and comparing credit card offers, says they “scour the financial universe to bring you any and every bank and credit union we can find, along with our own unbiased take on what various rewards programs or deposit accounts are actually worth,” on their website.

Now, Nerd Wallet’s Search and Compare Airline Fee finder, gathers information for pretty much all domestic airlines quickly and efficiently. Users can compare, say, the baggage fees of all airlines or find out all the details about one airline in a speedy and easy search.

The results at Nerd Wallet also are intuitive and consistent with predictions made earlier this year; new technologies may create changes for our future travel planning methods.

“Today, we stand at the forefront of a technological evolution in travel that we refer to as Online Travel 3.0, which recognizes the power shift from suppliers to retailers and to end consumers,” Stephane Durand, Director, Online & Leisure at Amadeus, a major provider of advanced technology solutions for the global travel and tourism industry told Gadling earlier this year.

That was just back in February when Gadling covered how travel search was becoming more personal, focused and nosy.

Then, we told of a global study that identified the online shopping behavior and future motivations of trend-setting travelers: micro-targeting information to specific consumers offering products that are actually relevant for the buyer.

Today, sites like Room 77 and Nerd Wallet’s Airline Fee Finder are delivering on that promise.

Up next, look for sites that learn from our online behavior over time and become interconnected, sharing information about us among each other.

[Flickr photo via Viernest]

Pimp My Airport Lounge

by Kyle Ellison on

As a travel writer you might expect I spend a healthy amount of time in swanky airport lounges eating lobster tail and getting foot massages.

Well, I don’t – far from it.

The reality is closer to trying to find a spare outlet to charge my chronically low computer battery and simultaneously napping in the fetal position on the airport floor while traveling on the most budget friendly (read: logistically absurd) route.

This, however, does not need to be the reality for all travelers. For those with access privileges to global airport lounges, according to a recent article by USA Today, many airlines are investing healthy sums of money in order to spruce up their lounges to start wooing back once-loyal customers.

Some of the perks being mentioned? Lufthansa is offering lounge members traveling through their Frankfurt hub a full service spa where massages and facials ease the pain of an excessively long layover. Same goes for the Virgin lounge in JFK airport where 15-minute massages are complimentary and pedicures can be enjoyed for a modest $20-$40 upgrade.

Delta’s Sky Clubs lounges have recently added upgraded “Luxury Bars” where top-shelf cocktails are now available, and the same Virgin lounge in JFK now offers full-service menus and appetizers for hungry travelers killing time between flights.

Also noted in the USA Today article: although airline lounges have historically been the private realm of first-class seat holders and loyal frequent fliers, many airlines are now offering $50 day passes to general coach citizens as a way of raising ancillary income.

So am I going to pop the $50 for a layover in the lounge? Probably not, but it’s comforting to know that it’s there. Besides, in the types of places I travel, such as Kalibo, Philippines, the airport offers $2 massages to the general public while you wait at your gate.

When JFK gets that service going you can count me in for sure.

[Image: kalleboo via Flickr]

Airplane Lavatory ‘Laviator’ Self-Portraits Get Artsy

by Meg Nesterov on

Three years ago, Gadling’s Heather Poole snapped a self-portrait in an airplane lavatory, started a Flickr group and the “laviator” trend was born. Over a hundred official members later, California-based artist Nina Katchadourian has taken the laviator to a new level by creating Flemish Renaissance-style self-portraits on a 14-hour flight.

Katchadourian started with a basic paper toilet seat cover and a camera phone, and then introduced a few scarves to create different backgrounds and airplane accessories ranging from an eye mask to a neck pillow to build a group of portraits. The resulting photographs resemble Dutch masters you might see in an art museum, but savvy travelers will recognize some of her props from around their airplane seat.

This isn’t Katchadourian’s first appearance on Gadling. We’ve previously admired her work with maps, and Mike Barish found a kindred spirit with her “Skymall Kitties” video.

Want to put your own spin on the laviator portrait? Snap a pic on your next flight and add it to the Flickr pool. You might even usurp my title as cutest laviator.

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[Photo courtesy artist Nina Katchadourian]

Atlanta Airport To Become A Global Portal

by Chris Owen on

When the Atlanta airport’s new Concourse F international terminal opens on May 16, it will add 12 international gates and create a new entry-exit point for travelers on the opposite end of the airport from the main terminal. The new facility will address a number of current issues but the $1.5 billion addition is more geared toward future travel needs.

As the Atlanta Journal-Constitution (AJC) reports, the project is tasked with anticipating a new travel industry. “You can’t build something today that meets your needs for today,” said airport general manager Louis Miller. “We’re building for the future.”

When the project began in the late 1990s, initial cost estimates of a few hundred million dollars had the new Maynard H. Jackson Jr. International Terminal opening in 2006. Now six years late, the facility will eliminate the current baggage claim setup for Atlanta-bound international travelers, who must recheck their baggage before a train ride to the distant main terminal after clearing customs.

That’s a good, immediate improvement for international travelers but the additional gates will not only provide more capacity for international flights but also open space for domestic flights.

“At peak hours, we have a need for additional facilities,” Miller said. “But we’re really looking toward the future.”

Delta, the airport’s biggest airline, thinks the new concourse will operate near capacity several times a day. Spokesman Trebor Banstetter told AJC that operating flights out of the new concourse would give its top customers access to the “world-class facility” and its new Sky Club lounge.

“We want our best customers to be in this facility,” Banstetter said.

Colorado-based aviation consultant Mike Boyd believes future growth in Atlanta’s operations will continue, propelling the facility into much more than it is today.

“The reality is, if we don’t build these things, you’re going to find yourself way behind the curve,” Boyd said. “Atlanta is still going to grow … Delta is going to turn Atlanta into what we call a global portal, where there will be enormous amounts of traffic flows going all over Latin America and all over Asia.”

[Flickr photo via redlegsfan21]

Pets Travel ‘Fur-st Class’ With New Airline Program

by Chris Owen on

Pets can travel a number of ways on a variety of airlines. Most accept them as a carry-on, some allow them as a checked bag and others allow pets to be shipped as cargo. Up until now, the process was to get a health certificate for the pet, book the flight, bring the pet and that was about it. Now, a new program has partnered a major airline with a leading veterinary practice to add a pre-flight program that promises to improve the whole experience.

Partnering with 800-hospital strong Banfield Pet Hospital, Alaska Air customers traveling with or shipping their pets in its new “Fur-st Class Care” service, get a free office visit, travel consultation and $10 discount on the health certificate required for all pets traveling in the cabin, as baggage or as air cargo.

“We know pets play an important role in our lives and we share Alaska’s commitment to fostering the human-pet bond by being one of the leading airlines for pet travel,” said Dr. Karen Johnson, vice president and client advocate for Banfield Pet Hospital. “When it comes to pets, there is nothing more important than ensuring their health and safety whether at home or on a trip. We’re proud to partner with such a well-respected organization that has a great track record of pet safety during travel.”After completing the pre-flight program, Alaska Airlines allows passengers to travel with their pets in the cabin as part of its “Fur-st Class Care” service. The airline also offers “PetStreak Animal Express” service for shipping animals via air freight in a safe and caring environment when their owner isn’t traveling with them.

“Alaska is one of few airlines that still welcomes pets onboard – both in the cabin and the cargo hold – and we’re committed to pet care and safety,” said Torque Zubeck, managing director of Alaska Air Cargo. Alaska Airlines employees receive specialized training in safely transporting pets and now exceed government guidelines by implementing new, safer kennel standards for animals traveling in the airplane hold starting in May.

Alaska Airlines should know what they are talking about. The airline, named most pet-friendly by Smarter Traveler, flew nearly 83,000 pets throughout its route system last year.



[Flickr photo by Veterinary Pet Insurance (VPI)]