Don’t forget to vote in Airline Madness

Airline Madness is Gadling’s tournament of airline annoyances. You can catch up on all of the previous tournament action here.

Polls are still open in the second round of Airline Madness. Don’t forget to vote to see who will advance to the Final Four of our tournament of airline annoyances. Go ahead and share your thoughts on the match-ups in the comments, share with your friends and voice your opinions to us on Twitter and Facebook. Polls close on Friday at 11:59PM EDT.You can easily jump to any of the second round match-ups be clicking the links below.

More Airline Madness:
First round match-ups
#1 Annoying passengers vs. #16 Disgusting bathrooms
#2 Legroom vs. #15 Inefficient boarding procedures
#3 Lack of free food/prices for food vs. #14 Cold cabin/no blankets
#4 Baggage Fees vs. #13 Obese people who take up two seats
#5 Lack of overhead space vs. Inattentive parents of crying babies
#6 Change fees/no free standby vs. #11 Lack of personal entertainment/charging for entertainment
#7 Rude airline staff vs. #10 Having to turn off electronic devices during takeoff & landing
#8 People who recline their seats vs. #9 People who get mad at people who recline their seats
Hotel Madness: Gadling’s tournament of airline annoyances

Catch up on all the Airline Madness here.

A Traveler in the Foreign Service: Get paid to travel as a diplomatic courier

If you see an advertisement offering a chance to get paid to travel, odds are it’s a scam. But there are a few legitimate jobs that actually pay you to travel and the diplomatic courier profession is one of them. The Foreign Service has two main branches — generalists and specialists.

Generalists serve in more traditional diplomatic functions, and specialize in one of five career tracks: consular, management, public diplomacy, political and economic. Specialists also have diplomatic status but work in fields you might not associate with embassies — administration, construction engineering, facility management, information technology, international information, medical, office management and security.

The Diplomatic Courier Service is in the security branch, along with special agents who look after the security of our overseas embassies and personnel. Dale Cazier, a native of Syracuse, has been a diplomatic courier for 19 years and is currently the Deputy Director of the Diplomatic Courier Service. We spoke to Dale to get the scoop on the life of a diplomatic courier.

What does a diplomatic courier do?

We’re the only entity authorized by the federal government to carry classified information over international borders.

Do other countries have diplomatic couriers?

Yes, but not as many as we have. Right now we have about 100. But of those, about 20-25 are managers or supervisors like me.

Where have you served?

My first assignment was Frankfurt. In those days first tour couriers were given six-year assignments, now they’re usually three. After that I was based in Miami and then did two tours based in Washington.

In a good year, how many frequent flyer miles can you accumulate?

When I was based in Miami, within a year and a half, I got a million miles on American Airlines.

And you’re allowed to use those yourself, right?

Oh yes, they’re long gone now. When I first joined, you couldn’t keep your frequent flyer miles but that changed in the mid-’90s.

So how much classified cargo are you carrying on these flights?

It ranges from a piece of paper in a small orange pouch all the way up to a generator, which is massive.

What are the cities that U.S. diplomatic couriers are based in?

There are ten places; the offices vary from one-person offices to about 30. The four main regional offices are Frankfurt, Bangkok, Washington and Miami. And then there are hub offices in Seoul, Syndey, Manama, Dakar, Pretoria and Sao Paulo.When you join the service, can you express a preference of what city you want to be based in?

When you first join, you don’t get a choice. The career development officer meets with new recruits and says, ‘Here are the positions we want to fill with new recruits,’ and they can choose from those, but they don’t really bid on them.

There are a lot of pretty scary airlines in the developing world. Are diplomatic couriers required to fly on any of those airlines?

We don’t fly on those kinds of airlines if we can avoid it.

But there are some out-of-the-way posts serviced by dodgy airlines. How do you get to those places?

We try to avoid the more hazardous airlines but we don’t just fly, we also use ships, trains, whatever means of transportation is available.

But I imagine more than 90% of your trips are via planes, right?

90% is pretty close but we don’t just fly on passenger planes. We’re moving away from passenger flights toward cargo carriers.

Do you still get soft drinks and peanuts on cargo flights?

No. You’re lucky if you get a seat. Sometimes the only place to sit down is those little fold down seats. They’re about one square foot and it’s just like a piece of hard wood.

Is there time for sightseeing once you get to your destination?

There’s very little time for sightseeing. You might not arrive in a place until very late at night, and then you typically leave very early the next day to go to the next destination or back to your base.

How many days are you traveling in an average month?

You travel about 75% of the workdays in a month, so that could be 15 days or so.

Mostly day trips or do you stay overnight?

Over time that has changed. We used to go on 2-3 week trips at a time. Nowadays, most of the trips are down and back on the same day, if it can be done. That saves the taxpayers a lot of money on hotels.

O.K., so there isn’t a lot of time for sightseeing but you get loads of frequent flyer miles. But if you travel for work do you still want to fly in your off time?

When you fly day after day it can get tedious. I’d be home for a day or two and my wife would say, ‘Let’s go somewhere.’ But I’d just want to stay home.

What makes a good diplomatic courier?

The whole job is based on personal relationships and you’re completely independent. You need to be personable, flexible with different personality types. You’re always dealing with foreigners, most of whom don’t speak your language. People who can keep themselves entertained and don’t get upset easily and can make good judgments under stressful conditions do well.

And if you don’t like to fly I guess this a bad career option?

Right. And it’s not as glamorous as people think. It’s exciting and there’s lots of adventure, but it’s hard work too. If you don’t like traveling, or dealing with stress, or being on your own all the time, it’s probably not the job for you. But lots of people like it.

Ever had any close calls with foreign officials during your career?

I have. There was one time in Africa, when an official at the airport asked me what I was doing there and wanted to see my passport. Next thing I know, I was taken into a detention office.

I tried to explain my situation but he didn’t get it. So I was in a crowded room with a bunch of people I didn’t belong with. The guy told me to wait in the room but my outgoing flight was about to leave and the next flight out of the country wasn’t for another week. I didn’t want to stick around to see what they were going to do to me, so when the guy left the room I just sidled out into the hallway, very slowly, thinking that he’d catch me. I just kind of slinked over to the check in and snuck back onto my plane. But the whole time, I was expecting the security guards to come after me with their AK 47’s. When the plane took off, I was greatly relieved.

What does your passport look like as a courier?

It’s full. You have to keep getting extra pages added to your passport. My passport got huge. I had to carry about 4 passports usually, because 1-2 would always be out at embassies waiting on visas. We’d usually have a few diplomatic passports plus one regular tourist passport for situations when we didn’t want to show our diplomatic passport.

How hard is it to become a diplomatic courier?

We just brought in five new couriers in a training class, and we plan to hire nine more. We had four or five thousand applicants for 14 job openings. It’s very competitive.

Note: The State Department isn’t currently recruiting couriers, but you can sign up for an email update here, and you’ll be notified the next time there is a vacancy.

Read more from “A Traveler in the Foreign Service” here.

Travel brands and companies ranked on Fortune magazine’s ‘most admired’ list

Fortune magazine’s newest issue is out, revealing the results of their annual “Most Admired” list of businesses across the globe. The magazine asked businesspeople to rate companies in their own industry on nine criteria from global competitiveness to social responsibility. Overall, Apple took the top spot for the fifth year in a row, but our favorite names in hospitality also ranked high on the overall lists.

Southwest Airlines even broke in to the top ten list and ranked 10th amongst companies of all categories. In the “overall rankings,” Singapore Airlines took the next highest slot at #23 followed by Boeing at #30 and Marriott International at #40.

AMR, the parent company of American Airlines, was ranked as one of the “least admired” companies across a number of categories ranging from innovation to management quality and financial soundness.

In the airlines category, United Continental Holdings earned top honors, followed by Singapore Airlines, Southwest, Delta, Lufthansa, Air France/KLM, Cathay Pacific, All Nippon, Qantas and International Airlines Group. US Airways and AMR were at the bottom of the list.

In the hotels and resorts category, Wyndham Worldwide took the #1 slot, with a score of 7.77. Rounding out the list included the expected (Starwood, Marriott, Hyatt, Accor) and some interesting other choices, including Vegas companies like Wynn, Las Vegas Sands, MGM Resorts International and Caesars Entertainment.

Airline Madness: Rude airline staff vs. Legroom

Airline Madness is Gadling’s tournament of airline annoyances. You can catch up on all of the previous tournament action here.

Our final second round Airline Madness match-up features two classic airline pet peeves. #6 seed Rude airline staff struck a chord with voters and advanced with a dominating performance. It appears that many of you are fed up with poor customer service and terse answers to reasonable questions. Meanwhile, we learned that tight spaces are not just a tall person problem. Even average-sized passengers complained that airplanes lack legroom, which explains why #3 seed Legroom stormed through the first round. But which of these prolific peeves will annoy its way into the Final Four? Your votes below will decide.#7 Rude airline staff
What happened to “the customer is always right”? While airline employees don’t need to acquiesce to every obnoxious customer request, they should treat passengers with respect and seek to be calming, helpful members of the travel experience. Sadly, though, too many gate agents, flight attendants and airport staff are short-tempered, ill mannered and jaded. When customers need help most, they often encounter attitudes that simply exacerbate the problem.

#2 Legroom
The average seat pitch in economy class is between 29 inches and 30 inches. That doesn’t allow for much legroom, no matter how much thinner they make the seat-backs. You don’t need to be freakishly tall to feel cramped once you fold yourself into your seat. Want more legroom? Well, now the airlines make you pay for exit row seats or “Premium Economy,” which is nothing more than an economy seat with the legroom that was offered to everyone a decade ago. These days, you might have more personal space in a dog crate in the luggage compartment.

One of these classic airline annoyances will be continuing its quest to be named Airline Madness champion. Let us know which one you think is worse.
%Poll-74025%
Second round voting ends at 11:59PM EDT on Friday, March 23.

More Airline Madness:
Second round match-ups:
#1 Annoying Passengers vs. #9 People who get mad at people who recline their seats
#12 Inattentive parents of crying babies vs. #13 Obese people who take up two seats
#6 Change fees/no free standby vs. #3 Lack of free food/prices for food
First round match-ups
#1 Annoying passengers vs. #16 Disgusting bathrooms
#2 Legroom vs. #15 Inefficient boarding procedures
#3 Lack of free food/prices for food vs. #14 Cold cabin/no blankets
#4 Baggage Fees vs. #13 Obese people who take up two seats
#5 Lack of overhead space vs. Inattentive parents of crying babies
#6 Change fees/no free standby vs. #11 Lack of personal entertainment/charging for entertainment
#7 Rude airline staff vs. #10 Having to turn off electronic devices during takeoff & landing
#8 People who recline their seats vs. #9 People who get mad at people who recline their seats
Hotel Madness: Gadling’s tournament of airline annoyances

Catch up on all the Airline Madness here.

Airline Madness: Change fees vs. Lack of free food/prices for food

Airline Madness is Gadling’s tournament of airline annoyances. You can catch up on all of the previous tournament action here.

This second round of Airline Madness match-up hits us where it hurts: our wallets. #6 seed Change fees/no free standby received an amazing 74.9% of the votes in its first round contest, proving that it has a real chance to go all the way in this tournament. Similarly, #3 seed Lack of free food/prices for food showed why people spend so much time bemoaning how airline food service has worsened over the years. It breezed into the second round while receiving more than twice the number of votes as its opponent. In this battle of monetary vexations, only one can win. Which one offends you – and your bank account – more? Vote below.#6 Change fees/no free standby
The airline has an earlier flight with available seats. You have a ticket for a later flight and are already there at the gate ready to go. Seems like a match made in heaven. A couple of keystrokes, some small talk with the gate agent and you should be switched over to the earlier flight with time to spare at the bar. This all makes sense up until they ask you for your credit card. If you’re at the airport, ready to travel and they have the empty seats, why shouldn’t you just be able to switch to another flight for free? It was no problem ten years ago!

#3 Lack of free food/prices for food
Look, it’s not that we expect a fine dining experience to be including in the price of our tickets. We’d be happy with a decent meal, a fresh sandwich or even a bag of peanuts that’s larger than a walnut. Sadly, these days, there really is no such thing as a free lunch (or a reasonably priced snack, for that matter). It’s bad enough getting gauged at the airport for a $9 bottle of water; could we at least be offered a deal in-flight when we’re flying through mealtime?

No one wants to part with their money, especially when they feel that the costs are unfair. This battle is about more than nickels and dimes. It’s about what bothers you more. Let us know!
%Poll-74022%
Second round voting ends at 11:59PM EDT on Friday, March 23.

More Airline Madness:
Second round match-ups:
#1 Annoying Passengers vs. #9 People who get mad at people who recline their seats
#12 Inattentive parents of crying babies vs. #13 Obese people who take up two seats
#7 Rude airline staff vs. #2 Legroom
First round match-ups
#1 Annoying passengers vs. #16 Disgusting bathrooms
#2 Legroom vs. #15 Inefficient boarding procedures
#3 Lack of free food/prices for food vs. #14 Cold cabin/no blankets
#4 Baggage Fees vs. #13 Obese people who take up two seats
#5 Lack of overhead space vs. Inattentive parents of crying babies
#6 Change fees/no free standby vs. #11 Lack of personal entertainment/charging for entertainment
#7 Rude airline staff vs. #10 Having to turn off electronic devices during takeoff & landing
#8 People who recline their seats vs. #9 People who get mad at people who recline their seats
Hotel Madness: Gadling’s tournament of airline annoyances

Catch up on all the Airline Madness here.