In yet another “isolated incident” – TSA officer accused of stealing laptops from lost & found

Bad apples are found in every part of life – but the Transportation Security Administration seems to have a lot of bad luck keeping bad apples out of their ranks.

On Monday, 40 year old Jennifer Steplight surrendered to face charges that she stole four laptops from a TSA lost and found facility, and that she covered up the theft by creating false records.

Steplight was in charge of maintaining the records for all lost and found items at Newark airport, and was employed as a Master Transportation Security Officer-Coordination Center Officer.

Despite the long and impressive title, she apparently couldn’t resist helping herself to some of our belongings. In 2008, Steplight even received the Newark Liberty Airport “Consistency in Service” award.

She has now been charged with one count of embezzlement and one count of making false statements. If found guilty, she faces a maximum penalty of one year in prison and a $100,000 fine for the embezzlement and five years in prison and a $250,000 fine for the false statements.

[Image from Getty]

Ten things Gadling readers love about airports


The airport can be a depressing, frustrating, even infuriating place. I was staring blankly at the plastic-wrapped apples at JFK, bored out of my gourd, when I decided to try and get some perspective, so I tweeted a question about what people like about the airport. I didn’t hear anything for hours, then I got a few chirps about people-watching.

I knew that some people must like the airport, or at least have found things to like about it so as not to go through every queue in anguish. I found that group of folks on the Gadling Facebook page. Here are Ten things Gadling readers love about airports (we’re at 43 comments and counting):

  1. “The fact that it means you’re going somewhere.” — Carrie
  2. “The excitement of where people are going and the destinations/locations!” — Shane
  3. “When I arrive after a long, amazing trip and my partner is there to greet me with a hug and a kiss.” — Lisa
  4. “Good public art.” — Catherine
  5. “First class lounges” — Frank
  6. “The sense of being in-between” — Jay
  7. “The shops & grocery store in Frankfurt airport.” — Jessica
  8. “The exit door” — Wendy
  9. “The opportunity to be a blessing to some who are not having a blessed day there, particularly our soldiers.” — Dean
  10. “The fact that i could go anywhere! and the duty free naturally :p” — Maia

So, maybe have a re-read over that list before your next journey. To see more and to participate in the conversation on Gadling’s Facebook page, click here.

[Photo by Uggboy via Flickr.]

Ask Gadling: You left something on the airplane

It’s not a good feeling, walking toward baggage claim or a connecting flight, and realizing you forgot an item on the plane. Especially if it’s something valuable, like a brand-new digital camera (not that that happened to me). Okay, it did. I flew Varig into Sao Paulo, and deplaned to catch a connection to Rio. I was halfway to the gate when I realized the camera was missing. I’d removed it from my carry-on to review my pictures mid-flight, and, because I was cracked out on Xanax to quell my aviophobia, forgotten to tuck it back into my bag.

Since I don’t speak Portuguese, it was difficult to explain to airport personnel what had happened, and ask if I could retrieve said camera. I also had a flight to catch, so time was of the essence. I never imagined I would actually be allowed to re-board, due to security measures. Here’s the scary part: the Varig personnel just waved me back onto the empty plane, and let me rip my row apart. I found the camera, made my Rio flight, and vowed never to Xanax and unpack again.

My being allowed back on a plane-unattended, no less-was a freak occurrence. Says flight attendant/Gadling contributor Heather Poole, “Most gate agents/airline personnel can’t help, unless you’ve JUST walked off the flight.”

What to do if you’ve left an item on the plane after you’ve walked away from the gate

Immediately check with the airline’s “airport/terminal lost and found”; that’s where most stuff ends up. Poole says that a passenger’s lost fake tooth once made its way to lost and found.

View more Ask Gadling: Travel Advice from an Expert or send your question to ask [at] gadling [dot] com.

If the item doesn’t turn up at lost and found at your destination airport, call the airline and ask where the airplane flew to next. Explains Poole, “There’s a chance it won’t be discovered until the next leg. An airline employee might also have picked it up, and will return it personally, or leave it at your hotel.” Poole herself did this with a $500 check she found inside a book left onboard (can you say “good karma?”).

Realize that policies will vary depending upon the carrier, type of aircraft, and where you happen to be, destination-wise.

Try not to appear frantic or act demanding. You don’t want to arouse suspicions, or piss anyone off. Just calmly state the problem, while making it clear the item is of value.

If you don’t speak the language, hopefully you have a phrasebook handy. I keep a list of emergency phrases to cover my butt in situations like this, so I have them at my immediate disposal. I write them on the inside cover of my phrase book. Lonely Planet also has excellent phrasebooks that contain sentences like “Help, I’ve lost my….” Sign language, as I discovered in Brazil, also works well in a left-item scenario.

Leave your name and contact information, as well as where you’ll be during your visit (if this pertains) with lost and found personnel, or any gate agents/airline personnel you personally speak to. Also get the name and phone number of the person you speak to at lost and found, so you can follow-up, if necessary.

How can I minimize the chances of leaving an item on the plane, or losing it permanently?

  • Unpacking your carry-on, or fiddling with devices while under the influence is a recipe for lost valuables. If you’re flying solo, tape a Post-it note to the seat back in front of you, reminding yourself to to collect everything before deplaning. Sure, you’ll look like an anal-retentive freak. But who cares, as long as you leave with all of your belongings?
  • Don’t stuff valuables in the seat back pocket, especially if under the influence. I always try to keep everything contained to my carry-on, which I stow beneath the seat in front of me. If you normally stash in overhead, keep a compact, reusable shopping bag on you (some have small clips so you can attach to your belt loop). You can put whatever you might need in-flight inside it, thus minimizing the chances of items going astray or falling into the maw of the seat back pocket.
  • Always ID tag carry-on valuables like cell phones, iPod’s, cameras, etc.. I use stick-on address labels; if you don’t want the whole world to know where you live, just put a cell phone number and email.
  • Even if you didn’t unpack anything in-flight, do a sweep of your seat and floor before deplaning. I’ve had items fall out of not-fully zipped, or elasticized pockets on my carry-on.

Lost and found contact numbers for major U.S. carriers

While researching this piece, I quickly discovered that many airlines don’t have a general number for lost and found. Most require you to fill out an online form, or report missing items in person at the destination airport.

United: 1-800-221-6903.

American Airlines: If I may put my two cents in (and I will), AA has the most idiotic lost and found/customer service policy. There is no general number, so you must “call the Lost and Found office of the specific airport to or from which you were traveling.” Which is awesome, because none of these offices are open 24 hours. When I called the Delayed Baggage number to explain who I was and what I was writing about, and if they could provide me with a general number to assist readers, I was told, “You can send a written letter to customer relations.” Thanks, AA. You rock.

Delta: Click here to report your missing item.

Continental: Click here to report your missing item.

Southwest: Report missing item in person within four hours at your destination.

Jet Blue: “Articles found onboard an aircraft will be placed in the JetBlue lost and found area of the destination city. You may call the JetBlue Baggage Service office at the airport to inquire about your lost item.”

Alaska: 1-800-25-7522, say “More options,” then “Baggage information.”

Frontier: Click here to report your missing item.

Virgin America: Contact one of these lost and found offices.

If you leave any item at any TSA security check, call 1-866-289-9673.

[Photo credits: electronics, Flickr user Burnt Pixel; cat, Flickr user dulcenea]

Airport hotel hookup: a true story

She was very blond and very thin–probably pushing fifty but still sexy in a silver, sleeveless, summer dress that cut off mid-thigh. I had met her back in the line at Managua when they first announced that our flight was delayed . . . for six hours. We groaned in harmony and commiserated: I just wanted to sleep in my own bed that night–she had to make a meeting in Detroit.

He was maybe twenty-five: scruffy from a week of not shaving and deeply tanned from the August sun. His black-brown surfer hair was pushed behind his ears and his board shorts hung low, showing an inch-wide band of boxer briefs. He piped in his own frustrations with a vague accent–half-Latino, I guessed. We were three strangers trapped in a Latin American airport, consoling one another with testimonials of just how much the airline sucked.

Armed with ten-dollar food vouchers, we hunted lunch in a Managua food court. I got mine to go but the two of them found a table and offered to watch one another’s bags. Isn’t it funny how only after a bit of conversation we’ll gladly entrust our stuff with a person who only minutes ago was a perfect stranger?

We eventually made it onto the plane, then sat on the runway for another hour before taking off. At the ding of the seat belt sign, that blonde woman was up again, hovering down the aisle and leaning over his seat, spilling her neckline wide open and flashing her white teeth inside a moving frame of soft pink lipstick. Every ninety seconds or so, she tossed back a burst of long and shiny hair before letting loose with laughter that was as much lighthearted as it was rehearsed. The surfer guy mumbled back his approval, like a hunkier version of Charlie Brown’s unseen teacher.Wait–were they, like, together? I wondered. I often miss these things even as I’m watching them unfold in front of me. They had to be together–this mismatched pair seemed so comfortable and so into each other–but no, they were clearly traveling alone when we were checking in. I remembered them trading their stories early on, asking, “So where are you from?” and, “Where did you stay?” I stared long enough to feel just a little embarrassed before burying myself back into my book. There is such a thing as people watching but there is also such a thing as peeping, stalking, staring and just being a creep. I pretended to mind my own business in the back of the plane but couldn’t help feeling their chatty warmth.

It was midnight in Miami when we landed. At least two hundred passengers were prodded into a line by a sourpuss schoolmarm disguised as a surly airline employee. Most airports feel like refugee camps, even more so when you wait for an hour in line for two bits of card-stock promising food and shelter–in my case a voucher for Holiday Inn.

Surfer dude carried Blondie’s bags out to the curb. Watching the two of them was like watching magnets dancing–pushing then pulling away from one another without ever actually touching. In the glow of an airport shuttle sign, she seemed blonder and he seemed tanner–she kept giggling while he pretended to protest with his giant surfer smile. Their flirting was overt, consensual, and unabashed. It was also fun. For me, the play-acting offered a kind of cheap late-night entertainment after a long day that had failed to entertain. This was better than hotel TV and without any dumb commercials.

I checked in sleepily and asked for a 5 AM wake-up call. As I wheeled my suitcase squeakily across the just-mopped floor, I caught the two of them at it again, huddled in the lobby sharing the world’s biggest secret; still not touching while perusing day-old pastries at the bar. It was one in the morning and they were sipping espressos. What was that about?

Wait. Were they gonna, you know–do it? Beneath the fatigue of air travel and the depression that follows so many long delays, I felt a spark of sultry intrigue towards my fellow travelers. Was it possible? Did that happen? Could two random people just meet up on a plane and then go off and mate? Exhaustion made me more naïve than normal, but I couldn’t stop thinking of those two.

I slid my key card into the slot and then pushed, taking in my sterile but comfy room with a view of a street-lit parking lot. I brushed my teeth and confronted my droopy face in the bathroom mirror, feeling sad and alone in an airport hotel. Of course it happens–all the time. I considered my two fellows travelers in a sexual situation: the half-Latin surfer with curly black chest hair; the blonde MILF who looked like she could be a newscaster on some local affiliate. I considered all the children conceived from these travel exchanges, both real and potential. Human lives that sprung up from chance meetings in airport hotels–during blizzards, breakdowns, strikes and long delays. I wondered about the front desk and what they saw; the secrets that housekeeping never tell.

We joke about the mile high club but what about the casual layover club? Back in the days of passenger ships, port cities had a reputation for that sort of thing–I’m thinking New Orleans, San Francisco, Rio and Bombay. Airports play the same role and airport hotels make it that much easier. Obviously, sex happens everywhere but it’s the travel element that I find so intriguing: that two people’s missed connections offer the chance for another kind of connection.

We were a random group of travelers that night: business people, vacationers, families, and flight crews. Everyday we all live separate lives at disparate addresses but for that moment, we were all bedding down in the same spot for a few hours of rest before our next transit. This was Miami but surely every night, the scenario gets reproduced in hundreds of airport hotels all around the world. Random sexual encounters enlivened by the randomness of air travel today.

The wake up call worked too well. I showered and dressed, then waited alone on the curb to go back to the airport and start the process all over again–the long lines, the taking off and putting on shoes, a disappointing breakfast. Airports are awful.

From the darkness, the blonde emerged with a face full of fresh makeup that spelled out her determination to get home. She sighed when she saw me, then fiddled with her purse. Behind her walked the young man–a man at least half her age, I thought. He wore the same clothes as the night before, except for a baseball cap that was flung backwards on his head.

There was no way anything happened. I chided myself for being so dirty-minded–a typical male with sex on the brain. I explained the last night’s events away: the two of them had merely hit it off. They probably spent much of the night talking at the bar, sharing their innermost feelings, finding some common bond and having the kind of memorable travel moment one has out on the road.

And then there it was, like a morning newspaper headline. I saw it clearly, despite the darkness of a pre-dawn shuttle back to the terminal: the over-dyed blonde lady brushing her French tip nails across the small of surfer dude’s lower back, secretly, knowingly.

They totally hooked up. I knew it.

Ask Gadling: Where do all our TSA checkpoint confiscated knives and corkscrews end up?

A reader asked an interesting question on our Facebook page – what does the TSA do with all our knives, tools and corkscrews after they confiscate them at the checkpoint? We did a bit of homework and found out that the final destination is different for each state.

View more Ask Gadling: Travel Advice from an Expert or send your question to ask [at] gadling [dot] com.

In Illinois for example, the TSA delivers all their loot to the state surplus facility, where it is put it up for sale on their auction site. Think Ebay, but with bigger stuff and fewer silly fees for sellers. Small items like knives, kitchenware and tools are sold in bulk, which means you can’t go online to buy a single Swiss Army Knife – you need to settle for 90lbs of them, or 80lbs of assorted corkscrews.

In some other states with lower amounts of confiscated items, the knives are destroyed. In all states, guns are given to local police agencies.

So, unless you want your $100 Swiss Army Knife to end up at the bottom of a bulk lot of knives being sold for $50, leave it at home or keep it in your checked luggage.

Remember, the TSA checkpoint does not provide mailing envelopes for sending items home, so once they find a restricted item, you’ll need to surrender it or leave the checkpoint and find a way to get it sent home. Also, if you show up with an illegal item, you will lose it and will most likely need to answer to an airport police officer.

A list of all state and federal surplus sites can be found here: USA Government sales

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