Tips for tippers: it isn’t what you expect

by Tom Johansmeyer on

Tipping’s a tough nut to crack. Should you tip a housekeeper? Back in the day, the rule was leaving some cash only if your stay was 30 days or longer. Since then, however, it seems to have changed. And, what’s appropriate for a valet? Bellman? Skycap? Travel means tipping, and there are plenty of points at which you can expect to do this. If you go to the same hotel or use the same car service frequently, you may want to adjust your tipping habits, as well.

If these questions make you feel ignorant, you’re not alone. Michael Lynn, a prof at Cornell University’s School of Hotel Administration, has conducted to nationwide tipping surveys and has found that a third of the respondents don’t know to leave 15 percent to 20 percent of the tab at a restaurant. Throw hotels and drivers into the mix, and it’s unsurprising that the rules aren’t understood as clearly as they could be.

So, USA Today and I are helping you know what to tip and when. A recent article by Gary Stoller provides some good ideas, and I’ve tossed in a few of my own.

Valet: This one was news to me. Don’t drop cash to the guy who opens the car door or brings the car to the valet lot. Instead, pay the guy who brings it back, generally $2 to $5. I’ve been overtipping on this one for a long time.

Bellmen: These guys carry bags, so they’re earning their tips. Give ’em $1 to $2 a bag, more if you pack for a weekend like you’re moving in for a month. Heavy bag, as well, warrant an extra tip.

Maids: Once upon a time, maids were only tipped if you were staying for the long term. I guess this has changed, and you’re supposed to leave $1 to $5 daily. But, if you’ve been tipping valets for both drop-off and pickup, this should be break-even for you.

Concierges: Don’t tip for the basics. If you’re asking for directions, recommendations or simple answers, those are free. Did the concierge score hard-to-find tickets? A table at an impossible restaurant? Pony up: $10 to $50. Nonetheless, it’s your call. Vivian Deuschl, a vice president at the Ritz-Carlton chain, says that you should expect fantastic service, “There is no obligation to tip.”

Skycap: Pay for help when you check your bags curbside: $2 to $3 a bag is fine. If you have a lot of bags, throw in a little extra, a good rule to apply for the driver who takes you to and from the airport, too.

And, here are a few others …

Service matters: Tips are provided for the service you receive. If you receive unacceptable service, don’t offer a tip. But, if service is so bad that you aren’t tipping, it’s probably a good idea to call a manager and give your side of the story. First, it will keep you from getting shafted by other hotel employees when the word spreads. Also, it will alert the management to a problem with the staff. Be thorough, and don’t whine.

“No tipping” is sacrosanct: Some resorts have no-tipping policies. They always make it very clear up front. Also, they will tell you if there are any exceptions. Curtain Bluff, in Antigua, doesn’t allow tips and makes alternatives clear (there’s a charity on the island). The spa is a “tipping zone,” however, and the front desk will let you know. If you try to tip in a no-tip hotel, the employee will probably let you know, but it’s best not to create the awkward situation at all.

Special requests: Think beyond restaurant reservations and event tickets. If the concierge does the impossible for you, shell out for it. I’m thinking of several super-luxury favors I’ve heard (sorry, can’t reveal them) from industry insiders. If you’re rolling in the big leagues, don’t bother carrying singles; you’ll need Benjies.

Be realistic: Tip what you can afford. You don’t need to toss around boatloads of cash that you don’t have. It may feel good to be a big tipper, but the high you get now will hurt like hell later. Remember that you’ll need to live with the financial situation that you create while on vacation.

Don’t tip from guilt: You don’t have to solve the financial crisis on your own. The recession has led to a travel industry slump, which means hotel employees won’t be making as much. Think of it this way: these guys aren’t buying more of what you make just to help you out. So, don’t think you need to return the favor.

Know your environment: There is a lot of mileage between Eden Rock and the Holiday Inn: don’t expect the same tipping strategy to work at both locations.

[Photo by AMagill via Flickr]

Galley Gossip: 5 tips for getting through airport security quickly

by Heather Poole on

With Thanksgiving fast approaching and Hanukkah, Christmas, and New Year’s following right behind it, more people than ever will be flying in the upcoming weeks. That means only one thing. Holiday travelers will soon be taking over the airports. It won’t be pretty. Long lines will form at security, the kind made even longer by passengers who have yet to master the techniques needed to pass through airport security swiftly and smoothly. That’s why it’s so important to get to the airport early.

As a working flight attendant I’m able to flash my crew ID and bypass the line – one of the few remaining perks of working for an airline. Hey, don’t get mad at me. Because the last time a passenger threw a fit, pushing me out of the way while screaming about his flight that was about to depart in five minutes, he not only wound up on my flight, forty five mintues later, but on my side of the business class cabin. It was an awkward flight for both of us.

When I’m not traveling in uniform, I always pick the line that has the most business travelers in it, regardless of how long it may be. Frequent fliers know the drill. They’re quick, they’re fast, and they’re always ready to go. As the mother of a three year-old, I know what’s it’s like traveling with kids. It ain’t easy. But by the time the family of four realizes that the stroller needs to be placed on the belt along with the car seat, and that little Johnny’s shoes must come off – even if he is only six months old – I’ll be long gone, on my way to the gate. I’m not just a flight attendant, I’m a commuting flight attendant, so if there’s one thing I know besides uncomfortable seats and bad food, it’s how to pass through airport security quickly.

Here are five tips to get you through security faster…

1. BE PREPARED – Have your ticket and ID out and ready to show the TSA Agent before you approach the podium. Otherwise step aside! And take your bags along with you. Often times I hear passengers complaining about TSA, but it’s always the passengers who are running late, traveling with too many bags, and unfamiliar with airport procedures I find to be a problem.

2. TAKE IT ALL OFF – So what if there are five passengers ahead of you! Don’t wait until it’s officially your turn to begin the strip down. Now is the perfect time to de-shoe, whip off the belt, and remove the jacket. Stop complaining about it and just do it – please! And while you’re at it, place your cell phone, loose coins and any jewelry that could set the alarm off inside your bag. Really, you don’t want to keep going back and forth through the X-ray machine, do you?

3. GRAB A BIN (or two) – There’s not a lot of time or even room to get organized on the table, so why not begin the process of preparing the bin on the floor? Toss shoes and jackets into one bin, the computer (and only the computer) inside the other bin. NOTE: TSA requires computers to be scanned separately when passing through the X-ray machine. Stack the computer bin on top of the clothing bin and slide it along with your foot.

4. SHARE THE SPACE – With a rollaboard, a tote bag, and two plastic bins, you could very well take up the entire space on the metal table. This will only slow the security line down even more. Try placing the two bins that have been stacked together on the table while you continue rolling your larger bag behind you, the smaller bag resting on top of the rolling bag. Now other passengers can get their stacked bins up off the floor, moving the entire process along for everyone.

5. NOW GO! – It’s your turn. Grab the rollaboard and huck it up on the belt, sending it along first. The smaller bag follows. Separate the stacked bins. Send the computer bin first. Last, but not least, your shoes go. Only because no one wants to wait behind the passenger hopping on one foot, trying to get dressed, as the bags smash into each other causing a bag jam on the other side. Now walk through the X-ray machine and quickly yank the rolling bag off the belt. Place the smaller bag on top of the rolling bag. Push the two bins down, down, down to the very end of the belt. Slide the computer into your smaller bag and your feet into your shoes. If there’s a bench nearby available, use it!

Good job. See ya on the flight!

Photos courtesy of Redjar and Redjar

Airlines not taking any swine flu risks – bumping sick passengers

by Scott Carmichael on

It was only a matter of time, but H1N1 fear has finally spread to the airlines.

Yesterday, United Airlines passenger Mitra Mostoufi was kicked off her plane when the flight crew suspected she may have swine flu.

The 50 year old from Hawaii was questioned in front of her fellow passengers, and pulled from the plane.

United Airlines said that they do allow their staff to determine whether someone is too ill to fly, and this is obviously done to protect the other passengers and crew on the plane. Especially on a plane, the air circulation system can spread germs to everyone on board in a matter of minutes.

According to Mostoufi, she had thrown up in the airplane bathroom due to a reaction to a restless leg syndrome medication. When she asked for an air sickness bag, a United Airlines staffer ordered her to gather her belongings and leave the plane.

Even though the airline bumped her, they refused to rebook her on a different flight that day, so she had to spend the night with relatives.

I’m torn on this issue – obviously, airline staff are not trained physicians, so they have no way of making a 100% accurate judgment on our health. However, if they notice someone with flu-like symptoms, I’d be quite happy if they asked that passenger some more questions. Throwing someone off a flight just because they are puking does not seem very fair though.

What do you think? Should airlines abandon passengers with (swine) flu like symptoms?

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Talking Travel with Step Back from the Baggage Claim, Jason Barger

by Jamie Rhein on

Jason Barger already knew a fair amount about people before he headed off his 7-day, 7-airport travel spree to do nothing but watch them interact. He’d spent many a spring break leading adolescents and adults on house-building ventures in Mexico, a trip that took him through various airports with a band of travelers of all ages, for example.

Wanting more fodder to further develop his ideas about airport behavior and what it says about humanity, he decided to airport hop logging thousands of miles and observations as he zig zagged across the U.S. While he watched people either shine with behavior that would make Mom proud –or in such a way that if they were a piece of luggage no one would claim them, Barger honed his ideas about how the airport is a perfect metaphor for modern day life.

The result was Step Back from the Baggage Claim, a book that Barger hopes people will leave on a bench somewhere for someone else to pick up once they’re done reading it. The result of passing the book along will be that people will think about how they interact as they move through their day.

Ever since I read Barger’s book, I’ve made my own observations about airport interactions. It does seem he’s onto something. Over the past months since his book came out, gaining steam through venues like the Washington Post and ABC News, I’ve kept up with Barger’s efforts. Yesterday, there was a post on his new video.

Today is a Talking Travel interview with questions Barger answered through e-mail in between a trip to the Dominican Republic to help with a house-building effort there. If you are looking for a tasty bite to eat that’s not expensive while passing through an airport, Barger has a suggestion.

With Thanksgiving travel rapidly approaching, listening to Barger’s advice to step back from the baggage claim is not a bad idea.

Now that people know that you’ve written a book about airplane and airport behavior, do you feel like the “Dear Abby” of travel? Does everyone have a story to tell you and want advice?

It has been fascinating to see that “everyone has a story”. Also, because the airport metaphor has been so highly relatable, people are connecting with it in profound ways.

2. What surprised you the most about your airport hopping experience? Something you didn’t expect to find out?

That we’re on ‘Autopilot’. I had the perception that people were either experiencing a real ‘high’ and excited about where they were headed or a real ‘low’ and miserable about their travels. However, what I observed was that the majority of us look like we’re walking around on ‘Autopilot’ – we’re going through the motions, almost as if we’re in a trance. This was a powerful image for our everyday lives – are we truly alive as we move through our routines? How can we be more awake as we travel from point A to B in life?

3. Have you noticed any connection between how people dress and the airport/airplane experience? Does dress for success work?

Hard to make generalizations on this one, but certainly an indicator of how a person is ‘entering’ the airport environment. Some are laid back and comfortable and some you can tell are all business.

4 Do you think it’s possible that very nice, sane, considerate people actually turn into jerks at the airport? If so, why? Is it catching?


Yes, for some reason it appears that the airport is a space in the world where some people alter their normal behaviors. I choose to believe that people are good and want to be kind to others, but it appears that the stresses and uncertainty of the airport environment often brings out the worst in people.

5. Have you ever seen Improv Everywhere’s stunt “Welcome Back?” where In case you haven’t. Here’s the link. http://www.youtube.com/watch?v=Hjej2V_yh5k (In this video, actors meet people at the airport with signs, flowers, balloons and applause to welcome them home. They find people to welcome based on the names scrawled on signs that drivers hold–those who are at the airport to pick someone specific up.)

Wonderful. It is amazing what positive ripples it sends to everyone in the area when others feel ‘welcomed’. It reminds me of a time years ago when I went to the airport with some friends of mine to pick up another friend coming home. We dressed in suits as if we were secret service and ushered the person off the plane. It got a great response from all!

Okay, here are some quick airport questions. They can be about ANY airport, not just the ones you chose for the book.

6. Which airport has the coolest feature and what is it?

Detroit’s ‘cosmic tunnel’. It is a great deviation from the norm. see this blog entry for specifics http://www.tripso.com/today/wow-that-was-cool-a-trip-through-detroits-cosmic-airport-tunnel/

7. Which one is the most comfortable for hanging out?

Seattle. I love the Seattle airport. Beautiful high glass windows looking out on Mount Rainer, thoughtful seating arrangements, variety of creative eating options, and just a well thought out design contribute in positive ways to the atmosphere.

8. Which airport has the best personality, if airports have different personalities?

Seattle for the laid back pacific northwest charm and Minneapolis for it’s classy Midwest warmth.

9 . Which airport seemed to foster anxiety?

Miami. Lots of construction, limited seating and food options, and clusters of people add to the normal airport tensions.

10. What airport has the best food find. What is it?


The Quiznos’ pre-made Italian sub that you can find at a Quiznos ‘to go’ kiosk in many airports is one of the better pre-made sandwiches I’ve ever had.

11. Name three airports you have not been to that you would like to if you had the chance?

Johannesburg, South Africa. Albuquerque, New Mexico. Tokyo, Japan.

12. And one more– Based on what you’ve observed from airport and airplane behavior, is there any hope for humanity? Any hope at all? Any?

Absolutely. We all share in the creation of today. We all contribute to each moment based on the spirit we choose to put out into the world. We can begin to ‘Change the World’ by bringing more gratitude and compassion to life in the seemingly insignificant daily moments – such as at the airport. Step Back from the Baggage Claim: Change the world, start at the Airport!

Plane hits pig on runway and passengers panic

by Jamie Rhein on

It wasn’t a wolf’s huffing and puffing that led to the demise of a pig on the runway at the Harare International Airport in Zimbabwe last Tuesday. Nope, it was a MA60 60-seater attempting to take off. The wild bush pig may or may not have seen the Air Zimbabwe plane coming. But, come it did.

Poor pig. Poor plane. Poor passengers–and poor flight attendant who had to yell, “‘Evacuate!'” after the damaged plane ended up off the runway with dust and smoke filling the cabin.

That’s not the worst of it.

When the panicked passengers and crew tried to escape using the plane’s emergency exit doors, they couldn’t go out one of them. It was jammed. As if that wasn’t bad enough, once they managed to wrestle the plane’s main door open with a mighty effort, two passengers were hurt when they fell into a ditch as they scrambled away from the plane. Because this mishap happened at night, the ditch wasn’t easily visible in the dark.

There’s more. The emergency rescue team didn’t show up for five minutes after the crash because the secret police beat them to the plane. Instead of offering assistance, the police’s main concern was arresting two passengers who were taking pictures.

That’s not all. It took an hour for the 37 passengers to be given water and five hours for them to be allowed to leave the airport. Friends and relatives, who came to the airport after finding out about the accident via cell phone calls from people on the plane, were not told any details about what had happened or given access to the passengers.

Along with reading like a bizarre slapstick story, this pig-on-the-runway-makes-mayhem tale is a good reminder that no matter how bad a flight might seem, it could be worse. [The Times]