London City Airport Is Creating The Ultimate Streamlined Passenger Experience

by Libby Zay on

Have you ever wished you could use one smartphone application to bring up your boarding pass, track your luggage in real-time, use a map to find your airport gate and step into a pre-booked curbside taxi? According to a report by the BBC, the possibility isn’t too far off – in fact, a technology is in the early stages of testing at London City Airport.

The concept behind the technology is what’s called the “Internet of Things,” which in essence allows a variety of devices or machines to communicate with each other. So long as these individual objects can connect to the Internet, it’s feasible that an overarching platform could allow them to communicate with one another, and in turn relay that information to people. Not only will this create a better overall user experience at the airport, but if you find yourself getting held up on the way to your gate and missing your plane, your luggage won’t be boarded. Saving travelers from hassles is as simple as that!

“Everything that’s uncomfortable, inconvenient or just a pain in the neck about traveling, we’re trying to turn into a more pleasurable experience,” Robin Daniels, a representative from Living PlanIt, the tech company leading the project at the airport, told the BBC. Although this machine-to-machine communication is still in development, we’re hoping this streamlined experience catches on at all airports soon.

[Photo credit: Flickr user ​johnno_oz]

For Your Health, End The Layover Laziness

by Megan Fernandez on

What do you do on layovers? Nap? Catch up on email? Mindlessly watch some sports without any rooting interest? Christopher Berger, a physiologist, has a better idea.

It’s simple. Stand up. Walk away from the gate. Heck, leave the premises if you have at least three or four hours. There’s no rule that says you have to spend the layover inside the airport. Baltimore has a fitness trail encircling the airport grounds (and it’s not the only one with a walking path). So what if it’s not the most scenic stroll of your life? “Anything is better than eating fast food and waiting for your flight to show,” Berger says.

Berger, chair of the American College of Sports Medicine’s Task Force on Healthy Air Travel, is on a mission against the sedentary airport lifestyle. He understands that people on vacation might want to chill; he’s not above vegging out in a gate area from time to time himself. But for frequent business travelers with a fitness regimen at home, falling out of the routine quickly takes a toll. “If you travel a lot, this is a big deal,” he says. “You can’t let yourself be that deconditioned. You have to have a plan if you travel at least once a week. It’s worth talking about.”A plan is as easy as packing a pair of lightweight walking shoes and taking a brisk stroll around the airport. Check out the public art, the chapel, the yoga room or services you might not expect to find, like medical clinics offering immunizations and air-sickness medicine. You might not need to see a doctor, but it’s interesting to explore.

Since 2007, Berger has done much of this himself conducting a study of fitness opportunities at every major U.S. hub airport. He has flown 488 times, including 100 cross-country trips. The research is complete, and he expects to release the findings this summer – and eventually convince airports to make it easier to burn calories on a layover without sprinting to catch a connecting flight.

The return of airport lockers would go a long way toward freeing travelers from the gate area. “Airports needs to be willing for you to drop off your bag.” he says. “But post-September 11, people don’t like unattended bags at airports.” And in the wake of the Boston bombings, Berger’s not expecting an attitude shift anytime soon. In the meantime, he recommends checking to see if your airline loyalty program babysits luggage.

If you can check bags and carry on just a backpack, you can become as mobile as Berger is on layovers. Unlike most travelers, he’s not paranoid about leaving the terminal if he has at least three hours (and he has never missed a flight when doing so), especially in cities with an airport light rail station. In Salt Lake City, you can get in a round of golf at a course adjacent to the airport.

Minneapolis’s airport is a favorite for a layover field trip. “Out of the airplane, you can be at the light rail in under 15 minutes, and that runs every 10 to 15 minutes. I’d say within 45 minutes you can be downtown. It’s totally walkable, flat, well laid out, pedestrian paths all over the place,” he says. “There are parks you can go to. Just lay in the sun, get some fresh air. Budget 45 minutes or so to get back. I’ve done it in three hours.”

He has a trick for a speedy return: Use the terminal likely to have the shortest TSA security line. Forget about the terminal with the airline that has a hub there. For instance, in Atlanta, don’t go through Delta’s terminal. Return through the one serving US Airways and Air Tran. “You can bet dollars to donuts that line won’t be as long,” Berger says. However, do your homework to make sure you can walk from your entry terminal to your gate. At Washington National, for instance, changing terminals can require a bus ride, negating the time savings.

Berger hopes airports will move in this direction for the sake of competition, if nothing else. And he believes the strategy is best suited for big airports in the middle of the country. “In West Coast or East Coast cities, no one changes planes except for international flights,” he says. “It doesn’t work as conceptually as it does at a place like Dallas or Denver or Atlanta.”

Don’t overlook full-service hotels near airports for fitness amenities, too, especially if it’s raining and you can’t go outside. Many offer day passes to their gym and swimming pool, Berger says, and are easily accessible by light rail or shuttle from the airport.

Simply bypassing the tram between terminals and walking – which isn’t always as far as you might imagine – marks baby steps toward breaking the habit of layover laziness.

“It’s not going to turn you into a marathon runner,” Berger says. “But you’re expending something in the way of calories.”

Via the New York Times

[Photo credits: Flickr users Dogpong and Moominmolly]

UK Passenger Jet Barely Misses UFO

by Chris Owen on

They were on their final approach to Scotland’s Glasgow airport when an unidentified object passed within 300 feet of the Airbus A320 passenger jet. “Er yeah we just had something pass underneath us quite close [1255:30] and nothing on TCAS have you got anything on in our area” said the pilot to Glasgow tower, reports the BBC.

The TCAS’ of which the pilot mentions is the A320’s Traffic Collision Avoidance System, which communicates with other aircraft, several times per second, alerting two aircraft that are dangerously close to each other. The system was silent as the A320 was preparing to land, in clear conditions, at an altitude of about 4,000 feet. It was then that the pilot and non-flying pilot saw an object about 300 feet (100 meters) ahead.

Described as “blue and yellow or silver in color with a small frontal area, but ‘bigger than a balloon,’ the object moved quickly and came so close to the A320 that the pilot filed a near-miss report with authorities.Glasgow air traffic control said that while there were no other objects in the area of the A320 at the time, they did have an “unidentified track history” 1.3 nautical miles east of the A320’s position 28 seconds earlier.

Not likely another aircraft, glider, hang-glider, para-motor, para-glider, hot-air balloon or helicopter – all of which would have shown up on radar. The object is still unidentified.

Here is animation of the event, as it unfolded:

[Photo credit – Flickr user by sebsphotos]

The Secret Lives Of Congressional Air Travelers

by Libby Zay on

We here at Gadling have been closely following how furloughs have affected air traffic controllers, and subsequently how backed up airports got when flight delays started cascading across the country. But we were also surprised when Congress voted to reverse these cuts – and like many others who loudly voiced their opinions online, we wondered who, exactly, is benefiting from the decision.

It seems Bloomberg Businessweek has found the answer, claiming lawmakers aren’t pampering wealthy business travelers, but instead catering to their own needs. “There is no more pampered class of air traveler than members of Congress,” the news outlet writes, detailing how our representatives have their own special parking spaces at Washington’s Reagan National Airport. This “freebie” ends up costing the Metropolitan Washington Airport Authority nearly $739K in foregone revenue each year.

Of course, that’s not the only perk lawmakers get at the airport. Businessweek is reporting they also never have to worry about rushing to catch a shuttle out of town because airlines allow them to simultaneously book multiple flights in the event the lawmaker is late or a flight gets canceled. This means they can get booked on the 6, 7, 8 and 9 p.m. flights without having to incur the fees the rest of us would for the luxury.

Many lawmakers fly frequently, and it’s not just back and forth from Washington to their districts. In some cases, they’ve been known to jet set around the world at taxpayer expense, as is the case with Democratic Representative Sheila Jackson Lee of Texas, who racked up $23,646 on an around-the-world trip in February. So although we’re happy things are less congested at airports, we’re wondering if the rush to get things squared away was necessary – or if lawmakers just wanted to make sure they got home at a good hour.

[Photo credit: Flickr user ​Telstar Logistics]

How To Deal With The Ridiculous New Airline Change Fees

by Grant Martin on

The big news in the travel industry this week was that United and US Airways raised the cost of changing tickets from $150 to $200. This means that if you need to change your ticket for any reason prior to departure, whether you got stuck in traffic on the way to the airport or your pet goldfish died, you’re going to have to pay a little bit more.

Gouging? Probably. Expected? Definitely. As airline prices continue their slow appreciation over the years decouple from the actual inflation rate, they’re turning to more and more ancillary fees in order to gain revenue. We saw it in baggage fees and in-fight meals and entertainment. Ticketing fees were bound to increase.

Rather than get angry about the fees, let’s focus on moving forward. Change fees only apply when you need to change your ticket, so the first thing that passengers can try to do is book the right ticket. A little-known rule when purchasing tickets is that the airlines have to give passengers 24 hours to cancel or change a reservation. At American Airlines you can put a ticket on hold until midnight the next day. United will let you cancel a reservation at no charge within 24 hours. And online travel agents like Orbitz and Expedia will cancel most reservations within 24 hours if you call their customer support and carefully draw out your complaint.How does holding or canceling a reservation empower a passenger? It lets you find the right ticket, book it, think about your schedule over night and finalize your itinerary. Not a week goes by when I don’t have one or two tickets on hold at AA.com – it’s both a failsafe and a backup if the price changes the next day.

Once booked, it behooves a traveler to know your schedule. We’re in an era of ultra-long security lines, mergers and sequester delays, so plan ahead and get to the airport early. On the flip side of that equation, if the airline is delayed because of bad weather or a mechanical issue, the leverage transfers to the passenger. Take a look at the departures board and try to get on an alternate flight on the same airline. Usually the passenger change fee is waived if the airline is experiencing irregular operations (IRROPS).

In the worst case when you actually do miss your flight, your options are fairly limited, but a little known rule that is still in effect on some airlines might save you some time. Called the flat tire rule, this loophole might let you change your itinerary to a later departing flight at little or no cost – but you have to know how to frame your complaint. Consumer writer Chris Elliott has a series of great articles on the topic, which varies by airline. You can read the thorough reporting here.

As with most changes to ancillary fee pricing, it’s important to note that these changes only apply to everyday travelers on deeply discounted tickets. One could logically get around these fees by purchasing semi flexible or fully refundable fares, or by reaching the top tiers of an airline’s elite program. But 95% of passengers won’t have the time or financial means to make this investment, especially when fully flexible fares are often 2-3 times the cost of an economy ticket.

Unfortunately, your best bet to avoid change fees lies in carefully planning your itinerary and executing on the day of departure. In the worst case, you’ll get to the airport a couple of hours early and will need to visit the pretzel counter at Auntie Annies.

[Photo Credit: Flickr user dykstranet]