TSA talks travel security in advance holidays

This coming weekend marks the beginning of the holiday travel season and travel security is in the spotlight. With more than 23 million passengers expected at the nation’s airports, the federal Transportation Security Administration (TSA) is showcasing some major changes to airline security.

“TSA has implemented risk-based procedures to further strengthen security while improving the passenger experience whenever possible,” said TSA Administrator John S. Pistole in a statement. “We are prepared this holiday season to keep passengers safe as they travel to see their loved ones.”

Bringing Baby On Board gets easier
Already in place, kids 12 and younger won’t need to take off their shoes at the screening check points.

“Children themselves, of course, are not terrorists. But we also know that they can be used by terrorists to do bad things, which we’ve seen overseas,” TSA chief John Pistole told Fox News.

Should there be a problem scanning a child, they will be allowed to pass through several times or be checked with trace detection methods, all in consultation with a parent or guardian.

“This is all about risk mitigation, risk management. It’s not risk elimination,” Pistole emphasized, noting that kids are low risk compared adults like the shoe bomber who tried to bring down a jet over the Atlantic a decade ago.

No more peeping TSA officers
Also in place now, in anticipation of the holiday season and in response to complaints, half of the full body scanners are now using new software that replaces the detailed outline of the body with a generic image. Called Advance Imaging Technology (AIT), the technology increases the efficiency of the screening process, is safe for all travelers, and passengers see the same image TSA officers see.

Be careful who you complain to though
In a pilot program at Boston Logan International and Detroit Metropolitan Wayne County airports, Behavior Detection Officers have casual conversations with travelers to determine if the traveler should be referred for additional screening at the checkpoint.

Nothing to hide? You might pass through security quicker
Another pilot program prescreens travelers who volunteer information about themselves prior to flying in order to potentially expedite the screening experience. Currently being tested in Atlanta, Detroit, Miami and Dallas/Fort Worth, TSA plans to expand this program to McCarran International, Minneapolis St. Paul International and Los Angeles International airports in the coming months.

Along the same lines but a bit more intense, TSA has designed a new program to expedite screening for airline pilots through positive identification verification, which is currently being tested at Seattle-Tacoma International, Minneapolis-St. Paul International, Chicago O’Hare International, Miami International and Washington Dulles International airports.

“If You See Something, Say Something.”
Not a change but important, TSA reminds travelers to be on guard during the holiday travel season by reporting suspicious activity.

Flickr photo by Inha Leex Hale


New travel alert tool helps passengers get the seats they want, even on sold out flights

Expertflyer, a company that gives travelers information so that they can get the best possible airline tickets, is offering a free feature to travelers who want to change their seat or who are trying to get onto a sold out flight. To take advantage of the tool, called “Seat Alerts”, travelers create a free account on the ExpertFlyer website where they can setup an alert to be notified when the seat they want becomes available. This can be helpful for passengers who find themselves stuck with a ticket for the dreaded “middle seat” or who are having trouble getting onto a sold out flight.

Usually, airlines require flyers to have a ticket and will only change a passenger’s seat to another “unoccupied” seat. Travelers also usually have to wait until boarding time to find out if the seat they want becomes available. With “Seat Alerts”, travelers no longer have to wait and can switch their seat online once they receive a notification via text or e-mail.

The free feature allows travelers to maintain one active Seat Alert at a time. Additional alerts can be purchased for $0.99, and ExpertFlyer paid subscribers will be able to post several alerts at one time.

For more information, click here.

Trekkers stranded in Lukla, Nepal again

Bad weather in the Himalayas has left many travelers stranded in a remote village in Nepal this past weekend, stretching supplies and accommodations to the limit. Fortunately, improving conditions allowed for many of them to be evacuated yesterday, with those remaining are expected to return to Kathmandu today.

Last week, heavy fog and rain descended on Lukla, a small village located at 9383 feet in the Himalayas. The village has one of the few airports in the region and serves as the main gateway for adventure travelers and climbers headed to Mt. Everest and other major peaks. That airport is considered to be amongst the most dangerous in the world during the best of conditions, and the heavy fog grounded all incoming and outgoing traffic starting on October 31st. With no planes getting in or out, trekkers completing their hikes were left stranded, and by the weekend, nearly 2000 people were stuck in the mountain town.

The fog and rain finally lifted yesterday, allowing aircraft to start shuttling trekkers out of the mountains at last, but the final groups weren’t expected to be airlifted until today. Other travelers elected to continue their hike on to the village of Jiri, a four day journey that would allow them to return to Kathmandu via bus and thereby avoid any further weather delays.

This is the second year in a row that the weather has left travelers stranded in Lukla. In November of last year thick fog prevented planes from getting in and out of the town as well, forcing the Nepali army to eventually use helicopters to facilitate the evacuation process. Fall in the Himalaya is a popular time for trekking, but the weather can be a bit unpredictable as the region transitions from the summer monsoons to the clear, cold of winter.

Having visited Lukla in the spring of 2010, it boggles my mind to think that there were more than 2000 people stranded there. The town is meant to be a brief stop over for those coming and going from Everest, and really isn’t set-up to accommodate that many visitors at one time. Judging from the reports, it seems everyone made it through just fine, but I’m sure there were some cramped quarters and cozy accommodations for a few days.

Whoa. My Travelblog is Evidence.


On Monday, September 22nd, 2008, I boarded a flight for JFK. I’d been invited to cover Conde Nast Traveler’s World Savers Congress on Twitter and CNT was picking up the tab. They’d booked my ticket, airport limo, and a shoebox room right off Times Square. Wendy Perrin had invited me to dinner; I was starry eyed over the whole thing. It’s a pretty fancy day for an independent blogger when Conde Nast Traveler calls and wants to fly you out for an event. I was psyched.

Then my plane broke, and I didn’t get to have dinner with Wendy Perrin, and that bummed me out a lot. I did get to be one of the first people to tweet about an airline emergency, a status that has earned me exactly…. nothing. I wrote a blog post about the landing that a lot of people read — it got linked to from local newspapers and aviation blogs. Later, I learned that one of the passengers, Jewel Thomas, filed a lawsuit against American Airlines:

Thomas said that after the cabin lights went out, passengers were told to prepare for a rough landing at O’Hare, and that many began to pray. She said she was terrified and called her children on her cell phone, leaving messages saying she loved them.

About six months ago, I got a phone call from the law firm that’s representing American Airlines in the lawsuit. And on November 1, 2011, I attended a deposition. I answered a lot of questions about what, exactly, I saw happen when the plane was diverted to O’Hare.

It was nearly three years ago; there’s a lot I don’t remember. I didn’t remember, for example, that there had been firemen on the plane until the lawyer showed me a picture I’d taken. He passed over a print out of the blog post I’d written that day, comments and all. It was kind of weird to see that little post that I’d scribbled on the continuation flight from O’Hare to JFK handed back to me in this context.

You’d think I’d remember that, right? I didn’t. I also didn’t remember much about the people in my row — I was in an exit row at a window seat. I have zero recollection of people crying, praying, or making phone calls to their loved ones. I don’t remember what I did on the flight, not at all. What did I remember? Something big happened, right?

I remember a landing that was nowhere near as bad as a typical landing at Vienna, Austria’s perpetually windy airport. I remember a shift in realization that, oh, all those emergency vehicles racing this way? They’re for my plane! I remember the guy in the blue jumpsuit — in the terminal he patted me on the shoulder, very kindly, after I told him what had happened. I remember the smiling face of the woman on the grass at O’Hare. I remember that the cabin got very hot, and I remembered a woman walking her cooing baby in the aisle. I remember the stewardess on the replacement flight bringing me a couple of bottles of scotch, which I stowed in my backpack and drank later at my hotel. I remember buying a sandwich from a deli just a few doors from my hotel. When I walked in, two enormous African American guys in big blocky specs were playing chess and they were wildly friendly. They asked me where I was from and when I told them, one of them, the guy in a white track suit, responded, “Damn, girl, what are you doing all the way out THERE!?” as though I was his cousin and had moved too far away.

I hate to fly, though over the past three years I’ve become more relaxed on a plane. I still get green pretty easily, a little turbulence will cause me to break out into a sweat and wish I’d chosen an narrower obsession, one with rail travel, perhaps. Coach aggravates me to no end. I can’t get comfortable enough to sleep, and I’m a pacer, I get up and walk to the lav very frequently. I think it’s because I’m nervous.

There were two points that the lawyer for the plaintiffs — they’re plural, I learned today — seemed to be trying to lock down. The first was that perhaps I’d somehow just missed what was going on around me. I wasn’t paying attention. Passengers may have been praying or crying or making phone calls to their loved ones on the ground and I just didn’t notice it.

The other was that I’m somehow biased positively towards air travel because I’m a travel writer. At this point, I really had to try hard not to laugh. “Would you say it’s your job to promote tourism and travel?” I had to think about that. I suppose so, but I’ve also written about seasickness and the tragedies of history and just recently about how I had to haul myself across the planet in a blaze of fever. The premise that I just might be a booster for the airlines — well, it’s not fair, really, the lawyer doesn’t exactly know me.

“Flying,” I said, “is a necessary evil. If I could take the train everywhere, I would.”

I don’t watch the lawyer shows anymore, so I’m not exactly sure what happens next. I know I’ll get a copy of my deposition and I’ll probably read it over and think, “Oh, did I really say that?” Still, I stand by my potentially poorly observed and possibly pro-airline biased story: You’ve been in worse landings. And when a pilot puts a broken plane on the ground and everyone walks away, well, I’m all for that. Though I kind of want my New York dinner with Wendy Perrin. I feel like I got cheated out of that.

Photo credit: Pam Mandel. I took it while walking from the plane to the shuttle they’d brought to bring us to the terminal.

Marriott Courtyard unveils new lobby concept, rolls out displays in airports across the country

Courtyard by Marriott has recently begun rolling out improvements to their popular brand. In July, we told you about improvements to their food service model through a their new “Bistro” concept. Now, the brand is rolling out newly-renovated lobbies and has chosen a fitting place for the concept to make its debut – airports.

[Check out this page, on where to find the Lobby Zone displays.]

Popular amongst business travelers and families alike, Courtyard drew loyal fans for their full, hot breakfast buffets. But as the average traveler evolved, hotel executives realized that the area taken up by the breakfast buffet went unused for a good portion of the day. As part of the redesign, the brand re-invented their food service model, transforming the buffet and lobby areas into “bistros” with a quick casual vibe, and re-invented their lobby to match.

The new lobbies include laptop friendly stations with multiple outlets and a giant touchscreen TV where travelers can look up the weather, news and local attractions to help them with their stay. The more modern decor caters to younger and more tech-savvy travelers as well.
%Gallery-138489%We asked Janis Milham, vice president and global brand manager for Courtyard by Marriott, a few questions about the new renovations:

Does the new lobby concept indicate a new type of traveler to your brand, a modernization of the property, or a bit of both?

The redesign of the lobby and public space environment wasn’t simply modernization for the sake of modernization. It was modernization that was informed by evolving guest needs and their desire for a more flexible space to work and relax, as well as their desire for a variety of food and beverage options in both the morning and evening.

Are there any other advancements to the hotels we can be expecting in the coming months?

We’ve recently unveiled the new and exciting GoBoard® 4.0 [which] now provides guests with immediate access to detailed flight departure and arrival information for all local airports and allows guests to send directions to local area restaurants and attractions from the GoBoard® directly to their smart phones.

How did your team design the new concept – what was the thought process behind the change?

We based our design on extensive customer feedback and enlisted the San Francisco-based design firm, IDEO, to create a totally new lobby experience that makes it easy to work, plug-in, socialize and relax.

When can we expect these new lobbies to be rolled out to all hotels? How many are open now?

We currently have over 800 Courtyard hotels in North America, and more than 50% of them will feature the redesigned lobby by the end of the year. We expect that over 90% of our hotels will have the new lobby and public space design by the end of 2013.

Where can travelers find these lobby concepts to test out?

[T]ravelers at Phoenix Terminal 4, Houston Terminal E, near Gate 19, and Baltimore/Washington Concourse A now have an oasis to recharge their devices and their energy before boarding.These are accessible through December 16.

Have you experienced the new lobby concept for yourself? What do you think? Weigh in with your comments, below.