Air travel issues promote travel by rail and ship

As security concerns, luggage problems, fuel surcharges, crowded airports and high prices for air travel continue, some travelers are choosing other ways to get where they want to go. Rather than stay home or cancel travel plans, many travelers are looking at train or bus transportation or cruise vacations at a port they can drive to rather than flying.

Amtrak reports business is good. February marked 16 consecutive months of ridership growth and was the best February on record with 1,099,010 passengers.

“The ridership increase shows the continued popularity of rail travel and the need for continued investment in passenger rail service” said Amtrak President and CEO Joe Boardman.

Instead of booking a flight, standing in security lines at the airport, running to catch a connecting flight, then getting to the hotel at their destination, a growing number of travelers are choosing a cruise vacation.

The all-inclusive nature of a cruise combined with easy access by car, rail or bus to local home-ports spread around the U.S. is allowing travelers to skip the airport, hotel and/or rental car altogether.”Even as economies around the world are experiencing financial woes, industry statistics indicate just under 11 million people enjoyed a vacation at sea last year. It could be because one price covers just about everything compared to land vacations where travelers are faced with added expenses such as hotel rooms, valet parking, transportation, buying tickets for entertainment and restaurant expenses.” says Rebecca Kelley from Huliq.com.

She has a point. Once paid, the price of a cruise booking represents is an average of between 70 and 85% of the total vacation cost, that price when vacation is over and you are back home paying the bills.

Variables
such as cash to spend in the ship’s casino or ashore, on-board services like spa treatments, shore excursions, alcoholic beverages or gift shop purchases make up the difference. But with $0 for airfare, $0 for hotels and $0 for food, those three items alone can add up fast and make a cruise vacation a bargain. If not a bargain, at least you know how much the total price will be before vacation, not after when the credit card bills come tumbling in.

On the ease-of-travel scale, air travel issues have travelers scrambling for flights when increasingly more frequent schedule disruptions occur, while cruise passengers who can drive to the port could care less. Even with the high price of gas, driving is often the most economical way to go. Still, it is hard to drive from New York to London so flying may be inevitable. One way, anyway. Many travelers are flying to or from Europe from the U.S. then sailing back.

Called either TransAtlantic sailings like those done on Cunard Line’s Queen Mary 2 or Repositioning Cruises that many lines do, a ship sails one-way to or from Europe. Queen Mary 2 does it all the time, others make the crossing seasonally and often include ports of call along the way.

If you have the time to take 6 to 14 days on a ship instead of 6 or 14 hours (with disruptions) in the air, sailing can be a great way to go.

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SkyWork launches Bern-London route with iPads

Today SkyWork, a small Swiss airline, launches service between Bern-Belp and London City. SkyWork will be the only airline connecting the two cities with a direct service. London will join a short list of destinations in the SkyWork summer schedule stable: Barcelona, Berlin, Elba, Hamburg, Ibiza, and Palma de Mallorca.

There are a number of small airlines in the Alpine region flying short-haul routes across western and central Europe, including Baboo and Air Alps. But only SkyWork among these–and, as far as I can tell, among airlines in general–offers iPads for passengers to use during flight. User reviews of the SkyWork iPads suggests that passengers can look forward to browsing apps devoted to news, destinations guides, and games. Bern-London fares start at €59 each way.

SkyWork recently announced its expansion plans for next winter. The airline will fly to Amsterdam, Belgrade, Budapest, Madrid, Rome, and Vienna from Bern-Belp beginning as early as September. Here’s hoping the airline will continue to provide iPads for passengers during flights as it expands.

Check out Gadling’s Switzerland coverage.

[Image: Flickr | edwin.11]

LAX Theme Building restaurant gets top honors


Encounter Restaurant
, housed in Los Angeles iconic Theme Building was named a top spot on the list of best airport restaurants by Frommers.com recently.

Frommers.com placed the airport restaurant on its list of top ten favorite list calling it, “… a 1960s Star Trek set gone Technicolor, serving ‘art-food’ (American classics in oddball visual arrangements) that’s simultaneously hip and kid-friendly.” when asked by USAToday.

But Frommer’s is just the latest in a string of high rankings for Encounter.
Esquire.com placed Encounter on its list of Ten Best Airport Restaurants in the World. Esquire, whose list includes One Flew South at Atlanta’s Hartsfield-Jackson airport and Piquillo at JFK added “With its Star Trek-meets-Austin Powers decor (not to mention menu) and a lighting design by former Disney Imagineers, this recently refurbished restaurant has to be seen to be believed.”

Food and Wine has also given Encounter the nod, including it on its “Ultimate Airport Dining Survival Guide: Best Airport Restaurants noting “It’s home to this space-age restaurant, known for 360-degree views, stylings stolen from The Jetsons and California-style dishes like organic salads and mushroom ravioli with grilled asparagus”

The 50-year-old landmark LAX Theme Building, recently finished a three-year, $12.3-million renovation, which included a unique seismic retrofit involving the installation of a rooftop Tuned Mass Damper (TMD) containing 600 tons of steel (equivalent to the weight of two Boeing 747s), which was the first time in the U.S. that a TMD was installed at the top of a building.

The restaurant was created and is operated by a joint-venture partnership between Delaware North Companies Travel Hospitality Services, Inc. and Connie Bass, a Los Angeles entrepreneur and operator of the Ultimate Symphony Event Planners, a full-service event planning and gourmet catering service, and Cookies By Connie #1. As Director of Outside Sales and Marketing for the Encounter Restaurant she is responsible for local marketing efforts, community outreach and media relations. As a side dish, the Los Angeles native positions the restaurant as an entity for airport travelers, as well as for the diverse communities surrounding the airport.

Encounter’s hours are: Lunch from 11:00 a.m. to 4:00 p.m., 7 days a week. Dinner: Monday, Tuesday, Wednesday 4:00 p.m. to 9:00 p.m. and Thursday, Friday, Saturday, Sunday, 4:00 p.m. to 9:30 p.m. The observation deck is open to the public on Saturday and Sunday from 8:00 a.m. to 5:00 p.m. It is located at 209 World Way at LAX. For more information and reservations, call 310-215-5151.

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Baggage problems irk one-third of travelers says new study

Have you ever had baggage problems when flying? Lost, misplaced, damaged in some way? Did it make you mad? If so, you are not alone. A new study shows that baggage problems irk over one-third of travelers. 34% of all air passengers have experienced baggage-related delays when checking in, depositing or picking up bags on their most recent flight.

The study was commissioned by Amadeus, the Global Distribution System used by many travel agencies, composed by Norm Rose of Travel Tech Consulting and says new technology can help. It details three key “passenger pain points” in the airport experience; Baggage, Delayed or Canceled flights, and Time Delays at check-in and security.

Called “Navigating the Airport of Tomorrow” the study suggests that adopting technology can help solve some of the problems too.
The report found that 18 in every 100 passengers had experienced a delayed or canceled flight during their last travel experience. Ten percent of passengers complained that they had not received “relevant and real-time information.”

The survey found that at 43%, “disruption management” ranked as the single most important area where travelers would like to see improvement.

Just under 40% of travelers said they would “adopt services that delivered real-time information to their mobile devices on flight and baggage status, as well as directions at the airport.”

A third of respondents require greater self-service options, including the ability to purchase additional services at airport kiosks and self-tagging options for luggage.

The survey found that these problems translate into negative perceptions of the carriers. If customers are made to wait in line for longer than 30 minutes to check-in, their perception of the airline swings negatively by 10%.

New, emerging technologies can help too such as one-touch check-in and progress tracking, permanent luggage tag technology that enables bag tracking through the airport, onto the airplane and off again at the final destination and roaming agents with iPad-like computers to provide information to passengers.

Flickr photo by tttallis

Vegetarian passenger tosses meat at flight attendant

One of the simple truths about air travel is that the food is usually somewhere between sub-par and awful. Sure, there are exceptions, but these are unlikely oases in a desert of damp sodium-rich indelicacies. Unless you are posted up in first class on Singapore Air eating pan-seared Chilean bass in bouillabaisse broth with capsicum confit and zucchini pasta or one of their many other haute options, you will likely be eating a mass-produced goo concocted by scientists rather than chefs.

It seems a brief food revolt began and subsequently ended on a Continental Airlines flight from the Dominican Republic yesterday. According to MSNBC, the flight was bound for Newark, and a vegetarian passenger was served a meat dish that offended her greatly. Instead of politely returning the meal, disgust consumed her. She tossed the meaty tray at a flight attendant in a display of disorderly resentment. Upon landing, the port authority greeted the plane, but the flight attendant declined to press charges.

flickr image via mr wabu