Travel photographs: which reality would you rather see?

by Tom Johansmeyer on

I got a good chuckle out of a story on Business Insider yesterday, “Here’s Why You Should Never Trust the Photos Hotels Post Online.” The accompanying slide show offers shots of a dozen hotels side by side, so you can see what’s marketing hype and what is severe reality. In a way, it’s shocking, but cynics out there are likely to concede that they aren’t surprised by the stark contrast in the photos.

So, this creates a real problem for travel bloggers. We go out with the goal of producing solid content, and that includes making it visually appealing. On the other hand, not all of us (me, specifically) are terribly handy with a camera. The result is a tough choice: do I go with the beautiful and give a property the chance to put its best foot forward, or do I expose them to the horrible risk associated with my caffeine- and nicotine-induced shakes? I guess a third option is to mix in both and identify clearly who’s responsible for what, but that could look awkward, too.

I’m genuinely curious: what do you think? Do you value the aesthetically pleasing, knowing that it’s designed to be exactly that? Or, do you prefer the harsh truth, even if that truth is colored by a gap in photographic skills? Leave a comment below to let us know. Thanks!

[photo by e53 via Flickr]

Browsing Facebook & Twitter on the road? Don’t get hacked.

by Grant Martin on

Unsecured wireless networks have always been a danger for traveling technophiles — the data that we transfer through open spaces can always be intercepted and decrypted by wandering spies, including bank accounts, passwords and heaps of other sensitive information. That’s why most people refrain from logging into private websites while in public places.

With the proliferation of social media in today’s mainstream culture, however, many are concerned about the privacy of those accounts in public places. It used to be that the relative difficulty of hacking a Facebook account versus a bank account meant that most people felt safe using social media at a neighborhood cafe. Why spend the time changing someone’s online status versus stealing their money?

Now, however, sites like Facebook and Twitter are encoded with such simple technology that web developers can write apps to steal random social media passwords — all inside of a simple web browser. This means that any old person with Windows XP and Firefox can boot up their browser, turn on an application and start poaching Facebook data. Five minutes after sitting down with your tall non-fat latte you might find yourself with a new fancy status message, group of friends and password to boot.

You can read the full details of the technology (and even try it out!) over at codebutler.

The only solution? Don’t log into social media when browsing on an untrusted, unsecure network. Will that stop anyone? Probably not. It probably won’t happen to you, but don’t say that Gadling didn’t warn you when your Facebook profile turns to mush.

Mapping Stereotypes, an internet sensation from graphic designer Yanko Tsvetkov

by Aaron Hotfelder on


Part of the fun of traveling is discovering how well (or not) national stereotypes hold up. I can’t help but laugh when I meet a German traveler who insists on always being on time, or an Australian who loves to party, or a Brit with a dry sense of a humor. For some people, the farther they venture from home, the more their native country becomes apparent.

Some stereotypes, of course, are malicious and lead to lazy thinking and prejudice. But others, the relatively benign stereotypes, can be the source of laughs. In a recent project called Mapping Stereotypes, the Bulgarian graphic designer Yanko Tsvetkov demonstrates that people of all countries are guilty of stereotypical thinking about one another. But different countries have different stereotypes for each other. In the U.S., as shown by Tsvetkov’s map Europe According to the United States of America (above), France is known for its “smelly people” and Italy is just like The Godfather. But Russians think of France as full of “fashion victims” and Italy as one large shopping center.

Tsvetkov’s project, according to this recent article in the Telegraph, has blossomed into an internet sensation, garnering over a half-a-billion hits on his personal website in the last year.

For more, check out Europe According to Britain, Europe According to France, and Europe According to Poland.

[image above from Yanko Tsvetkov]

Ask Gadling: How do I get more miles for an airline ticket?

by Grant Martin on

You’re almost there. Seventeen years of flying from Orlando to Detroit in an aluminum tube with no legroom, incessant fees, unruly flight attendants and sky high fares and you’ve finally reached 24,4486 miles. You’ve only got 514 left to go before you reach Eden -that holy, hallowed ground where you turn in those miles for a free ticket to anywhere the airline flies. Oh, the possibilities that await.

But wait! The next flight that you have isn’t scheduled for another three months out and you really want to use those hot fresh miles in your account! Fear not, brave traveler, for there are plenty of ways to earn miles without setting a foot near an airport or even thinking about air travel. We’re talking, of course, about partner mileage credit, the commercial transactions you do in everyday life that can potentially earn you bucketsfull of miles.

Lets start at the top, though. The easiest way to earn a few extra miles is obviously to buy them. Any carrier looking to make a few extra dollars hosts the option to simply buy a few extra miles to top off your account. They’re not cheap, mind you (Delta currently sells 2,000 miles for $56 before fees and taxes), but if you need them in a pinch, they’re available.

Really though, who wants to buy miles when you can earn them by buying something else? Many airlines partner with numerous online retailers who will reward you with miles for purchasing the same old things that you’d normally buy. Netflix, for example, will give you 1500 miles on some carriers for simply joining their service.

View more Ask Gadling: Travel Advice from an Expert or send your question to ask [at] gadling [dot] com.

The most lucrative vendors are among the flower industry, where sites like 1800flowers will reward you with 20 or even 30 miles per dollar spent on flowers. Send your loved ones a $40 bouquet and you’ve got yourself 1200 miles in the bank.

And don’t forget vendors in the travel industry such as hotels or car rental companies, each of which will give you piles of miles per reservation (Hint: look for partner redemptions when you sign up for their loyalty programs).

We should also take a moment to mention mileage credit cards. Most airlines and banks offer credit cards that return one or two miles for every dollar you spend. Depending on your credit and the economy they’ll often offer hefty incentives for enrolling, sometimes up to 100,000 miles per card. Bear in mind, however, that many of these cards come with an annual fee and that interest can quickly offset any miles earned.

All too much investment for a few measly miles? Then check out e-rewards, and myriad other points sites where taking numerous surveys, filling out questionnaires and participating in consumer panels can earn you virtual points good for redemption towards frequent flyer miles. Just make sure that you know how many points you need before you sign up, some of the surveys can be a time consuming endeavor.

And if that’s not enough, keep your eyes on the points hoarding blogs out on the web. Two of my favorites are The Points Guy and View From the Wing where a long lunch session of reading and arm-gnawing will get you a few free miles (and info on how to finagle a few free more). With enough patience, the miles will be flowing in before you know it.

Gadling Q & A with Daniel Edward Craig, author and hotel consultant

by Meg Nesterov on

Daniel Edward Craig shares a name with the current James Bond, and like 007, he’s a world traveler and a man of many hats. He’s taken a career in hotel management and a keen ear for storytelling and parlayed it into a murder mystery book series, an engaging industry blog, and a hotel and social media consultancy. Here he tells Gadling about his history in the travel world, who’s providing the best social media content for travelers, and what’s next in hotel trends.

Tell me about your history in the hotel and travel business.

I’ve worked in hotels off and on for about twenty years. I started on the front desk at the Delta Chelsea Inn in Toronto and went on to work for a range of hotels, from big-box to boutique, in positions ranging from duty manager to vice president. Most recently, I was vice president and general manager of Opus Hotels in Vancouver and Montreal.

What title do you think best captures your profession these days?

These days I work as an author and hotel consultant. I left Opus at the end of 2007, shortly after my first novel was published, to complete the second and third novels in the Five-Star Mystery series. Now I am working on a fourth book as well as various consulting projects for the hotel industry, ranging from social media strategy to executive coaching. I also continue to write my blog and articles about the hotel industry. It’s been a rough few years for hotels, and I think we could all use some levity, so in my writing I try to take a lighthearted look at issues.

Do you think you’ll ever go back to managing a hotel?

I hope so. Hotels are my first love; writing is secondary. As a hotel manager, I feel fully engaged and at my best, whereas as a writer all my neurotic tendencies come out. Writing is a solitary profession, and I’m better as part of a team. Once I finish my current book at the end of this year, I’ll decide what’s next, and that could very well involve a return to hotels full-time. I’ll always write, but after a year of 4:00 AM mornings and late nights, I promised myself never to write books and manage a hotel at the same time.

What are you most critical of as a hotel guest?

I’m extremely service oriented. I’ll cut a property a lot of slack if it isn’t my style or if facilities are limited, but bad service can ruin my trip. In particular, I dislike overly scripted, apathetic service. I love a hotel with originality and a lot of life in the lobby. And I look for soul, a combination of design, culture, clientele and spirit, that intangible feeling that I’m in the right place. That’s why I prefer independent boutique hotels – it’s easier for them to do these things well.

What’s your favorite hotel?

Don’t make me choose! It depends on my mood and the nature of travel. I was just in Chicago and was blown away by the new Elysian Hotel. If I’m relaxing or working, I like the Four Seasons. I can’t always afford to stay in them, but I will splurge on a drink in the lounge and will hang around until I’m asked to leave. My favorite is the Four Seasons Georges V in Paris. But I also love contemporary boutique hotels. I’m a city boy, and when I feel like socializing I want to stay in a hotel with a scene, like the Gramercy Park Hotel in New York, the Mondrian in Los Angeles, and the Clift in San Francisco. XV Beacon in Boston is also one of my faves.

Given the many social media experts today, how do you stand apart?

I’d never call myself a social media expert. Who can keep up? I’m a hotelier first, who happens to know a lot about social media and reputation management. Social media allows me to combine my two professions as a hotelier and an author, because essentially it’s about storytelling. Social media touches every department in a hotel, and as a former general manager I understand the interplay and interdependence involved, and to rise above individual departmental interests to develop a strategy that benefits the hotel as a whole.

What hotels/travel companies do you think are doing social media “well”?

I think there are a number of hotel companies that do certain aspects of social media well, but nobody is doing anything particularly innovative. HKHotels in New York are doing a great job of reputation management. Best Western runs a good Facebook page. InterContinental Hotel Group makes great concierge videos. The Iron Horse Hotel in Milwaukee manages Twitter well. Red Carnation Hotels in London and Pan Pacific Hotel in Vancouver have good blogs. Joie de Vivre Hotels does great contests.

Hoteliers are great storytellers, and with all the comings and goings of guests we have a rich resource of content to draw from, and yet this isn’t translating to social media. A lot of hotel content is trite and uninspiring, and most of the voices sound the same: perky and vaguely annoying. Hotels can learn a lot from online reviewers, who spin the best stories, with strong points of view, hooks, humor, trivia and facts. I think there are huge opportunities for the hotel industry, and I’d love to help a hotel become the social media hotel in a given destination.

What made you start writing murder mysteries?

I always wanted to write, and naively thought that writing a mystery would be fun and easy. They say write what you know, and at the time I was working as a duty manager, so I set it in a hotel. Ten years later, Murder at the Universe was published. For me it was a one-off, but my publisher liked the idea of a hotel manager who writes mysteries set in hotels, so they contracted me to develop it into a series. Since then I’ve published Murder at Hotel Cinema and Murder at Graverly Manor.

After three novels, I started to get bored with my protagonist, the hapless hotelier Trevor Lambert, and all that whining. And there could only be so many murders in his hotels before people started suspecting him. The book I’m finishing up now is non-fiction, an irreverent insider’s look at hotels, written for travelers.

What do you see as the next big trends in hotels?

Mobile is huge. Increasingly, people are researching, booking and recommending travel via smart phones. Social media will grow as people continue to bypass travel journalists and hotels for travel information in favor of travelers, friends and social networks, all from the palm of the hand. When it comes down to it, however, above all hotel guests still want comfort, convenience and value. They just have much larger audiences to air their grievances to when they don’t get what they want.

What’s next for you?

After I finish the book, I’ll put book writing on hold for now and will continue to work on hotel projects, to blog, and to write articles. I’m starting to book quite a few speaking engagements in 2011. My platform as an author and hotelier is quite unique, and social media reputation management are hot topics. If I find a good job with a progressive hotel company, great, but until then I have no shortage of things to keep me occupied.

Read all about Daniel Edward Craig, his books, and his blog at his website, www.danieledwardcraig.com