How to choose a reputable adventure travel company or guide

“Adventure travel” is a nebulous term these days. But whether your idea of a thrill is a Class-III rapid or climbing Everest, there’s one thing that’s ubiquitous when choosing an outfitter: safety. There are hundreds of adventure travel companies worldwide; not all are created equal. There are key things you should look for when choosing a company or independent guide, whether you’re booking a three-week luxury trip, or a one-day backpacker’s special.

I’m not implying adventure travel in general is risky, or that most operators and guides don’t know what they’re doing. There are numerous certifications in place (they vary according to country) to ensure companies adhere to national and industry safety standards.

The following are tips on what to look for or avoid when choosing a company or guide, based on personal experience and what I’ve gleaned from the owners of several highly regarded adventure companies. I’ve done trips with each company, but I have no personal gain in endorsing them: I’ve just found them to be, among the dozens of outfitters I’ve used, the best of the best.

My sources include Mark Gunlogson, president/guide of Seattle’s Mountain Madness, a mountain adventure guide service and mountaineering school; Marc Goddard, co-owner/guide of Bio Bio Expeditions, a whitewater/adventure travel company in Truckee, California, and Britt Lewis, co-owner/guide of Austral Adventures, a custom travel company on the island of Chiloe, in Chile.

I’m also including a few horror stories based on guide negligence. That’s why, the first thing you should do when planning any kind of adventure activity or trip is…

Do your research
Even a brief online search will bring to light any serious breaches in safety or conduct. Safety doesn’t just apply to those who plan to scale the Andes or kayak the Zambezi. Even the tamest “adventures” require guides who are knowledgeable about the area and activity, and are currently certified in emergency first aid and rescue procedures.

[Photo credit: Flickr user Luis Fabres]

Lest you think I exaggerate the importance of guide knowledge and research, the idea for this article germinated in 2003, when I was visiting Australia’s Kakadu National Park during the “Wet,” or monsoon, season. That time of year brings potential problems such as floods, but it was a widely publicized trial that made an indelible impression.

A negligent guide was charged in the accidental death of a 24-year-old German tourist who’d been killed by a croc, after the guide assured her group a swimming hole was safe. My own guide informed me that just weeks earlier, another company had tried to gun their small tour bus over a flooded waterway, only to have it overtaken and swept downstream. The passengers were eventually airlifted to safety (don’t let these things scare you off of Kakadu in the Wet; it’s absolutely spectacular, and free of crowds).

Australia of course, isn’t the problem. It’s just that crocs and corpses make compelling headlines. Sometimes accidents aren’t publicized, lest they impact tourism (In New Zealand, an operator confessed to me a rival company’s fatal bungee-jumping miscalculation a month prior, which put them out of business), and of course there have been dozens of mountaineering and whitewater-related tragedies on commercial trips on various continents over the years. Again, participating in these activities doesn’t make you likely to suffer a mishap. Are they inherently dangerous? Yes, but so is crossing the street, driving a car, or hiking solo.

What certifications to look for
This depends upon type of activity and country. Says Lewis, “If there aren’t national qualifications or certs, a combination of information is required for form an opinion about an outfitter. How clear and accurate is their literature or website, their answers to your questions, etc.?” I would also add, how long does it take them to respond to your emails or phone calls? A few days is standard, but if you find yourself having to follow-up repeatedly, move on.

Marc Goddard: Ask about the qualifications of each guide. If you’re doing a river trip, find out how many years the guides have been guiding rafts, and on which rivers. Don’t be shy about asking some serious questions: you will, after all, be entrusting them with your life!

Mark Gunlogson: The adventure travel industry has matured, and most activities now have some sort of industry standard. In the case of mountain guiding, there’s the American Mountain Guides Association certification for guide services. Level of first-aid training for guides is also essential to look for, and industry standards apply here, as well.

Signs you’re dealing with a good company or guide
Whether you’re planning a high-end holiday or making a walk-in query in a backpacker ghetto, there are questions to ask and things to look for that signify a solid company. Be aware that hostels and other backpacker-oriented locales are magnets for sketchy outfits. If it sounds too cheap or good to be true, it probably is. If the activity involves something potentially dangerous, don’t bite.

Gunlogson suggests asking the company what’s included and what’s not, so all services are clearly spelled out, including guide qualifications. But, he says, “In the end, sometimes it just comes down to how comfortable a person feels with the company and their interactions with them.”

Adds Lewis, “Ask a few simple questions about first-aid and emergency procedures. Do they appear to have a plan for unforeseen events? If you’re a walk-in, does their office have a fire extinguisher? Are their vehicles legal for tourist transport? Are the guides certified for the activities for which they’re assigned?”

I learned just how deadly budget guides can be while climbing Cotopaxi in Ecuador with a Mountain Madness guide. We were forced to turn back at 17,000 feet due to extreme avalanche danger. My guide was fully accredited, and his experience includes some of the toughest technical climbs in the world (For my part, I’d been conditioning for this trip for months, at high altitude, upon the advice of Mountain Madness).

We had returned to the refugio, an overnight acclimatization hut located at 15,000 feet. We saw a young, rowdy group of backpackers being shepherded out the door by their equally youthful guides; it was obvious from their attire they were attempting a summit. My guide, concerned, went and had a word with the other guides: They totally blew him off. I didn’t hear about a group of backpackers getting creamed in an avalanche that day, but that experience really clarified for me the potential for disaster posed by cheapie trips targeted at inexperienced backpackers. It’s not worth it.

On a related note:

Look for red flags
“If they’re farming you out to a local outfitter, it could be a red flag,” says Goddard. “But the big warning is if they don’t know who their guides are, or what their qualifications are.” Some companies do “outsource” to local guides or outfitters, It’s not always a bad thing, and in fact can be positive, because you get someone with insider knowledge and you support the local economy. It comes down to their qualifications and relationship with the parent company.

Gunlogson adds, “Ask about guide qualifications, number of years in business, and hidden costs regarding services.” A reputable company willingly discloses information.

Ask for referrals
Lewis suggests asking for past client’s emails, and contacting them about their experience. You can also look at reviews on sites like TripAdvisor.com, or search travel blogs.

Listen to your gut
If you have a bad feeling about a guide, it’s best to pay heed. On my same Australia trip, a certain American guide led us on an overnight bushwalk in Litchfield National Park. Amongst his many other transgressions, he endangered our lives by having us pitch camp on a narrow sandbar at the base of a waterfall-fed swimming hole (I actually voiced my concern, only to receive a withering look from him). Sure enough, a monsoonal downpour made the water level swiftly rise, leaving us backed into a rock wall. Fortunately, we were able to rescue our tents and gear, and the water receded before we had to swim for it. That’s when I learned to listen to my instincts regarding guides. My sensor went off immediately after meeting this guy due to his arrogance, but I felt obligated to do the trip.

Whether it’s a negative reaction to a guide, concern over the poor/worn quality of the gear, or the activity itself, always listen to your gut.

What to do if you have a bad experience
You have several courses of action. You can go to sites like TripAdvisor.com and travel blogs and write the company up (letting them know about it before taking any action). Says Lewis, “It depends on the country in terms of informing authorities. However, the power of the Internet is a huge reward to a good company and an effective way to punish an unsafe one.”

Adds Gunlogson, “Unless there’s injury and an obvious case of negligence, there’s not too much you can do unless you really want to spend the time and money to pursue it. In the end, word-of-mouth has a cathartic effect for clients if their complaints are ignored. Those companies that understand the power of a former client taking to the Internet do their best to mitigate any potential bad-mouthing, whether justified or not. It lets the client know that their dissatisfaction was acknowledged.”

I say: Playing devil’s advocate, I’ve found there’s usually one client on every trip who seems determined to have a bad time and find fault, even where none exists. DON’T BE THAT PERSON. No one likes a whiner or a complainer, and guides work long hours, under considerable stress. Don’t just sit on your butt: ask what you can do to help, be it chopping vegetables, loading gear, or finding firewood. If you have a legitimate complaint, by all means follow the advice provided above, but don’t go trolling for a refund or discount just to be an a-hole.


What are the refund policies?
Because shit happens.

Consider climate and seasonal factors
If you want to avoid a monsoon, snow, or inhumanly hot, humid weather, be sure to voice those concerns and do some research on your destination. It also pays to ask about or check on things like growing, spawning, or breeding season of pesky or harmful flora or fauna. Someone I know (her name is Laurel) paid through the nose for a snorkeling trip off a remote island in Southern Thailand. Imagine her surprise when she hit the water and discovered it was peak jellyfish spawn. She spent the remainder of the trip covered in painful, head-to-toe welts that made her the object of much mockery. Far more painful was the knowledge that the scam artists/snorkeling guides knew full well swimming was inadvisable.

Are they a green company?
It matters, and this philosophy also includes hiring locals whenever possible. Don’t let yourself get “greenwashed.”

Honestly assess your own capabilities
You don’t just put yourself at risk (of a bad trip, potential injury, illness, or worse); you jepordize the safety and well-being of other clients. If nothing else, you make your guide’s life hell. Please don’t if you can help it.

Do you trust your guide’s capabilities and judgement?
When you literally trust a guide with your life (and I can only say this about three of them), it’s a sign that that company is doing something right. Never have I been more impressed with guides than the two trips I’ve taken with Bio Bio; Mountain Madness follows a close second.


Consider travel insurance
If you’re doing some really hard-core stuff, will be in very remote areas, or have some existing health or physical conditions, it may be worth the extra expense.

Don’t forget to tip
Says Goddard, “I don’t feel tipping is mandatory; it’s done if you feel the guides did a good job. An average tip is 10% of the trip price, a great tip is 20%.” Adds Lewis, “The amount may also depend upon what country you’re in, but it’s always appreciated. Few, if any, guides do their job solely for the money [FYI, it’s not a high-paying job]–there’s a love of people, nature, or the activity that comes with it. But tips are welcome, as they’re a tangible “thank you,” and acknowledge a job well done.”

If you made it this far, consider yourself schooled. Here’s to safe adventures!

[Photo credits: crocodile, Flickr user jean-louis zimmerman; first aid kit, Flickr user 8lettersuk; warning, Flickr user psd; cash, Flickr user Todd Kravos; caving, Laurel Miller]

Five things (most) women should pack when traveling to a foreign country

I’m not one to whine about the hardships faced by solo female travelers. Sure, some things are frustrating, but in general, I much prefer to travel alone, and the more challenging the destination, the better. I don’t go out of my way to attract trouble or visit sketchy places, but I’ve had my share of close calls and situations that set off alarm bells.

For the most part, however, I’ve been treated with generosity and kindness while traveling alone, and had my most rewarding travel experiences. That said, there’s a few things most women should bring on trips to foreign lands, solo or no. Guys, you got it easy.

1. Appropriate attire
More than just practicality, wearing the right clothes is important from both a cultural/religious respect and personal safety standpoint. Showing too much skin or your hair is definitely not cool in much of the Middle East or Muslim world, and skimpy attire or sunbathing topless is just plain disrespectful, not to mention dangerous, in many countries.

Remember that we’re incredibly liberal here in the U.S. (too much, in my opinion) when it comes to public dress code…or lack thereof. Don’t make yourself a target for crime or unwanted solicitation. You don’t have to go all Victorian, but use good judgement.

2. Tampons
It may come as a shock, but to most of the world–including much of Europe–tampons are a foreign concept or a luxury/exorbitantly expensive. If you’ve ever tried to find tampons in Latin America, you know what I mean. Whether the reasons are cultural, religious, or geographical doesn’t matter. If you’re not down with wearing the equivalent of a diaper, BYOT.

[Photo credit: Flickr user fisserman]

3. Prescriptions for UTI’s, yeast infections, morning-after pill, etc.
There’s no better teacher than life. Let’s just say that enduring 14 hours of rutted highway on a janky Mexican bus while suffering a raging bladder infection is not an experience I care to repeat. These days, I travel with a full-on portable pharmacy, but at the very least, bring these basic Rx’s.

As for the morning-after pill, better safe than sorry. Don’t assume you can get an Rx filled overseas, so bring the actual dosage in its original packaging, and scan and email yourself copies of all prescriptions. And speaking of the morning after…

4. Condoms
You never know when you might need them, and purchasing them from a vending machine in a bar in a developing nation (not that this happened to me) because they’re not available elsewhere is just asking for trouble. Don’t trust foreign condoms–they’re not subjected to the same FDA testing and safety standards as American brands manufactured domestically. And please: if you’re having a foreign (or any other) fling, no glove, no love.

5. Hard and email copies of important documents and contact information
Email yourself, family members, and a close friend your itinerary, contact numbers (if applicable), emergency contact numbers (including bank and credit card companies), and copies of your passport and medical (and travel, if applicable) insurance card. If you’re going somewhere prone to natural disasters, civil unrest, or general sketchiness, it’s not a bad idea to register with the U.S. Department of State’s Smart Traveler Enrollment Program (STEP).

Oh, and one more thing you should always bring with you:Common sense.
Don’t be lulled into complacency: always walk with a sense of purpose, and keep your wits about you. Same goes for partying: the only one responsible for your personal safety is you, so go easy on the beer or local libation. If you’re going to hook up, better to go back to your accommodation, and make sure an employee sees the two of you together or openly text a friend of your whereabouts and who you’re with. And please, don’t be tempted to use or buy illegal drugs: besides the stiff penalties for getting caught (life in a Thai prison or death isn’t a good way to end a holiday), you may also find yourself the unwitting victim of a set-up. Just say no.

[Photo credits: pills, Flickr user michaelll; luau, Laurel Miller]

Connecticut Beer Trail holds second official “Bikes and Beers” tour in Granby July 31st

Far be it from the People to not abide by the Constitution. On July 31st, Granby is holding its second “Bikes & Beers” tour along the Connecticut Beer Trail (it’s the Constitution State, FYI. Yeah, I didn’t know, either).

Connecticut seems obsessed with food and drink-themed pathways: there’s the new Hot Dog Trail, the Ice cream and Sundae Drive (cute), and the Wine Trail. Why the fixation? Who cares? It’s a cool idea, especially when partnered with pedaling.

Bikes & Beers is a collaboration with Connecticut’s Pedal Power bike shops. Riders will get to enjoy beautiful views along the 17.2-mile loop, as well as some cold ones at the Cambridge House Brew Pub, an award-winning producer of craft beer. It’s just one of 10 craft breweries featured on the Beer Trail, a social media organization dedicated to promoting local breweries, the craft beer community, and related tourism (how cool is that?) statewide.

Better look out, West Coast and Colorado–Connecticut’s craft brewers are gaining on you.

The Connecticut Beer Trail and Pedal Power are planning future rides; click here or go to Pedal Power’s site for updates.

[Photo credit: Flickr user roboppy]

Boulder’s Chautauqua Park: more than just hiking and climbing

The Chautauqua Movement of the late 19th and early 20th centuries provided millions of Americans with cultural, educational, and entertainment experiences that included concerts, classes, lectures, and exhibitions. It was, to quote Teddy Roosevelt, “The most American thing in America.” Ask most Americans today what a Chautauqua is, and odds are, you’ll get a blank stare.

Until recently, I too would have had that deer-in-the-headlights expression. I’m ashamed to say that although I lived in Boulder for nearly two years, I had no idea that Chautauqua Park was anything more than just an exceptional place to hike, with some cool historic buildings thrown in. Thankfully, while in Boulder on business last month, I displayed the instinctive intellectual curiosity I possess when I’m in travel mode. Thus, I discovered that the city’s–and my–favorite recreational spot is far greater than the sum of its parts.

The first “Mother” Chautauqua was organized by a Methodist minister, at a campsite on New York’s Chautauqua Lake in 1874. By the end of the first World War, 12,000 Chautauquas were in the U.S.. Many had religious leanings, but Chautauquas were primarily educational adult or family summer camps, fostering a sense of community and culture.

The 40-acre Colorado Chautauqua in Boulder opened on July 4, 1898 as a summer retreat. Today, according to the website, it’s one of three remaining Chautauquas in the U.S., and the only site west of the Mississippi River in continuous operation, with its original structures intact. It became a National Historic Landmark in 2006.

%Gallery-129131%The Colorado Chautauqua (locals just call it “Chautauqua”) includes 60 guest cottages and two lodges for nightly or long term rental; a dining hall and auditorium; 48 miles of mountain biking and hiking trails; climbing routes and bouldering spots, and 8000 acres of open space. The “Green” located at the entrance was Boulder’s first city park.

In 2008, the Colorado Chautauqua Association vowed to make the grounds the country’s “greenest” National Historic Landmark. Changes in operation include water and energy conservation, and expanding methods of diverting waste from landfills. Even the (adorable) cottages have recycling bins, water-saving shower heads, faucets, and toilets, eco-friendly soaps and hair products, and alternative cooling systems.

Chautauqua hosts public events at reasonable fees year-round, including music, theater, dance, film, forums on everything from global warming to sustainable farming, outdoor “active” plays for children and family, and the Colorado Music Festival. It’s also immensely popular for weddings and other outdoor gatherings (which must be booked through the Chautauqua).

Even if you skip the events, I recommend a pre-hike, al fresco breakfast or brunch, or a post-hike (local, craft-brewed) beer at the Dining Hall, which has been in existence since 1898. It’s not where you’ll find the best meal in town, but the wrap-around porch offers stellar views, and it’s an ideal place to absorb the essence of Boulder life. The Dining Hall offers classic American cuisine, and is also open for lunch and dinner; reservations strongly recommended.

Sadly, the Chautauqua Movement lost its mojo as we became a more urbanized and technologically advanced society. Why go to the Chautauqua when you can play “Angry Birds” or see what those crazy Kardashians are up to? And that’s exactly why I was so affected by what I learned in Boulder last month. I used to live less than two miles from this remarkable monument to American history. Yet I was too self-absorbed and distracted at the time to be curious about its roots, despite hiking there on a weekly basis. Sometimes, we need to put down the toys, be in the moment, and really take note of our surroundings. And that’s what the Chautauqua Movement was all about. May it one day thrive again.

If you’d like to support the revival of the Chautauqua Movement, go to this new site launched by the Chautauqua Network: Chautauqua Trail.

Safari on a budget: Tracking tigers and rhinos in southern Nepal

The tigers lurked just out of sight. As we ambled through the dense Nepalese brush atop a lumbering elephant, we steadied our gaze for the minutiae of the jungle. We inspected the crevices of our visibility, focusing near and far, eager to catch glimpses of wild creatures doing wild things. Shifting left and right with each elephantine step, we clutched our splintery wooden seats perched precariously on the back of the world’s largest land mammal, looking for the world’s most elusive – the Royal Bengal Tiger.

We caught muddy rhinos bathing in shadowy watering holes. Peacocks strutted out and disappeared in a flash of color to the other side of our path. Monkeys swung above our heads. A Samba deer stopped to stare at us just feet from our shifting perch, skittishly retreating when our elephant grabbed a bundle of branches and effortlessly snapped them to the ground with his powerful trunk to clear our path. The tigers were illusory, hidden from our sight. Our mahout cackled, “It is okay if you no see tiger. But just remember tiger sees you.”

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And indeed, one of the jungle’s most dangerous man-eaters probably peered out at us on that steamy afternoon. Either from deep in the elephant grass or from a dense undergrowth near the gray wrinkled foot of our beastly carriage, a tiger probably tracked us for a few minutes, sizing up the possibility of a hunt. It is said that a tiger is a thousand times more likely to see you than you to see him. This terrifying statistic is never far from the minds of the Nepalese that live and work in these tiger hunting grounds.


The Chitwan jungle of Nepal is one of the world’s largest havens for tigers, and the locals truly fear the man-eating feline. And for good reason, almost ten people are killed annually. Ten years ago, a single Bengal Tiger went on a rampage, killing six in just a weeks time. Also, in an unlikely tale seemed plucked from the annals of fiction, a single tiger called the Champawat Tigress killed 436 Nepalese and Indians in the early 20th century. The beast was eventually tracked and killed by big game hunter Jim Corbett. Appropriately, a divergences of opinions form over the predatory creature. To the excited traveler, a glimpse of the endangered feline is a paramount safari experience. The locals, justifiably, feel differently about it.

When we met our local guide, we asked the question, “Will we see tigers today?”

His buzzkill response — “hopefully no.”

What is Chitwan?
While most travelers’ conception of Nepal involves treacherous snow-capped peaks and friendly Sherpas, Nepal’s southern region provides a range of low altitude outdoor activities such as cycling, rafting, and embarking on safari. At the heart of the southern Nepal experience is Chitwan National Park – the original Nepalese national park and home to a wide range of birds, mammals, and reptiles.

The term Chitwan means “heart of the forest,” and the Chitwan National Park lives up to this billing. Established as a world heritage site in 1984, the jungles of Chitwan are straight out of Kipling’s Jungle Book – stocked with tigers, monkeys, sloth bears, leopards, and lots of rhinos. The park originally served as a gaming reserve for Nepal’s feudal elite. The ruling class would camp out in the reserve during the winter months, sniping the bounty of the forest. As sensibilities shifted in the 20th century, the park was re-purposed as a nature preserve.

Safari Options and Experiences
While the tiger is in the back of everyone’s mind in Chitwan, the elephant is front and center in many activities. On safari, it is possible to climb onto the back of a pachyderm, providing better nature viewing opportunities from the vantage point atop the towering giant. Searching for tigers and other wildlife on elephant is perfect for a number of reasons: the other animals do not feel threatened by the elephant’s presence, the height allows views over the tall grass of the Chitwan plains, and the elephant can make its own path by breaking branches and powerfully forging ahead through dense jungle. Also, riding elephants — very cool.

Elephant safaris cost around $17 per person, and the Chitwan park permit costs about $5 per day. Afterward, pay just $6 for the opportunity to hand-wash a hard working elephant with scrubbing stones in the cool river outside of Sapana lodge. It is an unbelievably resonant experience that costs about the same as a morning matinee in the states.

For brave jungle travelers, a nature walk is an exciting way to spend a day. A local guide provides direction, information about plants and animals, as well as “defense.” The “defense” is a very meager stick that will cease to inspire any legitimate feelings of safety. The possibility of being charged at by rhinos or trampled by wild bull elephants will not be quieted by the guide’s stick, but plenty of trees provide an ample measure of safety in retreat, provided you can climb well. During our stay, a young American couple angered a male rhinoceros and he charged at them, forcing them to climb a nearby tree and stay put until he tired of the endeavor. A nature walk costs around $23 for a full day of trekking. Expect to see a few rhinos, wild elephants, gharials, crocodiles, monkeys, and birds – lots of birds.

For around $14, travelers can also take a dugout canoe down the Rapti River, observing wildlife such as marsh muggers and kingfishers along the banks en route to the Sauraha elephant breeding center. The elephant breeding center is filled with elephants of all ages, and if you are lucky, maybe a baby elephant will be present. The elephants are all owned by the government of Nepal.

Several other awesome activities exist, check here for details and pricing.

Lodging
While African safaris easily scale into the five digit range, a safari in Nepal can be done with budgetary finesse. Lodging can be found for just $25 – $40 per night at mindful and relaxing resorts such as Sapana Lodge. Local park fees are just $5 per day. Meals should never cost more than a few dollars. Sapana Lodge is a great choice in Chitwan because it is affordable, and they assist the local Tharu community with micro-finance initiatives and employment. Sapana encourages their guests to explore the cultural aspect of Chitwan by visiting villages and interacting with the indigenous Tharu settlers of southern Nepal. Living in these wetlands for a very long time, the Tharu have built up a scientifically baffling resistance to malaria.

There are several lodges within the Chitwan National Park boundaries as well, such as Chitwan Jungle Lodge.

Tigers and company
Chitwan is home to a number of large mammals, including tigers, clouded leopards, binturongs, elephants, rhinos, and even honey badgers. When visiting the park, it is all but guaranteed that travelers will witness wild rhinos and other animals, but tigers are tough to track down. With that said, tiger sightings occur often enough, and the odds of viewing one are better than in other tiger hot spots such as Laos or Sumatra. The best time to search for tigers is in the Spring months when the elephant grass has been cut short by villagers.

Unfortunately, during my summer expedition, no tigers were seen over a three day period. The day before my arrival, a Singaporean couple were creeping through the jungle in the early morning light on the back of an elephant. As the elephant crashed through an especially dense thicket, a tiger slowly stalked across their path. I returned to this story for hope throughout my stay, and now its gravity tugs me towards the subcontinent to track tigers again.


How to get there
Chitwan National Park is located just four hours south from Kathmandu in the Terai region. From Kathmandu, it is a thrilling ride, as all commutes in Nepal tend to be, and provides stunning vistas around nearly every bend in the road. Reaching Chitwan by tourist bus from Nepal’s capital costs around $6, and an A/C private car will cost at minimum $80.

To reach Nepal, one must first land in the capital city of Kathmandu. Flying to Kathmandu is cheap from locations such as Dubai and New Delhi on Fly Dubai and Air India respectively. Also, flights from Bangkok exist on Thai Airways, though they are not as budget conscious.

All photography by Justin Delaney