Travel agents: The dinosaur you just might need


A long time ago, in a travel world far away, you needed a printed ticket to get on an airplane and you probably got it from a travel agent. Now you buy online and there is no ticket, just a number. Not all that long ago, you needed special printed travel documents to go on a extended land or cruise vacation and you picked them up at your travel agent’s office. Now you don’t need those either and you probably don’t visit your travel agent’s office very often, if you even have one. Then, traveling meant being prepared with a trip to the library, book store and travel agency office for information . Now we click our way to expert status without leaving home.

We can easily book most travel options without a travel agent. That’s a fact. The big question though is: Should we?

These days about the only place you’ll find an airline ticket is on American Idol when when hopefuls get sent along to Hollywood. Travel agents still issue them but now it is mostly as a courtesy to clients too busy to do it on their own or as part of a package. Today, we can select the airline we want, when we want to fly and even a seat assignment, all online. Other types of travel as well, from land vacations to cruises, have been made available to click-and-book.

Where travel agents have the most visible value is being there for travelers when something goes wrong. But that does not happen all that much so those who are comfortable with the click-and-book method accept the risk.

More commonly, travel agents can offer great value that travelers could not get on their own.

That value may translate to lower prices, complementary upgrades, bonus amenities when traveling and other good things down the line, after booking. That “after booking” part is the unknown, difficult-to-measure factor that eludes many travelers.

Odds are up-front pricing on many elements of a travel purchase will be the similar or the same from one source or agent to another. Even compared to the service provider, be that an airline, car rental agency, tour company or cruise line, pricing is similar.

Or so it seems.

That similarity in price may be misleading and causes those with even a minimal online booking comfort level to think or say “What do I need this middleman for? I can do this myself.”

True, today we can do it ourselves. Do we save money? In the long run, probably not. Anything we can find online, travel agents can find too. They can also monitor pricing, economic, social or weather-related concerns that might affect your travel.

The big advantage of a travel agent today is very much like it was years ago, it just comes in different forms.

Your good travel agent will have all the information you need to make the most of your vacation. That may be as simple as sending along links to critical websites, basic but required literature on destinations or merely making sure all the T’s are crossed and the I’s dotted.

More importantly, your travel agent considers the act of booking the beginning of the transaction, not the end like the result of click-to-book methods. Once you have paid, you are done with the click-to-book way. Now all you have to do is make it to the airport on time for that flight and that is the end of it.

In today’s world, prices, availability and even the nature of travel are changing at a rapid pace. Websites update pricing and availability but offer little or no hope of passing new benefits available after the sale along to travelers. Click-to-book methods are pretty much done with you after payment is made.

Travel agents work on building or maintaining an ongoing business relationship with you and are easily accessible. Try emailing, tweeting or calling your click-to-book website.

Should your plans change, should you have questions or should you want to know more about where you are traveling and how you are getting there, your agent is just a phone call, email or tweet away.

A travel agent is “your friend” in the travel business. They are your friend who knows what is going on in the travel industry. They can put that information together with their knowledge of you for a winning combination that will reap huge rewards in the long run.

Need to book a quick business flight and be done with it? Click-to-book. Doing any actual traveling where memories, experiences, sights and sounds might be important? See a travel agent.

Flickr photo by Ivan Walsh


Harar, Ethiopia: Two months in Africa’s City of Saints

What makes an adventure traveler return to a place he’s been before? When so many other destinations beckon, why spend two months in a town you’ve already seen?

Because there’s so much more to see. Harar, in eastern Ethiopia between the lush central highlands and the Somali desert, can take a lifetime to understand. For a thousand years it’s been a crossroads of cultures, where caravans from the Red Sea met Central African merchants, where scholars and poets have traded ideas, where a dozen languages are heard in the streets.

Harar’s influence spread wide in those early days. Harari coins have been found in India and China, and a couple of my Harari friends have subtly Chinese features.

The Harari have always mixed with other tribes. Some say if you live within the medieval walls of the Jugol, the old city, and follow Harari ways, that you are one of them. Hararis have their own language spoken only by the Jugol’s 20,000 residents, yet this language has created literature, poetry, and song for centuries. As Harar faces the new millennium, a dedicated group of artists and intellectuals are working to preserve and add to this heritage.

But this is no Oxford, no Western-style center of learning. Harar is different. The day starts at dawn with the muezzin’s call to prayer. Hararis are moderate Sunnis with a broad streak of Sufi mysticism. There are more than 90 mosques hidden in the labyrinthine alleyways of the Jugol, and more than 300 shrines to saints. Harar is considered the fourth holiest city of Islam after Mecca, Medina, and Jerusalem.

The morning is a busy time. Oromo farmers from the surrounding countryside fill the markets with their produce. Camels and donkeys jostle each other in the narrow streets. Kids go off to school. Offices and shops fill up. As the sun reaches its zenith and presses down on the city, people retreat to the cool interiors of their whitewashed houses with bundles of qat under their arm. Groups of friends chew this narcotic leaf during the hot hours of the day. As the buzz sets in, people relax and engage in long, animated conversations that after a time lapse into quiet reflection. One man will go off into a corner to write the lyrics to a song, while another will set to work on a Harari dictionary. Others will remain together, sharing stories about Harar. The afternoon and evening are spent in studious concentration, the main benefit of the so-called Leaves of Paradise.

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%Gallery-91809%Night falls and people still work. Ethiopia is a developing country and want is never far away, so everyone puts in long hours. As the final evening call to prayer echoes away, the Hararis set down to eat or chat in cafes over a cup of the region’s coffee (considered by many the best in the world) or retire to a shrine to perform all-night ceremonies of ecstatic chanting.

Then Harar’s other residents appear. Packs of hyenas gather at the edge of town, waiting for the humans to go to sleep so they can prowl the streets, eating the garbage or scraps left out for them. The Hararis consider the hyenas neighbors and they share an uneasy but close relationship. The Jugol walls even have low doorways to allow them to pass. Hyenas are magical beings, able to take the djinn, spirits, out of the city. Some say they’re djinn themselves, or blacksmiths turned into animal form. Sometimes as you walk home along a moonlit alley one will pass by, its bristly fur brushing against your leg.

I’m spending the next two months living here. This is a journey measured not in miles traveled but by people befriended and knowledge gained. I’ll sit with Harar’s great scholars and artists to learn about the heritage of this unique city, and I’ll meet the regular people–the Oromo farmers and Harari shopkeepers, the Tigrinya university students and Somali refugees. I’ll watch traditional blacksmiths working the way their ancestors did, and women weaving the colorful baskets that adorn every Harari home.

As a former archaeologist, there are some mysteries I want to explore. I’ll visit the ruins of Harla, said to be the predecessor to Harar, and investigate the prehistoric cave paintings at Kundudo, the region’s sacred mountain. I’ll descend into the Somali desert to visit Chinhahsan, where the 16th century conqueror Ahmad The Left-Handed is rumored to have had the capital of his vast but brief empire. Among the ruined castle and crumbling city walls I’ll look for the truth behind the legend.

I’ll also venture further afield, taking in the sights of Addis Ababa, Ethiopia’s bustling capital. If I can assemble the right team, I’ll lead an expedition to Maqdala, a mountaintop fortress deep in the Ethiopian wilderness where the mad Emperor Tewodros defied the British Empire. I might even return to Somaliland.

There’s another reason I want to see Harar again–to catch a feeling that comes only once every few trips. Sometimes you’ll come to a spot where everything falls into place. The person you need to see appears just at the right time, the bit of information you’re searching for comes from an unexpected source, the mood is serene and the hospitality never ends. I’ve had that a few times before, like at Kumbh Mela, a giant Hindu pilgrimage that attracted 20 million people, but this feeling of everyone getting along despite their differences, everyone striving forward despite their lack of material resources, that’s a rare thing to experience.

So I’m going back.

This is the first of a series titled Harar, Ethiopia: Two months in Africa’s City of Saints. Join me as I discover more about this fascinating culture. A word of warning: the entire country is on dialup and there are frequent power cuts. I’ll try to post at least twice a week but please be patient! To be sure you don’t miss an installment, subscribe to my Gadling feed and in the meantime check out last year’s Ethiopia travel series.

For some views of my temporary home, see this video of a day in the life of Harar.

3 great ways to make your travel agent hate you

Having a good travel agent in your pocket can gain you real advantages from booking to sailing on a cruise vacation. If you are lucky enough to have found and established a relationship with a Cruise Expert, an agent who specializes in cruises only, all the better. It’s an ongoing process to be sure, one that aims at building a long-term business relationship that will benefit you for years to come.

A good agent, with your best interests in mind, can gain you lower pricing and greater value down the line. Your click-to-book agency or even the cruise lines themselves will not even come close to talking about something like that. Complementary upgrades, bonus onboard amenities and quick access to good information are just some of the benefits you can gain.Finding one of those great agents is one thing. Keeping them interested in you like they might be interested in the travel plans of a close family member is another. Here are some great ways to make your travel agent hate you. Avoid these

  1. Ask “I want to go on a cruise. Whatcha got?” Do a little homework. At any given time there are zillions of possiblities for sailings all over the world. Try to narrow it down to a hemisphere.
  2. Start a conversation with “I heard on CruiseCritic that…” CruiseCritic.com is the premiere website for all things cruising. Message boards there have a lot of useful information. God does not write what you read on the message boards though so don’t place wagers based on information you get from member IKnowEverythingAboutCruises
  3. Start a conversation with “Here are the prices my online cruise broker gave me, can you beat these?” You might as well holler “If somebody else comes along that’s $20 cheaper I will drop you like a hot potato so don’t invest a lot of time in me”

A good cruise expert is an invaluable resource but one that takes a little time to get the most out of. It’s an ongoing process built on trust, loyalty and courtesy. If you feed your travel agent dirt odds are you won’t get diamonds in return.

You want this person to love you.

You want them to think of you as their brother, sister, mom or dad and have a personal commitment to you right along those lines. That does not mean you should accept anything less than flawless arangements and excellent value. All things considered, your travel agent should afford you easy to see advantages over booking any other way. There should be no doubt about it. If there is, you have either unrealistic expectations or the wrong “expert” in your pocket.



Flickr photo by Jorge Quinteros

Highway 1 in photos

My first drive down Highway 1, properly called State Route 1, was during the summer of 2007. My two best friends and I constructed a loft bed in our van and we took off driving down the coast… from the tip of Oregon and, eventually, down to San Diego. Images from the trip, in my mind and in my photo albums, have regularly sent me into a west coast reverie. Now that my most recent birthday is fresh under my belt, I think I spent the celebratory weekend well: driving up Highway 1 this time.

I didn’t get to go far, but the picturesque drive is one for the savoring, no matter how short. So I savored what I could get. My first attempt at driving up the Highway 1 was cut short because of flooding. When I approached the highway the second time, I nervously drove my uninsured rented car through a foot or two of moving water and I crossed my fingers, hoping that’d be the last of the flooding. And, for the most part, it was. And then I spent a day driving up the coast, trying to keep my eyes on the road.
For the sixth day in a row, incessant rain had been predicted. But the sun came instead of the rain that day and photographer Ben Britz and I drove. And we stopped to take photos. And we continued driving and stopping until the sun went down. Here are some of the photos from the trip.

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Photos by Ben Britz

5 tips for sleeping in your car




Although I’d say I was always a traveler, the meaning of travel didn’t fully kick in for me until my early twenties. I found myself touring with my old band during this time of my life. And while it’s difficult to accommodate a single poor person every night of a 30-80 stint on the road, it’s even more difficult to accommodate four poor people every night for that long. Because of this, my band mates and I took the easiest way out and routinely slept in the car.

Our respective cars were (in order): a Honda Odyssey, a Suburban, a Ford 12 passenger van, and a Ford E150 van. We filled these cars tightly in a Tetris-like fashion with drums, guitars, amps, merchandise, and the personal belongings needed for several weeks on the road. I could see the mound of gear every time I checked my rear-view mirror. The sleeping area was abbreviated at best and the coping skills I developed along the way became monumental lessons learned in how to sleep in cars.

Last fall I moved from New York City to Austin and I drove south for four days with my boyfriend and a backseat/trunk area clogged with instruments and clothing. The car (which is still running) is a 1996 Honda Accord with 272,000 miles on it. Sleeping in this car wasn’t easy when we pulled over at a rest station in Charleston, West Virginia, but it’s wasn’t impossible, either.

Skip to a recent embarkment on a 10 day road trip across Northern California. We upgraded our economy car rental for $5 more a day at the last minute and we did so for a good reason: the seats in the slightly more expensive car fold down into a debatable version of a bed.

It’s not that we can’t afford hotels or Air B&B rooms. It’s just that we can spend our money on other things if we sometimes bypass the budgeting for accommodations. We can have a few extra nice meals out and a few extra drinks at those meals. We can attend a few more shows and afford a few more guitar pedals for our studio in Austin. We can do these things with just one less hotel room per trip in some cases. It’s not for everyone, but if you’re interested, here are some tips from my own experience for skipping lodging expenses, staying the night in a car, and actually getting some sleep.

1. Visualize your bed
Since every car is built differently, your sleeping options will vary from car to car. The worst case scenario here is often times the Honda Accord scenario I outlined above: a small car with a trunk and a backseat filled to the brim. The best case scenario is a van or a truck with a covered bed. But no matter what kind of car you’re traveling in, take a close look at where you’ll be sleeping. Know whether you’ll need to sleep in a seat upright, on seats that fold down into a somewhat flat surface, or on a bench seat, for instance. Tip: If you’re renting a car, consider your potential sleeping space when choosing your vehicle.

2. Acquire bedding
Whether you’re packing from home and planning well in advance to sleep in the car during an upcoming trip or deciding on a whim to give it a go, you will, I promise you, sleep better with some bedding. Pillows and blankets will make you a happier car-camper than you would be without them, but sleeping bags will make the world of difference you need on a chilly night. Something thick enough to cover any jolting uneven surfaces will save your tired soul–and your neck. Foam bedding is good for this because it can later be rolled up and stowed. Tip: If you’re in a jam, piles of clothing as bedding is better than nothing at all.

3. Prioritize privacy
Ok, I’ll admit, you sacrifice a certain level of privacy when you sleep in public, even if it’s in your own car. But some measures you can take will at least make sure your sleeping quarters are a little more private. If you have a choice in cars, go for one with tinted windows or no windows at all in the back. Some people suggest covering your entire sleeping area with a tarp. I haven’t tried this yet myself, but I’m sure it works. At the end of the day (when you’re likely to be car-crashing), you’ll sleep better the more you feel like you’re in a bed and not a car. Block the outside world as best as you can and you’ll start thinking of your car as your bedroom before you know it. Tip: While touring, we often rigged up a sheet or blanket against the back windows–this works fine.

4. Park wisely
You can’t sleep in your car just anywhere. Well, ok, scratch that. You can, but you run the risk of being rudely awakened by someone asking you to move. It’s no fun waking up to the bouncing beams of an intrusive flashlight at 4am, so try to avoid this. Don’t park in lots for businesses that aren’t open 24 hours. Avoid standing out as the only car in an area. Instead, shoot for rest stops, 24 hour parking lots, and, my favorite, residential streets. As long as you’re respectful and private in your car-sleeping affairs, it probably won’t even be obvious to nearby strangers that you’re sleeping in your car. The better job you do at forging some semblance or an ordinary unoccupied parked car, the better you’ll sleep. Tip: Stay away from street lights.

5. Bring your morning routine with you
Your best car sleeping experiences will be had when paired with proper morning planning. A quick trip into a public bathroom with these items in hand will get you ready for the day ahead: toothbrush, toothpaste, face wash, hair bush, and razor. Also be sure to have any medication you need on hand, something for an easy breakfast (granola bars do the trick), and clean underwear. Tip: If your hair gets greasy easily, have some baby powder with you. A sprinkle of it brushed into your hair will absorb the grease.

I have a soft spot for sleeping in the car, uncomfortable as it sometimes is. If you find yourself wanting to save money and avoid planning while traveling, take my advice and try it out. In the meantime, let us know in the comments of your personal car-sleeping tricks, tips, and tales.