Hotel Employees Dish Industry Dirt In Reddit Discussion

by Laurel Miller on

Reddit, the popular social news website, has been hosting a lively discussion amongst (alleged) current and former hotel employees across the globe, in which they serve up tantalizing tales of misdeeds, mishaps, scams and shocking industry policies.

Note that there is no verification if any of these anecdotes are real, but they still make for some mighty entertaining reading. If there’s any truth to even half of these stories, just bear them in mind next time you’re tempted to treat a hotel employee like crap. And remember, never sit on the bedspreads.

Some of our picks are below. And yes, they most definitely have the potential to be offensive to some readers. You’ve been warned.

“Check the seals on the things in the minibar. I once had a guest who had drunk the whiskey and then peed in the bottle, closed it, and put it back.”

“Use a towel or sheet on the chairs or sofa, a LOT of people sit on them naked. It’s nasty but there is often a brown streak on the desk chair that no one think about.”

“Your breakfast food is likely always been handled in an unsanitary manner during set up. (typically desk clerk in lower end hotels).”

“During my training, I once found an obvious [semen] crust on the coverlet. I told the woman I was working with that it needed to be cleaned and she responded ‘Just wipe it with a damp cloth until you can’t see it any more,’ like it was no big deal.

“Bedbugs often travel around on luggage. Most guests don’t seem to notice that. Guests who stay at higher-end hotels often spend more time traveling, and thus have a higher chance of taking bedbugs from hotel to hotel.”

“I’ve worked as a chambermaid and the job itself I don’t mind (although I’ve seen some disgusting things) but you have a time limit for each room. I hated leaving a room not fully cleaned but there is absolutely nothing you can do about it. I tried explaining this to the manager there and he basically said if I needed X amount of time on a room I had two options: work through my break to spend longer on each room, or be replaced by someone else. So I stopped bothering to check under the beds or mattresses and only cleaned what you could see. I didn’t stay there very long…”


“As an ex-housekeeper we used to wash the glasses in the bathroom sink and dry them with a clean pillow case. If they looked unused they wouldn’t get washed.”

“Currently a night auditor for a large hotel chain. Recently a lady had a miscarriage in one of our bath tubs. She didn’t say anything and left us to find it on our own.”

“The front desk will NOT call you at an ungodly late hour, if our “computer crashes” and ask for your credit card information. We will not give you a 50% discount for your cooperation, and no, I would not be calling you if “there is a line at the front desk, so giving me the information over the phone will be quicker.”

“I’ve seen a couple deaths, an alcoholic coma, attempted suicide and a dead maintenance man.”

“The guests shouldn’t be the ones scared in a hotel room (at least not in the hotel where I work). We have to hold our breath every time we enter a room that needs thorough cleaning. You can’t believe the shit we have to deal with sometimes. Most guests are friendly and thankful, but some people truly are animals.”

“There’s a pet fee at our hotel. There’s also a ‘dogs and cats only’ policy. During rodeo season a man actually tried to smuggle his horse into his room because he thought it would get lonely outside. The horse clearly did not want to come inside, given the amount of noise it was making. We also do not charge by the hour. We do not set the prices, some suit on the East Coast does. If you need help, please ask as the staff actually might know something. Do not hit on the staff, we will not sleep with you. Do not try to convince the staff to marry your grandson, even if he is a doctor, we will not. We cannot control the weather/road conditions, so don’t bitch at us like we can do anything about a blizzard.

“There is a fine line between haggling and being an asshole. Pro tip for hagglers, do not try to haggle a lower rate in front of other guests. If I agree to give you a lower rate in front of 10 other people, I’m going to have to give 10 more discounts. Pick your moment and negotiate when nobody else is around.”

“Don’t book your hotel room online! The reservations are a pain in the ass to deal with. They were almost always impossible to cancel/refund. They also charge MORE than the actual rate and pay us LESS. (You pay $80 online, we charge $70, we get $50.) I always found it really frustrating that we could be booking the rooms ourselves and making an extra $20 while saving you $10-plus.”

“Just one more piece of advice…be nice to people. If you have a valid complaint bring it to our attention and give us the opportunity to recover. Don’t keep it inside and then blast us on the surveys for something we could’ve fixed. In that same regard don’t come down to the front desk screaming and demanding free nights. The is a compensation matrix that 99% of hotels use, so just because you found one stray hair on your carpet does not mean you will get a free night. However we are more inclined to give a shit if you aren’t a complete asshat.”

[Photo credits: maid, Flickr user Saptarshi Biswas; toilet, Flickr user Ugg Boy; cowboy, Flickr user chefranden]

Hiking, Scrambling And Swimming Oregon’s Oneonta Gorge

by Laurel Miller on

Despite the various nicknames bestowed upon me throughout my 20s (all along the lines of “Hippie,” “Nature Girl” and “Treehugger”), I had a love-hate relationship with hiking the great outdoors. Blame my poor, misguided parents, who made my brother and I undertake many forced marches on summer vacations. We hiked all over California, the Pacific Northwest, the Rockies and even Europe. I know, I know – call Child Protective Services.

It is perhaps unsurprising that I rebelled as I grew older. I was quite a sloth in college, despite my love of travel and camping, and not until 2000 did I rekindle my early love affair with walking the woods, deserts and mountains.

I was attending a conference in Portland, Oregon, and decided to spend a few days camping in Columbia River Gorge, an hour east of the city center. The Columbia is the second largest river in North America, covering 1,200 miles, from British Columbia to the central Oregon coast.

The Gorge itself is a stunning 80-mile drive, as well as a world-class wind-surfing destination, important salmon fishery and source of hydroelectric power. You can also kayak, fish and partake in various indigenous cultural events in the area.

During my 2000 visit, it was Indian Summer, and the dry heat combined with cool, mossy canyons, waterfalls (77 in the Gorge in all) and the Douglas fir forest made for enchanting hikes. On one memorable day, I embarked on three separate outings, stopping only when it became too dark to see.

Since then, I’ve returned to the area several times, but my favorite hike remains Oneonta Gorge, which is conveniently located on Oneonta Creek, just off I-84, 35 miles from Portland. Although frequently crowded with day-trippers, it’s such an unusual and beautiful hike (actually, it’s more of a scramble or slog, depending upon the season), it’s worth sharing.

Do note Oneonta requires some serious scrambling over massive boulders and a logjam or two, so you need to be agile and fit to do it. I’ve seen plenty of non-agile, unfit people in inappropriate footwear (tennis shoes, Chaco’s with Vibram soles or Keen shoes are ideal; water socks or high heels aren’t going to cut it) attempt the gorge. It isn’t pretty, and usually results in a homo sapiens jam, if not minor injury.Oneonta is a slot canyon, just 20 feet wide. A half-mile down the creek bed is a 100-foot waterfall that spills into a clear pool. The thing about the gorge is that there’s no trail; you need to either swim, scramble or slosh it.

The first time I visited, the water was so high in October that it hit me mid-chest. Because I don’t relish swimming in snowmelt and I love a challenge, I decided to see if I could climb the entire route without touching the water. To this day, I have no idea how I managed to grip those wet, slippery, craggy canyon walls without falling, but I succeeded. To be honest, I’m still impressed with myself (and rather despondent that I no longer possess that kind of upper body strength).

I’ve also done Oneonta when it’s just ankle-deep, but regardless of water levels, you can always count on its sheer basalt walls to be teeming with ferns, mosses, lichens and other primordial plants. It’s otherworldly in there, and I find it oddly soothing, even with summer crowds. You could go early in the morning to avoid them, but it’s better to wait until for heat of the day, when the cool, misty air of the gorge provides a respite, and the sun’s rays send shafts of light down into its green depths.

For the most diverse hiking experience, I suggest combining Oneonta in combination with the connecting 2.6-miles Horsetail Falls Loop. This extension will take you up into the forest, and provide views of the Columbia River from the Oneonta Bluffs. For the truly lazy, the 176-foot falls are visible from the roadside.

Getting there
Take I-84 East to the Ainsworth Park Exit 35, and make a right (west) on the Historic Columbia River Highway for 1.5 miles, until you reach the Horsetail Falls Trailhead parking lot. Cross the road, head west a few hundred yards through Oneonta Tunnel and you’ll see the “trailhead,” alongside a bridge with a set of decrepit concrete steps. Get ready to wade or scramble.

Tip: Ainsworth State Park is a lovely campground, and open March through October, first-come, first-served.

[Photo credits: gorge, Flickr user McD22; waterfall, Flickr user stokes rx;scramblers, Laurel Miller]

What To Do In New England’s Berkshires

by Dave Seminara on

One hundred sixty-two years ago, Herman Melville made an impetuous decision to move to the Berkshires after going on a picnic with Nathaniel Hawthorne and Oliver Wendell Holmes. He was taken with the region’s beauty and believed it would be a quiet refuge that would be an ideal place to write.

Melville penned Moby Dick at Arrowhead, the farm he bought in Pittsfield, but the book was a commercial disaster and he wasn’t able to support his family from his writing and half-hearted attempts at farming. He left the Berkshires to become a customs inspector in New York after a 13-year stint at Arrowhead, but retained his strong affinity for the region.

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The rural splendor that seduced Melville and others continues to bring creative types to the Berkshires from around the world, but the high cost of living means that it’s still difficult for starving-artist types to afford to stay for very long. There may be no other rural area in the country that has the combination of natural beauty and abundant cultural offerings as the Berkshires. The region’s proximity to New York and Boston makes it a popular, and pricey, weekend getaway.But you don’t have to break the bank to enjoy a short getaway in the Berkshires, especially if you visit during the week. On a recent trip to the region, we found a double room for $89 at the amiable Yankee Inn, just a few miles outside Lenox, a delightful town within spitting distance of a host of natural and cultural attractions. We liked it so much that we considered extending through the weekend, until we found out that our room rate would skyrocket to $259 per night.

Below you’ll find some suggestions for how to spend a short getaway in the Berkshires without breaking the bank. You can hit all of these places if you start in Williamstown, and proceed east and south to N. Adams, Adams, Hancock, Pittsfield, Lenox and Stockbridge.

Williamstown– Home to Williams College, one of the country’s finest liberal arts colleges, this handsome, walkable town has more going on than many cities with ten times its population. With the Williamstown Theater Festival, The Sterling & Francine Clark Art Institute and the Williams College Museum of Art in town, there’s always something going on in this classic New England town.

MASS MoCA– The Massachusetts Museum of Contemporary Art is one of the coolest museums I’ve ever been to, even though most of the exhibits went right over my head and reminded me of something that might have been discussed on an episode of Sprockets (see video). Three things I love about this place: 1) it’s located in a restored 19th century factory complex that’s an attraction in and of itself, 2) my kids loved the dinosaurs, Legos and opportunities to do arts and crafts projects in the museum’s Kidspace, and 3) the museum café is one of the best of its kind anywhere, with good food, drinks and ice cream at reasonable prices.

Bike the Ashuwillticook Rail Trail– A scenic 11-mile bike/recreation path that begins next to the visitor’s center in Adams, and winds its way through Lanesborough and Cheshire. If you want to get your adrenalin flowing even faster, the region is also well known for its whitewater rafting.

Mt. Greylock State Reservation– Mt. Greylock’s peak is the highest point in Massachusetts and it’s a great spot for a scenic drive or hike. Melville is said to have loved the view of Greylock from the window of his home in Pittsfield.

Ioka Valley Farm– My boys, ages 2 and 4, loved the farm animals, slides, games and hayride at this family farm, which was established in the 1920s. It’s not dirt cheap at about $30 for a family of four, and I found their syrup for sale at a supermarket in Lenox for a lower price than they sell it for at the farm, but if you have young kids, you’ll want to bring them here for some low-tech, educational fun.

Melville’s Arrowhead– This is a great place to learn more about Melville’s fascinating life story and there’s a replica whale and whaleboat in the yard that makes for a great photo opp (see above).

Lenox- Classy little Lenox has a great, walkable little historic core that boasts some classic old New England homes, a great little bookstore, a host of expensive restaurants and the Old Heritage Tavern, a great place for dinner and drinks that’s a rare bargain in these parts. While in Lenox, you might also want to hear some live music at Tanglewood or take in a show at Shakespeare & Company.

Kennedy Park in Lenox– Right next to Lenox’s lovely 18th Century Church on the Hill, you’ll find Kennedy Park, which is a beautiful, quiet place for hiking, jogging and mountain biking. There are 15 miles of shady, wooded trails – my favorite is the Red Neck – but all of them are quite pleasant.

Stockbridge– This is yet another enticing little town that’s perfect for a leisurely stroll. And if you like Norman Rockwell, who lived in the Berkshires for the last 25 years of his life, you’ll want to visit the Norman Rockwell Museum.

See How the Other Half Lived- The super rich have been summering in the Berkshires for a very long time, and there are a host of posh estates you can tour, or if you’re frugal or have a short attention span, gawk at from the outside. Check out Naumkeag in Stockbridge, and homes built for Edith Wharton (The Mount) and J.P. Morgan’s sister (Ventfort Hall) in Lenox.

See How the Other Half Lives- You might get kicked out, depending on how you’re dressed, but stop by the Wheatleigh in Lenox to see where those with some serious cash stay and eat when in the Berkshires. Room rates range from $715 for basic rooms to $21,000-$35,000 per night for use of one of their 19-room “palazzos.”

[Photos by Dave Seminara]

How To Eat A Fertilized Duck Egg

by David Farley on

The first time I ate a fertilized duck egg was at a Vietnamese restaurant in New York City three years ago. I was headed to Vietnam in a few months and knew I’d be writing about something food related, so I spent the run-up to the trip eating as much Vietnamese food as I could. When I saw balut, as fertilized duck eggs are often referred to, on the menu, I knew I had to try it. But as if the chef expected no one to order balut, my dining companion and I were informed they were out of it. “You want us to go get some,” the server said, daring us. We called their bluff and soon enough someone from the restaurant was making a fertilized duck egg run to Chinatown. A few minutes later, the eggs were presented to my dining companion and I.


They weren’t good. They weren’t bad, either. If you closed your eyes and didn’t look at the little dead baby partially formed fetus duck pinched between your chopsticks you’d just think you were eating something very egg-y. My dining companion went for seconds but I think he was just showing off at this point.

I thought I’d sworn off eating duck fetuses but a few months later, there I was in Saigon, doing a story on Vietnamese-born New York chef and prolific restaurateur Michael ‘Bao’ Huynh for a New York Times travel article. The mission seemed easy enough: just go where he goes and eat what he eats. The rub, though, was that he was eating congealed pigs blood, rats, snakes and, of course, those fermented duck eggs.
I looked around and watched happy families inserting the aborted partially formed duckling carcasses into their mouths. I figured out there was a five-step system to eating balut:

1) Crack the top of the egg with a spoon.

2) Sip the broth from the hole in the top of the egg.
3) Enlarge the opening to bite off the boiled, cooked yoke.
4) Pull out the partially formed duck and eat it. Yum.
5) Go into the bathroom and vomit.

I’ll admit balut wasn’t my favorite – even rat was better – but one has to do such things in the name of journalism. Right? You don’t, of course, have to go all the way to Asia to eat balut. That Vietnamese restaurant on New York’s Lower East Side where I first ate a duck fetus is long gone. But there’s a new place proudly serving balut in New York City. The Filipino restaurant in the East Village called Maharlika. Or you can just stop by the very first balut eating contest on Saturday August 25 at 3 p.m., taking place at the Dekalb Market in Brooklyn, where 10 brave eaters will try to eat as many fertilized duck eggs in five minutes. It’ll be five minutes of unborn-duck-eating glory!

Nicole Ponseca, owner of Maharlika and sponsor of the eating contest, said, “Our goal is to push Filipino food forward. We’re the third largest minority in the US behind Mexicans and Chinese. But no one knows our food.” She added, “Some people ask why we’re putting balut on the menu. It might turn people off. But we have to be proud of our food. And I want it to cross over.”

Anyone want to meet me for some balut?

Photo Of The Day: Lost Coast, California

by Elizabeth Seward on

If there’s anything worse than not being able to join your friends on a backpacking trip to California’s Lost Coast, it’s having your friends post photos after the trip that make you sick with envy. Don’t get me wrong, I love that Christoph Sahle is such a great photographer, it just isn’t enough to live vicariously through his collection of Lost Coast photos. The Lost Coast is a mostly undeveloped and secluded part of Northern California. After being depopulated in the 1930’s, the Lost Coast earned its name. The coast’s isolation is now one of its main attractions to tourists, particularly backpackers. Although I have been very close, I haven’t ever explored the Lost Coast. Have you been there?