Cruise sailed from fog to “nightmare” say vocal passengers

Always choosing safety first, cruise lines pay close attention to the weather and modify itineraries when conditions dictate. Such was the case this time last week at the Port of Galveston when ships were late departing due to heavy fog. Passengers were angry at the time and it seems that anger went along with them to sea.

Two Carnival Cruise Line ships were affected. Carnival Ecstasy was a day late both arriving and departing so the four day cruise itinerary was shortened to three. Guests on that sailing were given options that included cancellation and a full refund among others.

Carnival Conquest was also a day late leaving on it’s seven-night itinerary when the port was closed. That one proceeded on a modified itinerary. Since Montego Bay, Jamaica was too far, the cruise line substituted Progresso, Mexico as an alternative port.

While the situation was obviously out of the control of cruise lines, guests less than understanding.

A passenger on Carnival Ecstasy did not care for the options.

“Carnival has not treated us good. The refund is not acceptable. More needs to be done for everyone on that Ecstasy ship,” a passenger told Click2Houston.

On the Carnival Conquest, sailaway was even further delayed when a fuel barge hit the side of the ship, keeping the ship in port even longer. Ivory Stafford, one of the vocal passengers on Carnival Conquest, told KHOU.com of an announcement over the ship’s PA system

“He said we had a bump by a barge and they’re waiting for the Coast Guard to investigate it,” said Stafford.

Now, a group of passengers are demanding better service and are circulating a petition among fellow travelers on the ship. 300 have signed at last count.

“I would say it was a nightmare. We want the corporate office to either refund our money or take us to Jamaica,” said passenger Thuy Kau. “Progreso (Mexico) is not a consolation.”

The ship’s itinerary which would have taken them to Montego Bay, Jamaica, instead took them to Progresso, Mexico making a total of three Mexico stops. Carnival issued a statement about the ship’s modified itinerary and the weather-related delays that affected it.

“Due to the delayed departure from Galveston, the ship operated a modified six-day itinerary that included its normal stops in Grand Cayman and Cozumel with the scheduled visit to Montego Bay replaced by Progreso, Mexico. With the delayed departure, there would not have been enough time for the ship to travel to Jamaica and make it back to Galveston on its scheduled return date of Feb. 27.

Carnival sincerely apologizes for this disruption to our guests’ vacation plans. We hope guests understand that this weather-related itinerary change was beyond our control as the ship was not able to safely navigate the Port of Galveston channel due to severe fog”

On one hand, it’s always a shame when travel plans don’t go just as we anticipated on a cruise vacation. Guest are not paying for off-the-wall adventures of unknown origin. The nature of a cruise vacation is predictable for the most part.

On the other hand, like the all-inclusive nature of a cruise vacation which really does not include everything, cruise vacations are have a predictable nature. Nothing is set in stone where safety of the ship, passengers and crew are concerned.

Carnival made the right move by modifying the existing itinerary to include a total of three ports that they had the time to visit. Had they not substituted Progresso, the same people might very well have moaned that they got shorted a port.

They did have options. They could have taken advantage of Carnival’s unique Vacation Guarantee which states

“If you are not completely satisfied with your cruise vacation experience, all you need to do is notify us before arrival at the first port of call and you must debark at your ship’s first non-U.S. port of call. Carnival will refund the unused portion of your cruise fare and pay your flight back.“

It sounds like some of the passengers would have been prime candidates for that plan.

Flickr photo by dkastner

Black Tomato launches Epic Tomato, an ambitious new adventure offshoot


For years Black Tomato has delighted old travel hands with its inventive, bespoke itineraries to various corners of the globe. The company is especially good at showcasing beautiful destinations not yet well-known to most travelers beyond the surrounding region. Among others, Belgrade, the Carpathian foothills, the Kuronian Spit, and Bhutan have all been embraced by the company.

This morning, Black Tomato launched Epic Tomato, which showcases a selection of hardcore adventure experiences to very hard-to-reach places. These adventures are scheduled for lengths of between four to 21 days, and are grouped into five categories: Polar, Desert, Jungle, Mountain, and River. They are all led by serious expert guides, some with SAS (British special service) military backgrounds.

Bolivia’s Apolobamba mountain range, Mali’s Dogon region, the Star Mountains of Papua New Guinea (see above), the Mosquito Coast of Honduras, and East Greenland are just a few of the destinations reached by Epic Tomato tours.

Epic Tomato’s frankly epic experiences don’t come cheap. At the bottom end of the scale, three adventures come in at £5995 ($9660): 14 days in Papua New Guinea’s East New Britain and Duke of York Islands; a 21-day trek in Tibet and Nepal; and eight days in Chilean Patagonia. At the very high end: 12 days on Canada’s Ellesmere Island for £67,495 ($108,720).

Video: Rappelling: how NOT to do it

Rappelling, by definition, is the controlled descent down a rock face using a rope. What it is not is the out of control and upside down (fascinatingly slow) descent down a rock face using a rope. I don’t have a lot of rappelling experience under my belt, but as a general fan of the outdoors, I have enough experience with the activity to watch this video and wonder how, exactly, this kind of accident happens to begin with.

An upcoming caving/rappelling trip to Belize got me searching YouTube for videos. When this came up, I’ll admit, I had to watch it a few times.

Have you been rappelling? Have you had an accident doing it? Do you have any tips for avoiding accidents? Tell us. Tell us everything you know in the comments.

Tips for solo travelers to make the cruise world fair

An ongoing complaint about cruise vacations has been from solo cruisers; people traveling alone. Solo cruisers pay double the cruise fare most of the time because cruise lines base their world on double-occupancy. That does not mean that solo cruisers just have to resign themselves to either paying double or forgetting about going on a cruise. Things are changing and there are steps the solo traveler can take to get the best possible value.

To be fair, the cruise industry is changing a little. Not much, but a little. Norwegian Cruise Line added solo studios to their new Norwegian Epic, an industry first and quite the experiment. The cruise world watched closely to check the popularity of the new accommodations. Apparently the results don’t have other cruise lines rushing to the drawing board to see if they can modify ships and cash in on the bonanza. Still, Norwegian is trying and singles like the Epic studios which recently won a design award from Travel + Leisure magazine.

But other than that bold move by Norwegian, we’ve just heard some rumblings about Royal Caribbean maybe slapping a few on some of the older ships during drydock. There is not a lot of help coming for singles from the cruise industry. The solo traveler will have to take the lead to make it happen but significant savings can be realized by being actively involved over the life of their cruise booking. Check these tips:

  • Check prices twice daily. Prices change, sometimes only for a few hours. Now that you have your cruise booked, you need to check for price reductions and have them applied when available. Your travel expert can help with this.
  • Buy discounted fares whenever possible (duh) and use a travel expert who is consistently accessible either by phone or email to get those new rates applied to your booking. While yes, it’s true that singles usually pay double, some lines offer a discount on select sailings as an incentive to book.
  • Buy way far in advance. That’s always a good idea. You get the best selection of cabins and often the best price too. A possible bonus: If the price goes up for your cruise closer to sailing, consider the price difference if you were to buy now an early buy bonus. If you are really hung up on pricing, this can help ease your pain.
  • Consider bringing a friend. I know, that’s the easy answer but maybe its time to really seriously consider it. A relative, someone from the office, a neighbor, maybe someone you know who did something nice for someone else and deserves recognition.
  • Check in with Single Travel sources like Singles Travel International to learn about their world and what it can mean to you. The singles scene does not have to evoke thoughts of singles bars, lonely nights alone or other similarly depressing thoughts.
  • Look at it differently. Instead of “Oh no, I don’t have anyone to travel with!”, try “Yes! I am going all by myself and can do whatever I want to, without regard for others”. You don’t have to be concerned about who’s turn it is to use the shower, where you will put your stuff in the cabin and what shore excursions “you both” or “all of you” would like.

There is no one single tool or idea that will make the cruise world totally fair for solo travelers. But by taking another look at the whole process, from booking to sailing, and by being actively involved along with your travel expert, solo cruising can be a rich and rewarding experience.

If all that’s not enough, try these 10 Reasons To Travel Alone, hold your head up high and have the cruise of a lifetime.

Flickr photo by Lisa Sanderson


New website promises travelers much better adventures

A new website calling itself Much Better Adventures launched recently with a unique approach to providing travelers with a new option for finding opportunities to explore adventure destinations across the globe. The site serves as a guide for travelers looking for first hand recommendations and ratings on local guide services and other businesses that also happen to use ethical practices in their approach to travel.

The website has compiled plenty of information to help you plan your next adventure travel experience, including options for how to get to your destination, whether it be by plane, train, or automobile. There is also helpful notes on how to travel in a more environmentally friendly way, which is especially nice for those concerned with limiting their carbon footprint on their journeys. Much Better Adventures also offers handy guides to destinations based on various activities, and their “Deals” section has money saving offers that everyone can appreciate. Visitors to the site are encouraged to join the growing community there and share their favorite local outfitters, inns, or guide services. The “Grapevine” portion of the site helps to spotlight new additions to the every growing database of user recommendations.

Active travelers will probably most enjoy the site’s option for searching the database to find the perfect adventure based on what it is you specifically want to do. You can select from such options as “Bike,” “Snow,” or “Rock+Ice,” amongst others. From there, you’ll be provided a few activity specific options, which then leads to the destinations best suited for the activity. Once you’ve decided on the activity you’re most interested in, you can then select the continent and country that you would like to explore in that manner. The country of choice is even broken down into sub-regions, which once selected will also provide the tour operators in that area that provide the adventure you’re looking for.

The site is still filling up with information, but there are already some great suggestions for travelers heading to nearly any part of the world. Perhaps you’ll find it to be a useful tool the next time you’re looking for a much better adventure of your own.