New Airline Watchdog Pledges To Name Airlines That Don’t Respond To Customer Complaints

Did you have a bad experience with your airline? Was your on-board meal atrocious? Did a dispute go unresolved? Now you have a place to complain and have your voice heard, as the new Airline Customer Advocate website has just launched on July 1.

The website focuses on Australian carriers, and pledges to call out any airlines that have treated passengers unfairly. When you go on the website, you’ll be able to lodge a complaint that you were not able to resolve on your own. The customer will be asked to first lodge two complaints with the airline directly before using the service, as this gives carriers two chances to solve the problem. Interestingly, the service is funded by the country’s major airlines.

Said advocate Julia Lines, “I see the airline customer advocate as an ally for consumers when things go wrong. It’s another option for travellers. They should raise their complaints with the airline at first instance and if they are dissatisfied with that process they need to let the airline know that.”

Do you think there is a need for a similar service focusing on U.S. airlines?

[Image via Big Stock]

Rabies Pre-Exposure Vaccine: Will Not Getting One Come Back To Bite You In The Butt?

Recently, a well-traveled friend of mine, whom I’ll call Jules, went to Belize on vacation. While on an idyllic, live-aboard sailing trip, Jules, her husband, and mother decided to explore some cays by sea kayak. What happened next is one of my worst developing nation nightmares.

While poking around what appeared to be an abandoned cay (this is why poking sans guide isn’t recommended, but few true travelers can resist), two semi-feral dogs “jumped out from beneath an overturned rowboat, barking ferociously.” Jules explains, “They were tied up, and we immediately headed back to our kayaks, when we saw a man. He told us the cay was ‘privado (private),’ and I started apologizing in Spanish as we pointed at our kayaks and picked up our pace. The next thing I knew, one of the dogs was let loose, and barreling after us. I started to run, and it bit the back of my right calf.”

The dog released her leg after Jules’ husband waved his arms at it while yelling, “NO, NO, NO, NO!” Then it re-launched itself at her, so she employed the same tactic, and eventually they made their way to their boats and escaped.

As if this story isn’t harrowing enough, the really terrifying part is that they were 10 miles out to sea and had four days left aboard ship. Fortunately, Jules’ mom is a medical professional. Immediately following the attack, she soaked her leg in sea water to flush the wound, then her mom accessed their first-aid kit and cleaned it with hydrogen peroxide, and applied antibiotic ointment. For the remainder of the trip, her mother repeated this procedure, changing the bandages up to three times a day.

I asked Jules why she didn’t insist upon returning to land immediately and seeking medical treatment.

“That’s an emotionally hard question to answer,” she explained. “The dogs weren’t foaming at the mouth, they didn’t look rabid, but rather in aggressive/protective mode. My mother was on the boat with us and she nursed my wound and kept checking my vital signs for any dangerous symptoms. Luckily, nothing bad came of it. There were no clinics in Placenia where we were, so I made the decision to go to the hospital as soon as I returned home six days later.”

There, she was advised to get rabies shots, which had to be administered through the ER (general practitioners apparently won’t provide them). Jules said the series of four treatments – eight shots the first visit, and one per follow-up – was awful. “I got one in each shoulder, one in each upper thigh, one in my butt, and three directly into the wound. The serum they inject feels thick and made my blood feel sluggish. I couldn’t think clearly and needed to nap every day.” She also wasn’t up-to-date on her tetanus, so that was the first shot she received.

Since Jules is one of the most energetic people I know, the shots really affected her ability to work, and she had to take a number of sick days on top of her two weeks vacation. That, of course, is the least concern in this scenario, and I asked my infectious disease doctor, John Szumowski, a fellow at the University of Washington, what the best course of action would be in such a situation.

“Once a person has symptoms of rabies, there’s little that can be done,” he says. “Only a handful of persons have survived even with intensive care. But the rabies pre-exposure prophylaxis vaccine series is felt to be very effective if administered to a person who doesn’t have symptoms.”

I’ve been telling myself for years that I should get rabies prophylaxis (a series of three recommended vaccinations) because I’m in what’s considered a high-risk group when I travel. I have a lot of exposure to animals, and I spend extended periods in rural areas where a delay in medical evaluation is likely. Thus, it’s a safe generalization to say that most adventure travelers would do well to get the series, even if they’re not animal lovers (for the record, despite my crazy dog/cat lady tendencies, I usually give creatures in developing nations a wide berth for this reason). I know I’m going to do it before my next big trip.

Getting the series, says Dr. Szumowski, “Also allows for a simpler course of post-exposure prophylaxis following a bite: fewer vaccinations and immunoglobin (which may not be readily available or of good quality internationally) isn’t needed. The pre-exposure series is available in travel clinics, but can be easily given in a primary care setting, too. Clinics may not have it immediately available, so calling the office ahead of time is a good idea.”

Dr. Szumowski is quick to point out that getting the pre-exposure series does NOT mean medical evaluation should be skipped after an animal bite. Aside from rabies, bites can transmit other, primarily bacterial, infections. “Thorough cleansing of the bite site is an important step, regardless of vaccination status,” he adds. “Animal bites, even those that took place some time in the past, should be discussed with your medical provider because the incubation period for rabies can be up to years afterward.”

Need more compelling reasons for why adventure travelers should get pre-exposure shots? I’ve witnessed a puppy play-biting (drawing blood) a fellow traveler while we were visiting a Myanmar refugee camp in Thailand. I’ve seen a late-stage rabid dog staggering down the main street of a small village in Ecuador. I’ve been chased down an alleyway by a pack of mangy Vietnamese dogs, and had to scale a fence to escape. Gadling contributor Kyle Ellison has been chased by a dog while going for a run in a developing nation. I’ve been attacked and bitten two separate times by seemingly friendly cats here in the States, and still had to go to the ER, while animal control was required to quarantine and test the animals.

Rabies definitely isn’t limited to developing nations, nor is it restricted to dogs and cats. You should never get to close to wildlife, wherever you may be, for any number of safety reasons. But animals like raccoons, opossums, and bats are also frequent carriers of this deadly disease domestically.

For more information on rabies and other infectious diseases related to travel, the CDC’s Yellow Book is an excellent resource. And don’t let fear of rabies make you paranoid about indulging your fondness for animals when you travel.

Says Jules, “I’m an animal lover, and even after this horribly scary incident, I’ll continue to look for the wagging tails of approaching dogs. This was a minor blip on our trip, and will in no way stop me from continuing to see the world. It’s a part of traveling that makes us stop and re-evaluate taking precautions. We’re very protected in the U.S., and take that for granted. We need to respect the places that we visit and be our own advocates to protect ourselves and fellow travelers. From now on, I’ll also always consider travel insurance when visiting developing nations.”

[Photo credits: German shepherd, Flickr user State Farm; dog bite, Jules; dog, Laurel Miller]

How To Prepare To Volunteer Abroad

Volunteering abroad is a worthwhile experience that allows you to help a community while really getting to know a culture. While rewarding, there is a lot of preparation, both physical and mental, that is necessary to get you ready for a volunteer vacation. To help you prepare, use the tips below.

Do Your Homework

Not all volunteer agencies are created equal. While some are scams, others are legitimate but charge astronomical fees. You’ll also want to look at what’s included in the price, and what type of accommodation you’ll be set up in. For example, when I volunteer I don’t like being put in a hotel. Instead, I prefer doing a homestay to get closer to the local culture. The volunteer placement board SE7EN does not use a middleman, so you’ll usually get to volunteer for free or very cheap, and stay with a family. Likewise, International Volunteer Headquarters, the company I always go through, offers affordable programs that include homestays and local activities. If you’d like to talk to someone knowledgeable in person before embarking on the trip, go with a global organization that has local chapters, like Habitat for Humanity.Connect With Past Volunteers

To get an idea of what to expect, it’s a good idea to connect with past volunteers. Ask them their opinion of the organization, what went well, what went wrong, what to expect and what to pack. For example, when I volunteered to teach English in Thailand, I had no idea what to bring, or how the project would be run. I used the organization’s Facebook page to find past volunteers, and learned about how lesson planning worked, what supplies to bring and that packing a roll of toilet paper was a must.

Apply For A Program That Fits Your Skills

To really make a difference, try to find a project where you can really utilize your skills. If you’ve studied medicine, help take care of sick children or do hospital work. If you’re good with kids or enjoy teaching, sign up for an orphanage project or teach English. And if you’re not sure where you’d be best placed, ask the organization you’re going through where the most help is needed.

Learn The Customs Of The Country

This is an important step that many travelers often overlook. You should never just show up in a country without researching the local customs. This is especially true when you’re representing a volunteer organization or staying with a family, because you don’t want to offend anyone. For instance, in Thailand it’s considered offensive to enter a room with shoes on, touch another person’s head or point your feet at someone. These are all things I do at home, so it was good to know beforehand. Likewise, punishments for certain offenses vary depending on where you are. For instance, while chewing gum is fine in Western countries, you can incur a hefty fine for doing this in Singapore.

Become Familiar With The Work You’ll Be Doing

Know beforehand what exactly you’ll be doing so you can efficiently prepare. If you know you’ll be working in an orphanage, bring some small toys to give to the children. Teaching English? Print out some worksheets and pack extra school supplies.

Find Out What The Dress Code Is

I made this mistake when teaching in Thailand. Although I knew I would be working in a rural village, I packed slacks and dress shirts, because I wanted to look professional. When I arrived, however, everyone was in baggy capris and T-shirts. If only I’d have found out beforehand, I could have saved myself the trouble of having to ship clothing home and buy new outfits.

Fundraise

Whether you put the money towards your program costs or donate it straight to the organization you’re helping, fundraising is worthwhile. If you have the time, try planning a benefit dinner, concert or sporting event. Moreover, you could try to piggyback on an event that’s already going on, and ask for a cut of the profits. Selling food, leaving a donation can at your local pizza place, having a social media contest or holding a meetup are other effective ways to fundraise.

Get In The Right Mindset

One thing to remember is that there will be culture shock. You’ll not only be experiencing a new culture, but also seeing things that aren’t easy to look at, like hungry children or wounded animals. Additionally, you’re probably not going to be able to change everything while you’re there. Mentally prepare yourself beforehand, and remind yourself that every little bit of aid helps to move things in the right direction.

[images via Svadilfari, Intropin, Jessie on a Journey, J.J.]

Southwest Passenger Told To Cover Up Her Cleavage



Apparently, there is now a dress code when boarding a flight. A female passenger on a Southwest Airlines flight from Las Vegas to New York on June 5 was told to cover up her cleavage before boarding.

The passenger told the online blog Jezebel, “I didn’t want to let the representative’s Big Feelings about my breasts change the way I intended to board my flight. And lo and behold, the plane didn’t fall out of the sky…my cleavage did not interfere with the plane’s ability to function properly.”

To help smooth things over, the airline is now issuing the woman an apology, as well as a refund for her flight.

Do you think Southwest Airlines was out of line?

Video Of The Day: Fashion For The Weather

No matter how many times I manage to put together a surprisingly weather-appropriate outfit, I can’t seem to keep tabs on what those outfits are after the day has passed. This affects my travel packing. Warm-weather climates are easy enough to deal with – a bikini, shorts, tanks, sandals and a sundress or two. Simple. Destinations with cooler weather, however, elude me. Do I need my coat or just my sweater? I should have figured this kind of basic life skill out in elementary school, but since I didn’t, there’s an app for that. Cloth is a fashion app enabling users to photograph and upload pictures of their outfits. But now Cloth is tagging outfits with the current weather and archiving them. So the next time you’re traveling to a place with weather you can’t seem to remember how to dress for, Cloth will show you your own fashion for the weather options.