Cruise line adds new cabins, upgrades to older ship

by Chris Owen on

Whenever a cruise line adds new stuff to old ships, it’s a big deal. This time, it will happen during a dry dock maintenance period this coming May. Norwegian Cruise Line will add a total of 58 new cabins to the 2,224-passenger Norwegian Dawn including 28 new suites.

The suites include four 667-square-foot to 732-square-foot owner’s suites and 24 family suites, ranging from 408 square feet to 495 square feet, most of which can sleep six passengers.

Norwegian did a similar addition project adding new cabins on sister-ship Norwegian Star not long ago which worked out well.

“The flow of the ship has improved on the Star with these changes and we think it’s more in line with the way we build ships today,” said Crane Gladding, NCL’s senior vice president of revenue management and passenger services. “We are putting more public spaces together for guest flow to be more smooth around the ship.”

The work will be done at the Grand Bahama Shipyard in Freeport, Bahamas, from May 1 to 27.

More changes are on the way for the ship also, but the cruise line is keeping those a secret to be revealed later.

Flickr photo by Ken from NY


Cruise lines seek new ports, secure islands to visit

by Chris Owen on

“You can only go to Cozumel just so many times” is a common complaint from frequent cruise travelers, bored with the same ports being offered by cruise lines year after year. As the cruise industry matures and more repeat passengers come back for more, they look to sail in some different directions.

Celebrity Cruises Eclipse will sail from Southampton boasting new destinations such as Reykjavik in Iceland, Genoa in Italy, and Ponta Delgada in the Azores. The 2012 return of the popular ship will bring revised cruise itineraries in response to guest demand including a series of eight and fourteen night cruises.

“Celebrity Eclipse is the most popular ship in the Celebrity Cruises fleet for UK and Irish holidaymakers, and we’ve further enhanced itineraries and destinations to keep guests coming back” explains Dominic Paul, Vice President & Managing Director, UK & Ireland.

New calls will be made to St Lucia in the 2012-2013 season too when Norwegian Cruise Line’s Norwegian Sun makes regular visits to the island.

Cruise line itineraries are chosen based on a number of factors including safety, size of the ships, where other ships are going and more. The decision greatly impacts ports visited, bringing in considerable tourist spending when ships call.

“This is incredibly exciting news for our tourism sector. St Lucians are thrilled to welcome Norwegian,” said St Lucia tourism Minister Allen Chastanet of Norwegian Cruise Lines move to visit the island adding that “the decision to include regular stops to St Lucia was made after the company sampled the island’s offerings with limited calls in 2009.”

Cruise lines seek new ports for other reasons as well. Some not so great for local economies.

New ports, as well as existing ports, must meet and maintain standards demanded by the cruise lines. Don’t meet the standards down the road? Cruise lines will pull out and go someplace else.

When violence in Mexico reached a level of concern, cruise lines, one by one, were quick to divert to different ports. To get them back, Mexican government officials had to prove their ports safe, secure and a good place for cruise ship passengers to visit.

The threat of cruise lines moving their mobile assets to safer waters happens commonly for weather-related issues too. As master of the vessel, the ship’s captain will occasionally skip ports or revise itineraries when weather conditions that day warrant staying out of harms way. That’s part of every cruise passenger contract, the agreement all guests buy into before boarding a cruise ship.

It may be rough seas that at a port requiring a tender operation using smaller boats to ferry guests to and from the ship. An approaching storm, not on the radar when the ship first started its voyage may cause a modified itinerary down the line.

Often discounted by travel purists as a lesser travel experience, there is a lot that goes into a cruise vacation and each sailing is unique. While it may appear that ships run the same routes over and over, these are ocean-going vessels manned by experienced seamen, not a ride at an amusement park. New ports are often planned years in advance and all factors that go into making for a safe, secure and enjoyable experience have to be in place before the first ships visits.

Flickr photo by Loimere

3 great ways to make your travel agent hate you

by Chris Owen on

Having a good travel agent in your pocket can gain you real advantages from booking to sailing on a cruise vacation. If you are lucky enough to have found and established a relationship with a Cruise Expert, an agent who specializes in cruises only, all the better. It’s an ongoing process to be sure, one that aims at building a long-term business relationship that will benefit you for years to come.

A good agent, with your best interests in mind, can gain you lower pricing and greater value down the line. Your click-to-book agency or even the cruise lines themselves will not even come close to talking about something like that. Complementary upgrades, bonus onboard amenities and quick access to good information are just some of the benefits you can gain.Finding one of those great agents is one thing. Keeping them interested in you like they might be interested in the travel plans of a close family member is another. Here are some great ways to make your travel agent hate you. Avoid these

  1. Ask “I want to go on a cruise. Whatcha got?” Do a little homework. At any given time there are zillions of possiblities for sailings all over the world. Try to narrow it down to a hemisphere.
  2. Start a conversation with “I heard on CruiseCritic that…” CruiseCritic.com is the premiere website for all things cruising. Message boards there have a lot of useful information. God does not write what you read on the message boards though so don’t place wagers based on information you get from member IKnowEverythingAboutCruises
  3. Start a conversation with “Here are the prices my online cruise broker gave me, can you beat these?” You might as well holler “If somebody else comes along that’s $20 cheaper I will drop you like a hot potato so don’t invest a lot of time in me”

A good cruise expert is an invaluable resource but one that takes a little time to get the most out of. It’s an ongoing process built on trust, loyalty and courtesy. If you feed your travel agent dirt odds are you won’t get diamonds in return.

You want this person to love you.

You want them to think of you as their brother, sister, mom or dad and have a personal commitment to you right along those lines. That does not mean you should accept anything less than flawless arangements and excellent value. All things considered, your travel agent should afford you easy to see advantages over booking any other way. There should be no doubt about it. If there is, you have either unrealistic expectations or the wrong “expert” in your pocket.



Flickr photo by Jorge Quinteros

Ten cruise comments you would rather not hear, ever

by Chris Owen on

Cruise ship operations often get a lot of criticism for having too many announcements over the ship’s loudspeaker system. Some are essential for safety and just general organization of the many passengers on board. Others are not so essential and often aimed at just selling something. Some lines have more than others, some leave phone messages, others attempt to make announcements in crowded deck areas which are hard to hear.

It’s all part of the experience but some comments you would just rather not hear at all. Here are ten of them:

  1. “Hello, this is ship security. I have your son here and…” No matter what comes next, it can’t be good.
  2. “If your luggage has not yet been delivered to your stateroom, please report to…” (They found your smuggled booze)
  3. “HANG ON!” You are on Brilliance of the Seas and another “unexpected storm” will be encountered shortly.
  4. “Fire!” This means you will be having Spam for the next few days, delivered by aircraft carrier.
  5. “Is that your luggage floating in the ocean?” You should have tipped the porters.
  6. “Motion discomfort bags have been places about the ship for your convenience” (rough seas ahead. Get ready to say hello to that lobster you had for dinner again)
  7. “Oh look honey! There is a big sale at in the ship’s jewelry store! Let’s Go! Your husband won way more money in the casino than he said he did.
  8. “Oh look honey, the Golf Pro is giving lessons today!” She’s trying to get rid of you.
  9. “This is not a drill” Unless you are in a dentist chair and your dentist is Homer Simpson, you’re probably going for a swim. In the ocean. Without Rose or the diamond.
  10. “Customs is on board!” Actually this is one that strikes terror into the hearts of Royal Caribbean crew members/drug dealers. You may be short a waiter at dinner tonight.

Flickr photo by RAYANDBEE



Port of Los Angeles plugs in cruise ships to help environment

by Chris Owen on

Ports and cruise lines are making an ongoing effort to grow the industry in an environmentally responsible matter. The Port of Los Angeles today became the first with the ability to provide shoreside power to three different cruise lines. Using the Alternative Maritime Power system, ships from Princess Cruises, Disney Cruise Line and Norwegian Cruise Line can now turn off their polluting engines while in port.

“The use of AMP™ at our World Cruise Center reduces emissions not just at the Port but improves the quality of air throughout the Los Angeles region,” said Mayor Antonio Villaraigosa. “The ability to adapt this technology to multiple cruise lines eliminates significant ship exhaust when cruise ships are at berth, and the AMP Mobile is another innovation that demonstrates our commitment to developing cutting-edge technology that can benefit port communities everywhere.”

Having the ability to provide clean power and being able to use it are two different matters. In addition to the port having it available, ships must be fitted to accept the clean power source.The Port’s AMP™ system installed at the World Cruise Center in Los Angeles plugs in two cruise ships at a time and is capable of delivering up to 40 megawatts of power, with 20 megawatts of power delivery capacity to each of the two different ships.

Cruise lines and ports have been working on the ability to provide clean, electric energy from the local power grid for years. Norwegian Cruise Line, Celebrity Cruises and Royal Caribbean International won awards from the Port of Seattle for making an environmental difference recently.

In January’s first annual Green Gateway Partners Awards the lines were recognized for participating in the At-Berth Clean Fuels program, or use of shore power to plug in and turn off engines while docked at shore.

“Each of the companies recognized have demonstrated that you don’t have to choose between the environment and the economy,” said Port of Seattle CEO Tay Yoshitani at the time.

In Los Angeles, the World Cruise Center is the only port where two cruise ships can be connected simultaneously. Cruise ships utilize either 6.6 kilovolts (kV) or 11 kV electrical power distribution systems to plug into shore side power; the Port of Los Angeles can now accommodate either. Currently the power demand of the cruise ships calling the Port of Los Angeles is anywhere between 8 to 13 megawatts of power. A seven megawatt load is equivalent to producing enough electricity for approximately 1,000 homes.

Also in California, the Port of San Diego gained the “plug-in” ability late last year, fitted for Holland America ships. Holland America Line’s Oosterdam was the first to plug in to “Shore Power”, a system designed to help cruise ships go green. Initially the system can handle one ship but plans are for this system to take on more in the future too.

Port of San Diego Completes Shore Power System from Port of San Diego on Vimeo.

Also last year Princess Cruises Island Princess plugged in at the Port of San Francisco to a system that was built as a cooperative effort by the Port of San Francisco, San Francisco Public Utilities Commission, the Bay Area Air Quality Management District, the Environmental Protection Agency, Holland America Line and Princess.

Princess’ shore power program made history debuting in environmentally extra-sensitive Juneau, Alaska in 2001, expanded to Seattle in 2005, and then to Vancouver in 2009. Currently nine of the line’s ships have the capability to “plug in” to a shoreside power source, representing an investment for Princess of nearly $7 million in equipment.