Video: Japanese Customer Service Is Different From Ours

In keeping with Japan’s reputation as a most hospitable country comes this video from LiveLeak. Two Canadian backpackers are attempting to purchase subway tickets so they can visit Tsukiji Fish Market, but have problems with the dispenser.

No worries! Apparently, in Japan, live, smiling attendants pop out of tiny, hidden slots in automated machines. Perhaps the U.S. should take note, and use this strategy to help stimulate the job market. If only we could get rid of automated phone prompts.


Estonian Art And Literature: Big Ideas In A Small Country


For a country with only 1.3 million people, Estonia has a hell of an art scene. There are several good museums and galleries and a lively round of readings and exhibition openings.

One of the biggest names in the Estonian art scene is Raoul Kurvitz. He’s been big for a few decades now, producing a steady output of installation pieces, experimental films and paintings. Right now KUMU, the Art Museum of Estonia, has dedicated an entire floor to his work.

While I’m a hard sell with contemporary art (see my ambivalent response to Damien Hirst) I found Kurvitz’s work consistently challenging and innovative. He ranges from accessible videos like this cover of Jesse Colin Young’s “Darkness Darkness“ to weird art happenings that leave the viewers scratching their heads and feeling slightly disturbed.

This is an artist that takes risks for his art. In the 1989 experimental film “When Lord Zarathustra was Young and Polite,” he gets flogged by two female assistants and then washed into a Finnish river by an opening sluice gate. In another video he’s surrounded by fire. And I have to wonder what that blue paint tasted like when it came out of the fish’s belly.

KUMU is an ultramodern building chock full of Estonian art of all periods. What’s interesting is how they followed all the great Western traditions such as Impressionism, Cubism and the rest but put their own twist on it. And then there are the mavericks like Edvard Wiiralt who veered off into their own high strangeness.

The literature scene is doing well too. I was lucky enough to meet Piret Raud and Kätlin Kaldmaa, two Estonian authors who gave me the lowdown on writing in a language that only a little more than 900,000 of their countrymen speak. The rest of Estonia’s population are native Russian speakers and tend to look eastward for their reading material.

%Gallery-179740%Given such a small readership, you’d think publishing would be all but dead in Estonia, but nothing could be further from the truth. The fall of Communism led to an explosion of publishing houses. Where once there had only been a couple of official state-run publishers, now there’s more than a hundred indies. Many are micropresses with only one or two titles, while others are major houses with long lists.

That breath of freedom must have been a relief after decades of Soviet occupation. During those times many Western books and magazines were banned and sailors made a good side income smuggling them in. One of their best sellers, I’m told, was Playboy magazine. Pornography was banned in the Soviet Union. They saw it as Western decadence, I suppose. So admiring the Playmate of the Month became an act of political defiance. The world is a weird place.

Besides reading illegal imports, some Estonian writers bucked the system by participating in the Samizdat movement, writing subversive books and distributing them through a postal network to like-minded individuals. Since the Soviets didn’t exactly dole out printing presses with the ration cards, most of these books weren’t bound. They’d be typed out with a couple of carbon copies or simply handwritten. Kaldmaa told me some books were even photographed page by page and you’d get a stack of photos in the mail.

I would have loved to meet one of these writers. I write what I feel and all I have to risk is some anonymous coward giving me shit in the comments section. Say what you felt in the Soviet Union and you could end up in a KGB torture chamber. Writers back then had balls.

On my last night in the capital Tallinn I was invited to a poetry reading at Kinokohvik Sinilind, a rambling cafe/bar/arthouse cinema in Old Town. Several poets and a band took turns on the weirdly lit stage doing their stuff while a large crowd listened and chatted. The poetry was all in Estonian, of course, so I listened to the cadence of the words rather than their meaning. An odd experience but a rewarding one.

There were a lot of prominent writers there. Kaldmaa introduced me to a poet who specialized in translating poems from Japanese, Chinese and Korean into Estonian. He spoke French and English too. Scary. I met a whirlwind of others too, at the table or at the bar. Everyone seemed to have their latest book tucked under their arm, all cleverly designed by local talent.

I’m jealous of poets; they always get nicer covers.

Read the rest of my series: “Exploring Estonia: The Northern Baltics In Wintertime.”

Coming up next: Eating and Drinking in Estonia!

Monkeys Are Big Business At Manuel Antonio National Park In Costa Rica

It was 6 a.m. and I was hiking alone in the lush, tropical forest below the Hotel Parador near Manuel Antonio National Park in Costa Rica when I heard a noise that stopped me dead in my tracks. It was a deep, throaty guttural call that almost sounded like an animal clearing its throat. I was on the so-called “Monkey Trail” on the hotel’s extensive grounds, so I was expecting to see howler monkeys. But I imagined the howler monkeys call to be more like a high-pitched shriek.

I picked up my pace in the enervating, early morning jungle humidity as my mind started running through the possibilities. Hadn’t I read that there were jaguars and leopards and pumas in Costa Rica? Was I about to become the first tourist to get mauled by a wild animal before he even left his hotel?


I knew that whatever it was, I had to avoid the impulse to run, but I hustled away as the animal continued to howl at a frightening volume. In a distracted state, I somehow managed to lose the trail and eventually found myself down at a rocky lookout over the Pacific.

I regained my bearings a few minutes later and on my way back to the hotel pool I saw more than a dozen howler monkeys jumping from tree to tree, but none of them made much noise. Back at the hotel pool, I sheepishly asked a young man who worked the Hotel Parador’s adventure desk about the terrifying howl I’d heard.

“It is possible that was a leopard or a puma?” I asked quietly, so that only he could hear me.

“Sir, we don’t have leopards and pumas on the hotel grounds,” he said. “You heard a howler monkey.”

An hour later, I was at Manuel Antonio National Park wondering why it was easier to see monkeys at my hotel than at one of the country’s premier tourist attractions, know for its wildlife. My wife and I hired Flander Sanchez to take us on a guided walk through the park and a half-hour into our tour we had yet to see a monkey. Still, Flander had an uncanny knack for seeing things we would have just walked past if he wasn’t with us.

Just steps after paying the $10 entry fee to the park, he stopped dead in his tracks and started to set up a telescope on a tripod. He noticed a huge golden web spider sitting in its web and then a green lizard we never would have seen. Flander picked some petals off of a plant and has us breathe in the delightful citronella scent, but I wasn’t as interested in eating the fistful of termites he picked up off a tree on the side of the path.

“Come on,” he said. “These things are delicious. Try them- it’s part of your tour, no extra charge!”

My wife gave them a try and said they tasted like dirt, so I declined. Flander seemed a little hurt.

“I can’t believe you don’t like them! I love termites.” (see video.)




Another 15 minutes or so up the park’s main path, Flander spotted a white-faced capuchin monkey sitting in a tree overhead.

“I feel like he’s going to climb up to the top of the tree and then jump across to the other side,” Flander said, as two other clusters of tourists gathered around to gawk.

And just as I started to think, how the hell does he know what the monkey is going to do next, the monkey did just as Flander predicted, making a huge leap over the trail to the other side of the jungle as the cluster of tourists gave him a small round of applause for the effort. It felt a bit like a well choreographed show.

A big crowd gathered to watch a three-toed sloth scratch himself high up in the trees and a woman from New Jersey seemed thrilled.

“Look at him!” she bellowed. “He just keeps scratching his ass!”

By the time we reached Playa Manuel Antonio, I had a small mutiny on my hands. Flander still had plenty more to show us, but my sons and wife wanted to hit the beach. It was sweltering and my 5-year-old son Leo was dripping with sweat.

“Why are we on a tour, dad?” he asked. “You said we were travelers, not tourists. Only tourists take tours.”

I prevailed on the group to press on and we were immediately rewarded. There were white-faced capuchin monkeys everywhere on the path towards Playa Espadilla Sur, most of them hovering on short trees, hoping to scavenge for food.

At the entrance to the park, there were gruesome photos of dead monkeys with a warning about the dangers of feeding them. One feisty little monkey tried to raid a nearby garbage can and bared his teeth at Flander when he shooed him away from it with a stick. It’s sad and dangerous that the monkeys in Manuel Antonio are conditioned to scavenge for human food but the fact that they flock to humans makes for a remarkable experience for visitors.

The monkeys stop to stare right into your eyes and they seem to find the paparazzi fascinating. They’re also pretty damn smart. One tourist held out his flip-flop and was trying to encourage a monkey to come grab it but the monkey just looked at him like he was a dumb ass, as if to say, dude, I know that’s not food, why would I want your smelly flip-flop?




We walked on with Flander toward Playa Espadilla Sur, which is a huge, stunning beach that’s flanked by lush tropical jungle that encroaches onto the beach. It was nearly deserted, partially because the guides were telling people that there were crocodiles in the water. Flander still had more to show us but we parked ourselves in the shade of a huge tree and told him we were done. I felt a bit like a castaway that had just found paradise and didn’t want to move a muscle.

“Are there always that many monkeys out prowling around?” I asked.

“Not always that many,” he said. “They like to come out on the weekends.”

“Come on man, the monkeys don’t know it’s Saturday,” I said.

“They don’t know it’s Saturday but more people come here on the weekends and they respond to all the noise because they know there’ll be more food,” he said.

My guidebook said to avoid Manuel Antonio on weekends in the high season but if you want to get up close and personal with the park’s white-faced capuchins, there’s actually no better time to be there.

IF YOU GO: it takes about three hours to get to Manuel Antonio from San Jose. We were surprised to discover that it was slightly cheaper for us to take a private taxi than any of the group shuttle services that go to the area. If you have less than four people in your party, the shuttles will probably be cheaper though. We used Mario Rosales Melendez (86-27-62-95, Mario_tour76@yahoo.com) who charged us $150 for the ride.

The town of Quepos and the area right outside Manuel Antonio isn’t very pedestrian friendly, so don’t think you’ll be able to walk many places from whatever hotel you choose. Some of the hotels have shuttles, but you might consider renting a car if you want to have the flexibility of exploring the area on your own.




We stayed at the Hotel Parador and I would highly recommend it. The rooms are very nice, with comfy beds and modern amenities; the food is excellent and they have free shuttles to Manuel Antonio. But the real pleasure of this place is the lush grounds, the hiking trails and the beautiful pools with views of the Pacific. Here’s a tip for you if you stay there, or even if you don’t: check out the Fragata Restaurant at the farthest corner of the resort. It’s only open for lunch, but it’s set high up, so there are great breezes and amazing views, not to mention very good food at reasonable prices.

I highly recommend hiring a guide at Manuel Antonio. They cluster in front of the entrance and usually charge $20 per person. You can book ahead if prefer at info@manuelantoniotours.com. Café Agua Azul is an American-owned restaurant that has excellent food and great views at reasonable prices.

[Photo/video credits: Dave Seminara]


The Airport Shoeshine: A Tradition Worth Supporting


I’ve been dimly aware that it’s possible to get one’s shoes shined at airports the world over for many years. That said, I’m a chick, and despite my boot obsession, I usually travel in Chuck Taylors. I don’t know from shoeshine, other than my love of Johnny Cash (“Get Rhythm,” anyone?).

A couple of months ago, however, I found myself with time to kill at Denver International Airport (DIA), en route to work a trade show. A deep, syrupy voice called out, “Shine your boots, ma’am?” I looked down. I was wearing my favorites, a pair of motorcycle boots I’d scored on Ebay. They looked like hell after tromping around in the mud and snow.

“How much?” I asked the kindly-looking black gentleman wielding a clean rag. “Whatever you feel like contributing,” he answered.

Seconds later, I was perched atop the adult version of a booster chair, observing the frenetic energy of the airport. I learned the gentleman in question’s name was Leonard, and he’d lived in Denver for over 30 years. As we talked about how the city had changed, and waxed poetic about why we’d both chosen to relocate to Colorado, he brushed, polished, massaged and buffed my boots until they glowed. He sealed the seams along the soles, and meticulously attended to the areas beneath the buckles and straps.

Ten minutes later, I was boarding my flight with glossy, weatherproofed boots (my version of business casual), and a vivid mental picture of early ’70s Denver. Leonard had some cash in his pocket, and I like to think that he, too, came away from the encounter richer not just financially, but emotionally.

Having a genuine, non-self-absorbed conversation with another human being at an airport is all too uncommon these days. Let’s face it: most of our exchanges consist of requesting a specific size of latte, or bitching about our lack of upgrade.

Now, whenever I’m at DIA, I get my motorcycle boots shined, both to extend their life, as well as for the connection, however fleeting, to another human being. And yes, I like that I’m supporting hard-working people earning an honest living. I haven’t seen Leonard again, but I never fail to have an interesting conversation, and learn a little something (many of the people working for this particular company, Executive Shine, are immigrants). If only I could travel in my high-heeled boots more often.

[Photo credit: Flickr user jag9889]

Happy International Pretty Brown Girl Day!


Today is International Pretty Brown Girl Day, a movement launched a few years ago that seeks to “address the harmful messages about skin tone and beauty in media” and is “for little girls of all ethnicities to send the message that brown skin is indeed beautiful.”

Knowing a couple of pretty brown girls who are facing racism here in Spain, I understand the reasoning behind this, but I don’t think it goes far enough. Instead of merely aspiring to be pretty, girls are better off aspiring to kick ass, so by the power invested in me by myself, I hereby declare today to be International Kickass Brown Girl Day.

This is inspired by a little Nepali girl I met many years ago. I had just come back to Pokhara from trekking the Annapurna Circuit and Base Camp and needed to return some gear to a rental shop. As I entered I saw the proprietor was gone and had left his daughter, who could have been no more than 10, in charge.

Two burly young Israeli guys were there arguing with her. They were returning some gear and didn’t want to pay for that day, even though it was early evening. The girl insisted that they pay an extra 100 rupees (a little more than a dollar) because the shop was about to close and there was no way she’d rent that gear that day.

The Israelis didn’t see it that way.

“No, we don’t have to pay!” they shouted, towering over her and acting aggressive. They actually puffed out their chests and clenched their fists… at a little girl.

Shit, I thought. I’m going to have to jump in and protect this kid and there’s no way I can take both these guys. Hopefully the neighbors will come in time to help.

Turns out she didn’t need me. She furrowed her little brow, stuck out her slim little hand with the palm up and said in the most forceful voice imaginable, “NO! You pay me 100 rupee!”

They backed down.

It’s one of the most impressive things I’ve seen in 25 years and 36 countries of travel.

Little brown girls have it tough. Disproportionately poor and discriminated against, many still play sports, go to school in underdeveloped areas, and kick ass in various other ways. So check out the gallery for some inspiring images, and be sure to celebrate International Kickass Brown Girl Day …

… because girls who kick ass are automatically pretty.

This photo shows girls in a rural school in Ethiopia. Most don’t have electricity or running water at home and have to walk several miles to get an education. Photo courtesy Almudena Alonso-Herrero, a kickass pretty brown woman who used to be a kickass pretty brown girl.

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