How To Spot Deceptive Hotel Websites And Fraudulent Trip Advisor Reviews

by Dave Seminara on

I was seduced by a lovely brunette lounging in what looked like a gorgeous pool. But I was looking for a hotel in Naxos, not a date, and should have known better. The website of the Aeolis Hotel looked superb, the price was right, and when I read a review of the place on Trip Advisor, which claimed the hotel offered “5 stars rooms,” I was sold.

But when I showed up at this hotel with my family a couple weeks ago and saw the pool (see photo above), I immediately knew we were in for some surprises. It was a tiny little affair, completely surrounded by the building on three sides, with just a couple feet of walking space. Clearly the hotel had a very clever photographer who was able to mask how humble this little pool was.

Our “junior suite” was advertised on the website as a “spacious suite” with a Simmons mattress but was, in fact, cramped and featured a bizarre, broken bed canopy that was hanging by a thread, drooping into our faces (see photo below) and an old mattress about as comfortable as a bed of nails. Shortly after checking in, I logged back into Trip Advisor to read the “5 stars” review that had stuck in my head. The review, allegedly written by one David Lockett from Liverpool, England, is pasted here in its entirety:

“Excellent holidays in this hotel”
Reviewed March 20, 2010
it is an excellent hotel with comfortable 5 stars rooms and bathrooms. The breakfast was very good, and so was the service.The owener was very friendly and cooperative. My family and I are looking forward visiting again the hotel this summer!Why hadn’t I noticed that this was the only review “David Lockett from Liverpool” had written on Trip Advisor? How had I not noticed the broken English? Clearly someone affiliated with the hotel wrote this review but I hadn’t caught the deception on first glance. After suffering through this hotel’s appalling breakfast for four mornings, I was 100 percent certain the review was false because no one in the their right mind would make a point of commending the Aeolis’s breakfast.

Trip Advisor claims that it monitors reviews and attempts to weed out bogus ones but they obviously miss some, including this one. Additionally, they refused to publish my review of this hotel because I referred to the bogus review from “Liverpool.” On the other end of the spectrum, they also cave in to business owners in removing negative reviews without justification.

Two years ago, I left a negative review for a truly awful Mexican restaurant in Big Fork, Montana. Trip Advisor published the review but days later it, and 3-4 other awful reviews from other diners were mysteriously all gone. If you look at this restaurant’s reviews on Trip Advisor now, they’re all 4 and 5 stars, apparently because the owner somehow intimidated TA into deleting the negative ones.

I complained at the Aeolis hotel in Naxos and was offered a 5-euro per night discount and, in fairness to this hotel, the place was adequate for the price we paid. It just wasn’t nearly as nice as the website and the bogus review I’d stumbled across suggested. I’ve been burned by deceptive websites and bogus reviews on many occasions. Here are a few tips to try to avoid a similar fate.

Don’t assume the hotel will be as nice as it looks on the website. Photographers know how to use wide-angle lenses to make things appear more spacious than they are. Be suspicious of hotels that show photos of just a fraction of their pool. Several years ago, my wife and I stayed at a place called Enchanted Waters on the island of Tobago, and were sucked in by a photo of a seemingly luxurious pool with a waterfall next to it.

The reality turned out to be a very small little pool with a non-functional waterfall that was situated right next to be a very busy road. Take website photos with a massive grain of salt and also be very suspicious of hotels that show photos of everything but their actual guest rooms.

Look at the traveler photos on Trip Advisor for an unvarnished look at the hotel. Clicking through the traveler photos on TA can be tedious, as some people put up extraneous photos of themselves posing with iguanas and other nonsense that does nothing to inform one’s hotel selection decision. But you can also see the reality of what you’re getting into, unedited by hotel management. If we had looked at the traveler photos of Enchanted Waters on TA, we never would have booked there.

Ask if there are specific photos of the room you’ll be staying in. If you’re staying in a big chain hotel, chances are there isn’t much variation in rooms, but if you’re staying at a smaller, independent place, the differences between rooms can be very significant. Many hotels will just vaguely say, “Look at our website,” but try to pin them down more if you can.

Last week, I booked a “family room” at the Halepa Hotel in Hania, Crete, and was enticed by the photo you see on the right. But when we checked in, we were given two rather small, very ordinary looking connecting rooms that were nothing like the photos we saw that were labeled “family room.”

“We have lots of different family rooms,” the manager said.

When I pointed to the photo of the family room I saw on booking.com they said, “Oh, that’s a mistake, that is our executive VIP suite.” False advertising to be sure, but if I had to do it over again, I would have asked them if the photo I was looking at was indeed the suite I’d be getting.

Use Google Maps and Google Earth to pinpoint the location, not the hotel website. Almost every hotel claims to have a central location but in some cases, a place will claim they’re a ten minute walk from the center, when in fact, Usain Bolt couldn’t sprint there in ten minutes. Also, use Google Earth and user reviews of the place to determine if the area is pedestrian friendly and if the walk might be uphill or unpleasant in some other way.

Read the 1 and 2 star reviews of the place on Trip Advisor and disregard 5 star reviews from users with only 1 review. Let’s face it, some people are never satisfied and they trash nice hotels online for bizarre reasons. Read through the bad reviews and determine if their complaints are pertinent to you. If reviewers note that the place is not how it appears on the website, be very leery. Likewise, it’s probably safe to disregard glowing 5 star reviews from reviewers that haven’t reviewed anything else on Trip Advisor.

Growing Number Of Tourists Stealing Artifacts In Rome, Italy

by Jessica Festa on

For those who love admiring ancient artifacts, you may want to visit Rome while they’re still there. According to police, there has been an outbreak of tourists stealing mosaic pieces, marble mile markers, cobblestones and other pieces of the city’s history.

Luckily, airport security has been vigilant and is on the lookout for the items. In fact, they’ve been able to return a large amount of artifacts stolen in the last six months. Moreover, they’re finding the majority of the thieves are travelers coming from Britain and northern Europe. These people are not arrested, but instead given a stern warning.

Says Police Chief Antonio Del Greco, “I can understand the legend and splendor that is Rome but that does not mean bits of it should be stolen … If they want a souvenir of their visit then they should buy something from a shop.”

[photo via agoodfella]

Two Overlooked Art Spaces in Madrid

by Sean McLachlan on

Madrid is famous for its art. The “Golden Triangle” of the Prado, the Reina Sofia, and the Thyssen-Bornemisza attract millions of visitors a year.

But there are plenty more places to see art than those famous three. One of my favorites is the Conde Duque, an 18th century barracks that has been turned into an art and educational space. Behind an elaborate Baroque gate are three large courtyards. The high, thick walls muffle the sound of the busy city outside and a sense of calm reigns.

There are three major exhibition spaces, although all aren’t always showing something at the same time. Conde Duque has recently reopened after a major remodel. While it’s lost some of its decaying charm, the building seriously needed work because termites were eating away at the old beams.

Entrance to the exhibitions is free. Evening concerts of classical music are often held in the courtyards and these charge for tickets. This is a popular nightspot for madrileños so book well in advance.

Right across the street from Conde Duque is Blanca Berlin, one of the best photo galleries in Madrid. They have a constantly changing collection of photos for sale from established and up-and-coming photographers from all over the world. They also have a permanent stock of photos you can look through. Unlike some of the snootier galleries in Madrid, they don’t mind people coming in just to browse.

These two spots are at the edge of Malasaña, a barrio famous for its international restaurants, artsy shops and pulsing nightlife.

Still haven’t satisfied your art craving? Check out five more overlooked art museums in Madrid.

[Photo courtesy Luis García]

Letter From Lilliputia: Small Is Beautiful In Paris

by David Downie on

It started on our flight back to Paris from New York: our seats had been put through the drier. They were too small to hold our newly fleshly forms. After a month in Chicago, San Francisco and New York City we had expanded our views – and backsides. Well, I had. My wife doesn’t thicken. Her DNA descends from termites.

The Paris taxi seemed luxurious after the battered Yellow Cabs of Manhattan. But it was shoebox-sized: half our luggage rode on our laps. We nudged bumper-to-baby-bumper down uncannily smooth surfaces into the groomed, green perfection of central Paris.

How quaint and prosperous and picturesque the tidy spider’s web of tree-lined streets with toy houses along them! The Eiffel Tower was slim and naked: it wore no cladding. Back home it might be demolished as pornographic. The Seine seemed a trout stream compared to the Hudson or Sacramento. And what were all those arched bridges built of stone? Surely steel and cement were superior?

In our absence friends who’d stayed at our apartment had exchanged our wormy furniture for dollhouse accessories. The ceilings and windows had downsized too. Our concierge, apparently by nibbling the wrong side of a mushroom, seemed the height of a child.

Forget inches: at 176 centimeters I towered over people and places! It felt wonderful. Petit was beau. How could I have forgotten why I moved here a quarter century ago?

Not only was small beautiful in Paris: old was pretty nifty too.Even the symmetrical broad boulevards driven through Paris in the 1850s-’60s by tyrannical Napoleon III and Baron Haussmann seemed mere country roads compared to the thundering avenues of our great American cities. I felt a new love for them well up in my caffeine-starved brain.

Strange: in centuries past Americans in Paris were bowled over by the newness and bigness. Nothing could be clearer from reading David McCullough’s new mega-bestselling book “The Greater Journey: Americans in Paris.”

In the 1800s to early 1900s Paris was cutting edge and huge, the biggest, brightest City of Light in the world. It had boulevards, triumphal arches, medical schools, hospitals and, after 1889, Eiffel’s amazing nude skyscraper. Paris during the infancy and adolescence of the United States was infinitely grander, more modern and more imposing than slaughterhouse Chicago, rustic San Francisco or ramshackle New York. How had the equation been flipped?

Jet-lagged we headed for a favorite local bistro in the fashionably ancient Marais neighborhood where we live. On Rue du Prévot, an alley between slump-back buildings 500 years old, we entered the heartland of Parisian Lilliputian Bobo-land. With arms outstretched I could almost touch the leprous plaster on each side. Never has shabby chic cost so much per square foot – or centimeter.

Happily ensconced at a microscopic wooden bistro table on diminutive 19th-century wooden bistro chairs at Les Compères, we studied the daily menu. It had been handwritten in chalk by the lively, pretty waitress-proprietor’s tiny little hand. The wine glasses were petit. There was relatively little in them – but it tasted good, like real French wine. Though loud of voice the handsome young barman behind his tiny blonde-wood bar was even smaller than I. The kitchen looked like a walk-in closet in Chicago.

Out of that busy little kitchen came more of those silly dollhouse accessories: saucers pretending to be plates, each topped with kindergarten servings of crisp mixed salad with sun-dried tomatoes and artichoke hearts, dressed with refreshing simplicity. The portions of the equally simple main course-pan-fried codfish reminded me of the single-bite tapas at sprawling Café Ba-Ba-Reeba in the Windy City. Even the duck confit and steak being wolfed by others looked minuscule.

Was all this tininess what was meant by “made to the measure of man?” I could feel myself retracting to European size as I savored the weightless spoon-sweet dessert: a simple swirl of unsweetened mascarpone and fruit compote. I resisted the house-made profiteroles. Afterwards there was no need to beg for “a small, single espresso.” The coffee was as thick as tar. The total content of the thimble containing it could not have exceeded 2 tablespoons.

Pleasantly buzzed, as I walked home to our 400-year-old apartment, past a city wall built in 1190 then through a handsome little square finished in 1612 I had one of those micro-epiphanies travelers are sometimes treated to.

Add together the simplicity, the lack of cloying sweetness, the powerful yet handsome smallness of things and people, and the miraculously preserved antiquity of it all and, bingo! No wonder nervy, hormonal New York twisted the torch from Paris’ child-sized hands a century ago and went rushing unchallenged into the gigantism of American greatness. Paris was too perfect and too hobbled by agelessness to run the race or contemplate change. Perhaps Paris was too wise to want to run the race at all.

As I spiraled up our staircase – no elevator in 1640 – to an apartment with no air conditioning, no microwave and no espresso-entertainment equipment in the kitchen I sighed with satisfaction. No wonder quaint little old made-to-the-measure-of-humanity Paris was still the favorite city of millions, including large Americans, and oddball little old me.

Author and guide David Downie’s latest book is the critically acclaimed “Paris, Paris: Journey into the City of Light,” which will soon be out as an audio book. His next travel memoir, to be published in April 2013, is “Paris to the Pyrenees: A Skeptic Pilgrim Walks the Way of Saint James.” His websites are www.davidddownie.com, www.parisparistours.com, http://wanderingfrance.com/blog/parisand http://wanderingliguria.com, dedicated to the Italian Riviera.

Assassination Of The Romanovs Subject Of New Exhibition

by Sean McLachlan on


In 1918, the emerging Communist government of Russia shocked the world when it assassinated Tsar Nicholas II, his family and members of his staff.

The Tsar had been blamed for a series of national setbacks. First, there was the humiliating defeat of the Russo-Japanese War in 1905, followed quickly by a popular rebellion that was brutally suppressed, the pervasive influence of the unpopular Rasputin and finally, disaster at the front and starvation at home during World War I.

Nicholas abdicated in 1917, but that didn’t stop the anger against him. The Bolsheviks were gaining ground in the fight to take over Russia and turn it into a Communist country. They captured the former Tsar and his retinue and moved them to a secret location. On July 17, 1918, the prisoners were led to the basement of the house where they were being held and put before a firing squad.

Now the assassination of the Romanovs is the subject of a new exhibition at the Russian State Archives in Moscow. The BBC reports large numbers of Russians visiting the exhibit, curious about an important piece of history that was glossed over in Soviet times.

Several items from the family and their executioners are on display, including the Tsar’s letter of abdication, some of the weapons and bullets used in the killing, and numerous photographs of them in captivity. One especially poignant artifact is an unfinished embroidery by the Empress Alexandra.

The event has created an enduring interest to later generations. Numerous movies have been made about the family’s last days. Several women claimed to be the Grand Duchess Anastasia, weaving elaborate tales of surviving the firing squad, but their claims were later refuted by DNA evidence. The Russian Orthodox Church proclaimed Tsar Nicholas II and his family saints in 2000.

[Photo courtesy Wikimedia Commons]