Galley Gossip: The Bachelor – pilots, fashion & a few pilot fashion tips

by Heather Poole on

Women love pilots. What’s not to like? Even men have a thing for pilots. Think Brad Pitt. He fell in love with one. The word itself conjures up images of Richard Gere (Officer and a Gentleman), Tom Cruise (Top Gun), Leonardo DiCaprio (The Aviator), Andy Garcia (When a Man Loves a Woman), John Travolta (pilots his own 707), and Jake Pavelka.

Jake Pavelka?

Jake Pavelka. Ya know, The Bachelor this season. Rumor has it he’s a Captain for ASA.

It’s true. I really do watch reality TV. I wish I could tell you the reason for this is because I’m a flight attendant and flight attendants have erratic schedules which makes it nearly impossible to keep up with regular sitcoms, but you’d probably mention something about TiVo and then I’d have to admit I already have it, which pretty much ruins that excuse. The simple fact is I enjoy bad TV. I crave drama, even though I refuse to work the New York – Miami route, and that’s why I hope Vienna and Ali continue to stay in the running.

I like Jake. He seems like a nice guy. This is why I’m afraid he may be in over his head. The women have been fawning all over him. I don’t blame them. He’s a handsome pilot who looks dreamy dressed in a tux! But that tuxedo got me thinking. Would they have given him a second glance if they’d seen him say passing through the lobby of a hotel – not dressed in his uniform, nor in a wardrobe chosen by a professional stylist for a popular television show, but in his (gasp) “layover clothes?” If you’re a flight attendant, you know exactly what I’m talking about!

Pilots and fashion. I’m not sure you can even use the two words in the same sentence since they go as well together as orange juice and toothpaste. Ask any flight attendant if they can easily spot a pilot in civilian “layover clothes” and they will emphatically say yes. Not that there’s anything wrong with that. I’m just saying…

Luckily not all pilots are created equal. Take for instance Bob, the singing pilot, whom I met in the travel section of Barnes and Nobles. There I stood flipping through a couple of books on Italy, Croatia, and Portugal, trying to figure out where I wanted to go to next, while he scanned the shelf looking for a place to sail his boat. Somehow, I don’t know how, we started talking, and soon Bob had me cracking up. He’s a funny guy. He’s also a very well-dressed guy. So imagine how shocked I was to learn that Bob actually worked for a major US carrier.

“Me, too!” I exclaimed, clutching a copy of Frommer’s Italy to my chest. “I’m a flight attendant.”

“Pilot,” he said matter of fact.

I looked him up and down. I didn’t believe him. How could I? He wasn’t wearing acid washed jeans or khaki pants paired with a polo shirt, or even worse, a Member’s Only jacket. Nor did he wear Top Gun style Raybans with a brown leather bomber jacket. Bob was just a regular Joe who looked pretty darn good in dark fitted jeans.

I had to know, so I asked flat out, “Why are so many pilots such bad dressers?”

The problem, according to Bob, is that pilots spend too much time looking for tools in the Sears catalog and then accidentally stumble into its clothing section. “It’s not so much that being a pilot causes one to be fashionably challenged, it’s just we tend to be better at things like engineering, checking the car’s oil, fixing things around the house, and not asking for driving directions,” he explained. “This as opposed to fashion design.”
Made sense.
Truth be told, I like a man who can fix things around the house. I would really hate it if I had to fight with my husband, a T-shirt and jeans kind of guy, over hangers. Honestly, I wouldn’t joke about something as serious as closet space. That’s mine!

As I stood there in the bookstore with Bob, I thought maybe, just maybe, I might be on to something. What pilot wouldn’t appreciate a little fashion advice from a fellow pilot. I scribbled my email address on a piece of paper and asked Bob if he’d be willing to share a few tips. Two days later I received an email from him. It was three pages long! Like most pilots, Bob takes his job very seriously.

FASHION TIPS FROM PILOT BOB
DO:
  • Wear anything black. If they invent a darker color than black wear that.
  • Dark blue-ish / grey-ish jeans in a boot or regular cut are best. (nothing tapered)
  • Linen is your friend. It’s cool, comfortable, and looks great…even if wrinkled.
  • Fitted shirts. If you can still pull them off. Otherwise stick to shirts in solid colors or subtle patterns.
DON’T
  • Brown leather bomber jacket. It screams “look at me, I’m a pilot…on a layover…in a bar…drinking.” These are only fashionable in pilot lounges or near military installations
  • Tank tops. Keep America beautiful
  • Tube socks. Socks should never go above your ankles. Nor should they be worn with sandals.
  • Shorts. Especially in Latin countries where it’s considered effeminate. If you must, go with cargo or hiking styles
  • “Douche bag” shirts. Nothing screams midlife crisis, desperate for attention, I have a prescription for Viagra like a bold patterned, colorful dress shirt commonly seen worn at clubs or in Vegas.
  • Uniform items outside of work or on layovers. No thin belt. No black shoes. No black or blue pants. NO!
  • Pleats. Unless you have the physique of Lou Costello and it’s 1939 just don’t.
  • Khaki. Enough already! And for God’s sake, no pleated khaki.
  • Golf clothes. Not unless you’re on a golf course.
Photos courtesy of The Bachelor and Hoodrat

Galley Gossip: Special requests, two cubes of ice & a man’s pair of pants

by Heather Poole on
Dear Heather,

So the other day I was on a flight from Boston to San Francisco and I thought you might get a kick out of the following conversation that took place between the flight attendant working in first class and the passenger sitting beside me…

FLIGHT ATTENDANT: Miss did you get a chance to look at the menu?

PASSENGER: Unfortunately


FLIGHT ATTENDANT: (Pauses. Smiles) Will you be dining with us tonight?

PASSENGER: I don’t like anything on the menu, I mean clam chowder and steak – gross and gross!

FLIGHT ATTENDANT: I’m sorry, but that is all I have tonight.

PASSENGER: I mean, all of us are from California. We don’t like CLAMS or STEAK! I want two portions of salad, the dessert fruit plate as my meal, with still water – not sparkling, and red wine – but not with my nuts, WITH my meal, and NO dessert!

FLIGHT ATTENDANT: (repeats the order) Got it!

PASSENGER: Wait, can I just have almonds? Oh forget it. I’ll pick out what I don’t want.

FLIGHT ATTENDANT: (smiles, glances at me) And what will you be having for dinner tonight, Sir?


ME: I’ll have the chowder, please.

FLIGHT ATTENDANT: (Big sigh, wink) Thank you!…. (walks away)

Just thought I’d share…

Sincerely,

Ron

(A.K.A. Frequent-flyin-two-timin Ron)

Dear Ron,

Boston – San Francisco? Oh no no no, Ron, you must be confused, because your flight sounds a lot like my flight, only I worked the New York – Seattle route last night. I mean that was you, wasn’t it, sitting behind the first class passenger who wanted “just a little bit” of ice with Diet Coke, the passenger who looked absolutely disgusted when I placed a drink on her tray table with – count em – one, two, three, four cubes swimming around inside the glass? This, of course, resulted in a request for a spoon, ya know, so that she could scoop out two cubes and then drop them into the palm of my hand.

Yeah…umm…thank you, Ma’am.

Or was that you sitting across the aisle from the first class passenger who decided to change out of his business suit right as we were about to begin the meal service. Remember, him, Mister sparkling water with lime? The passenger that exited the lav wearing jeans who asked if I could hang his gray trousers in the closet, which I did, and that was fine. But then, right before landing, I stood in the aisle holding a man’s pair of pants and felt…well…kind of strange just standing there in the aisle holding a man’s pair of pants in front of other passengers while waiting, waiting, waiting, for him to put away and stow a computer. I mean I didn’t want to give anyone the wrong idea or anything.

ME: Sir, your pants?

PASSENGER: (takes them and lays them across his lap, no response)
Weird, right? I mean you’d think a person would thank a flight attendant for handing them their own pants in public!

Anyway, more wine for you, Ron! Thanks for being so observant. Here, go ahead, take the bottle. You’re my kind of passenger.

Sincerely,
Heather Poole

Photos courtesy of Melissa Maples and Telstar Logistics

Galley Gossip: 5 ways flight attendants handle difficult passengers

by Heather Poole on

Flight attendants deal with unruly passengers all the time. How we handle a problem passenger depends on the situation. Most of the time a few simple techniques can be used to diffuse a situation, but I’ll get to that in a moment. Because sometimes, every once in awhile, we have no choice but to involve law enforcement – not just for our safety, but for the comfort and safety of passengers on board. What kind of behavior could possibly result in an arrest? The following scenarios actually took place in flight and are just a few examples of what not to do on an airplane.

THE GROPER: When I first started flying, a big wig studio executive sitting in first class from New York to Los Angeles walked into the business class galley and pinched my you-know-what in front of three coworkers. Shocked, we all just stood there trying to comprehend what had just happened. That’s when Mr. Big Wig actually did it again.

THE FIGHTER: A young woman dressed suggestively wandered around the coach cabin talking to several different male passengers. Later on we learned she had asked each one of them to buy her an alcoholic beverage. After they refused, she finally came back to the galley and requested a beer. The flight attendant refused to serve her since she appeared to be a minor. The passenger responded by punching the flight attendant in the face.

THE FLASHER: A passenger stood inside the lavatory with his pants down around his ankles. Whenever he’d hear someone pass by, he’d push the accordion door open and quickly expose himself.

Here’s a tip: If you wouldn’t do it at your mama’s house, don’t do it on the airplane.

Usually flight attendants can spot the typical problem passenger during boarding. This is because when we smile and say hello, they bite our heads off, letting us know exactly why they won’t be flying our airline ever again. Whether or not we had anything to do with what went wrong before they even came on board does not matter. We are now stuck for hours on end with an unhappy passenger who is determined to take it out on us.

Of course, it never fails, this same passenger will not find a place to stow their bags because they were late getting to the airport and now the overhead bins are full . This is the passenger whose seat does not recline due to the fact they’re sitting in front of the exit row. This is the passenger who did not get a chance to purchase a snack because we ran out of food before we even got to their row. This passenger, without a doubt, will snap at a flight attendant at some point during the flight. So what can a flight attendant do to keep the situation from escalating?

5 WAYS TO HANDLE UNRULY PASSENGERS

  1. Get down to their level: Literally, get down on one knee in the aisle. This position is less threatening to passengers
  2. Listen: Most passengers just want to be heard. That’s it.
  3. Keep calm: Do not raise your voice. Stay in control
  4. Just the facts: Ask what the problem is and then have the passenger suggest a solution. Keep emotions at bay.
  5. Excuse yourself: A new face is new energy. If you’re not getting anywhere with a difficult passenger, remove yourself from the situation and ask a coworker to step in. Even though a coworker may tell a passenger the exact same thing you did, they could get a completely different response.



Galley Gossip: How to prepare for a flight attendant interview

by Heather Poole on

Dear Heather,

I’m interested in becoming a flight attendant. I was wondering if you could give me a little advice as to what to expect in an interview, how should I prepare for it, etc. I would really appreciate it.

Donna

Dear Donna,

Whatever you do, do not wear a canary yellow suit to the interview. That’s exactly what I did the first time I interviewed with a major airline. Needless to say, I didn’t get hired. Not that that was a bad thing because I wound up graduating from college instead. Not to mention, I prefer the airline I work for now. That said, education is key. There aren’t many airlines hiring these days so competition is fierce. Only the most qualified will succeed. Since the aviation industry isn’t as stable as it once was, it’s always a good idea to have something to fall back on.

DRESS THE PART: If you want to become a flight attendant, try looking like one. Start by wearing a blue or black suit to the interview. Skirt length should be no more than an inch above the knee and pantyhose are a must. Keep fingernails clean and polished and long hair pulled back or styled conservatively. Jewelry should be kept to a minimum – no dangly earrings! Do not overdo the makeup. Think fresh and neat.

BE YOURSELF: First impressions count. It’s a nerve wracking experience, but try to relax and don’t forget to smile. Introduce yourself to other candidates in the room. Airlines prefer applicants who are friendly. So be yourself, enjoy the moment, and laugh! Have fun.
CONFIDENCE IS KEY: If your experience ends up being anything like mine, you’ll find yourself participating in a group interview with about four other candidates a lot like yourself. It’s important to make a good impression. Keep it positive whenever answering a question, especially when discussing yourself or any past employers and coworkers. Also, don’t be the last person to answer each question. Be confident. Raise your hand.

TALK THE TALK: Use the phrase “good customer service” and the word “flexible” as often as possible. Flight attendants spend more time with passengers than anyone else in the industry, so airlines are looking for applicants with experience in customer service. Try sharing stories about the times you provided good customer service. Because a majority of flight attendants do not get based where they live right out of training, and because a flight attendant’s schedule is constantly changing and many of us are on-call for days, even months, at a time, it’s very important to remain “flexible.” Show examples of that as well.

SLOW DOWN: All I remember during my one-on-one interview fifteen years ago was reading a safety demo announcement out loud. While I know you can read, otherwise you wouldn’t be here reading this, doing it out loud in front of a stranger who does not crack a smile while analyzing your every move and scribbling notes on a clipboard, is totally different. Remember to slow down and add a little life to what could be a long, drawn out, monotone speech. Before the interview takes place, try practicing reading magazines, books, whatever, out loud at home.

BESIDES TRAVELING AND MEETING NEW PEOPLE…. why do you want to become a flight attendant? Trust me, that is a question you will have to answer. So come prepared. I think I may have said something about looking for a career with a reputable company that I would be proud to work for. And then I’m sure I went on to say something about how much I enjoyed providing good customer service and how appealing I found the flexible lifestyle, since I wasn’t really a 9 to 5 kind of person. Two other questions I can remember were, “How did you prepare for the interview?” (I bought a navy blue suit and a pair of navy blue heels) and “what question did you think we would ask, but didn’t – answer it” (When can you start training – now).

BUH-BYE, ADIOS SAYONARA, SEE YA LATER: Flight attendants are expected to welcome and say goodbye to each and every passenger while boarding or deplaning a flight. Wouldn’t hurt to do the same to the person(s) conducting the interview process. Thank the interviewer for their time and tell him or her you look forward to seeing them again.

Let’s say you score an airline interview, but for whatever reason you aren’t hired. Don’t give up. Keep on reapplying. Or try another airline. My friend Shirley who worked for a charter airline applied to a particular commercial airline eighteen times – eighteen times! – and never did get hired. Did I mention she speaks three languages and is an amazing flight attendant? Finally Shirley applied to my airline and they hired her on the spot. Two weeks later she attended flight attendant training. Another flight attendant I know attended a yearly flight attendant open house like a contestant on American Idol. Five years after his first open house interview he got hired. Just goes to show, you never know. Just keep on trying.

Hope that helps, Donna. Good luck to you!

Heather Poole

Got a question? Email Skydoll123@yahoo.com

Photos courtesy of GeorgeParilla’s and Changing_Name

Galley Gossip: Interview with musician Josh Wilson (The Hey, Jude Newark Airport guy)

by Heather Poole on

On January 3rd, 2010, there was a security breach at Newark Liberty International Airport. As a result, all passengers in the secure area were required to clear the concourse and pass through security checkpoints a second time. This process took almost six hours. While most travelers were annoyed and frustrated, one imaginative traveler, musician Josh Wilson, decided to lighten the mood. This is his story.

Name: Josh Wilson

Occupation: Singer/Songwriter signed to Sparrow Records (EMI’s Christian Label).

I’m always saying, “This is your life, enjoy it — even if you’re stuck at an airport!” It looks like you know how to do just that based on your popular video making the rounds. So where were you traveling to the day of the Newark Security Breach? I was headed to Mumbai, India with my wife and some others doing mission work

I saw the video after someone forwarded it to me. They actually found it on Alyssa Milano’s Twitter Feed. What inspired you to do the sing-along? Things had gotten really tense in the terminal. We were at about the six hour mark in terms of the delay. Some kids were crying near us and I wanted to cheer them up and maybe get everyone else to relax a little. Someone in our group said I should break out my guitar, and after a little convincing I did. But in that situation, it’s only safe to play the Beatles. Anything else would have led me to being pelted by luggage

Now that’s funny! Have you ever played for a crowd of passengers before? You know, as a musician at some point you feel you’ve played ever possible type of gig. But I do think it was my first airport performance.

Feel free to perform on one of my flights any time! How do you manage to stay so upbeat while traveling? Well, the truth is I don’t. This time it was easy, though. There was clearly nothing we could do – I could choose to be angry or choose to accept it. The best plan was to take a sad song and make it better.

Any advice for travelers stuck in a similar situation? Do you remember that reality show about Southwest Airlines a couple years ago? I used to watch that show and wonder if people had any idea how ridiculous they look when they make a scene over being delayed. I think if we all had more compassion for the people around us and were less consumed with our inconveniences the world would be a better place. And I could stand to follow that advice more often, too.

Amen to that! To where are you traveling next? The next bit of travel is actually on a tour bus, so I’ll be trading terminal delays for traffic delays.

Where can I see you perform? In January and February I’ll be in Florida a lot, but as the year progresses I pretty well make it everywhere. Check out MYSPACE.COM/JOSHWILSONMUSIC for tour dates.

WILL DO. THANKS FOR CHATTING WITH ME. HAPPY TRAVELS!


Photos courtesy of Josh Wilson



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